The Park Plaza Hotel is a truly phenomenal hotel! I spent almost a whole  week at this great hotel…read morevisiting friends across the pond. I was  upgraded to a  huge Executive suite and extremely happy with the size of the room and my  extras. The towels and robe was very nice and thick and the toiletries excellent  too.  I appreciated the hand-out Welsh cakes with soft drinks. The Location was  perfect and very central to the beautiful city. I made use of the beautiful spa  and spent time in the beautiful swimming pool. Which at my age, I don't usually  use do but no one was using either and I felt like royalty. Besides the  excellent service and stellar interaction with hotel staff, I ate many meals at  the Cardiff Plaza restaurant and every meal was perfect. Nothing where I live  compares to  this hotel and the city close-by where I live is supposed to have  the best stateside. Compared to the Park Plaza it's a joke. I put up many  visitors at the cream of the crop locally and was disappointed when I saw their  rooms. The Cardiff Park Plaza Hotel was also priced very good compared to the  same quality hotels stateside. I hopefully will live long enough to return to  the Park Plaza Hotel! If for any reason you find yourself  traveling within Cardiff 'Dinas a Sir Caerdydd' Wales, do yourself a great  treatment and let the mainly Welch staff and stay at this beautiful hotel! I can't say enough praise of the Park Plaza Hotel/Cardiff.

Park Plaza is a real contender for the best hotel in Cardiff title. It not only has an amazing…read morerestaurant and spa, but its a really beautiful hotel thats relaxing and treats you like a VIP. The location as well couldn't be much better, with it being minutes from the city centre, the New Theatre, the National Museum and Gallery's, the park and so on. The only downside of that is there is no car park so you have to pay to park in a fairly expensive NCP across the road. We went there for a chill out break for my boyfriends birthday. With a nights accommodation, breakfast, a massage and all day use of their spa facilities it came to £75 each but it was really worth it for how spoilt we felt.

Nice location... Comfortable beds and nice staff... Food was pretty good as well. I recommend this…read morehotel. Shout out to Matilda at the front desk... She was nice!

From point of entry to the hotel (lovely/understated), to reception and amenities in room: unlike…read moremost accommodations in the UK. Being perfectly central to everything in Cardiff city centre was an added bonus. I won't stay anywhere else when returning to Cardiff.

The good: Location. Near the train station and at the heart of the city. The staff is helpful and…read morefriendly. Bar and Browns restaurant are both pretty good. Reasonably good equipped, modern workout room (can't call it a gym). Room was on the old side, but it still was very clean. Now the bad: Breakfast was unsatisfactory: there was a very limited selection of fresh vegetables or fruits. Also every time I took a shower, the bathroom pretty much flooded. I had to jury rig barriers every time to reduce the amount of water rushing out of the shower. And yes, the hotel definitely needs a refresh. The carpet was clean but there were stains- possibly from 1994

The hotel satisfies basic needs. It's clean, it is at a prime location, and has a car park. Hotel…read morestaff is pleasant except for the bell boy. On our way out, trying to get to the car park, we tried to get the door open, but it was somehow not working. He was on the other side of the gate and just stood there. My boyfriend said, "maybe this guy can help us," and the bell boy said, "I know what to do," with the underlying tone of "don't tell me what to do." He hits the button to open the gate and then says, "push. You know how to push?" When we got through the door, we held it open for him to get his rack through. He says, "fuck you very much. Enjoy your stay." I don't want to dock too many stars from the hotel review just because of the bell boy, but what an unprofessional attitude, and poor representation of the hotel. What a horrible way to leave hotel guests of the impression of the hotel.

The Big Sleep... What a Big Mistake. I know that you get what you pay for but this was even worse…read morethan what I expected. We didn't want to pay much for our night in Cardiff since this wasn't a planned holiday, so we decided to give this cheap hotel a chance. When we arrived, we were assigned room 509 and OMG! The minute we opened the door, we wanted to have an immediate refund and run out of there. The room wasn't ready: bed undone, two bags full of waste and an unbearable stench was coming out of it. We went to reception and they admitted the error and gave us another room, 710 this time. We got there, it was cleaner than the other, but not clean as a hotel should be. Anyway, we decided to stay because we weren't there for the hotel and we only needed a place to crash. We really tried to delay our return to the hotel and we even slept with our clothes on; we didn't want to touch the sheets... There were some stains in the ceiling that looked like blood, the carpet was completely stained and dirty, the windows have these crazy "muppet" curtains full of dust and stains. There were stains and dirt in the tub, walls and ceiling. Everywhere! We weren't even interested in having the breakfast, which was included. I am giving it 2 stars because its location is superb and because, in spite of the dirt, it wasn't cold and we were able to sleep well. However, there is no amount of pastels that can hide the dirt and lack of maintenance of this place, and I am convinced that cheap is not necessarily equal to dirty. It claims to be stylish and chic, I say it's neglected and in desperate need of a thorough cleaning. If I were John Malcovich, I would not like to have my name associated to this sh*t hole...

