Never ever ever in dealing with a moving company have I faced such shady practices and unprofessional ism. My fault, when they required a deposit then gave me a window of time for the move, I should have just said no. But I was desperate and needed to get the move done. I waited 2 hours past the start of the window for their guys to show up. They didn't even call to give an ETA, I had to call them. And I was clear, we were meeting at a storage place, so I am sitting outside the storage place for an hour then called them and was told they were still en route but there was heavy traffic. It was a lie since it is Sunday and I made a normally 35 minute drive in just under 30. They say they are in Apopka, another lie because that is where I drove from. When I talked to Jess she said they were coming from their facility in Orlando. I asked to cancel the move since it would be another hour before they got here and was told they would not refund the deposit even though they were the ones who had already missed the time they promised. And she would not take cancel for an answer. So here I sit not knowing if they will show up or not. There are no roads or traffic around here that would cause it to take this long. She kept making up lies for the delay....they don't take toll roads and they drive slow because it is a box truck. I-4 isn't a toll road and if they were coming from downtown Orlando, that is what they would take. It's an empty box truck right now. I said I want to speak to the owner and got run around on that too..it's probably how they make their money, not showing up for moves and then not refunding. And the last part of the lie says this is a veteran owned company. My father was in the service for 30 years and #1 of all other things is you show up on time and act with integrity and this company does neither.
So now I am sitting here over 2 hours, no movers, and loose ETAs. They are claiming an accident, which is public info and the only accident on I-4 wb that has caused a road block happened at 12:10, over an hour and a half after they should have been here..and now I am being held hostage by more false promises and pitiful "discount". I should be at work. They have cost me money waiting. And they claim best movers. Sebastian movers puts them to absolute shame, I just couldn't get them on this short notice. If I could give negative stars I would. And who knows if the guys that finally show up will even do a good job. But 2 hours and 15 minutes of waiting so far.
Fun update- they showed up 2.5 hours late. Then, a load job of mostly big items that should have taken no longer than an hour - 1.25 hours took almost 3. Then on the 40 minute drive to the next location, they took the wrong exit and added another 20 minutes or more to the drive. I was behind them, so I know what they did. The one guy this must be his 2nd day and the other one, Tyronne, was the only one who knew what he was doing, yet on the phone when i was upset about waiting, Jess was all you are getting 2 big guys with tons of experience. So yet another misrepresentation. The "owner" called me and was all the rest of the move should be fast, no problem. Sure, if they get here. And now I get to pay even more money and lose more because I was suppose to be at work by now. My move into storage from a 2 story house with way more took less time than this. I'm normally not a jerk and post nice reviews, but these people have pushed me over the edge. I will be paying way more than my last 2 moves and this is just larger stuff storage to storage. read more