It' s really disappointing that there are not free returns. I would have reordered the boots I bought from TacticalGear.com in the correct size, but I paid $19.99 for shipping (even when using the free shipping coupon that was sent to me by TacticalGear.com) because I needed them shipped to Afghanistan. Deployed members shouldn't have to pay extra to get them to a deployed location. Then when I went to go exchange the boots, turns out there is no free returns. US Patriot offers free shipping even to APO, AE addresses and free exchanges/returns. TacticalGear.com should reconsider their shipping/returns/exchange practices. At least having free exchanges would be reasonable. read more

this place is a joke!!! takes for ever to get you stuff!!!!! they said it will be here last week never showed up. They said it would be here today. Never showed up! Maria said it's still in Aurora Colorado. You guys picked the cheapest shipping guys need better shipping a better customer service that's for sure. We'll never use you guys again. You guys are a joke. read more

Ordered a k220 knife 4 months ago - I still haven't received anything. Additionally, they don't response to emails.

leave this site alone and save yourself the peace of mind. I ordered a pair of men's Timberland work boots. I was sent the incorrect order it was the wrong model and a cheaper one than what I paid for. I returned the boots ,they received them within their return window and a month later I am still calling for a refund. Each time I call it's a different story. I check my email today and for some reason I am being shipped a pair of boots from this company as an exchange instead of my refund! I now have to file a report with credit card company against this company. read more

To bad this company has resulted to the oldest sales trick in the book. Namely, having a sale, but not listing the price of an item until you put it in the buy cart. Who in the the crap blindly purchase a product or consider buying a product unless you know the price? A fool and his money will soon part! Shame on this company, they have lost my business@! read more

I ordered boots that were said to be in stock online (11/22). A few weeks went by, and I reached out asking why my product had not shipped. I received no response until my 3rd email in which I threatened to report them to chase. After that they said they would "request to cancel" as if they are not in control of their own orders. I gave it another week, and today 12/8 I have still not received any update. They only told me the product is on back order. I reported them to.my credit card company, and I would highly advise you stay away from them. read more

This vendor consistently offers products at a good value at which time you purchase the item and are later notified the item is on backorder for months up to a year. I noticed that even after placing the order and eventually being refunded, the item I attempted to purchase remained on the website as if it was in stock. This occurred to me; I gave this company a second chance at which time they did the same thing on larger ticket items. read more

TacticalGear.com - Shoe Stores Near Me - Chesterfield, Missouri

Earlier this month, I ordered an item from TC. I needed some clarification, and left a 'phone message. No reply. I used their webform twice, at least. First to get clarification (no reply) and then to cancel the order and get a refund. No reply. The item I ordered was in back-order, yet TC debited my account immediately. I have never seen this done before. I have lodged a complaint with the BBB yesterday, but of course have not received any news yet. In my opinion this is a HORRIBLE organization. Needless to say, they've seen the last of me! read more

**stay away** I rarely write reviews but I just had to write one.This place has the worst customer service I have ever encountered. If you have questions or ask them to honor there sales price forget about it. They never reply back I guess customer doesn't come first here. In addition to Poor service they charge expensive shipping fees. Best thing you can do is stay away. There are many other companies that offer better customer service and offer free shipping. read more

Horrible, should of done better research. When you have to find, search and play detective to actually get emails and numbers of people who can hopefully, possibly help.Learn from experience. Research people. Please. Also see their history on the BBB website. Not very convincing and helpful. All their websites and bios sound great and high achieving. But their level of customer service to us who make purchases and help keep them in business is low, way low. read more

Emailed Tactical Gear 4 times, left 2 voicemails with my direct personal information. I was not only charged TWICE over $200, but I never even received my $100 of camping gear! No confirmation number, no receipt, no tracking number -- but they have no problem taking my money TWICE!!! I'm a single mom and I was trying to treat myself to new camping gear and now I'm screwed out of money which only hurts my child. I just want a refund and my gear but I can't EVEN GET IN TOUCH WITH A SINGLE PERSON FROM THIS COMPANY! read more

