Our dog always pulled us into Tails when we took walks in SLO downtown. With all the goodies and friendly staff, who could blame him, though. The store had a cool family vibe, with a lot of neat stuff for pets. Our dog would keep circling around inside the store and wouldn't want to leave. The display case were full of gorgeous cookies and treats so irresistible we couldn't really stop at buying one, and our dog would gobble them up with joy. We humans had fun looking at all the unique and cute stuff they had in the store as well. Such an adorable store. read more

Tails - Beautiful cookies and other treats - Pet Stores Near Me - San Luis Obispo, California

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I love the small, family-owned vibe stores, especially pet stores! We had actually been before a couple years ago and we came back to town to do some shopping and exploring, and decided to come by again! Like most smaller pet supply stores and boutiques, the cat section is small. A bit of a bummer since that is a common occurrence. But the selection they do have is really good quality and cute. I bought some catnip and a couple toys! The catnip seems to come in a high quality container and has very little stalks, if any. The larger brands of catnip have the stalks which are almost as hard as wood so I worry about my cats choking on it or something. Not the brands they have here! Everything seems really well made and high quality. I'll definitely continue coming back here everytime I'm in town. Cashier was super friendly and nice. They also accept Apple Pay, which is a plus! Definitely recommend! read more

Tails - Window paintings - Pet Stores Near Me - San Luis Obispo, California

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Super cute, a great place to get treats and little gifts for your fuzzy friends! The bakery items are adorable.

Good selection and pleasant employee! I purchased a "Mutello"beer bottle dog toy and a colorful dog collar! read more

Tails - Adorable items - Pet Stores Near Me - San Luis Obispo, California

I've decided to switch my dog to raw food to see if it helped with his stomach issues. The food I wanted to try was available for purchase at the downtown location. The owner was there when I came in the first time and I told him I was trying the food out for the first time. He was nice and said he has a good return policy, he doesn't even require a receipt, as long as the bag isn't completely empty I can return it if my dog doesn't like the food. The first bag I bought seemed to be okay on my dog's stomach, so I came back and bought two more bags ($50 each). On the second bag, my dog started having terrible issues and I could not get him to adjust to the food, so I had to go back to the food he was eating before. I just brought the food back to the store to get a refund and the demeanor of the owner was completely different. He told me he never said I'd get a refund, only store credit. I told him that in our original conversation he very much gave the impression that it was an easy return/ refund process and never said anything about store credit, which is SUPER misleading. I would've never bought a second bag if I had known it was store credit only because there's nothing else I would need to purchase from there. Instead of having good customer service he became defensive and continued to definitively tell me he never said refund, so it was my mistake. Completely unethical. So poor customer service and overpriced pet supplies is what you get at this store. Also, I previously made two trips from AG to the slo Ranch location and they were closed both times when their hours showed they'd be open. I called the other store to find out if anyone was coming to open and I was told they've shortened their hours bc it hasn't been busy. Okay but how about you update the hours online and on the store so people don't waste their time? read more

Downtown San Luis Obispo has a unique pet store full of treats/baked goods, collars & leashes along with all the top brand pet foods. Tails will sometimes have cats for adoption in the front window. There are training support toys as well as all kinds of interactive games for your furry friend. I bring my dog Linkin there to get his favorite biscuits and he's always welcome to come inside. If you're out wanting to spoil your buddy or simply looking for a simple chew toy, Tails is a wonderful place to start any adventure! read more

Tails - Inside Tails SLO - Pet Stores Near Me - San Luis Obispo, California

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Not from the area but was downtown shopping and had to walk in to see if they have anything unique. This store overall is very unique. They have little birthday cakes for dogs and personalized cookies for dogs. So many enrichment toys and treats I've only seen online but they have it in person. They also had a bunch of cat carrying things which were so cute. We ended up buying our dog two personalized cookies and some CBD treats that they had on the counter. read more

Tails - Raiders dog cookie - Pet Stores Near Me - San Luis Obispo, California

Small pet store, but has almost everything you need. I bought my puppy a beef tendon stick and she loved it! See the photo! read more

