We happen to stop by to get some treats and when checking out. Kirill mentioned the promotion of the PetSmart 40 year anniversary so he helped us find it on our app. He was helpful and friendly and we definitely would come back. read more

I went in today to buy a pet. We asked an employee for help and he was very nice. he said it was his first time selling a guinea pig and to bear with him. we completely understood since we were in no rush. so He called for help and thats when one of the employees Fig came up and started mis treating the employee that was first helping us. It seemed like he was trying to make him look bad by telling him "why don't you know this" rolling his eyes and signing at the employee then making him leave. Fig still helped us and was nice to us but later on we asked the same original employee for help with bedding for the guinea pig and we noticed Fig watching from a distance and right as the employee that we asked was going to awnser Fig ran up and interrupted him. This left myself and the people i was with very uncomfortable. I wish we would've gotten the employees name he was very kind and even though Fig was miss treating him he kept a smile on his face. This seemed like it was a normal thing for the employee and I think there is a time and place to correct people. If someone doesn't know something why not show them how to do it the right way instead of making them feel dumb and not even showing them on top of that.. read more

On 3/10/26 at 12;45 pm we picked up dog treats and dog food and ALMOST left it at the checkout and walked away. The woman at the cash register was soooo busy giving her schedule to another patron as if they were chatting away at a cafe! We waited and waited for this conversation to end. Cashier saw us standing there, listening to her convo. Think that mattered? The convo was strictly personal, not about pets or PetSmart related. Super annoying! Come on PetSmart, you can do better than that. read more

We got a puppy! And needed some basic things for her. We bought a crate for the car, food bowls, snacks, a travel water bowl. We got her some toys also This was a great stop for essentials! And our new puppy had fun checking out other dogs and walking around with us. Service was good. The store was clean. read more

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Whatever you do please do not adopt from here! We have adopted two cats from here and both have had some serious medical issues. Petsmart will take no responsibilty because it is a animal rescue they allow to bring the animals for adoption. Unlike when Cal Poly ran the adoptions and much better organized with healthy animals. The new rescue clearly does not do the proper testing to be sure these pets are healthy enough for adoption. One of our kittens has FIP and so far after a lot of tests and finding a solution with no thanks to Petsmart or the animal rescue they allow in the store. We have spent thousands of dollars getting her better. Our other cat we adopted at Petsmart over a year ago suddenly became very ill. She started to have neurological issues and after 3 weeks of trying everything to save her we had no choice but to put her down. The vet believes it was something she had when we adopted her. Again no help or mention of this issue! As you can only imagine the toll this has taken on our family. Please adopt elsewhere so you don't have to go through the heartache we have with our fur babies. read more

I take my golden retriever to see Stephanie in the grooming salon regularly. I'm particular about my dog's coat-and worry about pretty much everything with her. Stephanie does a great job. She listens to my concerns which puts me at ease. My dog looks super cute every time. I definitely recommend her! read more

PetSmart was just about to close and this wonderful woman named Lauren helped find and inflate doughnut collar for my dog that just came out of surgery today she came out to my van to help put it on the dog. I could never have accomplished this in the dark, they are so kind and considerate. read more

I was looking for a product to address the "skunk smell" my dog was experiencing. When I asked the cashier where to find the product he knew exactly where to send me. But I have to say I don't know how the clerk was able to tell me because he seemed so "loaded" on probably Marijuana, he could barely enunciate. He was pleasant, but did ask me to go get him a coffee at Costco, because their coffee has "30% caffeine.". He then said, "just kidding.". He was not unpleasant, but clearly impaired. I grew up in the 60's so I know he is probably not a bad guy, but really "Dude!"... read more

I cannot say enough positive things about this PetSmart. Every staff member rocks from the groomers to the check out staff, all of them are helpful and huge animal lovers. Huge shout out to Fig for being super kind to my dog! read more

PetSmart - Pet Training Near Me - San Luis Obispo, California

This is decent PetSmart. Medium store, fully stocked. They have other services like dog grooming and training. What about Cats? Rats? Camels? The staff is welcoming and very responsive, and offers help and guidance. They carry Merrick's, and that's what I come in for, best for my pooch. read more

Went in at 6pm to purchase a fish tank starter kit for 125 and a stand for 140 and wanted to pay and pickup tomorrow morning in my truck, it was the last stand they had, manager said no because even though I'm paying for it I might not come back to pick it up, so I will purchase all this at petco read more