TacticalGear.com - Shoe Stores Near Me - Chesterfield, Missouri

I placed an order for a pair of boots for my son as a xmas present but they were the wrong size. So okay, that should be SUPER EASY to return and get a pair in his size, RIGHT? WRONG. That only applies if it's not TacticalGear.com. So far it's taken about 3 weeks to get a response from these people, and finally I've gained some traction this week. But mind you, last Monday I was ON HOLD ON THE PHONE FOR 20+ MINUTES AND FINALLY HUNG-UP AND EMAILED THEM. And WOW shocker they responded - HOURS LATER and in that email I basically said how ridiculous it was that I was on hold for so long and that I simply wanted a damn RMA for this purchase. Even I as a laymen customer know what the hell an RMA is and how damn easy it is to obtain. Hey TacticalGear.com - maybe you should take a peek at this one company called AMAZON to learn a thing or two. Since that email response on Monday (today is Wednesday) it has taken this company THREE days to FINALLY say ("say" mind you - they haven't actually delivered) that they are sending me a UPS Prepaid label. This damn label is SUPPOSED to be emailed to me TODAY. Uh hi, it's been 8 hours since I received that email today and that label has not arrived in my INBOX, SPAM or JUNK email boxes. At 2:28 pm PST on January 24th, a person named "Jess" emailed me from tg@cat5.com and said, "I can certainly help you with your return. I have generated and emailed a UPS prepaid shipping label. You should be seeing it shortly. If you do not see it in your inbox by the end of the day, it may be in a spam or junk mail folder." Well "shortly" never happened and uh hi, it's pretty much "end of day" and the damn label hasn't arrived (AGAIN I CHECKED ALL THE STUPID INBOXES mentioned). Why the hell would it even take THAT LONG to get a stupid UPS Prepaid label? Come on - you guys are amateurs. I am totally pissed off because the boots I bought for my son (he asked me to buy them for him with his xmas money) were over $115.00. Additionally, they are charging me $5 for not taking a store credit - my son decided not to return then rebuy the boots because he has WAITED SO DAMN LONG for this return to even happen. GOOD JOB guys, your eager customer was waiting so long that he decided he didn't want the boots from your stupid company anymore. I used to work in retail and any idiot knows that the customer comes first - always. That is, if you are a reputable company and actually give a shit about your customers and your reputation. From the looks of the ratings here, I wonder if this company understands that Yelp exists? Quite honestly I don't like leaving negative reviews. It pisses me off to even have to write this. However, there is no excuse for this. I wish I looked-up this company on Yelp before I agreed to let my son order ANYTHING from this incompetent company. read more

Canceled my order and didn't honor the sales price on the item. Buy elsewhere. This company does not honor their process posted online and backs out on their deals. Avoid them and shop somewhere else that honors their prices. read more

They'll wrongly accuse you of fraud even though you pay with your own credit card in order to avoid fulfulling orders. Give your money to LAPoliceGear or TacticalAssaultGearStore instead. I ordered about $250 in gear and they said my debit card and address are associated with fraud even though the shipping address is the address of the card holder. And of course the items in my order were no longer avaliable to reorder. This is what their business ethics are. Accuse you of being a thief rather than deal with their own incompetence. read more

It is always risky ordering clothing over the internet without being able to try them on first. Yet, there were a lot of positive reviews on the tacticalgear.com website about their great customer service (including returns). Well those reviews were absolutely right. My initial order was shipped promptly and correctly. However, my estimation on sizing was a bit off (i think I overestimated how much weight I'd lost) so the pants I ordered were a little too tight. When I called to get a return authorization, the rep was pleasant, helpful and made my return and exchange a breeze. And thank you Yelpers for steering me away from a local shop that I'd also heard poor things about on the street. I'd like to support a local business, but you got win my respect. Tacticalgear.com definitely did exactly that and I will definitely order from these guys again. read more

So I ordered a coat from TacticalGear.com on the Jan. 31st. I emailed them today (Feb 6th) telling them to cancel the order since it hasn't shipped yet and I got tired of waiting. These people hurry up and ship the coat TODAY then send me an email saying it's shipped so they won't cancel the order. Don't buy from them. Horrible customer service. read more

0 stars. These guys suck. I ordered a pair of boots and paid for 3-6 business day delivery. By the 5th business day I had yet to receive notification that the package had shipped so I contacted them by phone. The person I spoke with said she would check on the package and send me an update by email. Three days later I received a voicemail informing me the package would ship the next business day, the final day the package should have arrived. No apology and they didn't upgrade the shipping to next day air so I could receive my boots before leaving on an eight day work trip where it might have been nice to have them. I guess customer service isn't a priority for these guys. read more

Canceled my order because of their mistake, refused to make any equitable deal, tried to give me a 15% off coupon for a specific brand excluding sale items which was useless because all of that manufacturer's items were on sale. DO NOT DO BUSINESS WITH read more

