Northwest Mini provided excellent customer service from beginning to end. After almost 200k miles on my little 2011 Mini Cooper, it finally needed a tow to the repair shop and was retired today. I had the absolute pleasure of working with Mike Eastey on the sales team who provided the most attentive customer service. He was incredibly knowledgeable about the car and patiently answered all my questions and addressed all concerns. I'm the proud owner of a new 2-Door Mini S. Mike showed me all the updates from my 2011 and explained how to navigate my new set up. He even took the time to balance my sound system and connect my iPhone to the Mini Bluetooth. 5-Stars, Mike! I also had the pleasure of working with Ron on their finance team who patiently ran me through countless finance options, multiple different warranty options and didn't me me feel rushed or pushed in any direction. Great team all around - would highly recommend! read more

Easy and friendly service for our annual service on our Mini - staff was professional, and Darrell was excellent to work with.

I'm not completely satisfied and the service department isn't capable of understanding why. Be very careful,Tacoma Mini will overcharge their customers. Service reps are not trained or experienced enough to relay accurate information from the technician and don't understand estimating or doing business. They are primarily a scheduler. I'm disappointed with the whole experience. They tried to charge $95 to replace an oil fill cap, I was able to buy for $9 and install in 5 seconds. When I explained the economics to the service advisor she didn't understand why I viewed it unacceptable to charge me $50 for the part and 12min of labor. They tried to charge me $149 to replace the air filter. OEM filter costs $39 and takes 5 min to install at home. If I can perform these maintenance tasks more efficiently than an OEM dealer how can I trust anything they tell me??? read more

What happened to Tacoma Mini?! I've been going to Tacoma Mini for all of my Mini needs for 10+ years. When it was Northwest Mini, the service was unparalleled. When Justin took over as the service manager, service was phenomenal! From purchasing my two Minis, scheduling service appointments and service visits - service was OUTSTANDING. Justin always took care of me, made sure I got what I needed and followed up with me to make sure everything was taken care of. I appreciated his quick service and personal attention to detail; I always felt valued when I was there for service (no matter how big or small). The outstanding service was WHY I continued to pay astronomical prices for service on my cars. However, since the management changed, service has gone WAY downhill. Every time I call for service, I get someone on the phone not even in the state and they have no idea what they are doing. The only useful person there is Bert. But unfortunately, Bert can't do everything alone! Getting someone on the phone is excruciatingly painful. When I was there for my recent service appointment, I was asked to wait in my car in the service line until the service advisor could come get me. Talk about annoying! If I wanted to be treated like that, I would have bought a KIA! NOT paid an astronomical figure for my higher end Mini Countryman. Bert came out finally to tell me to come in and got me figured out but he was the only service advisor there for 8 other people waiting in the waiting area. Poor guy was hustling his tail off. There were 2 new faces there in the service department, hovering, making things somewhat awkward and uncomfortable. Quite irritating. And all the service pricing just went up again, almost double. Really folks?! If you want to keep high end customers, paying for higher end cars (and let me tell you, those repair costs are NOT cheap!), you need to continue to treat your customers with the white-glove service that Justin used to provide. NOT make us cogs in your expensive car wheel...It's unfortunate that the new managers don't seem to value their customers anymore. Very disappointing. read more

On the 4th of November, I drove to this dealership to purchase a pair of front and rear windshield wiper blades for my wife's Mini Clubman. A young man assisted me after I provided the last seven digits of the VIN. After returning home, I noticed that the rear wiper blade set did not fit. I called back and spoke to the same Parts representative and informed him that you sold me the wrong parts. I again provided him with the VIN number and he confirmed that he had pulled the wrong parts, which is annoying since I live in Burien and it is a 30 minute drive each way. I asked him if he could mail me the parts and I'll exchange at a later date. After taking my shipping information, he informed me that it would be a $25 dollar ship fee to mail the ~$50 wiper parts. I asked him to waive the fee because it was his error. Unfortunately, he was quiet on the phone and could not do anything because the Parts Manager was not there. Ultimately, I ended up driving back to the dealership due after attending another event in the area to exchange the parts. This time, there was difference in price of approximately $9+, which I paid, but was not happy. My gripe with this representatives is that all though he was apologetic for his mistake, not once did he display any empath for the additional 1-hour of my time and the gas to drive to the dealership twice to correct his mistake. If you are going to place people in customer-facing roles at a dealership they should a.) have better training on how to treat a customer and show empathy (e.g all I received was "I am sorry..." or "...I get it why you are upset and b.) be empowered to correct their mistakes, i.e., he could have swapped out the parts for even exchange instead of making an highly inconvenience customer pay +$9 more or shipped the parts and waived the shipping fee. Although I am not a Mini owner, I cannot recommend this dealership to anyone that is looking to buy a vehicle and especially it is NO on ever setting foot in this place to buy parts. I was completely turned off by the experience! read more