Tails - Pet Stores Near Me - San Luis Obispo, California

Wonderful fur-babe store! The minute you walk into the store you see a display case of beautifully decorated dog cookies and a wonderful assortment of pup/cat products from jackets, collars and leashes to toys, food and treats! Beautifully displayed. The owner/manager was so kind with his warm greeting and even offered my pup a treat which she absolutely loved! Purchased her favorite treats and are so glad we walked in. Highly recommend this store for your four legged family member(s) and gifts. read more

After years of shopping at tails, their service continues to be amazing and they make me feel like a valued customer. My dog has developed an allergy and we needed a specific kind of Acana that wasn't normally carried. They were able to special order the limited ingredient food and it arrived in lighting speed. Im happy Tails continues to carry the quality types of dog food that ive been feeding my dogs for 12+ years. Also if you are looking to spruce your pup up, they carry the best prints on their bow ties and their collar bandanas. It's hard not to pick up a couple when I stop in. read more

Tails - Our latest finds. They are always changing prints and they carry holiday bow ties. - Pet Stores Near Me - San Luis Obispo, California

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Bubba and I had so much fun checking out this store. He loved the variety of smells, treats and toys and was wagging his tail more than usual! The employees are so kind and gave my dog space to sniff around and also gave him some treats that he loved very much! I appreciate all of the alternative treats here to the normal toxic treats we usually have to watch out for. I like that I can trust that whatever I pick up in the store will be good for my dog. We will be visiting every time we drive by. Thank you for creating a wonderful place for both my dog and me to shop! read more

Tails - Bubba loved his treat - Pet Stores Near Me - San Luis Obispo, California

Today is our fur baby 1yr birthday so we wanted to celebrate her day with a treat. Located in the downtown area, this dog shop is super cute and staff is really welcoming and nice. To the gentleman who greeted us today, thank you for making our lil girl feel special with lots of belly rubs and a small treat. Definitely glad we stopped by. Our Nina loved all her yummy goodies. read more

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Tails is the perfect little stop to get goodies for the fur babies while you're visiting SLO. They have a case with freshly made treats, our dogs went nuts for each one. The owner was so nice to tell us what each flavor was and what they're made from. There's also a ton of toys, collars and leashes. We also picked up a Packers jersey for our girl, she looked soo cute! Highly recommend to give them a visit if you're in the area. read more

Tails - Bow ties, football jerseys and treats! Spoiled babies - Pet Stores Near Me - San Luis Obispo, California

Very bad customer service, Incredibly rude. I worked as a veterinarians assistant for years and the man at the counter (without a mask) was giving us critical insight as to our dogs vaccinations. My dog was vaccinated where I worked (properly)and he after saying all this had the audacity to pet our dog without asking. I did not want to get into it with him and I have social anxiety so it pretty much ruined my day. Apparently he cares about our dogs health but not ours, especially with how many COVID cases there are right now. read more

We were visiting from out of town and found this cute shop when we were walking around downtown. The staff was so friendly and knowledgeable about helping me pick out treats for my older Lab with hip/joint issues. They have unique toys and treats for dogs and cats. The selection of baked goods for pups was awesome too! read more

Tails - Pup cookies, they enjoyed! - Pet Stores Near Me - San Luis Obispo, California

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We have gone to this cute pet store several times, and never walked away empty handed. This place is dangerously filled with adorable outfits, toys, and accessories. They also have delicious looking cookies and cupcakes for dogs, but they look good enough for humans. We're always tempted to bite into one. When we visited recently, the 2 ladies that worked there were super nice and helpful. We ended up spoiling our pup with a yogurt covered peanut butter biscuit and a hide and seek toy for his birthday. read more

Tails - Yogurt covered peanut butter biscuit for his birthday. - Pet Stores Near Me - San Luis Obispo, California

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This is such a special store. The products are unique, fairly priced and practical. But what really makes this place stand out is the incredibly kind and knowledgeable staff. I visit SLO just 3-4 times per year and make certain to go to Tails each visit. Every time I find something my pups can use or a gift for my cat-loving friends. Highly recommend stopping in. Thank you Tails! read more