This business is running a scam. Without my permission , two months after making a small purchase, they started billing my ATM card monthly, claiming that I'd 'authorized' this recurring charge. Nothing could be further from the truth. I called them and someone actually answered the phone in Provo Utah, and told me that they would refund the $14.95 charge within 3-5 days, and would not charge me again in the future. I can't help but wonder how many other people they are scamming, who might not review their bank statements as carefully as I do. read more

My first purchase here of 5.11 covert carry shirts on sale was great! But since then no joy! First I ordered a pair of vertex tactical pants 2 months ago and showed in stock. A day after ordering they said its on back order. Poor management of goods and requested a refund and found them same price at a competitor and got them in a few days. Most recently I just bought some new magnum tactical boots to wear on duty. I got them quick and good condition. After one shift the back of my heels got blisters and were thrashed. I emailed customer service about a return. They said technically since I wore them they don't accept returns but will give me store credit. This is poor, worst part of ordering online is not knowing what you get. Because these boots are horribly designed and screwed my feet up after 1 shift I can't get refund???? Such a poor company...inaccurate level of inventory, bad product can't get refund, pay my own return shipping and get store credit for a business that has done wrong in my books. read more

My first order came through very quickly and the pants fit well. My second order took 33 days to ship. 2 weeks from the order confirmation, I reached out (I believe in patience and grace because we've all been the one who screwed up and delayed or lost orders) and responses were either very quick- 3 in the first day (albeit slow to understand which order I was referring to despite including order numbers) or days apart. Information wasn't accurate either; I was told the manufacturer would reach out within 48 business hours but I had to check back in 5 business days later. I was told it was confirmed that it would ship Friday June 16 but the tracking information I finally received on June 22 shows shipping processes originating on June 21. All in all, I'm very disappointed and the company should be embarrassed for their poor handling of this order as well as the fumbling with customer service. read more

Its a hit and miss. You can get a SUOER GREAT customer service rep that will go out their way to accommodate you and you have the other reps that simply don't care. But, I have had great customers service. I have free return shipping layers and they credit back my money in store credit or to my account the minute they'd are able to verify the tracking number . I shop with them all the time. 5/5 read more

Do not buy anything from this company. They did not ship when they said and do not respond to customer service emails. I had to go buy what I needed somewhere else. STAY AWAY! read more

Absolutely horrible customer service. I ordered items from this company back on 11/24. I had a total of 5 items and 4 of those items were delivered just fine. The last item which is a survival pack has yet to come. I have sent a total of 7 emails, yes 7 emails to get an update and I have yet to receive a response. I have called 3 times and was on hold for over an hour all 3 times and I have yet to speak with a customer service agent. I had planned on leaving a rave review since I received all my other items in a timely manner. However, now that I have sent 7 emails and placed 3 calls with no communication established with tacticalgear.com, I will never buy from them again. read more

I placed an order for a set of pants on 11/15, it's 1/29 and they never shipped them, or notified me that they were not going to ship them. Seems like if you are going to take orders and not ship that you would at least have the decency to provide customer service and let the buyer know you don't actually have the item in stock. read more

HORRIBLE RETURN POLICY. I Ordered a two pair of Propper they sent the wrong pairs and it cost me $9.00 to return them. *** BUYERS BEWARE*** read more

Their Web site is full of amazing reviews, but everywhere else the reviews seem to reflect my experience. Note that they removed the option to review on Google Reviews. I suspect that are trying to hide their poor service record. Check out the reviews here ad also on www.trustpilot.com and www.resellerratings.com to see real reviews. They claim to have awesome customer service, and in responses to mediocre or poor reviews they post something along the lines of "All you had to do is contact us and we would have fixed it." Believe that if you want to, but in my opinion every order is a gamble with this company. I needed to process an exchange/return. I contacted them through their email because when you call the recording says to contact them though email for the fastest response. They claim "We typically respond within one business day." I wrote to them, and was ignored for a week, and I had to call them. I had to call and endure a ten minute hold time before I was even spoken to. Then I was told no exchanges. Then I was told that one of the items I'd purchased had been discontinued. They did not notify me, and they had not refunded my money. They claimed that had sent me a notice; the rep suggested, "Maybe it's hanging out in one of your spam folders." Guess what? There was no message in my spam folder. Then the rep asked me to place a new order instead of exchanging. As if I'd make a new order with a company that treats me like this. There are lots of places out there that actually provide decent customer service. I suggest using a different reseller for your clothing and equipment needs. Order at your own risk. read more

