Definitely recommend asking for Eugene Michael. He helped me with my purchase this week. He's knowledgeable, friendly, and made everything as smooth as possible. I ended up purchasing a pre-owned Audi the day after my initial visit, and Eugene was great with follow up and answering any questions I had. Audi Tacoma in general has a great selection of quality cars at all different price points. Their prices may seem slightly higher than other dealerships on pre-owned cars, but they do an awesome job of making sure the cars look, feel, and drive like brand new ones. Eugene can also help you with any of the cars at their sister stores Porsche Tacoma and Mercedes-Benz Tacoma. read more

I always love coming in to have my car tuned up! Always great to see Rob who sold me my first Audi!! Danny was great in the service department and helped me understand my cars needs and the difference in tires. Will always purchase any of my car from this dealership! read more

They charged me $300, to screw two 10mm bolts on the latch if my trunk in me etron gt , the sales manager straight out lied to my wife ,fck this shtshow read more

We had a really good experience test driving a 2024q5 plug in hybrid at this location. Alex was the sales person who helped us and he was polite, warm and personable. Although we liked the driving experience the car wasn't everything I was looking for in terms of aesthetics and ev mileage so wasn't too keen. Only reason I knocked off ones star is because I felt super pressured by Brandon (I hope I got his name right but he had blue eyes)who I believe is Alex's manager to make a decision which wasn't a great position to be in. Although Brandon was not aggressive or anything, but I personally do not like being pressured or hurried to make such an important decision. I ended up buying a2025 BMW phev few days later , even though it was a more expensive car but the sales manager there didn't pressure us and simply explained the advanced features the car offered. read more

Wonderful experience. Robert and Eugene made the process easy! We're thrilled with our new car and the honesty they provided. No "buyers remorse" here. We had a terrible experience many years ago at a different dealership. Audi Tacoma restored our faith and trust and we are thankful. Thanks Audi Tacoma.. a team of professionals! read more

Audi Tacoma - Our final ride! - Car Dealers Near Me - Fife, Washington

Had a wonderful, no pressure experience buying my new car. Eugene was patient and thorough helping to put me into the right car for my 3 hour a day commute. Rob wrapped up the details and put a final package together that did exactly what I asked for. These two gentlemen will be my source for all future car purchases! read more

Had an awful experience with the Service Department. Was told I could get a car wash and a gas fill up by the service manager. I received the car wash, but the two "service" guys accused me of lying about the gas fill up and the manager had left no note. My tank was 1/2 full and I bought an Audi with cash. Not sure why they felt it necessary to accuse me of lying. And, no gas, but a trail of laughter from the two service guys as I left with my 8 year old daughter. Not feeling a lot of love here, just ridicule - after spending $60K cash on a car. FFS. Going for a Land Rover or Jaguar next time around. read more

We bought a brand new Audi Q7 in 2019. Always had all maintenance done there at Tacoma Audi and always did everything they said to do. Took impeccable care of my car, not a door ding to be found and we thought it was solid as far as in working order however, it started needing more and more oil so we mentioned it to them and they at the service department told us that was very normal for this car not to worry. Fast forward to last week January 2026 and I had my first problem ever with this car , driving over the pass we burned a valve in the number one cylinder and had to have the car towed back to Audi. They took it into the service department the next day and told us that the engine was shot. We'd have to get a new engine which would cost $32,000. they kept saying over and over that they would take care of us, but the only thing they did was charges for the diagnostic test. Also said all they could give us for our car was $1500 and no more but boy, they were willing to try and sell us another car. They all acted very rude during the entire process as we were in shock and now unexpectedly in the position to purchase a new car the entire process was very shady and I will never do business with Audi of Tacoma again. read more

The salesman Sergio is Top tier! His patience and financial intelligence can help you feel more confident throughout your car buying process. Honorable mentions to his manager for having his employees back when faced with difficult and confusing car buyers. Audi Tacoma has a great selection of vehicles that they would love to send you home in! Unfortunately a deal could not be made due to unreliable information from my bank. Audi Tacoma 5/5 stars! read more