This place was amazing. My husband and I were vacation and the employees were amazing, spent time talking to us, as where from, and honestly were great. Ended up leaving with 3 toys that our dog loved!! read more

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We stopped by Tails before going out to dinner because we needed something to keep our puppy occupied while we ate. The people working were so friendly and kind to us and our pup--they welcomed us in and gave her a treat while we perused the shop. Tails had a pretty wide collection of toys, snacks, food, and outfits for pets so we found what we needed (a chew) and bought a few extra bandanas while we were there. Unlike a lot of boutique pet shops, I'd say a lot of their selection was very affordable, which is another big plus. Definitely recommend! read more

We appreciated the variety of products but weren't huge fans of the gentleman working the store on the day we stopped by. He responded to our genuine questions in a pretty condescending tone. It felt like he kept trying to shove his expertise of "doing this job for a long time" and "having worked as a dog groomer" down our throats. Ironically, we didn't really learn anything from him and walked away after an uncomfortable interaction. read more

Husband and I often stop in to this shop to grab our pups some treats/toys whenever we can. We were pretty shocked by the blonde gentleman working there. First of all he immediately interrogated us about how much exercise/ vaccines/ and attention she is receiving on a daily basis. If that wasn't enough unsolicited advice he went as far as to say he would never ever get the breed that my husband and I have..... we decided to take our business elsewhere. read more

Was in SLO recently. We stopped in with our giant dog. We were welcomed by the gentleman. He asked if he could give Max a treat. Uh, yes please...Max is a snackhound! Lots of nice selection of treats, attire and more. We bought a sweater for our dog. He helped us know how to choose the right size easily. Friendly and professional. Located in downtown San Luis Obispo. read more

"Da ya like dags?" "You mean dOgs? Yeah . . . I like dags" Just one of my favorite lines from Guy Ritchie's Snatch, #2 in a 3 film trilogy . . . but I digress . . . We have 2 dags: Otis & Lucy. They love the treats and toys from Tails. As for the store and staff? Top notch all the way around! Wide selection of collars and toys; good shampoos; and the treats are the best! A+ Cheers! RS read more

Long wait to pay. 13 people in the store. Yea I had to count. The gal behind the counter LITERALLY playing with a fidget spinner.

They have unique and fashionable pet items that you won't ever find at the chain pet stores. Collars, carriers, toys, bowls, bedding, specialty food, and more. Everything is over priced (like the damn theatre!), but what do you expect from a boutique store in Downtown SLO? It's all high-quality stuff so it's not such a bad deal. I came in for a unique cat collar and found their selection to be adequate. Prices are on par with custom collars found on Etsy.com ($7-$20), which was my back-up plan if I didn't find anything at Tails. The staff were friendly and make the experience a pleasant one. If you buy a collar there (which I did), you can also have an ID tag made on-site for $4 more. They come in red, magenta, purple, gold, and black, shaped like fire hydrants, bones, circles, and hearts. You can also buy a specialty tag for $12+ depending on style and size, but those are made off-site, so you would just fill out the paperwork there and then the tag would be mailed to you at a later date. They also have a small pet treat selection to choose from (reminiscent of a bakery), though I didn't buy any. Wish they had a store like this in Fresno. It's much nicer than shopping at Petsmart in terms of fashion and variety. read more

Tails - Tails - Pet Stores Near Me - San Luis Obispo, California

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LOVE this shop! I took my rescue, Lily in to get a new harness because I hadn't been able to find one with a front clip that fit her right (wide chest, tapered body). The lady at the front took such good care of us - helping adjust each strap to make sure it fit right, showing me how it worked, giving Lily cookies for being good about the off/on of the harness, keeping her calm (Lily is shy), and helping me with other random questions I thought of while we were there. They always have what we need, and we always feel so welcome and well taken care of when we go to Tails Thank you so much! read more

Tails - Lily LOVING her fashionable new harness (and walking like a dream now that we have the front clip!) - Pet Stores Near Me - San Luis Obispo, California

