We come here so often, there are some staff who recognise us on sight. The people here are warm…read moreand welcoming, like returning to family. The rooms, whether it is a suite or not, are really spacious and comfortable. The hotel breakfast is rather good and the executive lounge has a nice selection of snacks in the evenings.

Nice hotel that was in a good location as well. Full service restaurant in the lobby which was…read morepretty good for breakfast and dinner. The rooms are nice and comfortable and decent sized as well. There were also plenty of conference rooms and there definitely were some conferences during my stay. The gym was very nice as it's actually a gym that happens to be in the hotel. Full weight room with cardio equipment and a full and wet and dry sauna as well.

I didn't stay in the Park Plaza. Odd to have a review to write, perhaps? 'Oi, Laura H, get off Yelp…read moreor write about what you know'? In fact, I'm writing about Park Plaza's incredible service when it comes to holding events. We held our End of Year ball in this hotel, and the staff were a delight from beginning to end. To start with, we're a picky bunch, us cheerleaders; we've got more vegetarians than normally congregate in one place, we all have a passion for perfection, and we wanted to top the last year's efforts. Secondly, we have a committee, which needs to approve such big decisions as this. However, our event planner happily walked through the hotel, guiding us from bar, to function room, to private member's club, as one by one we viewed it. Any woman willing to do that 7 times is a saint. Plus, the hotel itself is beautiful. It is located central to town, opposite Fat Cat's if you fancy some cocktails first, and the entrance is stunning. The function rooms are large and neutrally decorated, ready for your theme. But the food. Wow, the food. Food is right up there in the running for love of my life and this hotel showed why. I've never had such good food as I had here. The beetroot tart which was my main was a choice I wasn't expecting (goats cheese and caramelised onion or mushroom risotto are my normal options) - and it was delicious. Don't worry, meat-eaters; I checked and the omnivores were delighted too. We ended the evening in the club which normally functions as a private member's room, which was perfect for our fairly small group to dance away the early hours of the morning. The next day, my feet hurt but everything else was happy.

We only stopped in for afternoon tea, so this is a review of the restaurant, not of the hotel per…read morese. Afternoon tea was wonderful. There are two options: a traditional tea with a selection of both savory and sweet bites, including delicious Welsh cakes with clotted cream, finger sandwiches, and a good choice of teas. There's also a "gentlemen's tea" with gin and scotch eggs. Service was friendly and prompt. I would recommend reservations on weekends or busy seasons. We were able to get in without a reservation mid-week.

Very friendly centrally located hotel. Rooms were nice, with a big comfortable bed and modern…read morebathroom. Hotel is very walkable to many restaurants, shops, and sights around the Queen St area.

Nice location... Comfortable beds and nice staff... Food was pretty good as well. I recommend this…read morehotel. Shout out to Matilda at the front desk... She was nice!

I'd been warned that this hotel was above a club but I really…read morecouldn't hear much from it or the nearby city streets. There was the occasional whoop or shriek but the noise was so minor it could just as easily have been someone in a room nearby watching 'Booze Britain' on TV. My room was small but was perfectly adequate for my requirements and was most reasonable for such a city centre location. I did drop in on breakfast but only fancied a snack so I headed off before they could offer me a fry up (if that was their intention).

Every time we visit Cardiff , we stay here. It is conveniently located to stores, bars,…read morerestaurants, chip shops and the castle, so you can stagger home from shopping, drinking, eating and sight-seeing with ease. The hotel staff is friendly and helpful making the Sandringham feel like a home away from home.