We bought a 2024 Audi Q5 on 7/11 2025 we were excited about getting a new car it only had 7 thousand miles on it AJ was our salesperson. He was very nice to work with we did not notice and he did not say anything about a small crack in the cluster panel and a small crack in the wind shield we let him know right away that we noticed it so he ordered the parts it took 2 months we brought the car back on October 31st to get it fixed and when we picked it up on Nov 1st we drove away like 5 miles and the car got very hot so we had to bring it right back to them . They put us in a loner car we live 4 hours away and a couple weeks later they said it was already to pick up and the problem of overheating was fixed will it wasn't my husband and AJ got in the car and it heated back up right away so we had to get a loner car again that was on November 26th and now it is December 18 and they still have not fixed our car they have an engineer looking at it . We tried to talk to the manager his name is Rob he was not helpful would not call us back even when he gave us a specific time we had to call him back we were trying to see if they would switch are car out with something else on the lot but he said he could not help us. He said he would keep letting us know personally how are car was coming along and yet he has never called he told my husband he was talking to the directors about are issue and then my husband talked with him and all he said is we can't do anything call Audi customer car so I have done that and they said someone would call us back on the 16th and they never did and then I called yesterday and they guy said for sure we would here from someone today and we did not. This has been the worst experience of customer service which I worked in for many years and my husband worked in the auto body business and had to give good customer service every day. I have never had to write a review like this before, and it is sad that we can't even enjoy having a new car who knows when we will get it back and if we will have more problems down the road. We volunteer at the food bank and we met a nice guy that is a sorority to one of the Larson brothers he said you should contact him will i wish I could I really hope someone will reach out to try to make this right but so far not a good experience! read more

Audi of Tacoma over the years has sold me 2 A8L. I really enjoy owning the A8L. When I'm ready to upgrade to a newer model this is where I plan to buy. I love their service department!! All because of Chip and Chris who are very very good at their job. Both gentlemen are very knowledgeable about services requirements. They explain exactly what has to be done and provide realistic repairs time. read more

worst service I've ever seen. literally everything I took my car in for and paid for I had to come back to have it corrected several times. not all major issues. it took them four attempts to reset the window pinch guard. the last time I took the car in they had it parked outside until the end of shift when I was told the mechanic took the car home without my consent. needless to say the car gained 115 miles and a lot of dirt just for them to say that they couldn't find anything near a month later when I inquired. I take my car to a high end dealership to be fixed not to go on joyrides. read more

I purchased a 2018 Acura NSX from Audi Tacoma and let me tell you this was by far the worst experience I've ever had in buying a vehicle from out of state. The only good thing that came out of this was working with the salesman, AJ Bajwa, who was professional and courteous throughout this transaction. Their Finance Manager, Devin Howell, will try to rip you off by charging you an incorrect sales tax instead of going by your state's auto sales tax. Devin tried to charge me 6% sales tax for the city I live in instead of using Virginia's auto sales tax which is 4.15%. This would of been an extra $3000 added to my loan. So instead of going by what the DMV says, which is 4%, he goes by what he read on Google. Now I have to handle the sales tax myself at the DMV and had to pay out of pocket instead of it being added to the loan. The DMV charged me 4.15%. Who knows how many people this guy has swindled money out of on charging them the incorrect sales tax. I purchased the vehicle 5/26/2022 and it took them 3 weeks to just book a shipping company. uShip quoted me 3-4 days for pick up. It took Audi 3 weeks to just set up retrieval, and then another week for delivery (which is reasonable coming from the West Coast). Don't ever let them talk you into shipping the vehicle for you, you'll be waiting over a month if not longer to get your vehicle! Another huge negative was it took them over a month to ship my paperwork to the DMV! I received the car and couldn't drive it for a week because they were too busy dragging their feet and not sending the title to the correct recipients. This makes me feel like they don't know how to do their jobs. I have no idea how Brian Reed is a Sales Manager. Brian is a liar and his incompetence at his job baffles me. He lied to me about the date my NSX was being shipped out. I had repeatedly asked him for the Bill of Lading once the vehicle was finally picked up and he still to this day has never given me the BOL, even after numerous emails have him saying he was going to send it to me. Not once was I rude or disrespectful to anyone that works at Audi Tacoma, but when they received my money for the vehicle they stopped responding to any of my emails and did not return any of my calls. I expect this at an auto broker type dealership but not a legit name brand dealership like Audi! I spent over $150k on this vehicle and I expected the equivalent level of service throughout this whole process from sales, financing and the shipping dept. I was treated like I was some kid buying a cheap Nissan Sentra! When I finally received my NSX, I was disappointed to find that the driver's seat had extreme wear, like an old caddy! If you spend this kind of money you expect great quality, or at least full disclosure of any imperfections. They failed to disclose this and hid it from potential buyers by taking certain angles in the pics. If they failed to state the seat is in poor condition who knows what else they failed to mention. read more

