I have made the mistake of doing business with the owner for over three years, because my child (special needs child, by the way) enjoys tremendously to meet baseball players who frequently do meet and greets at his store. During the last three years of my business, he has told my son (and others) to "hurry it up" while meeting his idols and has ALWAYS been unpleasant. The last straw for me was the fact that i bought a ticket to a meet and greet over three months ago, and the event date changed. I never received an email informing me of the date change, so we showed up on the scheduled day. I was told that it was MY fault that I did not look for updates on this event on his Facebook page, and if I would have been on his email list I would have gotten an email informing me of the change. I received no such email, but the weird thing is, I sure do get emails of new promotions for this store, and emailed receipts when I would purchase tickets to his events over the phone! So, fast forward to when the new scheduled date approaches... we find out by visiting his store that the event I bought a ticket for was no longer happening. I asked for a refund. The RUDE redhead working the desk told me she was going to get the owner. The owner approached the counter, I told him i wanted a refund and handed him my card. Nobody knew how to refund my card. (!!!!!! Don't you think this is something that SOMEBODY should know how to do?!?!?). As i was discussing my complete displeasure with my shopping companion, I was told that they were going to call mall security on me. Before I even got a refund and for no good reason other than these people are complete unprofessionals and totally full of themselves. I finally got a cash refund of $30 (the cost of the ticket MINUS TAX, they did not refund my tax) and i left the store. Good riddance! I looked at their reviews on their Facebook page, AND THERE WERE OTHER CUSTOMERS WITH SIMILAR EXPERIENCES! If anybody was unsatisfied, the owner's go to answer is to "call mall security". What a joke. I left an honest review of my experience on his Facebook page, as did my husband, and wouldn't you know? All of the reviews are now completely unseen from his Facebook page. He made it so that nobody can leave a review on his Facebook page. I guess it's because he was getting too many awful (and truthful) reviews. In fact, all of the positive reviews that he had were made by employees of the store and the owner himself. This guy probably needs some anger management courses, and some lessons on how to run a retail business, he has major issues. BUYER BEWARE! read more