My daughter and I stopped into Tails while on a college tour. We were helped by a couple of very sweet young ladies. We were surprised by the affordable prices, fun selection, and loved a collar they had. We bought the studded collar for our six year old Golden, and the assistant talked us into going larger. I was skeptical, but took her advice. Unfortunately when we got home the collar was far too large and slipped easily off my girls head, even on the tightest fitting. Tails customer service, had us send the pink collar back and Neil, the owner replaced it via USPS and called me to let me know it's on it's way. We are very grateful and will return to them next time we're down south. Super customer service! Happy people. Happy Pets! read more

What a great store. We like to visit pet stores whenever we travel... always looking for special treats for our puppy. The owner was super friendly and the store is well stocked with snacks, food, toys, leashes etc - for dogs and cats. Fresh baked treats are available here as well - definitely a plus for our pup. Supporting local businesses is a must - especially during the pandemic! read more

My new fav store for my doggy! I've walked past it so many times but never stopped bc I assumed it would be too expensive. So glad I finally went in bc I was wrong!! Prices are totally comparable to the big chain pet stores if not cheaper and they have a way better selection of gourmet dog treats and really cute accessories. I purchased a raiders jersey for my dog and it was too small. I was able to easily exchange it for a larger size without any hassle. The customer service was wonderful both times I stoped by here. I also love that they have cbd infused treats, hoping they will help my anxious pup. read more

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Adorable little shop- perfect for folks who like to pamper their pets. Only came in to kind of look around since we had our furbaby with us but really didn't have a need per se... we were immediately and warmly greeted and our little guy was offered some treats which he LOVED (and he's hard to please) --- we ended up spotting the cutest outfit at which the staff offered to help us with putting it on him... they were FABULOUS-- and the outfit looked too cute to pass up. Totally will come back again when we're in town. read more

Tails - Photo taken as the staff helped us with putting his outfit on. - Pet Stores Near Me - San Luis Obispo, California

Adorable little shop! Stopped in here while cruising downtown. Picked up some cute chewies for the pups - shape of a tooth brush and a an alligator. Lots of wonderful options for collars, clothes, treats, toys and food. A whole case of treats for the pups and even super cheap ones by the register! Bring home something for your 4 legged friend today! read more

Things may be a tad over priced but there is no doubt that everything from their collars to dog food are all high quality! My Bebe absolutely loved all the treats I got for her (kiwi wrapped in chicken, liver chips. Bebe was initially very afraid of the store-- she kept her eyes and tail down the whole time! I was impressed by how well the staff treated her and Bebe left with her tail and ears up! The staff definitely knew what they were doing and absolutely loved pets! It is always refreshing to meet other pet lovers and share stories! read more

Great little store. We stumbled upon it after we visited the gumball alley. Our dog Jedi decided he wanted to go and we didn't even notice it was a pet store. So many cute stuff. Lots of toys, and great selection of food, and other needed items for dogs or cats. We let Jedi choose something as we ways do and he couldn't decided on something. The two ladies working where giving him so much attention and treats and he was in love. He finally decided on a dinosaur plush toy. The prices aren't bad at all. We always support local stores instead of bigger chain stores. We will be back for sure next time we are visiting slo. read more

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Not the cheapest pet store, no, but here is why I kept going: Buy 6 Get 1 free. Essentially, everytime you purchase food, you get stamped witht the amount. So if you buy 6 items at say $30, you'd get your seventh item free (no time expiration)! As a two cat owner person, that adds up super quick and makes it a lot cheaper than going to petco or petsmart. Plus, food is much higher quality. In addition they have friendly staff who always offer up advice and often offer to come outside the store to put your purchases in your car, so you dont need to schlep the 40 pound bag of catfood you just bought the four blocks to your parking spot. Just pull up, honk, and they'll bring it out. How awesome is that?! read more

