Review
Ok food, terrible customer service. I hired them to feed the guests at my baby shower and had a very unpleasant experience.
I don't know what it is with these taqueros sending super young and inexperienced people to cater large parties. They both couldn't have been much older than 18. This is the second time this happens to me (first time with a different company) and I just don't get it. If your workers cannot keep up with feeding 100 people, send someone more experienced or send more help PERIOD. The service was excruciatingly slow. The two workers for a party of 100 people arrived on time, but they were supposed to serve from 2-5 and they didn't begin serving tacos until about 2:45. They tried leaving at 5 and I had to tell them they had to stay and make up the time they were late. And this was after communicating my discontent with the manager who obviously didn't communicate with them.
They did end up staying and making up the lost time, and the food was ok but here are my issues:
1. They constantly told my guests that they ran out of certain meats and food items, but didn't clarify that it wasn't because there was more, they just didn't have any COOKED meat. My guests were forced to settle for something else. Other times they would tell guests to come back in 10 minutes or 25 minutes for hot dogs. I have never had this experience with a taquero where they were constantly running out of cooked meat, and this was with 70 people present at most. If I am paying for food for 100 guests with 3 meat choices and paying extra for hot dogs, quesadillas and vampiros, I expect my guests to have access to that when they ask for it. Imagine if I had actually had 100 people show up. Sure I had food leftover at the end, but I'm not paying for leftovers, I'm paying for people to be fed during my event. It was ridiculous. The service was just too slow. If you need to send extra help do it. I'm already paying you A THOUSAND DOLLARS. I did not feel like I got what I payed for.
2. My second issue was with how the manager handled the issues when I brought them up to him. He tried telling me it was all normal and wasn't the least bit apologetic. He didn't offer any kind of refund or any way of making it up. He just said he would talk to his workers and demanded his money. He basically just told me I to be happy I got the food I paid for in the end when that is WRONG, I also paid for a SERVICE and it was horrible.
This left a worse taste in my mouth than the oily tacos and bland beans. I had to hear constant complaints from my guests about it and step away from my shower to call the manager. If I wanted food to be such a headache I would've cooked it myself instead of paying $1000 for it to be this way. I wouldn't recommend doing business with them at all, look elsewhere. read more