Dozen or more dead fish in the fish area, I notified the employee and even offered to get them out myself. She had almost no response, and what she gave was barely audible I know this happens with fish, I'm not saying it's 100% on the employees when they don't make it but I would think they'd show at least a modicum of concern, if not for the appearance of their product then for the health of the other fish in the tank! Oh well, she probably needs a raise. read more

I bought a fish at this store but it died before the second day. I went back to get another (guarantee for 14 days). The gal who retrieved the fish did such a slick and smooth, untraumatic job removing the fish. She didn't use a net but the natural flow of water entering the catch container. Benny, our plecosthomos is doing very well clinging to the the glass. Friendly and helpful staff. read more

It has taken me YEARS to find a groomer. We have moved a lot and havnt been able to find someone to do a good job. My goldendoodle has high anxiety and really needs a sensitive groomer. Finally found one we love. Thank you read more

PetSmart - My goldendoodle - Pet Training Near Me - San Luis Obispo, California

Miss Daisy never smelled or looked so good a great place to take your dog she was well taken care of. They even did a quick examination surprising me shows they do care about our pets. read more

PetSmart - Pet Training Near Me - San Luis Obispo, California

Don't judge a book by its cover... I have never had a dog that needed to be groomed before so when I started looking I was having a hard time finding someone that was available. My friend who is a very picky poodle owner said to go to Claire at PetSmart...I was a bit hesitant to be honest. Claire was amazing! She did just what I asked. My puppy is 13 weeks and I just wanted a mini groom. To say I am impressed, not only with the quality but the price as well is an understatement. While I waited, I wondered the store and found it to be very clean and well stocked. I was given some advice on puppy food by a nice young man and all the other staff was very friendly. I will most definitely be back for Claire in the future and maybe pick up some other goodies as well. read more

PetSmart - Puppy groom - Pet Training Near Me - San Luis Obispo, California

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I'd highly recommend this store for any pet needs. I had the pleasure of having Lillian F. groom my puppy. I mixed up my appointment time & she accommodated us. The entire staff was welcoming, kind & professional. Trusting someone with your beloved pet difficult. I came back to pick him up & the staff shared delightful stories & my puppy was well taken care of. I took a chance & couldn't possibly be more thrilled. I hope management takes notice. From the moment I walked in to checking out, it's always a joy! What a special place! read more

PetSmart - Bentley - Pet Training Near Me - San Luis Obispo, California

Competitive pricing and lots of selections. So many different types of cat/dog food. My cats are finicky but I finally found a brand that they are enjoying. Waruva is great quality. Petsmart sells it and it's less $ there. read more

Pet smart is not kind to animals. All they care about is greed. They have a cockatiel bird that has been alone in a cage for the past 5 months. Why has she been in there for five months? They have her priced at $400. Nobody in their right mind is going to pay $400 for a cockatiel bird. I went to the manager last week when I saw that this bird was getting more more depressed with her little head bow down, and I said nobody's going to pay $400 for a cocktail. Her reply "I know "I offered to pay $200 even though that's still above market price for a little cockatiel, but I didn't want her to be sad and depressed me by the way, her name is Bridget, Bridget told me that it wasn't up to her. It was up to corporate for me to come back the next day. The next day I came back, Bridget was not on duty. Another band was when I told her I had spoken to Bridget about lowering the price of this poor little bird, she looked at me and said somebody will pay the 400. It's almost Christmas, it was October 10. I went out to the car and called corporate myself they said and I quote it's not up to how much Petsmart wants to sell the bird for if they would like to lower the price they can" I waited till the next day to speak to Bridget, when I did, she coldly told me corporate is not going to lower the price. I had already spoken to corporate and they were very clear that it was up to the store. Petsmart does not give a shit about animals. The greed is outrageous. Shame on you Petssmart. Shame on you!! read more

I don't have a lot of interaction with staff. It is very difficult to get my dogs into grooming last minute. That's my fault! I buy dog & cat food here. I know where it is and grab, pay and go. The cashiers are friendly most of the time. read more