My mother ordered me some gear from Tacticalgear.com as a gift. We were in contact with the business over the phone, as how soon it arrived was high priority. I needed this gear within one week and chose this business out of many (superior) competitors. We were told over the phone that the order "looked good" and would be delivered in time. Then, without any warning, three days later, I received an email saying that the order had been cancelled due to "fraud" because the shipping and billing addresses did not match. My mother has ordered me things from MidwayUSA, PatriotOutfitters, Amazon, Tru-Spec, etc, over the last two weeks, and we've never had an order cancelled over "fraud." Tacticalgear.com also did not choose to email any of the contacts, or call any of the numbers associated with this order before canceling it. Now I will not receive this gear in time even if I re-ordered it. If your business can't handle a difference in billing and shipping address, I don't think you're going to be in business much longer. read more

Had been my go-to site for gear but suddenly this year they demand your credit card company to add your shipping address on top of your billing address?? I was like wait what? We have a PO box because we live in county so our billing address is different. The lady at the customer service desk made it sound like I was a credit card thief. I've ordered thru here before so I didn't understand the hostility. Real let down and I was forced to cancel a $500 order. They didn't seem to care so I was relieved LA Police Gear appreciated my money instead. read more

I placed an order with tacticalgear.com located at 18167 Edison Avenue, Suite B in Chesterfield, MO 63005 on 11FEB2019. Their website said the order will ship in 1-2 business days and I would get an email with the tracking number. I specifically asked "Kurt" the customer service person if the uniforms were in stock as I could not experience a delay due to a MUTA and CO. Inspection and that they needed to have additional fitting and application of Name Tapes and Unit patches. As of 14FEB2019, I had not received an email for shipping. I called their customer service line and was put on hold for more than 14 minutes. When my call was answered I was told that he ( KURT same guy) would have to check with the company on the status of my order. He said when he learned more he would email me the same day. Get to the end of the day and no email, I called again and waited for 10 min to speak to the same person once again. I gave him my Order no. and I was placed on hold, After a few minutes Kurt told me he called the MFG and they told him my order was sent. I asked how it was sent, he said he would check and then got back on the phone stated it was sent UPS. I asked him for the Tracking Number, he said he would have to call the company back and when he gets the information he would email me the Tracking Number. JUST DO NOT put yourself through this process. Do business elsewhere. I should have listened to all of the bad reviews. Against my better judgement I thought I would give Tactical Gear the benefit of the doubt. Did they email me with the Tracking Number? NO THEY DID NOT. I called them again before closing to see about the tracking number only to get instant VOICE MAIL saying that I did call during business hours but they have closed early today because of inclement weather. Well I live in Virginia and I don't have a clue about weather in Chesterfield MO. But my Mom did not raise an idiot. Alexia, what is the current weather in C MO? " Right now in Chesterfield MO it's 63 degrees Fahrenheit with clear skys and sun.... tonight...... I am calling the Credit Card company and disputing the charge. It is rare that I leave a bad testimonial for any company but I do not want another potential customer to have to go through this process. It is wrong and their business practices will eventually catch up with them. DO NOT USE this company unless you want to go through the above process. read more

Ordered boots online for an upcoming training. Wanted them a few days before so I could break them in a little. Paid for the 2 day shipping. I ordered a pair of Reebok Nano Tactical in Coyote to replace my old and finally falling apart Mini Mils. I got home Friday and the boots had arrived. The box said exactly what I ordered. When I opened up the box it was the right size, right boot, but wrong color. I needed a new pair of boots by Monday. I had hoped that a company that dealt with anything online would have a customer service phone number so that I could get my problem resolved that day and have a pair of boots for training. Instead I was met with an excuse of COVID and employees working from home. If every other company can have their customer service teams work from home and have forwarded calls so can you, it's not a difficult task and it's one my own company accomplished at very little extra cost. I got over that fact thinking that an email would be handled in the same manner. I got an auto response which is typical, but have yet to receive a real response. With no response of any kind by Sunday evening I went and bought another pair of boots from another company. It's now Tuesday and I still have yet to hear from them about my boots. I go into the actual training portion tomorrow, but I doubt at this rate that I will even receive a response before I go into my training. If you work in tactical clothing and equipment, military members are your biggest target. If you can't serve them at varying times and meet the unique demands of their ever changing schedule or accommodate them in some way to help, you will fail as a company. Don't buy from this company if at all possible. read more

