I've been taking my dog here for almost the entire year of 2024. On Thursday, I dropped my dog off…read moreat 9 AM exactly. I received a call at 4:52 pm that my dog was ready. My husband left our home and clovis and arrived at 5:30 pm. He was "reminded" by Julie that they closed at 5. I'm not sure how we were expected to pick him up in 8 minutes during rush hour. My husband felt terrible and tipped 30%. He brought our dog Ani home and honestly? He didn't look groomed at all. We paid 107$. I'm so disappointed and will be seeking a refund. I have family members that bring their dog here, and we will not be returning. edit as of 11/09/2024 I was in contact with the owner, Marilyn, this morning. Over the phone she was great, cooperative, and understanding. She offered for me to come pick up cash from the business. I drove over about an hour later, and Miss Marilyn absolutely did a 180. She chastised me for "not specifying" that I wanted my dogs neck trimmed. She told me she fired her employee and she left in tears (not my issue - but she made it out to be). She let me know that "blasting her business on yelp" affects her family. I think what really affects her family is her gaslighting attitude. If you don't want your business reviewed on yelp, dont have a business page, and don't offer subpar services. I feel terrible for the employee caught in the crossfire but thankful she no longer has to work under such and unkind and unprofessional woman. Be aware, if you do not praise her services you will be attacked publicly.

This is simply the BEST place ever! Every single groomer here is completely in love with our fur…read morebabies! Since becoming a Chi-Mom, I am one of those helicopter parents when it comes to Maggie, but I don't hesitate to bring her in. All of my pets have been here and Marilyn is referred to as Auntie Marilyn in our home!

Paws R Us takes such good care of my Emma Lou. Emma Lou is always excited when she arrives for her…read moregrooming.

Our dog needed a cut bad cus his hair was growing out like crazy. He's never gotten groomed before…read moreso we didn't know how he would react. Found this place on Yelp and this was our second choice since our first choice did not answer their phone. We made a quick appt over the phone and it was smooth sailing. We ran a little bit late and tried to call while on the way but they were not picking up. We finally got to them literally a light away from there and they said they couldn't hear the phone cus of the dryers. We finally got there and we dropped him off. They said to come back within 2-3 hrs which was fine with us cus then he should be done right after our son gets out of school. They never called or texted till way later. I assume they had a lot of clients. Went back and got him all cleaned up. No special haircut or anything cus from what they said, our fluffy frenchie should not be cut like shaved off a lot cus they said his hair might not grow back a lot. So he got a good trim under his butt, behind his legs and the part that looks like a lions mane. They cut his nails but said it was hard cus he wouldn't really stay still. They cleaned his ears. They couldn't brush his teeth cus he was moving too much they said. So the lady told us to try to train him on that?.. the regular trim came wit cleaning ears and cutting nails so it was I think $80 or $85. I think it would've been $10 more for teeth brushing.. they added a lil bandana as well to his neck. So cute. The dude we talked to when dropping him off was koo but the lady after picking him up was a lil stiff and sounded frustrated.. the place is kinda expensive compared to our first choice that offered $60-$65 for the same thing. The place walking in had shelves that was all empty. Not sure why..

I took my chiweenie, Kiera to Star Mutts for the first time last week. She's very fearful as her…read moreonly grooming experience was at the vet. Her nails were done in no time and she got her photo taken, like a star.

Star Mutts always takes such great care of us! All of my girls look beautiful after every visit. As…read morea dog mom, I especially love receiving pictures of my fur babies each time. It's such a thoughtful touch, and I'm grateful for the care they give my girls. Highly recommend!

Mary is great! She's so friendly and attentive and she always does an excellent job with our pup…read more Thank you for the awesome service.

My dogs were so happy!! I'm extremely protective of my fur babies and I can honestly say..... this…read moreis the BEST!

I reached out last minute to get my dog in. He had this gross matted mess of poop on his rear that…read moreI tried to cut out. It was really gross, smelly, and difficult to get out. BUT I texted her and she got Toby in that day. He came out looking like a handsome fluffball. She even took a pic mid bath of Toby chilling in the dog bath. I was impressed with how well he turned out (he's a mini Aussie so he has long fur) and how quickly she got him in. Anyways I definitely recommend!

Noemi and Ellie did a phenomenal job on my Australian Shepherd mix. It was his first time at the…read moregroomer and they made him feel so comfortable. He came out looking so clean and fresh with the perfect amount of trimming. We will definitely be going back!

Very pleased with the nail trim and grind. Able to calm Pearl down...usually she bites. They get…read moreit right to the very end of the Vein. That's important because Pearl's nails grow practically overnight. Also, the price is very reasonable comparable to other places.

They are wonderful! I walk in the get my dogs anal glans cleaned. They help me right away and get…read moreit done quickly!

Maria did a good job the 1st couple of times then every time I would notice even cut, shaved to…read moreclose to the skin. This week she cut my dogs nail so close they bled, and she did not give her a bath, her face was still dirty. My dog has not been okay since and that was on Thursday. She is sad, depressed and anxious. I dont know what she did to my dog, but please if you love your pet do not take them there ever! This time I struggle to give Maria even this 1 star. I dont want anyone else's pup or cat go through this.

Took our 8 year old mini schnauzer to Maria for grooming recently. She'd only been with one groomer…read morepreviously, but did great. Maria found that our doggie had really long hair inside her ears that hadn't been trimmed in quite some time, so she took care of that. When we picked her up, her schnauzer cut was really cute! Reasonable prices at Dog Gon' Clean, too.

Get service! He did an amazing job on my dogs, he was very helpful and gave ALOT of great…read moresuggestions. We will be a returning customer!

I'd like to give Julie a much better rating, but unfortunately I can't....and 3 stars is probably…read moretoo generous anyways. I decided to give mobile groomers a chance after PetCo lost a few groomers and I couldn't get a spot for almost 2 months. Yes, I was happy with PetCo. But hey, mobile grooming sounded convenient. So I contacted several mobile groomers that I yelped and they were all booked up for months. Even Julie. My little guy was desperate for a haircut. But after several emails, she was able to fit me in within a month. Julie was on time and incredibly professional and personable. I had her bathe and cut my Pomeranian. I like his hair short with a Mohawk and a "lions tail." She did a pretty good job. I was pleased so I booked my next appt to also include my boxer. The next appt went well also. So what went bad you ask? Lol. Simply just bad customer service. She usually texts a day before to confirm appts. This last time she did not. I just figured, she is human, made a mistake, and forgot. Oh well. But, the day of the appointment she did not show. So I texted her since she usually texts me and responds to texts...she did not respond to my texts...and several weeks later, to this day, she has not responded. What bothers me, is that she did not have the courtesy to alert me and let me know that something has come up and she would be unable to make the appt. And from reading other yelps, I see that she has had a problem remembering appts. So maybe she marked it wrong in her book. But she hasn't even realized she hasn't seen me in awhile either. Maybe something has happened to her phone? Still no courtesy call to let her clients know. I dunno. And because of the lack of professionalism, I had to and was able to book an appt with PetCo before I went on vacation (I will be leaving a positive review with PetCo next. Lol). I hope nothing has happened to Julie. Which is why I am giving her 3 stars instead of 2. Because at the time I was happy with her service. But either way, her service appears to be unreliable.