Lets start this story with the understanding that while I have dined at 5 Guys restaurants across…read morethe nation, this is the first time I used the Five Guys app. I was using it because we were having a busy day and I didn't want to have to go into a diner, wait in line, hob knob around with a bunch of people. We had been moving stuff around in a storage unit and we were tired, dirty and hungry and we had our dogs in our vehicle. Ok now that you know the setting lets get to it. I downloaded the app and navigated through the usual annoying app set up and got to the menu without any issue. My wife and I made our selections. Two burgers and one regular fry, no drinks. Navigate through the tip section. I am picking up, no drive through. No tip. Hate me if you want. $28.53 or 14.26/per person and we are sharing an order of fries. As I said before I have dined at Five Guys all over so it was no shock what the bill was, but we wanted a decent fast food burger and no hassle, so I was happy to pay it. They app said it would tell me when my food was ready. I headed to the restaraunt and jockyed for a parking spot for a few minutes and went in the diner. It was packed. I Looked around for the little shelp most places put up for door dashers and pick up orders. Nada. I opened up the app and it said it would be 8/10 min. So I went back to my truck to keep my dogs company while my order was cooking. After 10 min the App said my order was complete. Awesome. I walked up to the counter where the servers were handing out orders and after a few orders were called out for pick up, I asked the server if this is where the PU was for App orders. The server asked my name and then disappeared back into the fray. A few more orders came and went, and I began to think that my order had been picked up by some other guest. I waited for the incoming line to die down and then asked the cashier if my order was available. He took my name and asked the line cooks to find my order. Which they did, and he told me that I was in the queue and would be notified when it was ready. At this point it was already 15 minutes since the app said my order was complete. So I milled around as another batch of orders were called out. I waited until I started noticing a people who had arrived after me began to get their orders. Mind you I didn't order anything crazy, 2 hamburgers one fry. I had now been in the restaurant for 38 minutes after the App told me my order had been complete and considering my order was 84 and the orders that were leaving the window were 94, 96 I was beginning to get irritated. While I was standing waiting order at least three orders came back missing food or mis prepared, but as this is not their review, I won't elaborate. My wife was texting me asking if I had left for milk never to return. The only reason I had ordered by the App ahead of time was to not be hanging out in a diner while stinking and sweaty, but there I was, 45 minutes standing around waiting for two burgers. When the server called out my order (the same one I had asked to check on my order 30 minutes before and never returned) another diner stepped up and put hands on the bag of burgers. I had to interject and ask if that was for me and swooped in to rescue my lunch from another hungry guest. No thank you, no sorry for the wait. No regrets about no tip. Now for the rest of the story, for those whose life is sooo boring that they are still reading this tome, the burgers were good. As good as any I had ever had from a Five Guys, the fries were ok, just like they are from any Five Guys. That is why I left a two star review, because at lest the food was what I expected. But here is a pro tip, if you are going to use an App or Call ahead number, or a order by web, live up to your end of the deal. If the App says your order is ready, your order better darn well be ready. If you can't live up to that, take down the App, and set fire to your online web business. Then people can make a better decision about where they want to pay exorbitant amount for their pre ordered food. Because your food may not leave a bad aftertaste in your guests mouth but your customer service definitely will. Furthermore, put up a shelf, or a sign to let your dashers and your pre orders know where to pick up. That way they are not hanging out wondering WTH is going on, along with all your other guests. It will also keep your other guests from picking up someone else's food. And if you are the manager at Five Guys in Casper WY and you are reading this. I told you to expect a blistering review, at least I deliver on time.

Found the tip of a rubber glove in my hamburger. They remade the burger but I had trouble eating it…read moreafter that. Will I go back? Absolutely not. The fries used to be good but are now slimy brown things.

Let's start with the main draw... open 24 hours, in a place where us 8pm dinner hour people find it…read morehard difficult to locate dining without eating far too early for our usual schedule. It came up FAST and HOT. it must have weighed 5lbs. I can express how happy I am that we opted to split a meal, as we still had leftovers. The shredded beef burritos were tender & juicy, in need of some hot sauce but that's personal preference. The tortilla was good - the beans, meh - but a bite with the burrito paired well enough. I didn't eat the rice so I can't say there. It looked like an acceptable version. Given the price, it was far better than I expected. Skip the guac, seriously, skip it.

I was craving Mexican food and I used the drive-through service..so many options but my go-to is…read morecarnitas. I ordered the plate. It came loaded with crispy shredded pork, lettuce, Pico, beans and rice. Four containers, 2 each of sauce salsas Roja and Verde. There was so much food it made 2 whole meals. The tortillas were probably 12" wide. I spend a lot of time down south in Arizona and I am used to seeing Carnitas being prepared in a cubed state, so the pulled pork was a surprise. I would go again. It didn't blow my socks off, but service was fast and friendly and the food was pretty good.

Still great, new improvements to the seating, food is tasty but service is not always there.read more

Just door dashed a chimichanga which looked good but the taco plate was definitely not. I got corn…read moretacos with steak, carnitas and ground beef. The ground beef had no seasoning but was the only edible one. Steak was so chewy and the carnitas was 100% inedible!! It was hard, crusty and so chewy like it had been out for days, literally just threw the whole taco away. Beans and rice were okay.

Ordered via Uber Eats…read more Had two tacos, Cabo shrimp taco was delicious but small. Baja fish tacos were delicious and large larger. The supposed hot sauce is not really hot at all, but does provide nice flavour

Fuzzy's Taco Shop is a family favorite in our house! Whether we're craving tacos, queso, or just a…read morefun meal together, it never disappoints. Everything is fresh, flavorful, and always hits the spot. And a special shoutout to Billie--she is absolutely the best! She's friendly, welcoming, and makes every visit even better with her great attitude and customer service. I love the decor and how clean it is! Great food, great people, and really...who can go wrong with tacos? We'll definitely keep coming back!

first ever visit hit the spot ! FOOD SLAPS ! , good flavor, not overbearing with seasonings, and…read morethe front counter girls are cute! :P

I pick up a double cheeseburger and an order of fries at the Hamburger Stand on a regular basis. I…read morelove their hamburgers. They never disappoint Their fries are always hot. The service is always good and friendly also. And you can't beat their prices!

The food is amazing, the service is amazing and there isn't a long wait for your food depending if…read moreyou order something specific and big, including meat. The noise isn't loud, and it's peaceful, I recommend going before 5, everyone gets there 5 and after

This is the worst Mexican food I have ever had ! Rice was crunchy , enchilada sauce had a Burnt…read moretaste , the service was worse I watched 3 seperate tables walk out because they were sat and and no one came to the tables . We were charged $14.58 for 2 ala cart cheese enchilada and a pop . We had them take the burrito off the bill because it was not edible .

The food was awesome, the service attentive and the ambiance is understated and clean. Enjoy…read moreeverything, we did!

Food was awesome; the service was fast and friendly. The birria tacos were delicious! Highly…read morerecommend!

Oder a toasted sandwich and not one part of the sandwich was toasted would of asked again for it…read moreto be toasted but I had the feeling that would of not went over well for my sandwich.

Awful customer service. Left before we even ordered because the woman behind the counter was rude.read more