Audi Tacoma - Here's a pics they provided. - Car Dealers Near Me - Fife, Washington

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I was very pleased with my experience at this car dealer. Anmol (AJ) Bajwa was excellent in finding us the right car to lease at terms that were eminently reasonable. Highly recommend. read more

We had one of the best car shopping and buying experiences here. after looking for months for a car. Anmol (AJ) was patient, respectful, and knowledgeable about various cars. The actual purchase was as stress-free as it could get. The whole team made the buying and delivery experience pleasant. I highly recommend AJ! Many thanks, I love my new ride! read more

Amazing experience here! Staff is so friendly, informative, and thorough! They answered questions we didn't even ask. Very competitive and fair pricing. We worked mostly with Amanda, she was kind, friendly, and provided more information than the other Audi dealership we visited. Very upfront about pricing, stock, and difference in features of model type, year etc. When we walked in, we were greeted by Amir, the manager, who was very friendly and provided great service. They found us a great deal on a Q3. We finished up with Brad in finance who was helpful!! He broke down the different warranties and coverage. This Audi dealership provides a lifetime warranty on the power train and that's a service that other dealerships in the area don't offer. 5 star experience through and through! Thank you all again. read more

If I could give 0 stars I would. I had a horrible experience while purchasing a vehicle earlier this year. Not only were my husband and I lied to on a separate issue, they were to replace the vehicle windshield as it got a crack while it was in their possession. I later found out that they replaced the windshield with an aftermarket windshield not an OEM. So when I took my car in for a service at another location they were unable to complete a camera calibration. They inspected and found where the cameras attach there is excess glue from the installation affecting calibration. Incredibly disappointed, as I expected more from a luxury dealership/service department. read more

Had to rush home this weekend for my last Grandmother's funeral, and they sold a Maserati out from under me, even though I offered to sign the credit paperwork and put the full downpayment on the car as a deposit until early opening on Monday when I could get back. Test drove the car, had them appraise my car, reached a consensus on a deal. The least a place could do is hold a car for a weekend with full deposit and credit approval while I bury a loved one. Their pathetic "our condolences for your loss" right before they sold it rubbed salt into these wounds. Absolutely despicable place with zero ethics, I wouldn't give these aholes water if they were dying in the Gobi Desert of thirst. Do NOT shop at this place for any type of luxury car, the service just isn't there for that caliber of purchase. And if you do, I would steer wide and clear of Mike S. in sales, and his boss Joe S. in sales management, as these type of people are the dregs of society. read more

Audi Tacoma - Car Dealers Near Me - Fife, Washington

I wish that I would have read the Yelp and Better Business Bureau reviews prior to going to Larson Audi. After test-driving a few cars, Darryn O was very patient. Once, I decided on a car and a price, Darryn said he would email me an invoice. The initial proposal had a different price. He never sent the invoice and stopped responding. I spoke with Amir, he said that he pulled the deal from Darryn and could not honor the price because I didn't come back to the dealership. I did not buy the vehicle. It is common decency to be honest. This dealership must have a culture of deception and lacks professionalism. read more