Growing up in Cardiff, the Angel Hotel was always "the place"--famous for hosting high-profile…read moreguests and touring rugby and football teams. Because of that history, I was genuinely looking forward to staying here, but unfortunately the experience was extremely disappointing. We arrived on time hoping for an early check-in. No rooms were available, which was understandable, but we were told the bar/restaurant would not open until 5:30 pm, so we had to leave the hotel for lunch. When we returned, our room was ready, but we were informed the lift had been out of order since last year. With no assistance available for luggage until later in the afternoon thankfully the porter arrived early and carried our bags up 56 steps. The stairwell had a strong musty smell. The room itself was cold and uninviting, with stained carpets and no heating on. The radiator was completely covered by a heavy blackout curtain, preventing any warmth. We had to rearrange the curtain and use a portable oil-filled heater to make the room comfortable. The en-suite bathroom was in very poor condition: no proper curtain (only netting), no heating, a cracked sink, leaking taps, flaking paint, water stains on the ceiling, and even a cracked windowpane. There was also no fridge in the room. We paid for the breakfast package, but the buffet didn't open until 8:00 am and the food was disappointing--barely warm, dried-out bacon, and eggs sitting in cold fat. Bar hours were listed as 5:30-11:00 pm, yet on two occasions we returned before 10:00 pm hoping for a nightcap, only to find the bar already closed. Housekeeping also knocked on our door at 7:30 am, which felt unnecessarily early. On a positive note, the staff were polite and sympathetic, Given the Angel Hotel's history and reputation, this stay fell far below expectations and sadly felt tired, poorly maintained, and undermanaged.

First, the good. The hotel is very well located in central Cardiff. Right across from the Castle…read moreand 100m from Principality Stadium. Perfect, really. And, the traditional performance by the Cardiff Mens' Choir before the rugby was a pleasant surprise. Second, the bad. The hotel is a mess. A full renovation is required everywhere, and the price does not reflect the level of disrepair. We "upgraded" to a small suite, and the walls were filthy, carpeting burned with an iron and stained, the couch was cheap and ragged, the bed lumpy (and only full sized). The room heating did not really work, shower drain slow, peeling wall paper, and hole repairs which weren't painted. The iron had no steam, and had burnt on crud (from carpet burn), and the lighting electrics were atrocious. The lifts went out on the second day, which means we were trapped when the Choir performed on the stairs before the Italy match. There is no other ingress/egress from the upper floors. If you are coming in for a rugby match, go for it if it is cheap enough. Otherwise, avoid at all cost

Perfect location. Staff is excellent. Very courteous and great customer service. Excellent for…read moredisabled. They have a lift to the dining area of the restaurant. Mattress super comfy. Excellent views! Our room looked directly at the Cardiff castle. Nothing better. The food at the redid why I didn't give 5 stars. They didn't have the fish dish , did not have lemonade, did not have iced tea, my calamari was undercooked most certainly frozen and super chewy like rubber bands. My husband only got one pice of fish with his dinner. Our server was overworked and busy but very nice. They did let us win two free drinks at the bar which was absolutely wonderful! Our bartender wS so outgoing and friendly!!

Great location.... But that's where the accolades stop. The hotel seems fine when you go in but the…read moreguest floors and rooms are filthy and gross. The walls, carpets and tile are stained. There was black mold in the caulking of the bathroom and the floors. If you're just visiting Cardiff to get pissed and see a rugby game and some pubs, this may be an acceptable hotel. Otherwise....beware. There was multiple strands of hair stuck to our bathroom wall. If you want to shower without shoes I would book a different hotel. We asked to move to a cleaner room but we were denied. The front desk girl told me she's never been inside a guest room.

Pros Man at the front desk was very mind & helpful…read moreComplimentary shampoo,lotion,conditioner,hand soap Complimentary Breakfast Free/easy parking Big rooms Clean white sheets and bathroom Cons None!

When my boyfriends parent come to visit this is the only place they want to stay these days. It…read moreoffers total luxury at a very reasonable price and the cooked breakfasts are amazing with so much choice. We didn't even stay with the in-laws but they were happy for us to come and join them for breakfast (we did have to pay, but it was worth it). The hotel has a very Victorian feel and all the rooms are tastefully decorated to fit with period. They even opted for extra luxury last time and had a four poster bed! The Penthouse suite is the only exception. Its very modern. Its only a short walk through the park to get into the city centre and it benefits from free parking too. Its not like all the other chain hotels, every room is unique and your made to feel special.

