The doctor is great with bedside manner and listening, so it makes it hard to say how terrible the rest of the office is run.
First off be prepared to wait no less than an hour to an hour and a half to even be seen. They are constantly over booking, like there needs to be a point in time when one doctor needs to stop excepting new patients until there's a patient who leaves, because there is no way she is able to keep up and fully take care of every person sitting in her office in a one days time let alone over an entire week. You'll sit in one waiting room with 12 other people while the rest over flow into the second waiting room and be around 5-8 in there.
Then you'll never want to schedule near lunch time, because if you get there for an 11am appt. and you have to wait til 12 to be seen, get ready to sit there til 1, because the entire office just completely stops for a lunch break. There's no lunch break shifts to keep things going. The lady at the window will literally sit there have someone walk in at 12, because that's their appt. time obviously, and won't even check them in by saying, sorry we are on lunch right now, have a seat and I will check you in when it's done.
Why in the world do you even schedule an appt. at that time if you know you won't even see them til lunch is over. Then they want to get an attitude that you even had the audacity to talk to them on a lunch break, like what else is a person supposed to do when walking into an office, than walking straight to check-in, like they're just supposed to know you're on lunch and need to immediately take a seat and waste an hour waiting for you to stop eating?
Next we'll get into the sketchy insurance practice they use...you will never ever be able to do 2 things in one office visit, because then they can't charge you multiple co-pays. You cannot get an echo and a heart monitor on the same day, because then they can only charge you 1 co-pay or and treadmill test the same day as an echo or god-forbid all 3 on the same day. Nope, you'll have to schedule 4 different times, so my co-pay is $60, $60 times 4 in a one months time on top of a minimum time frame of 2.5 hours each- except the heart monitor, you wait 30 mins just to walk in the back to get a sticker stuck on you and walk out- $60 just for that.
Then if your individual deductible is paid up, they then argue with you they are still allowed to charge a co-pay because your family deductible isn't paid. Here's the kicker- both my individual and family is paid if full for this whole year and they claim we still owe $2000 on our family deductible, so still require a co-pay for each of the 3 appts I have in a 1 weeks time. Our account says paid, so I don't know who they're calling to see we still have a balance!
I live 45 mins from this office, I have an appt on Thursday for an echo, Friday for a heart monitor and Monday for a stress test. So in a 3 days time I will spend close to 11 hours and $300 at this cardiologist office. Then your follow up appt. to go over all these tests will be another 3 weeks to a month away...so sit at home wondering if your hearts going to give out at anytime while you wait to see if the test results are okay or not, with your 4th 4 hour ordeal appt. at the office.
Maybe if this was a once a year thing to go through not so bad, but I've had to do those 4 appts. twice this year, not including extra follow ups just to make sure things are going okay with my heart during pregnancy. My entire individual deductible for the year was covered due to this single doctor's office co-pays. Which I guess is nice because I didn't have to pay deductibles at any of my other doctor's appts, but how are they still able to refuse you for not paying a co-pay with both your deductibles fully paid.
If you want to deal with that for the polite and sweet docotor it's worth it, but after a year and a half of this, I think I'll switch doctors soon, I just don't have the time for all of this and I feel bad for anyone who has a higher co-pay than mine. You'll never be able to afford to make sure your hearts okay, but that's the crappy American health system for ya! read more