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Shady sales tactics, insane mark ups disguised as "protection packages". I would not recommend this dealership. The positive is that they made me realize Audis are low-quality, fisher price toy plastic cars posing as luxury vehicles unworthy of 5-10k markups, and if you buy them at that price you're a sucker. read more

Audi Tacoma is the worst, I don't even know where to begin. They hounded me for weeks to bring in my 2018 S6 and swore they wanted to buy it, even gave me a price over the phone. I insisted I didn't want my time wasted and they insured me that was not the case. When I got there the manager was barking that they are not interested, even after they gave me their word, shady business to say the least, just like all Larson dealerships. read more

Audi Tacoma - Car Dealers Near Me - Fife, Washington

The Audi dealership in Tacoma was by far the best dealership my husband and I have ever been to. From the first time we entered the parking lot the professionalism was top tier there was no pressure to buy just information on the vehicle. Our sales representative Norman Craig was very knowledgeable and helpful and assisted us in getting the vehicle. The finance team made sure the numbers made sense to us and not just them which was very important for us overall we are very satisfied with Audi of Tacoma and we would recommend them to others who are looking for a new car. Stop by Audi of Tacoma you will not be disappointed. read more

I don't even know where to begin. My sales person Amanda was absolutely world class. I reached out to her nearly a year ago and told her I wanted a RS7-my dream car. Obviously there was none to offer me at the time but she regularly followed up with me until she finally got notice that some were available. I'll admit, I'm a difficult client- I am familiar with the car business and can be difficult to work with but through all that Amanda and her manager Darren did everything they could to roll out the red carpet for me. I honestly could not ask for more and so proud to say I am officially an owner of a 2022 Audi RS7- Amanda made my dreams come true! read more

Audi Tacoma - Me and my badass 2022 RS7 - Car Dealers Near Me - Fife, Washington

Horrible experience with Audi Tacoma and Leon the Sales Manager. Found a car I wanted to buy from them over the Holidays. Finally was able to get down there on 12/26 to purchase the vehicle. Coordinated via phone and text with my sales guy. I live an hour and half away and got a one way ride down to the dealership to do the car deal. Got there and the car isn't there. They allowed another sales guy to grab the car I wanted to buy to drive it 200 miles round trip to assist with the delivery of another vehicle. So, after all the planning and communicating, I get down there to buy it and it isn't there and won't be for hours. After wasting hours at the dealership, I finally asked Leon to pay for my uber home, his response, "you didn't buy a car, you're not my customer" figure out your own ride. The uber cost $200. If Leon is representative of the Larson Auto Group management team, I would run away. Any company that would put a person like that in charge of a dealership has questionable business practices. read more

I would give Audi Tacoma zero stars if I could with the charging package issue that remains unresolved with my Q4 e-tron that I drove off the lot with Memorial Day Weekend 2023. Both the sales associate and sales manager communicated to me that my e-tron was receiving 3yrs complimentary fast charging through Electrify America, they helped me upload the app and showed me how to use it. I was shocked to discover just over a month later that the app seemed to have exhausted its available complimentary charging. After reaching out to the dealership, I discovered they had misrepresented the charging package with my EV. I have in writing from the sales associate, sales manager, and general manager, acknowledging the misrepresentation that led to me signing a contract. There is no question about what was communicated to me, yet they have not agreed to a solution that resolves both the lost value and convenience of the 3yr charging package. The sales manager communicated to me that the charging package was worth about $4000 yet after affirming the misrepresentation and stating they would not honor it, they offered for me to charge on the dealership lot. This is not convenient from where my house is for my commute to work and does not afford the ability to fast charge at Electrify America stations across the country and not what was agreed upon. They also offered my $750 in compensation, which pales in comparison to the $4000 value. I'm disappointed and appalled by Larson's Audi Tacoma unethical behavior and lack of customer service. I even reached directly out to Larson Automotive Group with no response. The uncooperative and insulting communication from the dealership in addition to Laron Automotive Group not responding demonstrates that they do not take customer complaints seriously or respectfully. I would highly recommend not purchasing or leasing vehicles from Audi Tacoma or any other Larson dealership as there is zero accountability for misleading customers into signing contracts. read more