Bought a used Mini a few months back and had a very friendly & no pressure experience working with Mike. He's very knowledgeable & a big Mini fan, which shines through in his approach. We had a minor issue with the car & were able to stop by when in area - he jumped to help us fix on the spot. Worth working with Mike for a solid ongoing relationship with your dealer. read more

It's very sad to have a poor customer service in a dealership especially in this competitive market. We went there looking to buy a mini S, drove over 60 miles to get ignored. I spent over an hour checking every single car in the lot, then again inside not one person acknowledged us. read more

Purchased my first mini here. Awesome staff and no pressure service. Have given away a couple of their business cards to friends who are looking for a new car read more

My wife wanted to get a little commuter and has always loved the look of the Mini Cooper, we have three Jeep Wranglers also so gas mileage was a driving factor. After checking inventory online I went in and met with Mike and Allan at the Tacoma Mini dealership. Once we found the car I was interested in and the wife and I drove it I was presented with a realistic and solid offer for a simple cash deal. This is how it should work, we find a car, we agree on equally beneficial terms without back and forth games, and we shake hands and do paperwork. Absolutely wonderful people and great experience, thank you Mike and Alan. read more

Tacoma Mini Authorized Service - Car Dealers Near Me - Tacoma, Washington

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My lease was up and I wanted to buy my beautiful aqua blue Mini Cooper convertible. Mike Eastey was SUPER helpful in putting it all together for us and Ken Ketchum got all the paperwork done and tied up with a bow on top. Their customer service is superb! You won't go wrong shopping there for a Mini Cooper! read more

Tacoma Mini Authorized Service - Car Dealers Near Me - Tacoma, Washington

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I had problems with my 2012 Mini Cooper convertible top. I wanted a second opinion so drove it to Tacoma to have it looked at in May 2021. The gentleman who reviewed it immediately found the problem in the trunk and fixed it free of charge. Seattle Mini indicated it would cost from $5000-9500 to fix it. I was unable to put the top down for a year. NW Mini s the most honest dealership I've ever been to. read more

I want to call out two salesmen who helped me both with my purchase last month, and with a ton of super helpful explanations today! Alan Sluka - I got there later on in the afternoon last month and he helped me find a car I liked and get me all set with my new MINI - I'M IN LOVE with my car!!! Goodbye boring CRV, hello to the first of many MINI purchases in the future! Also - many thanks to Mike Eastey for his help today - I had a ton of questions about my new car and he patiently explained all of the cars "gadgets", and more. Super helpful - thanks for all of the new info! I feel like I'm ready to put this newfound knowledge to use and have an amazing driving experience. Thank you!!! read more

I walked into NW Mini ready to purchase Mini #4. There were no salespeople in sight, with the exception of Mike in the back corner absolutely consumed by his computer. I opened and closed every door, pushed every button, and danced around the only Mini Countryman on the sales floor. Mike remained consumed by his computer. Just as I decided to leave Mike spoke up and immediately explained the extended wait period for a new vehicle. When I informed him I wanted to test drive a hybrid Countryman, he informed me NW Mini had none. Okay, Mike. I start to walk away again, and as an afterthought Mike states he can see if Seattle Mini has one available. Thanks, but no thanks Mike, I thought of that too. I called Seattle Mini from the parking lot of NW Mini, immediately made a test drive appointment, and headed right over. An hour later, the very attentive salesman from Seattle Mini submitted my order for Mini #4. read more

