We used to love this Mayo before the original owners retired a few years back. It went downhill pretty quick, especially in the cleanliness department, so I just quit going for a few years. It's been a couple rounds of new management so I have tried it again. The food's still not *as good* and it's still not *as clean,* but it is much improved.
Unfortunately however, I've been back three times now and they've gotten something wrong on my order each time. The staff seem nice enough, always pleasant, but they just can't seem to get orders right.
Tonight they not only messed up an item on the order, they repeated the same mistake they were "fixing" to start with.
They'd left out the locos last time which I'd discovered when I got home, so I just called and they said they'd add them next time which worked great for me. Only this next time they left out TWO orders of locos. We caught it as we were pulling away from the window this time, but in order to get them we had to get back in line behind six other cars meaning another 20-25 minute wait as the doors had locked ten minutes earlier. They were apologetic, but their solution was for us to wait in line for the food or wait in line for a refund. The best customer service response would have been to just run them out to us real quick. Instead, we left annoyed and without food for which we had paid for a second time in a row. It was just too much. Hence, the negative review.
In a small town, we don't have a lot of options, but it's not worth the frustration of paying for items you don't receive. read more