Ordered the two-hard-shell beef taco meal that came with the Potato Oles and a small drink. After paying for my order, the very nice kid waiting on me at the drive-up handed me back my card and food. I pulled forward to put my card back into my purse and that's when I noticed how incredibly cold the contents of the bag were which made me take a peek to see what they had given me that was so icy cold I could feel it through the bag. The wrapped tacos were ice cold. When I unwrapped one, I could see the ice crystals on the outside of the shell. Assumed they had just taken those out of the freezer, but upon further inspection noticed the meat inside was also ice cold. Not just 'too cold for my taste', not even 'lukewarm'! It was like sticking-your-finger-in-a-bucket-of-ice-cream cold! I backed up, went inside, and asked for a refund. (Because I've read so many horror stories about workers spitting in the food of anyone who complained, I did not want it back.) I had left my receipt in the car, so went back to get it. By the time I returned, there was a receipt sitting on the counter and my bag of cold food was gone. Since I wasn't wearing my reading glasses, I asked them to show me where it had been refunded. The lady who had originally taken my order came over to point it out. As I was leaving, I asked her...since there was no one else in the restaurant and they clearly weren't busy at 3 p.m....how could they possibly send out a cold order like that? She said, "I made that order, and I just took it off the steam tray." I said, "I don't care if you did or not, you clearly didn't check. It's ice cold." She replied, "Well, no one else has complained." (Likely because they drove away before checking their food.) I said, "Did you even check the food I just brought back in, or did you toss the bag in the garbage? Because if you would have checked it out, you would know you're sending out ice cold food." I then asked, "What's the managers name?" And she said, "I'm the manager!" WHAT?!! This is the MANAGER and instead of opening the bag and verifying for herself whether or not the food was cold, she threw it away without thinking about it twice. If she had looked in the bag at those two frozen tacos, she wouldn't be arguing with me, she'd be apologizing. No, 'Sorry for your trouble' or 'I apologize that happened.' Instead, she's standing there and trying to tell me the ICE-COLD TACOS ARE JUST FINE! Maybe she thought I ordered Choco-Tacos, I don't know. But honestly, if this is how the manager of Taco John's in Hutchinson, Minnesota handles a complaint from a customer, I can see why they have so many negative reviews. I will never set foot in this place, again. If she doesn't care that her equipment is failing, can you imagine the health codes they are probably violating?! YUCK! STAY AWAY! IMHO - This woman has no business running a restaurant. I'm not sure I would even hire her to clean the toilets. read more