Buyer Beware. We did not like our experience here in looking for a used car. We are in the market to purchase an Audi S3. We worked with Noah. After seeing a vehicle on the internet and asking them for their best offer, they insisted on a $800 documentation fee. So disappointing. As an FYI, they install a Lojack security device to every vehicle. Which is nice for them as it makes a significant difference in their insurance costs. But, this gets added to your price, which is not noted in their ads. At $895 plus tax, this adds nearly $1,000 to the price. Between the Lojack and documentation fee, they want nearly $2,000 additional dollars for their vehicles. I know dealers have to deal with people that play games all the time. But we were clear, we know what we want and we are ready to buy and pay cash. We expected a different experience given we are real buyers and that this dealership is part of the BMW brand and other other experiences with the BMW have been so positive. read more

When this place was Northwest Mini, the service was unparalleled. From purchasing my mini, to scheduling service appointments, and service visits- the service was outstanding. However, since the ownership changed, service has gone way downhill. Every time I call for an appointment, I speak with people who have no idea what they are doing. For example, I was connected to someone in San Diego who said all the service advisors in Tacoma were speaking with customers and I couldn't be transferred except when I called the Tacoma service department 30 seconds later they said they are available and weren't busy. Also, every time I call the Tacoma service department they have no idea about my warranty and seem annoyed when I try to make a service appointment. I guess the new owners don't value customers anymore. read more

Prior to buying our MINI at Tacoma MINI, my wife and I had gone to three different dealerships to look at five different MINIs. Mike Eastey was the first salesperson who really knew MINIs and could answer all of our questions, which was sooo nice. Mike knew that we had plans to look at another MINI later in the day but put absolutely no pressure on us. He was friendly, humble and easy to work with. He made for a very pleasant car buying experience so we wound up purchasing the car on the spot and never left to check out the 7th MINI. Again, it was no pressure, but Mike's knowledge and the quality of the car convinced us this was the right place to buy the right car. read more

Tacoma Mini Authorized Service - Car Dealers Near Me - Tacoma, Washington

Mike Eastey is an incredible advisor and helped my wife and I with being well informed on all our options. He is not your average sales person- being completely transparent, kind, and very communicative. I would highly recommend working with him for all your MINI dealings at the Tacoma MINI center. read more

I purchased a vehicle from NW Mini (recently having gone through changes of owernship) They sold me a 1 year old vehicle (Mini convertible) without a spare tire, on 15 inch tires (therefore can not have "run-flats") nor a bottle of the "fix it". When I talked with the manager of the new owners BMW Seattle, the response was essentially that is the spec MINI has. When I stated, I didn't even have the bottle of "fix it", his response was ... yeah those get lost all the time. I think any reasonable person would assume a 1 year old vehicle would have reasonable safety equipment included. I asked if their policy was to inform purchasers to check or at least "be aware", his response was "I can let the staff know". In short these guys don't care, I bought the car and they are out. read more

Have always experienced wonderful customer service at this location! Honest and reliable whenever I have to get my car serviced.

Worked with Michael at Tacoma Mini - he was an extremely knowledgeable and no pressure sales representative. We test drove multiple cars, he was patient, could answer all questions, point out differences (pros/cons of each model), and gave us the time and space we needed for considering a purchase. I'd 100% recommend working with Michael at Mini of Tacoma! read more

I bought a brand new Mini Cooper! These guys have a great team put together. Today was the best car buying experience that I've ever had. I worked with different people through e-mail, texting, and of course in person. Terry Soumis (online sales) was the most knowledgeable sales person that I've ever met. He was able to answer all of our questions about the car. Robert Fairchild took care of the test drive. He really knew a lot about the car too. Mike Deckert was another online sales person and worked with Terry. Fred Kravich (finance) was easy going and kept the paperwork moving. He was friendly and kept the room calm. The manager introduced himself. He was a really nice guy with a stress free attitude. The entire team put together a good deal and made the experience light and worry free. They are a no pressure dealership. If you want a stress free car shopping experience then this is the place to go! read more