I rarely post any reviews but I had to do this for Audi Tacoma. It was truly the worst shopping experience of my entire life. Before I get to the review, I want to point out that BBB rating of Audi Tacoma is D+ (see the attached photo). There were 11 complaints filed against them in the last 3 years where 5 of them was in the last year alone!! Compare these numbers with other Audi dealers in Seattle area on BBB website. My experience which was in at the end of 2017: I signed a bill of sale with them for a car that was in Oregon because they didn't have the model I wanted and they had to transfer that one. I paid $30,000 down payment for the car and they pulled my credit to apply for a loan for the rest of it. Despite many lies they told me, I was still happy. Then the next day they called me and they said, THE CAR WAS SOLD TO SOMEONE ELSE. I cannot express how crazy this is. I had a bill of sale with VIN numbers and everything on it. I paid the money for it. But yet this was not the most frustrating part of it. I asked them to pay me back my down payment and cancel my order. Oh man, this was the most painful part of it. After many phone calls with them, I thought of calling the police and go in there with an officer to get my money back. Eventually, I decided to email the general manager and after more than a month, they returned my money. What a bunch of ... Run people, run away! read more

Audi Tacoma - Car Dealers Near Me - Fife, Washington

When I'm buying a car, I value a salesperson who can answer my questions honestly, is knowledgeable about the features and option packages, and respects that for many people, purchasing a car is a pretty large financial decision. Shawn Osborne is the PERFECT salesperson at Larson Audi. He is friendly, listened to my needs in a vehicle, patient, and helped me make the decision that is right for me, not for himself. I would highly recommend working with Shawn! read more

Can't do a 2.5 so I'll give a 3. Great experience when you're looking for a car and when you're in the dealership to purchase. After purchase, had enthusiastic follow ups and help for the first week regarding any questions and concerns about the new vehicle. After that? Complete silence even with trying to get in touch with dealership regarding paint issues on a brand new vehicle that clearly was scratched by the dealership during prep. Alas, upholding the stereotype that car dealerships just want your money and will move on. Big disappointment for me to be honest but guess business is business. Professional advice. Maybe focus on customers like you claim instead of the monthly quota. read more

Alex in sales was very communicative, very reliable, very friendly, and very easy to work with. Devin in finance was also amazing as well, very well spoken, informative, and easy to work with. I will definitely be coming here for all of my vehicle needs and will be referring business to them. I did not feel under pressure at any time or even felt that I was being sold on anything. Very valuable car dealer. read more

Audi Tacoma - Car Dealers Near Me - Fife, Washington

I've been working with Brendan for almost a year now and just bought my Q5 plug in hybrid. If you're aware of the car market right now, it is extremely difficult to get a car. Brendan offered me multiple options throughout this process but I was too picky/indecisive. I was surprised he didn't quit on me. He was very patient with me and truly went above and beyond. I never felt pressured/intimidated by him, and it felt like buying a car from a friend. I was also a first time buyer and Brendan was very honest about everything. He's also very funny, which helped alleviate my nerves and made the process somewhat enjoyable. Even after my purchase, Brendan checks up on me and makes sure I have everything I need. Highly recommend asking for Brendan. He's the best!!! read more

