Easy appointment, Dr Callahan was thorough but patiently answered my questions. I liked everyone…read morethere and I'm going back for a couple of different issues.

Front Office is absolutely worthless. I needed a receipt before my surgery for insurance and every…read moretime I'd call it was a shitty cycle of transferring between departments for no apparent reason and then sending me to voicemail.

Dr. Cristobal has been my ENT for 12 years. He doesn't play around when you need to be seen and…read morehe's one of the best surgeons in Texas. His office is also quick and efficient--they return calls and I never have to wait in the waiting area like some offices.

Dr. Cristobal has a great office and especially staff. Their scheduling department is very…read morecourteous. This practice is in demand for good reason.

Have taken my kids to see Dr. Palmer. He's got great bedside manner. He's very nice and friendly,…read moreand very happy to talk or explain things. Open to any questions I had. Make sure to bring a list of questions to ask, because he is happy to answer them and will do so quickly. He's fast, but doesn't feel pushy to get you out. Office wait time ranged from 15 to 30 minutes, though there was one occasion where we were in and out fast. That was nice, but probably not "normal" (for ANY doctor's office). All of the office staff I interacted with were very nice and friendly. Dr. Palmer did a great job removing my toddlers adenoids and tonsils, and she's been sleeping so much better.

Dr. Palmer is the best. He's put tubes in both my children's ears and removed the tonsils in one…read moreof them. He's also performed sinus surgery on my wife. We think he is a terrific surgeon.

The staff is out of this word and Dr. Iloabachie is one of the best doctors that I have ever met…read more He is more concerned in resolving the issue, rather than a quick fix with an unnecessary CPAP.

I came into the Irving clinic for a routine allergy check-up. I was immediately taken to a back…read moreroom to do a full CT scan of my head to check my sinus cavities. Then they performed an 'endoscopy', where they scoped my ears, nose and throat. All to tell me I need a $4,000 surgery (balloon sinuplasty) to correct my seasonal allergies. I was then prescribed an antibiotic, steroid, and nasal spray. This visit ended up costing me hundreds of dollars due to unnecessary procedures. I suggest seeing your PCP for allergy issues before coming to this clinic. They are just looking to make money and don't do anything a PCP can't do for hundreds of dollars less. Unfortunate that healthcare providers are more than willing to perform unnecessary procedures just to make a quick buck from patients who are genuinely in need of care. Extremely disappointed in this clinic and it's practicing clinicians. All this clinic is looking to do is push patients towards having expensive surgery whether you need it or not.

Quick check in on site! Good deal...they are tech savvy and have the iPad check in deal...it also…read moreaccepts your cc for payment after your done tuning in...after I was done with that, I was in the room and dealing with the audiologist within 3 minutes...WWWHHHHAAATT? Yep for real...hearing test done quick, comprehensive results discussed...super comfortable...now comes the hard part...yep...gotta get used to the fact that I need hearing aids oh well...se la vie!

I made an appointment to see the doctor. Only got to see an assistant who couldn't answer my…read morequestion. Won't go back!

Asked 2 questions and then gave me the exact same treatment plan as the gentleman in the room next…read moreto me. The reason I know that was the walls are paper thin and I could hear everything in the next room before he came to talk to me. If you need a ENT go to UT Southwestern they are amazing and very thorough!