My husband and I drove down to Northwest MINI from Seattle on New Year's Eve to check out a Certified Pre-Owned car we saw online (after chatting with Robert to confirm some details about the vehicle's features listed on the website). After test driving the car we decided to purchase the vehicle and sat down with Robert to work out the details. We've bought a few cars in the past and have never had a better experience than at Northwest MINI, to be honest. Everyone involved in the purchase process (Robert, Jake and Fred) was incredibly friendly, helpful and professional. We'd gladly come back to this dealership to service our MINI if we didn't live 15 minutes from the Seattle dealership (where we've also had a great experience in the past). We've learned that both Northwest MINI and MINI of Seattle are managed by the same family, so I'm not surprised they're both excellent examples of great customer service from start to finish! read more

Always great communication with service department and parts. I purchased a used mini from a non mini dealership. It had a few problems when we purchase it. We took the car to this dealership to have them go through the car. They did an amazing job! They worked with us on putting the most important items first, like safety. Then moved forward as needed. The list was unfortunately very long. The staff was wonderful to work with always. From the receptionist over the phone, to the greeter at the counter and the service writers. They took the time to answer any and all questions we had. Taking extra time to explain things we didn't understand. Very personal, treats you like family and they offer loaner cars . Which are brand new and make you want to purchase a new one! Love our mini, thanks for keeping our family safe on the road . read more

So I spoiled myself and got my dream car. Hate me if you must but damn it I'm young and living life to my consumer most. I am wasting my youth and damn it goes fast with a super charger. However, I didn't actually buy my car here because from the research I did I thought their used cars where a little overpriced. It is a dealership that specializes in one car so I guess they charge more because that is just what specialized businesses with trendy in-demand products do. I talked to the sales people there before I bought my car and they were super friendly, knowledgeable and low pressure. Apparently, most of the business comes to them- go figure. The guy I talked to drives a mini himself and even helped his mom and his aunt get one. I mean if I had to be a car salesman, working at this place would be at the top of my list. I could race Minis in between having tea time with all the Microsoft employees and Capital Hill hipsters that would buy truck loads of cars. Sweet! Unfortunately, only a Mini dealership can service and work on a Mini- I don't know why, something about Britain, parts, computer, blah blah. I got my car serviced here and the whole process went super smooth. I had my dogs with me that day and they totally let them run around the showroom while I waited for my car. They have free wifi while I waited so I did work while I was there. Oh and they have a complementary selection of tea which I thought was hilarious in a dry British sort of way. Of course it was hidden behind the Starbucks coffee because this is Seattle after all. After my car was done I was feeling partially vain and bought myself some Mini plates. I couldn't decide between the "Lets Motor" or just "Mini" not to mention which color. No one got an attitude with me for being an impractical anal consumer (they must be used to it I guess...I'm sure richer more annoying people than me buy Minis). In fact a warehouse guy let me test which plate I liked best and then installed them for me. It made me feel like a movie star and that feeling is just plain worth it. I get my cheap trills anywhere I can find them. read more

Tacoma Mini Authorized Service - Car Dealers Near Me - Tacoma, Washington

We went to test drive a car and Mike Eastey helped us coordinate everything. We had a great experience and it was very fun there was no pressure to buy just encouragement to find the right car. We totally recommend Mike if you're looking for a new or used mini or just want to set up a test drive read more

We had an excellent experience purchasing our Mini at Northwest Mini. Our salesman, Mike Eastey, was friendly, knowledgeable, and easy to work with. We've already passed his name off to other friends and neighbors who are in the market for their own Mini Cooper! Can't recommend this business highly enough! read more

Thie first time I entered the building, I was greeted by genuinely friendly people. During repairs from an accident, they kept me informed at every step, made me aware of possible complications so I was prepared, and offered some very helpful advice. Today is Friday, 18Dec and I spoke with Mike Eastey. I've done extensive research on modifying my Cooper to make it faster and more responsive/enjoyable. He not only explained in detail what to expect when going down those routes, but also recommended parts I take a look at to save money vs horsepower gains vs vehicle longevity. He really knows his stuff, and is a good dude. This why I always come back. Thanks again Mike. Your service is unparalleled in my ex kerience I'll bring it by when it's like a cami b52 bomber with shark Tyrrhenian:$) read more