Audi Tacoma - Car Dealers Near Me - Fife, Washington

As a person who has worked in sales, I still don't like "sales people". I like straight shooters, no BS and Brian Reed was just that. When I walked into Audi Tacoma two Friday mornings ago, he was the first person I spoke with. I told him what my goals were and he made it happen. I won't lie, it wasn't quick, he spent a good 4+ hours with me. But that's how it should be when you buy a new Audi (and trade your older Audi in), you should feel cared about! My experience was fun. Yes I said it, fun! We walked the lot, talked options, made a top three and definitely had a favorite. I ended up driving away in my favorite, a brand new SQ5. I didn't feel pushed, mistreated or like I got screwed. The polar opposite, I am SO happy & grateful about how it all went! When I walked in I didn't know the first person I spoke to would be as great as he is. Brian is wonderful & I'm so thankful he helped me get my dream car. I have got my Audis serviced / bought from 3 other locations. Tacoma, is my favorite. Shout outs to other good people there: Darren Gertz is the general sales manager, he is fantastic! I spoke with him before I ever visited and I could tell he genuinely cared, even over the phone. Lastly, Dan Zickler in the service department has always been great to me, I appreciate him as well! Additional Note - I didn't experience anything a lot of these new reviews have mentioned. They were quite surprising to read, but regardless, my experience was 5 stars. read more

I had the worst experience buying an Audi Q5. This dealership has racist and super greedy. I am a person of color and I was told by a while man (Michael Moyer) that we would have me physically thrown out of the dealership because I was asking question about the price of the car which I was buying. Again michael Moyer called me the next day and said the same thing. I plan to get legal help to report this type of racist behavior. This dealership is the worst - please stay away from it. We were told that the entire process would take 1 hour but it took 3 hours plus and for not known issue on our part. Then we were given false information and 3 times in the process and we were humiliated as well. Michael Moyer told us that he does not think an Amazon employee would be as foolish to not be able to do basic math. This is a very disparaging comment and I felt demeaned by it. Finally we were not even given copies of our paperwork and not even given the temporary title to the car. I am thoroughly disappointed with what happened yesterday and I would like to report it to Audi so that they can take ensure that customers are not treated so poorly at your dealership. Please look at the response from this dealership below. They are unwilling to accept any fault and also unable to apologize for the racist and demeaning behavior of their staff. They just want to somehow blame the customer. They are legally bound to provide temporary title to the car before the customer leaves the dealership. I had asked multiple times for the temporary title and they still cannot provide me that document. I cannot legally drive this car without a title. All in all a bad experience. I will urge other customers to please read the negative reviews on Yelp before going to this dealership. I do not want you to have the experience that we faced. Stay away from this dealership. They are racist. read more

Went in to get our Audi Q7 appraised and they offered us $15,000. A low number but we decided to accept the offer. Texted the salesman, Chase, to schedule a time to come in for a "quick transaction". Left work early to get there before he left for vacation, waited an hour and was told they couldn't move forward with the offer previously given but could do a lower offer. Pretty disgusting. read more

Audi Tacoma - Offer that Audi would not fulfill. - Car Dealers Near Me - Fife, Washington

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I did receive a direct callback from the GM regarding my purchases. He understood how I felt regarding the sale add ons and explained the situation. He was also willing to stand behind a battery swap that my 2019 Mazda needed a few days after I purchased when I was on a road trip. The dealership offered me a credit to cover any future service needed in the amount of what I spent for the new battery. I felt that was a solid gesture that they did not have to do and it was appreciated. Thank you Darren G. For your follow up. Greatly appreciated. read more

Audi Tacoma - 2015 Audi - Car Dealers Near Me - Fife, Washington

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I special ordered an SUV from them back in December of 2021. At the time, they agreed to special order the car for me and agreed that they would charge me MSRP for the car, which was reasonable given the shortages due to COVID. I paid a $1,000 deposit on my credit card. It's now March of 2022, and the car will be arriving shortly. When I called the dealer today, they told me that they had changed their mind about the price, and decided to charge me $5,000 above the agreed upon price, and that if I didn't like it, they would refund my deposit. I asked to speak to the general manager, and during a lengthy phone call, he claimed that it was "unfortunate" that he had to renege on our agreement, but that he had no choice given the COVID shortages (which were present when I placed the order) and the war in Ukraine. I'm not sure how or why the fact that there is a war in Ukraine justifies the dealership increasing the price (and their profit) by $5,000, but that was the justification that he offered. Honestly, I find it dishonest that a dealer would agree to sell a car for a price and then renege, and a bit sickening that the dealership would use a war to justify its conduct. I certainly understand that a car dealer can set its pricing based upon supply and demand. And it did that when we agreed upon a price, I asked them to order the car to my specifications, and I gave them a $1,000 deposit. If Audi Tacoma wants to charge someone who tries to order a car today $5,000 over sticker, it's free to do that. But, changing my deal months after we reached it, and after I've been waiting for several months, is not appropriate. read more