We brought our dog in for a simple brush out. She's a double coated husky mix. We explained we were fine with however long it took to do a good job. We barely made it out of the parking lot before we were called back that she was done. When we went to get her, there was indeed a schnauzers worth of hair on the floor and she looked pretty bare. Her coat felt a little more coarse than usual. We paid and took her home. When we got her out side it became pretty obvious that a furminator blade on her. These types of combs should not be used on double coated dogs and explains why it only took ten mins to brush her out. You can see the track marks down her back from where the comb cut her guard hairs. The ruff on her neck was also very full before, but is now nearly bald and a bit pink in one spot. I debated writing this review, but in the end... a groomer should know what tools to use and more importantly which ones not to use. Sure, she got brushed out super quick, but at what cost to her? It's going to take some time for her guard hairs to grow, and for her undercoat to come back in. read more

PetSmart - Her ruff was nice and full, now she has an irritated bald spot. - Pet Training Near Me - San Luis Obispo, California

Every time I come here the staff is just SUPER great. Friendly. Helpful. Patient. I've been coming here for years and even when they were short staffed for a period of time... they still kept high spirits and had smiles on their faces. They probably don't get paid enough but I hope they get recognition for their outstanding customer service. Good job you guys! read more

We've had our two dogs groomed twice at the SLO location and we've been very happy both times. The check in and out is easy, groomers are pleasant and helpful. They did a great job grooming and our dogs are not upset after. Best yet the price is much better than the small local groomers who don't do as good a job! read more

Great clean store. Came here to buy some stuff for our dogs foot that was staples shut from the vet today. They lady that helped us went above and beyond to get us what we needed. Could not be more thankful. This store is a must visit because of this ladies help. Great parking lot space and by many other stores like costco, home depot, vitamin shoppe and so many more. read more

Usually I stay away from the chain pet stores but I needed a higher end cat food in a pinch. The store looked very clean and the staff was very friendly. I usually expect a markup here but I was pleased to find the brand I was looking for competitively priced. Be forwarned - check the ring up prices when paying. Both times, my item rang up at a higher price than listed on the isle and had to be manually corrected by the clerks. read more

Beware! They injured our Australian Shepard while he was being groomed here! We had to take him to the vet and he had to have surgery, putting us out $700. Petsmart hasn't done anything to help us with this issue even though our vet said clearly it was a grooming issue. We have on paper via the vet that this issue arose right after he was groomed. They haven't even offered to comp us the $70 grooming cost. Absolutely insane. Very dissapointed with corporate and the local business for not doing anything. read more

Lillian is always so sweet and wonderful to our dog, Banner! He always comes home after a grooming so happy and with a perfect cut. Many places in town dont listen and give him a short poodle cut, but Lillian nails the perfect doodle cut every time. So thankful! read more

Great location across the same parking lot as Costco. The store was clean, lots of great prices and plenty of options for puppy toys, clothes and food. The employees were very helpful. read more

My favorite chain pet shop in San Luis Obispo! Their employees go WAY above & beyond any reasonable expectations. Way. They've recently had a great selection of birds, including the pretty standard parakeets & finches, but they also recently had a conure (be still my heart), and a cockatiel. Their staff is not just college kids looking for a part time job, but includes people who are passionate & knowledgeable about animals, like Ryan, who specializes in guinea pigs, and Lily who can help you out with a beta purchase. They also work with a local feline rescue group, so they always have adoptable cats, and on weekends they have a canine rescue set-up in front of the store with dogs & puppies available for adoption! I sincerely love shopping here, and highly recommend them! read more

I took my dog to be groomed at the Petsmart in SLO and I am very pleased with the work that Teresa did in getting my dog looking her best again! Besides that, everyone who works at this Petsmart is always accomodating and very friendly. The selection of pet products is better than Petco too. read more

Annika in the pet grooming department helped me with my dog today. She was incredibly kind and patient with her. I was very surprised PetSmart had someone as talented as she is working there. Thanks Annika!!! read more

