Unfortunately, I did not read the several other terrible reviews for this tailor and chose her…read moresimply based on convenience, since she is relatively close to my home. That was my mistake.
From the moment I walked in, the customer service was already bad. The greeting was rude and unwelcoming. It was not a warm "hi, how are you, how can I help you." It was very cold and dismissive, like she did not care to have a customer in her shop.
I brought in my graduation dress and explained what I needed. She immediately seemed hesitant and kept mentioning how much work it was and how many other things she had to do. I actually started to wrap my dress back up to take it elsewhere because she clearly did not seem confident. Instead of letting me go, she insisted she could do it. She said things like "I guess I can do it" and "it's a big job," but still proceeded to take it.
I should have trusted my instinct and walked away right then.
I tried on the dress, she measured everything, pinned it, and walked through the alterations with me like she understood exactly what needed to be done. I then paid the full amount upfront, plus extra, because she made it seem like it was such a big job. I did not pay a deposit. I paid in full.
She told me she would call me when it was time to come back and try it on.
Five days went by. No call. No update. Nothing.
I finally called her myself to check on the progress, and that is when she casually told me, "I couldn't do it."
No apology. No accountability. No sense of urgency. Just a shrug and excuses about having other customers and other weddings to work on.
I reminded her that I was also a paying customer. I paid in full. At that point, I was not just an inquiry, I was your client. Her response was still dismissive, like it did not matter.
My biggest issue is this: if you knew you could not do the dress, why did you not call me?
This was a graduation dress needed by a specific date. Instead of communicating, she held onto my dress for days, did not complete any real work, and only told me she could not do it after I called her.
On top of that, she had already started altering the jacket and left it with holes and pins, meaning I had to rush, leave work early, get my money back, and scramble to find another tailor with only a few days left before my deadline.
That is unacceptable.
There was no remorse, no professionalism, no accountability. Just constant shrugging and repeating "I couldn't do it."
This was one of the worst experiences I have ever had with a business.
After reading the other reviews, I realize this is a pattern. Rude service, poor communication, and taking on work she clearly cannot handle.
Take caution.
Do not bring your clothes here if you actually care about them or have a deadline. Do not waste your time, your money, or your peace of mind. This experience was stressful, frustrating, and completely avoidable had she simply been honest from the beginning.
I will never return.
Go somewhere else! Please!!