I need to be honest. I didn't come here to buy an Audi and I'm not in the market for a car. I was in the gas station a block away with my five year old who was seconds away from peeing her pants. I'm talking legs crossed, hands in crotch, about to cry. The clerk looked up, scowled, and said "no bathrooms". I said "but there's a bathroom right there and she's about to pee her pants." She just shook her head and ignored us. At that point an Audi salesperson/angel from heaven tapped me and told me that we were welcome to use the bathroom at the dealership across the way. Showed me how to get there and was sweet to my girl. The bathrooms were clean as could be. Five star, beautiful, sparkling, hotel bathrooms. If I needed a car, I might choose an Audi just because of this experience. And I would no doubt buy that Audi that I don't even need from this place. Thank you! read more

Best car buying experience I've ever had! I'm not one to purchase a vehicle spontaneously. I do months, if not a year or more of research before deciding on a car I want. I had been looking on and off for the last 8 months debating on trading my GMC Acadia in. I had went to another dealer but didn't feel right about them so I went here, to Larson Audi. I couldn't decide if I wanted a fun sports car, or an SUV. I needed an SUV or crossover for practicality for my family, but also wanted something fun to keep up with my husbands Audi S5. That's when the sales rep Husmig greeted us on the lot. She was very detailed about the process and what to expect buying during this time of events, and showed me the wide range of variety that I had been contemplating on. She was extremely patient with me! She had no problem letting me test drive as many cars as a needed to, to be able to decide on what would be best for me. In all honesty, she I feel like she listened to me so much and understood me so well, I decided on the first car I test drove! It was a perfect fit! It had the space I needed, but also sporty with an interior that met my expectations in which Husmig listened to me on! When it came down to the decision, I met with the manager Amir, who was extremely helpful on also listening to my concerns, directing and answering all my questions without hesitation. When it came down to the financing portion with Roger, I was hesitant because I had recently purchased a home and was afraid of my credit taking a decline. They assured me they would check into everything and have a solution. Given this wasn't my first experience at a deal ship, I had some doubts, but they were right! They were able to give me the loan length I wanted, with a lower interest rate than I expected, AND, bring my monthly payments down less than I requested! They also talked to me and added the extended warranty before I could even have the chance to ask them about it! I'm highly impressed with every solution they had for me, and the professionalism throughout the entire process with Husmig, Amit and Roger. What an outstanding team and amazing customer service! I love that this place is family owned. It definitely shows. Best car buying experience I've ever experienced for myself, and the many times I've experienced with family members as well. I absolutely love the car Husmig helped pick out for me! Thank you Husmig, Amir and Roger! read more

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They never pick up answer or return calls. Tried multiple time with voice mail. Not sure why