I thought this would be a good option for friends coming to visit. It has pretty cheap rates, is…read moreclose to everything and promotes itself as a chic and stylish type of place. The website pictures certainly make it look quite funky, but when I got there it seemed little more than a glorified version of Etap. Its clean and comfortable but I was expecting more so naturally a bit disappointed and gutted that i'd bigged it up to my friends as being this cool place to stay when really it wasn't. Luckily they weren't here to spend time in their hotel room so it turned out ok, and they got decent enough breakfast before heading home in the morning. Don't expect boutique chic, but an otherwise Okish hotel.

Now where do I start, first impressions sort of took me back. I noticed dirty windows to start…read morewith, the first thing. I did check the bed check the sheets and sure enough they were crisp and white and quite satisfactory. As I said, I spotted the dirty windows, the first thing that caught my eye. As I added it towards the windows I noticed it was double glazed. But not double glazed as we see today. There was an internal sliding window with a sash vertical sliding window. They were both filthy. The window sill hard tea or coffee rings. There was a dirty spoon in the window. Also. There were nutshells on the floor and as I pulled the curtain dust fell and I noticed the skirting was absolutely caked in it. I walked around the bed and noticed white bits on the floor on closer inspection. These were finger or toenails. I noticed in the little cubby hold was a can over the headboard. There were two small milk containers. This led me then to continue scrutinizing the room. I went to the bathroom and sure is eggs. There was residues of poo in the toilet. I also found a piece of paper in the cabinet that was maybe a list of somebody's jobs. I don't know. I was absolutely tired. Couldn't be bothered reporting it. I had one of the best nights sleep I got to be honest, maybe because I was really tired and overtired. However, the next night was dreadful. Appreciate this a central location but it was far too noisy. I'm not going to complain about the noise. It is what it is. They double glazing didn't do anything. I decided enough was enough and took myself across the road to the premier inn for the rest of the week.

Not sure how much I can complain about Travelodge given the fact that for 4 people living 2 nights,…read morethe total came out to be around £75 which is quite unheard of. However, there were a couple of flaws to the hotel that didn't make my stay as enjoyable. Pros First: - The room was actually quite big and I appreciate that they gave us 3 beds instead of 2 (1 king + 2 twin). - The hotel seems very safe. Even though it is on the main street in Cardiff, they do lock their doors after a certain time at night and you can only open the doors with your key card. - The location is great, right next to the main train station and street which has a ton of restaurants. - The hotel price was insanely cheap. Cons: - The shower was quite gross as the shower curtain seemed like it had never been washed in its life. Also, the floor was quite slippery. - The toilet wasn't the cleanest as you could see stains on the bottom of the toilet where it met the floor. - The sink also clogged up halfway through our visit for no apparent reason. Overall, because of the bathroom situation, which did not make me want to go in there eve, I may reconsider coming back. However, the prices are hard to find anywhere else especially with this type of room size.

This is one of Cardiff's best hotels. Great location, usually good views of the city from the…read morerooms, good breakfast, tidy bar, decent service at reception and in the hospitality areas. Even though it is still quite new some of the rooms are starting to show their useage. Seems to offer good deals last minute. Have stayed a few times in a suite at a great value price

Great location BUT the lifts are miserable, we wait more than 15 minutes EVERY time we take the…read morelift, there are 2 lifts but only one is functional and this review is being written after one week out of a 2 weeks stay! And when you stay in one of the top floors like we are, you have no other option but to wait, messing up your whole schedule!!!!!! And complaining to the staff does not accomplish a thing. The fitness room is a joke, breakfast is bad and the coffee is always cold, plates are not always adequately cleaned, the only decent thing about this place are the rooms but what would i do with a room I can't reach!!!! So not worth the money, this hotel is surrounded by better ones with working lifts!!!!

First, the good. The hotel is very well located in central Cardiff. Right across from the Castle…read moreand 100m from Principality Stadium. Perfect, really. And, the traditional performance by the Cardiff Mens' Choir before the rugby was a pleasant surprise. Second, the bad. The hotel is a mess. A full renovation is required everywhere, and the price does not reflect the level of disrepair. We "upgraded" to a small suite, and the walls were filthy, carpeting burned with an iron and stained, the couch was cheap and ragged, the bed lumpy (and only full sized). The room heating did not really work, shower drain slow, peeling wall paper, and hole repairs which weren't painted. The iron had no steam, and had burnt on crud (from carpet burn), and the lighting electrics were atrocious. The lifts went out on the second day, which means we were trapped when the Choir performed on the stairs before the Italy match. There is no other ingress/egress from the upper floors. If you are coming in for a rugby match, go for it if it is cheap enough. Otherwise, avoid at all cost