I've always really liked Tails when I take my boys on a walk; the staff are friendly, give the dogs treats, and have wide enough isles to maneuver. They usually have fun stuff to peruse also. As for daily visits for nothing in particular I would give them a hearty 5 stars. I gave them 3 stars because I went in for a specific dog food the other day for which they were listed as a local retailer. They had some of the options, but not the one that I wanted. A lady asked me if I needed help, and I indicated that I was looking for Orijen Tundra. At first her and another employee told me Orijen does not make a Tundra. I said that it was new and that I was really hoping to switch my dogs (a lab and a doberman, lots of food) over to it. The lady informed me that their provider does not carry all of the lines, but did not indicate if she knew whether or not they carried Tundra. After about 30 seconds of awkwardly staring at one another I thanked her and left. I understand that as a small retailer they cannot have everything on hand; however, she could at least have discussed similar options with me, taken my information and offered to check with their provider, inquired as to the reasons I wanted to switch, etc.... Particularly with such an expensive food I think that it would benefit them in the long run to follow through when a regular customer is standing there, essentially saying, "I would like to spend $173/mo on this food that you supposedly carry." I was very disappointed with their service as a specialty pet store in that instance, and intend to go back to a working relationship of bully sticks and novelty goods. I will not rely on them carrying a food that I need, or taking that extra step to obtain it. read more

Though much of the store is dedicated to doggie products, I still found some worthy kitty things. First, I highly recommend getting pet tags engraved here. For much cheaper than the machines at Petco or PetSmart, you get a really nice, lasting tag. I really appreciated the woman who helped me going ahead and double-engraving the name and phone number so it would be easier to see and last longer. I didn't even think of that, and I'm so glad I chose Tails to do it! Another employee recommended the bonito flakes for kitties (they look just like fish food, or the fish flakes topped on some Japanese dishes). My cats obsessed over the treats just as she said. Overall, I enjoyed paying boutique prices (other than the tag engraving) for the quality products and especially the assistance of a very passionate staff. Also look for the kitties in the window up for adoption! read more

My husband and I stopped by this store out of curiosity during our visit to SLO from San Jose. And we are so grateful that we did! Besides a large variety of sophisticated pet supplies that we don't find in stores like Petco or PetSmart and what not, we received very concrete advice from the staff on solving our kitten's litter box issues that led us to deeply understand all possible causes for our kitten's problem. We did extensive online research on this issue, but the lady (sorry we didn't get her name)'s explanation beat all the online articles with her sharp analysis based on her obviously long, personal experience with cats. What surprised us was that when she introduced some helpful products we could use for the litter box issue, she did not try to sell any of those products to us at all, knowing we are from San Jose. Instead she just wrote down the name of the product and told us to go online. The fact that she genuinely just wanted to help us really touched us so much and earned our solid trust in this store's values. No wonder they have high quality supplies. Besides the litter box issue, she gave us advice on cat diet and how to get our kitten out when she's hiding herself under a bed or sofa. She even gave us a little bag of cat treats for free so we could use it to lure our kitten out. We felt that she really cared about our kitten. We love this store so much and truly wish we had a store like this in San Jose, too. In this day and age when literally any pet supplies can be purchased online, what the customer really wants to achieve by visiting a pet store is not just to purchase products, but receive a pet expert's advice! Of course, such customized expertise for individual customers is what distinguishes off-line stores from online stores, winning the customer over! read more

Great selection, super nice people and good quality items for your furry ones. She gave our doodles a few treats and was very happy having dogs around, that's what a pet store is all about right?! Good brands read more

Fabulous service and a great variety of pet supplies. I got my pups some frozen yogurt, organic toys, a new collar, dog food, and a doggie car seat. The prices were great and not as high as some other pet boutiques I've been to. The car seat I bought wasn't inflated, as the price was basically the same as the car seat's company site. That's something I like to see so I don't feel cheated! The staff was sweet to my puppy and gave her treats to feel comfortable in their store. Will definitely come back when I'm in the area to stock up on more frozen yogurt and organic toys. Thanks, Tails! read more

This review long overdue. I must say this store is pretty amazing. Every time I go up north I always stop by Tails and buy my dog some amazing treats that she loves and a toy. My family that lives in San Luis Obispo County always buys my dog treats and toys from there for Christmas and she goes absolutely nuts. The customer service here is great. The people are always friendly and wanting to help you find so,etching for your pet. The toys are of great quality and last my Boston Terrier a long time. I love the treat case. It looks so cute and colorful. Sometimes I wonder if I just buy so many because they are so cute. If you have a dog or cat you should definitely stop by here. read more