READ THIS BEFORE VISITING THIS DEALERSHIP. I am writing this review to help other consumers avoid a TERRIBLE experience. You'd be wise to see my experience below before jumping into business with these guys. In short, they made promises SEVERAL times and did not keep them. They only respond to correspondence sometimes, and there is usually a delay. They seem to be collectively confused that things don't get done, and there seems to be a severe lack of accountability. Here's my experience: Audi Tacoma made a deal with me to buy a 20th Anniversary Edition TT. I flew from Salt Lake City to Tacoma (that's where the nearest one was available) on 4/26/2019. When I got to the dealership, they had filled out the sales paperwork wrong. We had set it up as a lease through my business over the phone, but the finance guy wrote it up as a personal lease. He asked me if I would be OK with keeping it as a personal lease because it would take him a while to re-write the paperwork correctly. I thought that was tacky and unprofessional. Don't ask customers to settle for something because you don't want to do your job right. Part of the deal Audi Tacoma made with me was to pay for my flight from Salt Lake City. And of course the dealership is supposed to take care of registering the car. Here is my exact experience from the time I left the dealership on 4/26: 4/27 Lan, my salesperson, told me that they had selected the Ski Utah plates on my registration paperwork. 5/7 I haven't received the reimbursement check, so I ask Lan for help. She promises to get back to me. It takes her a couple days. 5/9 Lan tells me they had to resubmit the reimbursement because it wasn't done before. She promises she'll make sure it gets done. 5/17 Still no license plates. I ask Lan, and she tells me that they're on the way to Audi Tacoma, and that the dealership will forward them to me. She also says she will personally follow up with me. June... Still no registration/plates or reimbursement check. 5/30 I receive a random check for $412.00 in the mail. It was written out to my business and sent to a business address in Wyoming (not the mailing address the dealership has on file for me where I live in Utah). Luckily, someone in WY was thoughtful and forwarded it to me. 5/30 I call the dealership to ask what the random check is for. Mark, the sales manager, let me know that they refunded my registration fees because they mistakenly filed my registration with Wyoming, not in Utah where I live. Thus, they reimbursed the registration fees so that could go into the DMV and register it myself. The check had been cut 5/19, and nobody bothered to tell me that this was happening. I suppose they thought I would GUESS that they weren't registering my car properly. Mark told me he had seen my reimbursement check on the desk a week or so earlier, and that he would call back within 2 days with more info on both the registration and the missing reimbursement check for my flight. (NOTE: It's odd that the registration was filed with the wrong state when my sales person told me that she personally talked to the finance manager, and that they had checked the Ski Utah plates for a Utah license plate.) 6/1 Mark doesn't call back as promised. 6/6 Mark messages me to say he forgot to message, and that he'll get this sorted out. 6/8 Mark emails the licensing and title department to ask them what's going on with my registration. 6/20 No response from anybody for 12 days. I finally email them again, and got a response from Kara saying that they had sent my licensing paperwork to the Utah DMV back on 5/28, and that I needed to go there in person to register the car myself. Again, how was I supposed to have guessed that?! Nearly a month went by without them bothering to tell me this! 6/27 Still no reimbursement check. I message Mark my frustrations. No response from Mark. 7/1 I leave voice messages at Mark's desk and sent him texts asking for a return call. Mark finally calls back to tell me that he "assumed it had been taken care of." Guess what, Mark - - it wasn't. Wrong assumption. 7/2 I wait in line at the DMV (everybody's favorite activity), only to discover that the dealership filed the licensing paperwork wrong again. They marked it as a purchase, not as a lease. So I leave with nothing accomplished. I call Mark, and he tells me the "title gal" at the dealership overnighted corrected paperwork to the DMV, and that I could go back in a couple days. 7/5 I wait in line AGAIN at the DMV, and discover that the dealership did not actually overnight the corrected paperwork. The DMV still had the misfiled paperwork. I message Mark to let him know it still has been fixed. No response. 7/23 Still no registration or reimbursement check. At this point I am livid. And I'm out of characters in this review. Don't go here. read more

I had heard good things about the Larson group but guess they were wrong. the salesman Alex was great but from there it goes down hill. I recently bought a used Toyota from them with the understanding it had passed all its checks and everything worked. well after just two days I noticed the park brake did not function and the back up camera would go in and out after closing the hatch. I immediately went in and was told by a senior sales manager it would be fixed but needed to make an appointment at Larson Toyota and they would cover it because "they did not work on Toyotas" I did make that appointment that day for the following Monday. I showed up at Toyota and they asked where my paper work was???I explained I was told by Audi to make an appointment and they could bill them. well after a nice young ladies help and multiple calls I was directed back to Audi and their GM where they took a look and fixed the brake but stated could not get the back up camera to fail. told to video it and send to them. so I did. but got word from my sales man that now they would not fix it. hummmm. told everything worked and passed a stringent mechanical and safety inspection. guess not so stringent. plus told by one manager it would be fix but by another now it won't. so I guess be careful with Audi. guess my fault for not getting it in writing. read more