I got mix experience from this place. I got took care very nicely when bought a new car. When it's become service after you buy? Depends on your luck. I took the car for oil changed and pay $500+ it was ok untill they asking me to buy extended warranty plan to save money for the future. Sure why not! Another $3,500 out of my pocket. Came back to get another oil change again they told me it was cover only parts but not oil change. I guess I wasn't get to be clear when I paid $3,500. Nevermind I pay for $580 again for that. It was my fault for not to be clear. I went to service at 10am and same day at 1pm,they email me a coupon for 15% off maintenance including oil change and everything (no mentioned this deal while I'm there). Wow I feel like I got trick again and again for real. I love this place.. and I want to. I drove from Everett to Tacoma because Royalty. Maybe I should checking in seattle mini instead. read more

Tacoma Mini Authorized Service - Car Dealers Near Me - Tacoma, Washington

We reached out via the Northwest Mini website and Grace followed up quickly via email. Mike D. provided us with our requested info regarding the Certified Pre Owned we were interested in, as well as working with us on the pricing and our budget from the get-go. We made an appointment to test drive the car the next day. Upon arrival, everyone was wearing a mask, and the car was sanitized prior to our test drive. We appreciate and value the great customer service and our Mini purchase experience from Grace, Jordyn, Mike D. and Ron. Thank you Northwest Mini Team! read more

I just bought a car from NW Mini, and I can't praise them highly enough. I worked with Mike Eastey and Mike Deckert, and both were extremely helpful and professional. I am used to feeling rushed and manipulated by car salespeople, but that was not the case here. Both Mikes were knowledgeable and spent a lot of time with me discussing my options without ever causing me to feel pressured in any way. And the same was true after I bought the car when I worked with their finance guy. The team at Northwest Mini--and the cars they sell--are simply outstanding. read more

Mini's sell themselves. However, Brandon Barlow was a pleasure to deal with for my purchase. Honestly he took care of everything before I arrived to pick up my car. The smoothest & easiest transaction of signing on the dotted line and I was out motoring! read more

Tacoma Mini Authorized Service - Car Dealers Near Me - Tacoma, Washington

I bought my Mini from NW Mini about a week ago. I drove over from Spokane since we don't have a Mini dealer here. The whole process was pretty painless. Mike Eastey was our "motoring advisor". Mike was easy going and didn't hound my wife and I. He left us alone at the right times and answered our questions when asked. They are dog friendly. Mike invited our fur baby inside while we filled out the paperwork. I would have no problem recommending NW Mini and Mike if you are looking for a new or used Mini. read more

Tacoma Mini Authorized Service - 2020 MINI S - Car Dealers Near Me - Tacoma, Washington

Pretty good service. I bought a 2012 hardtop and had a decent experience buying it and having them work on it. Just a word of warning, if you plan on waiting for service to be done be prepared for the boisterous boys club that is the "Genius Bar." I have been here three times and waited for service, each time I overheard dirty jokes that are derogatory towards women. Not necessarily a kid - or women- friendly place. Just a FYI if you plan on waiting or bringing your little ones along. read more

I bought a 1 year old used Mini from here. I was talked into getting the extended warranty. The guy told me that all maintenance was covered including oil changes. He talked about scenarios that would be covered like curry spilled on the heated seats, free cabin air filters, washer fluids etc. How could I not? Well, when I went to take it in for its first oil change they told me maintenance wasn't covered. They went ahead and did complimentary once. A few months later the car was making a growling noise. We took it down and they couldn't find anything wrong. Days later it was getting worse and the check engine light came on. My husband topped off the oil, but couldn't get the dip stick back in. We had it towed down to the dealership where they diagnosed the chain guard to be broken. It was a hassle to get them to cover the repair. We got it back and it was still growling. They kept it for a few more days. They didn't even offer a loaner car. I ended up selling the car last month. Sad because I loved the looks and size of it. It was great when all was working. read more

I have a 2012 Mini Cooper S Coupe JCW and have had problems with the lights for almost a year and a half. Finally bit the bullet and drove across the State of Washington to the dealership to have them diagnosis the problem. Turns out my local repair shop had been putting in the wrong bulbs. I should have know my baby only wants original Mini parts! Justin Goldstrom got us all set up and was very informative and knowledgeble. K. Lorance was my Certified Technician and he diagnosed the problem and replaced the burnt out bulbs. Thank you to whomever washed the car. Great dealership and I would highly recommend it! read more