Growing up in Cardiff, the Angel Hotel was always "the place"--famous for hosting high-profile…read moreguests and touring rugby and football teams. Because of that history, I was genuinely looking forward to staying here, but unfortunately the experience was extremely disappointing. We arrived on time hoping for an early check-in. No rooms were available, which was understandable, but we were told the bar/restaurant would not open until 5:30 pm, so we had to leave the hotel for lunch. When we returned, our room was ready, but we were informed the lift had been out of order since last year. With no assistance available for luggage until later in the afternoon thankfully the porter arrived early and carried our bags up 56 steps. The stairwell had a strong musty smell. The room itself was cold and uninviting, with stained carpets and no heating on. The radiator was completely covered by a heavy blackout curtain, preventing any warmth. We had to rearrange the curtain and use a portable oil-filled heater to make the room comfortable. The en-suite bathroom was in very poor condition: no proper curtain (only netting), no heating, a cracked sink, leaking taps, flaking paint, water stains on the ceiling, and even a cracked windowpane. There was also no fridge in the room. We paid for the breakfast package, but the buffet didn't open until 8:00 am and the food was disappointing--barely warm, dried-out bacon, and eggs sitting in cold fat. Bar hours were listed as 5:30-11:00 pm, yet on two occasions we returned before 10:00 pm hoping for a nightcap, only to find the bar already closed. Housekeeping also knocked on our door at 7:30 am, which felt unnecessarily early. On a positive note, the staff were polite and sympathetic, Given the Angel Hotel's history and reputation, this stay fell far below expectations and sadly felt tired, poorly maintained, and undermanaged.

The hotel selection was picked by our tour group EF Go ahead tours, Beautiful hotel. Not in a…read morefantastic spot for walking close to the major spots. We rode a bus in so parking was never an issue. Friendly staff that came on our bus and greeted us and had our room key card ready waiting on us. Clean and very well maintained. Only 2 lifts at the hotel so a line was formed due to 23 of us trying to go up at once. The breakfast had a lot to offer from a variety of juices, cereals, and pastries. Two coffee machines which I wish some hotels served just plain coffee without all the added stuff in it. The usual selection of hot breakfast foods. Scrambled eggs, bacon, sausages, beans, and mushrooms. Not a fan of any hotel that doesn't offer air conditioning. Only a heater inside. If we lived in Iceland that would be a different story. I had to open the balcony door to get cool air into the room and the covers made me hot so I didn't sleep well for 2 nights even though the bed and pillows were comfortable. Definitely a European thing. Thankfully they had an oscillating fan in the room. All the staff we met were very polite and thoughtful. If I slept well I would have rated it higher, but I got very little sleep due to being hot.

I stayed as an American business traveler for one night. The hotel is conveniently located within…read morewalking distance from the train station and City Center. It is a modern business traveler oriented hotel. The rooms are good sized and set up well for this purpose. There are ice stations on each floor, but no buckets in the rooms. There is a gym which I checked but did not use. The staff was helpful, attentive and efficient. The restaurant was very good. Dinner of a rump steak and fries was tasty and well plated. Price was reasonable. The breakfast buffet was pretty much standard UK fare and the fruit selection was good. There was no grill station so you had to ask for anything but scrambled eggs. The room rates are high for a tourist but are comparable to other similarly located business hotels.

Pros Man at the front desk was very mind & helpful…read moreComplimentary shampoo,lotion,conditioner,hand soap Complimentary Breakfast Free/easy parking Big rooms Clean white sheets and bathroom Cons None!

When my boyfriends parent come to visit this is the only place they want to stay these days. It…read moreoffers total luxury at a very reasonable price and the cooked breakfasts are amazing with so much choice. We didn't even stay with the in-laws but they were happy for us to come and join them for breakfast (we did have to pay, but it was worth it). The hotel has a very Victorian feel and all the rooms are tastefully decorated to fit with period. They even opted for extra luxury last time and had a four poster bed! The Penthouse suite is the only exception. Its very modern. Its only a short walk through the park to get into the city centre and it benefits from free parking too. Its not like all the other chain hotels, every room is unique and your made to feel special.

Perfect location. Staff is excellent. Very courteous and great customer service. Excellent for…read moredisabled. They have a lift to the dining area of the restaurant. Mattress super comfy. Excellent views! Our room looked directly at the Cardiff castle. Nothing better. The food at the redid why I didn't give 5 stars. They didn't have the fish dish , did not have lemonade, did not have iced tea, my calamari was undercooked most certainly frozen and super chewy like rubber bands. My husband only got one pice of fish with his dinner. Our server was overworked and busy but very nice. They did let us win two free drinks at the bar which was absolutely wonderful! Our bartender wS so outgoing and friendly!!

Great location.... But that's where the accolades stop. The hotel seems fine when you go in but the…read moreguest floors and rooms are filthy and gross. The walls, carpets and tile are stained. There was black mold in the caulking of the bathroom and the floors. If you're just visiting Cardiff to get pissed and see a rugby game and some pubs, this may be an acceptable hotel. Otherwise....beware. There was multiple strands of hair stuck to our bathroom wall. If you want to shower without shoes I would book a different hotel. We asked to move to a cleaner room but we were denied. The front desk girl told me she's never been inside a guest room.