The good: Location. Near the train station and at the heart of the city. The staff is helpful and…read morefriendly. Bar and Browns restaurant are both pretty good. Reasonably good equipped, modern workout room (can't call it a gym). Room was on the old side, but it still was very clean. Now the bad: Breakfast was unsatisfactory: there was a very limited selection of fresh vegetables or fruits. Also every time I took a shower, the bathroom pretty much flooded. I had to jury rig barriers every time to reduce the amount of water rushing out of the shower. And yes, the hotel definitely needs a refresh. The carpet was clean but there were stains- possibly from 1994

The hotel satisfies basic needs. It's clean, it is at a prime location, and has a car park. Hotel…read morestaff is pleasant except for the bell boy. On our way out, trying to get to the car park, we tried to get the door open, but it was somehow not working. He was on the other side of the gate and just stood there. My boyfriend said, "maybe this guy can help us," and the bell boy said, "I know what to do," with the underlying tone of "don't tell me what to do." He hits the button to open the gate and then says, "push. You know how to push?" When we got through the door, we held it open for him to get his rack through. He says, "fuck you very much. Enjoy your stay." I don't want to dock too many stars from the hotel review just because of the bell boy, but what an unprofessional attitude, and poor representation of the hotel. What a horrible way to leave hotel guests of the impression of the hotel.

I think this hotel is due for a new review considering some of these review are 11+ years…read more Pros: AMAZING employees - as in maybe the Welsh culture or just the ones that works here but they're absolutely the sweetest. Room Quality - the room was clean, spacious enough for one person, and organized. Hotel Space - I guess covid stopped the hen parties because it was actually quiet peaceful and pleasant. The hotel it self is in the core of Cardiff (basically downtown) so everything is walking distance. Bars, clubs, restaurants.. if you can think of it, it's there. Cons: £3 for wifi ever 24 hours. Ends up being pointless when you're a tourist because you spend most of the time outside anyways. No Toiletries: I always bring my own but just something to be mindful about. Tub - my bathtub was not tall people friendly. It's okay for showers but if you're planning so soak your feet after a long day, forget about it.

Now where do I start, first impressions sort of took me back. I noticed dirty windows to start…read morewith, the first thing. I did check the bed check the sheets and sure enough they were crisp and white and quite satisfactory. As I said, I spotted the dirty windows, the first thing that caught my eye. As I added it towards the windows I noticed it was double glazed. But not double glazed as we see today. There was an internal sliding window with a sash vertical sliding window. They were both filthy. The window sill hard tea or coffee rings. There was a dirty spoon in the window. Also. There were nutshells on the floor and as I pulled the curtain dust fell and I noticed the skirting was absolutely caked in it. I walked around the bed and noticed white bits on the floor on closer inspection. These were finger or toenails. I noticed in the little cubby hold was a can over the headboard. There were two small milk containers. This led me then to continue scrutinizing the room. I went to the bathroom and sure is eggs. There was residues of poo in the toilet. I also found a piece of paper in the cabinet that was maybe a list of somebody's jobs. I don't know. I was absolutely tired. Couldn't be bothered reporting it. I had one of the best nights sleep I got to be honest, maybe because I was really tired and overtired. However, the next night was dreadful. Appreciate this a central location but it was far too noisy. I'm not going to complain about the noise. It is what it is. They double glazing didn't do anything. I decided enough was enough and took myself across the road to the premier inn for the rest of the week.

I stayed here for business for 6 nights. The room was very comfortable. Mattress and linens…read morecomfortable, a/c worked well, there was a mini-fridge, and in room safe, iron. The free wi-fi worked well. The bathroom only had a shower, but it was nice with a rainhead. Breakfast was included in my rate and was pretty standard, nothing special. The location is about a 5 min walk to the Cardiff Queen Street train station and is surrounded by tons of shopping. The staff were very helpful. My only downside was the walls were thin and I could hear the people in the room next to me. It was pretty noisy, so I don't know if I would stay there again. Other than that, good stay for a moderate priced hotel.

I just stayed at the Thistle for business for a single night and was quite pleased. The room I had…read morewas larger than expected with what seemed like a crazy high ceiling. The bed was nice and large, and the wifi was completely free - very good for a hotel stay especially as it was also a decent speed. I'm always fanatical about hotel showers and this one did not disappoint - it was a rain shower of some description. All in all, I would prioritise staying here as a matter of course the next time I'm in Cardiff. It's only a short walk from Queens Street station which itself is just three minutes from Cardiff Central station by train.