I live in Portland and love owning a Mini. I was looking to buy a new one. The local dealer would not offer the full amount of incentives that Mini was offering. I went through Costco and was directed to Terry Soumis , at Northwest Mini in Tacoma. Tacoma is not right next door to Portland, so I waited for an opportunity when I was in the area to visit. Terry had kept in touch during this time and I stopped in after visiting a friend in the Seattle area to see what they had to offer. Having been a previous Mini owner, I was pretty sure of what I wanted (there are so many options) and Terry was very helpful. His practical knowledge of Minis is a huge plus. He also was able to get all of the incentives that Mini was offering for me. We were able to come up with an a Mini with the features I wanted and I filled out some paperwork so I would be prequalified when I was ready to order. I vacillated between different levels of Minis (again, so many options) and Terry was very patient and helpful during this time. I finally nailed down the order and we put the order in (which i then changed twice). Terry kept me informed with the ongoing build and delivery information of my Mini. When It finally arrived, my wife and I decided to make it a bit of an adventure and take the train to Tacoma. It was quite enjoyable and Terry had us picked up at the train station. Our Mini was waiting on the showroom floor. A very nice touch. We filled out all of the paperwork and got in our new Mini to drive home. We noticed an issue with the Mini. We went back and talked to Terry and he could not get it resolved right away, but arranged to get it done for us in Portland. We drove home and a few days latter it was fixed and we have not had an issue since. It was a pleasant and enjoyable buying experience. I could spend hours talking about Minis with Terry, but he has to sell cars to others too. It was not a hardship to buy from Northwest Mini from Portland. It was fun to have a road trip be the first driving experience with the mini. I would definitely do it again and highly recommend them. I did learn that there is was only a 3 day trip permit available, so be prepared to either get a 21 day permit from the Oregon DMV or arrange it so the paperwork is sent to the DMV of your choice which they overnighted. I went for the extra trip permit so I would not be rushed. read more

I stopped into Northwest MINI to test drive a few cars. I wanted to either get the "MINI" out of my head so I could move on to another type of car. I had a few more cars on my list, so my plan was to test drive a MINI and move on. My cutie, my dog and I showed up. We were met by Steve Zilkey and invited in. In fact, our dog was invited in too. Water and dog biscuits to boot. Steve listened to us, what I was considering, our concerns, as well as our general wonderings. He gave us some thoughts and then he put a set of keys in my hands, my husband and my dog in the car, and we zipped off to see if I would like a MINI. Well, I liked the MINI. I really liked the MINI. I test drove 4 vehicles and settled on the one that felt right. I didn't even bother moving on to look at the other cars on my list. I was treated like an adult. Steve is exceptionally knowledgeable about the MINI and he spoke with ease and clarity about some concerns my husband brought up. It was simply one of the easiest and best car purchasing experiences that I have had. Brad Davis came to support us through getting ready for financing, negotiating price, etc. It was just such a pleasure to work with them both. I know I will be back. read more

My wife's Mini Cooper has been having problems for about a year and a half now. Every 500 miles or so it starts shaking and shuddering and needs an oil change. She's been bringing it here to try and get it fixed since it's under warranty and their reply thus far has been to get your oil changed every 500 miles. The last time she brought it in they said they would have to charge $140 for an inspection if they didn't find anything wrong. Surprise, they didn't find anything EXCEPT that she needs oil... after her last oil change was 500 miles ago. Their service department is absolutely useless. Don't buy here or take your car here unless you want to end up stranded on the side of the road and then get told you need to change your oil more often and get charged for it. read more

When I bought my Mini here two years ago, I promised I'd write a review and forgot but my boyfriend never did and won't let it go so here I am writing it now - The sales staff were super attentive and fun to hang around with. It eased my nerves around buying my first car and made it a fun process. They were very honest with me about everything and I felt like they were really trustworthy. They also have pretty good inventory so I got the Mini I wanted without having to order it. We came here after a bad experience at the dealership in Seattle where the staff was rude and slimy, so they more than made up for that bad experience. read more

Today we bought our 5th MINI and the services with Mike Eastey could not have been any smoother--it was a highly enjoyable experience! Mike was very friendly, knowledgeable and made every part of the experience comfortable. I can't say enough wonderful words about Mike, Andrew and the delightful Pam in financing. Highly recommend Mike and the team at Northwest MINI! read more