I live in Santa Maria and wanted to get a turtle called the stores before going and San Luis was the only place that had a turtle. We walk straight to the turtles and it was hard to tell one was in there cause they barely clean the glass. I was waiting to talk to the associate Jake that was helping a lady but after talked to her about the beach and after he was done he wasn't gonna ask me for help I had to get his attention. I told him I wanted the turtle and he told me the tank I have is too small for the turtle and I would be abusing the animal and doesn't want to sell me the turtle cause he wants the turtle to have a "striving" life.I asked how long they are gonna be in the tank they are in right now cause it's a 10 gallon tank that's not even right for the turtle for 6-8 months. After he told me no he wouldn't sell me the turtle. I asked him if he was the manager and he said no. I went to the front register and asked for the manager while I was doing that he came up to the front of the store still yelling and trying to get his point over but the manager comes over and I told him what happened the associate Jake kept telling me to go get a turtle in AG. He even told me they have bad breed for the turtles and the managers face was like oh fuck. The manager told me he wouldn't sell me me it and offered me 10% discount when I get everything right when they don't even have the turtle in the right tank and have 6-8 months to get a bigger one. If they didn't want to sell me the turtle cause of that then you guys should have a sign you need to have all this to take care of this animal cause if you don't. You have no say The rude associate name:Jake Manager: Scott read more

You know, normally I don't like going to petsmart unless I need to because I've heared and seen lot of bad things about petsmart (not this one specifically) but I had to go in today to try to find a UVB light for my pall python because nowhere else had them. As I went up to the register to check out, an employee named jake let me know that there were better options for cheaper (this is my first time owning a snake) once I told him I was doing a bio active tank he helped me find everything i needed, give me tips on switching a snake from live feeder rats to frozen/thawed, and even recommended me a app to keep up with my snakes health and feeding cycle! I'm greatful he was working when I went in. It was absolutely amazing customer service read more

I don't love that I love big-box retailers, but what the heck...sometimes you just need affordable, reliable products and really nice service. The people that work here are great, I've found every obscure thing I've ever needed for my train-wreck-of-a-cat here (Victorian collar, urinary-tract-friendly kibble, specific tri-feathered play toy, etc. etc. etc. ...why do I deal with this damn cat?), AND they have insanely adorable adoptable cats in case you want to fantasize about swapping yours in for a new model. JK, of course, but I do love that Cal Poly is able to run cat adoption out of this store. Huge karma points there. Not a full five because I can find better prices on Amazon a lot of the time, but in a pinch, PetSmart hasn't failed me yet. Next cat-astrophe, I'll be back. read more

First experience with PetSmart grooming for my mature yellow lab Gracie was mostly positive. Booking was easy; and when I had to change time slot on a hot, holiday week, they were very accommodating. I appreciated them following up on the phone to confirm. Gracie got a bath, undercoat brush, nails and teeth. Total was $72. As Gracie did not take the blow dryer, she had to kennel dry for a long time before brushing. So the entire service was over 3 hours. If they could expedite that and allow final check out at the grooming center, they may get 5 stars in the future. read more

PetSmart - Dropped off Gracie for nails, teeth and furminator. She's not happy ..yet. - Pet Training Near Me - San Luis Obispo, California

Wow! I took my nieces & nephews to PetSmart today just to kill some time. We asked if we could pet the cats & the nicest dude, Patrick, took us into the little cat petting room. He told us a little about the 3 kitties there & basically let the 5 of us roam around touching the cats. Afterward we saw a woman feeding the guinea pigs & hamsters. My nieces asked to hold one & she happily accepted. She was also very nice. She helped my niece so the guinea pig wouldn't run away. Then my nephew asked to hold a bird. This awesome lady explained that the birds can't really be held but she let him go inside the employee feeding area & see them up close. I don't have animals or any reason to go to PetSmart so having this experience as my only time there was so awesome! Thank you to the awesome team for making my nieces & nephews' days! Meow read more

Wonderful experience at this location. I will update with the names of the two employees who went above and beyond to help solve an issue I was having today. (man and woman) They are always very knowledgeable about their animals and the products. read more

I went to Petsmart today with my daughter to get some frozen mice and giant meal worms for our bearded dragon lizard whose name is bones. Sometimes it can take a little while to get through the checkout line but in general the service was good and the selection is excellent. read more

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We absolutely love this grooming salon, it simply could not be better. We have 3 dogs and they always do a terrific job on all three. The grooming salon manager SHAWNA always goes above and beyond in seeing that everything has gone well and that we are pleased with the outcome. The staff that she has are always welcoming & very pleasant to deal with. THANK YOU TO ALL FOR THE GREAT YEARS OF SERVICE read more

Claire in grooming did an incredible job grooming my 1-year-old corgi, Chimichanga! She was so friendly at drop off and gave me a thorough recap of the appointment at pick up. I cannot recommend her enough! Thank you, Claire! read more