I wish I would have taken the time to read the reviews on the store and not just the shoes I was purchasing. The shoes themselves had good ratings, but the store does not. I was excited to see that I got a sale item at a discount and it was exactly what I needed. I was in between sizes but sized up because I wanted a little more room than less, and they did not have the slightly smaller size, which I was fine with. The price of everything was great, $60 for the shoes, tax, and shipping; not bad. Shortly after I placed my order is when the problems began. I got an email from a very suspicious email address. It was not the same email address that I got the confirmation email from, nor was it anywhere close to the same format. That concerned me right off the bat. So I emailed customer service to see if it was actually an email from them. It was. They accused me of using a fraudulent credit card and cancelled my order. Why? Why does a company have the authority to decide that? That is my bank's job. I was very annoyed at that because I need these shoes for work and now had to find them somewhere else. To further the issue, they told me I could repurchase using something such as PayPal. So instead of immediately running from this website, I went back to try and find the shoes I ordered. I debated doing this because I received a discount on top of the sale price and knew I would not since the sale ended, but looked anyway. The shoes were not to be found. That is when I came to the company reviews and found out I am not the only one this happened to. It seems to be a reoccurring theme that the company runs out of inventory and blames it on credit card fraud. I did receive a refund, as I should, but am extremely thankful to the person who wrote a review saying go to LAPoliceGear instead. Much better service, better quality shoes, and they shipped within the same day as purchasing. I am saddened to write a 1 star review but the lack of professionalism barely even warrants a star. read more

I placed an order on tacticalgear.com on July 3, 2018 and their website said the order will ship in 1-2 business days and I would get an email with the tracking number. As of July 6, 2018 I had not received anything. I called their customer service and was put on hold for more than 10 minutes. When they returned, they said the comany the merchandise comes from (Bates) would be shipping it to me. When I called Bates today, I was told I should get the merchandise by Thursday. They mentioned something about tacticalgear.com not allowing them to ship on July 5th. I'm not a happy customer and feel tacticalgear.com did a bad job on this order. They also tried to tell me that Bates was closed for July 3, July 4 and July 6, and Bates said they were open on July 6th. I don't appreciate being lied to. read more

Terrible customer service. Took 4 days to ship my order. After 2 days asked for the status and they did not reply to me. I called the 3rd day and they did not answer. I requested they cancel my order and then ordered from somewhere else. After 4 days they shipped my order after I told them to cancel it. Have not received my order yet. I'm most likely going to have to file a charge back to get my money back. read more

Got a great deal on boots but they came in the wrong color. Fine. I called and couldn't get ahold of anyone. Emailed and no response. Horrible customer service, I will return these boots and hopefully they give me my money back. Well see. read more

Service is poor, I ordered two shirts, only received one. I emailed with no answer after three days, auto email said they would respond in 24 hours. Went to site to chat and it was "Busy." I will return shirt I did receive, made a claim on PayPal and will not buy again. I recommend you not use this poor service retailer. read more

Cannot get in touch with anyone! You cannot call them because their phone is either disconnected or they do not have enough customer service! Waiting for a return phone call or email and nothing! Expensive with poor service! read more

I've seen bad customer service, but this was the worst. I ordered a pair of "in stock" boots December 29 as the price was good and the site said "usually" ships in 1-2 days. I received an order number via e-mail and was told an e-mail with a tracking number would soon follow. January 3rd I tried to call as I never heard from them. The phone just rang and rang unti the line went dead. No voicemail offered. I then sent an e-mail asking what's up. On January 4th I received an e-mail reply that the boots were being shipped directly from the manufacturer. So much for "in stock". The CSR wrote she would contact the manufacturer and send me an update when she heard back. January 8th I sent yet another e-mail saying I hadn't heard anything and if I didn't hear back by end of the business day to cancel my order. Well, nada from them so I contacted Visa to dispute the charge as at this point I think the company's a scam. January 9th I received an e-mail with a tracking number and they apologized for the delay due to the holidays. Hmmm, they must have meant New Years as the one holiday. I checked the tracking number. The item was shipped January 5th. Amazing, I never received a follow up as promised or a response on the 8th. Definitely a one and done. Pay a bit more and buy from a reputable store with liberal return policies (even if the item was worn as long as a year) and great customer service. Lesson learned, again. read more