The short review is that this office is amazing and their staff is a awesome. Definitely recommend…read more If you're still reading, I started out with seeing the PA and she assessed the situation and then scheduled me for testing. The audiology department was amazing and then I was referred to have CTs done to recreate my sinus cavity area and my inner ears. Following that I had a virtual appointment with Dr. Dean, he was able to explain everything that was going on and I felt very comfortable with his explanations. I scheduled my surgery before the end of the year as soon as I could and this is my story. They did two different procedures and I was really out of it last night but doing much better today. Woke up feeling a little congested but that's what was to be expected post surgery for the next 3 days. A little sore but not a lot of pain. Yes, my appointment was supposed to be at 1:15 and I didn't get seen until probably 3:45 for my procedure, but delays are to be expected. All in all, I understood from working in the dental field for 18 years, that surgery and timing never goes as you expect. There were some patience before me that had come from out of state and they had a lot of questions which then made everything take a lot longer. My daughter (11 years old) had a hard time with me having surgery, but she got to come back with me during my pre-surgery prep. The nurse was great with her and answered any questions she had. Both the Anesthesiologist and the ENT doctor came in and answered any questions we had. I really didn't have any, the doctor explained everything so well at my last appointment. My daughter got to ask questions if she wanted to, but she seemed much better after talking with the nurse for a while. They were all so understanding and kind to my daughter. I love that the nurse connected with her on a personal level. It seemed to help relax her anxiety connecting on a more personal level, which in turn relaxed me. I walked back to the procedure room in the office and my daughter went out to the front with her Daddy (my husband). The procedure was supposed to take about 45 minutes then about 30 for recovery. There wasn't much pain that I was feeling except for a lot of pressure on my nose. We used an ice pack and I had an additional Tylenol on top of the meds that they gave me in the office, which helped. I'm so thankful for this ENT as I've been in pain for the last 6 years. I had a post nasal drip in my left ear. It would run down my left ear and into the back of my throat down my neck. I've also had several ear infections along the way. He was very concerned about my issues. We did did audiology hearing tests, because I'm hard of hearing on that side too. We also did two CTs of my ear canal and my sinus is where they recreated 3D. I'm so thankful I did because he found something that my Kaiser doctors did not find 6 years ago. They brushed it off and told me that it was a post nasal drip and I needed to just get on an allergy medication, nasal spray and learn to live with it as this, was my new normal. (Their words). I didn't appreciate the first Kaiser's ENT's answer so I saw a second one for another opinion. He saw that I had seen the first doctor and he said, "Oh he's really good, I agree with his findings." I felt hopeless. I am so glad that I went and saw Dr. Marc Dean and he was able to help me. Because of the CT he was able to find things that the other doctors didn't see. Also he asked me if I had lost my sense of taste and smell. Well of course I had covid in 2021 and yeah I have lost some of my taste and smell. He said that there was some bone that was covering a part of something and if he were to remove that I would most likely get all of my smell and taste back. What it wasn't covid related. That's awesome! Hopefully, I recover well and if you're still reading this, thank you. This is my story and I am so happy to be on the other side of this at this point. I hope that my healing goes well and the procedures were successful. Dr. Marc Dean and his staff are just the best!

I wonder if Dr. Dean is aware that his staff NEVER calls his patients back to make follow up…read moreappointments, When you call, you get the run around and a "we'll call you," but they don't. Also, not one med i was prescribed was ever called in by the staff member who was responsible to do so even after placing follow up calls. Sad, I really liked Dr. Dean.

I just changed ENT from a well known company in Fort Worth due to double billing, minimal…read moreappointment face to face time with provider. I presented with the same issues as before and I was promptly evaluated, received CT scan to show what had been missed by prior ENT for 18 mos. The doc took the time to explain the findings, treatment plan options and provided patient education. I was very pleased with the service and have recommended them to friends.

Well I will start with the office. They are very cool. Now…read moreto the billing department. What a freaking joke. They SUCK. Cant talk to no one, always on hold, every number is picked up by same person, long hold times. Paying a bill online is a joke because you can't see the bill attached to the account. I heve been messing around with them for weeks because I can't make it in to just pay the MF bill. I hate this billing department so much. Oh and this was just for my allergy testing that I is a $1,000 for after insurance. I would never recommend this place to anyone. RUN THE OTHER DIRRECTION. Oh and I have paid half of my bill and I keep getting billed for the full amount. Can't talk to anyone to resolve the issue. Help me understand this insanity.

Dr. Story and her staff are AWESOME! She is very approachable, attentive, meticulous to details,…read moreshe listened and addressed all my medical concerns with conservative treatments and simple life hacks that I could implement into my daily living to increase wellness in my life. Her weight loss guidance in combination with GLP-1 medications helped me to lose 95lbs. in a year and she has assisted me in maintaining that weight loss/healthy lifestyle for over 2 years!! I have also followed her compounded skin care regimen and it has taken years off my face/skin! | can't believe the improvement in my 62 year old skin!! It's AMAZING!! For your Personal Medical Care needs, Wellness, Skin Care or Weight Loss, whatever your needs are; I highly recommend Dr. Story and her staff to help you meet those goals!! She will help you to live your BEST HEALTHY LIFE! Schedule your appointment today!

She is amazingly knowledgeable. She takes all the time that I need and I never feel rushed during…read moreour appointments. And she always available to me directly if I have any questions.