Every time I go to the Wentzville location I say it's my last time. Terribly slow, I get stuck waiting once the order is in; I haven't gone into the drive through in a year since getting stuck in it for an hour. If you go to the counter to find out why it's been 30 minutes the staff is rude. Constantly missing items. Yesterday the screens and app were showing the location closed so nothing worked. Luckily a customer let me know they were down since nobody from the staff said anything. I was informed at the counter that I was unable to use the app/link account to claim my rewards unless I went through the drive through so I just left. Too many obstacles, wasted time dealing with "fast food". This location just has terrible service, inaccurate order fulfillment, and puts up roadblocks to ordering because the staff doesn't want your business. Management is disengaged and doesn't care. I highly recommend avoiding the Wentzville Taco Bell. read more

Waiting in the drive through still... been 20 minutes and we aren't even to the speaker. come on now Taco Bell

The food was all extremely cold and they forgot part of our order, we called them more than once and they genuinely hung up in our faces. we called again and it rang out so we know they just hung up. terrible service read more

We had an experience in the drive thru. We ordered through the app, and the long line was fast but it's clear that the quality was sacrificed. The quesadilla was not cut or melted and the nachos barely had ingredients on it. The tacos were full and tasted good though. We usually have these problems here but not always. I recommend double checking your bag! read more

Taco Bell - Chicken Quesadilla - Fast Food Near Me - Wentzville, Missouri

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What a piece of shit this place is! You walk into hear employees cussing and calling people names and when you say something then you have the attitude? Then they cancelled my order after my wife asked them not too, she was running to the car. The manager told my wife and daughter to get out of her store cause she had an attitude! How professional is it that a restaurant doesn't have someone answer the phone. Why because they have no customer service skills!! read more

I give a less than zero in customer service. Rude staff in the drive thru. Waited 20+min in the drive thru, never got my foid & cancelled my order. read more

I used to love TB, but wow, it has taken a nosedive. This location in particular is awful. The chips are always just tiny crumbs, never entire chips. Food is consistently cold. Items are routinely missing despite order size. The service is generally not great, though this is hit or miss. This time around the kids working in the back were too busy being handsy with each other to get much done. Also, it looks like a bite was taken out of our quesarito?? There's unpleasant food and then there's THAT. (Photo is immediately after unwrapping it.) I'll try again every now and then hoping things have changed, but they never do. That's on me. Time to stop trying! I would avoid this location if possible. read more

Taco Bell - a hand holding a burrito - Fast Food Near Me - Wentzville, Missouri

I believe it was one of the managers. It was a girl. She was super rude. Every time I do come to this Taco Bell there's always kids yelling and cussing like no problem. read more

I was very excited to get Taco Bell from the Wentzville location. Although, I waited 15 minutes for my food, and it somehow got made before a man's order - hence he walked in 20 minutes prior to us. The workers were nothing but inconsistent and goofing off. In addition, they also forgot our drinks and I was appalled by this foolishness behavior showcased by these older teenagers. As we ate the cold, stale, almost un-edible food, I began to puke consistently. I am 110% sure that they do not check the expiration dates and do not clean their equipment after use. I began throwing up so much burrito and stale tacos that I fainted in the parking lot. DO NOT GET YOUR DESIRED TACO BELL FROM THIS LOCATION!!! read more

Taco Bell - As of now, the food had also erupted my stomach - leading to this catastrophic moment. - Fast Food Near Me - Wentzville, Missouri

Went thru the drive thru ,and ordered a simple order ,2 bean and rice burritos ,got to the window and confirmed the order ,the girl said I put cheese and beans ,I corrected it again. Drove off and opened the bag ,again wrong added japoleno sauce to the Bean and rice burrito .went back and asked for the manager.She told me with a attitude that she made them personally. I asked her what does bean and rice mean .She then has the nerve to tell me she can refuse to take my order .After they screwed up twice .I will never eat st Taco bell again ,especially the Wentzville ,MO location on West Pierce Blvd .Beware the customer service is below sub par .Only added one star because it wouldn't let me do NO stars . read more

I thought I would give Wentzville taco bell a go again because the last food times I got food poisoning, this will be my last time getting taco bell from the Wentzville location as it was yet again given me food poisoning for the 3rd time in a row... half of my tacos turned out to be undercooked once I felt the urge to rush to the bathroom, I would not recommend this place. The food and customer service are really shitty and I'm surprised Wentzville Taco Bell is still up and running... read more

The food was not made according to our online order from the app. They put the guacamole at the end of my chicken & cheese wrap instead of spreading it, they put tomatoes on our soft taco supreme that was ordered no tomatoes, one of the cheese roll ups had a sprinkle of cheese on it and the other roll up had a ton of cheese on it, and on top of that, they didn't give us our cinnamon twists. I drive back to the store and waited in line with 12 cars in front of me and the restaurant closed to inside dining at 6pm. When I finally got to the pick up window and told them of my issues, they did offer to remake the food they screwed up. Why would I want them to make it again and probably screw it up again? They then offered to add cinnamon twists to the three I paid for but didn't get. I received a bag that we assumed had the 3 missing twists plus bonus twists; but looking in the bag as we drove away, there were only the three missing twists. Needless to say, we will not be going back; that brings the total of restaurants in Wentzville to ; McDonalds, Lions Choice, & Taco Bell, and not optimistic about that number decreasing. read more

When I want something fast I go to Taco Bell in Wentzville. They are usually quick. Drive through is the way to go. Inside is slow, confusing and frustrating. I never go inside. The food is okay, nothing great, but about what one would expect. read more

The food was what I expected. But it was after I waited 20 minutes in the drive through. When I got to the window the cashier just put his hand out waiting for payment. I created him and gave him my card for payment. I'm met with silence. After a couple of more minutes a bag is pushed through the window hanging open. No napkins no hot sauce and no courtesy. I felt like I was an inconvenience and not a customer. Are we still in the pandemic with a napkin shortage? I'm just going to pass by that place from now on. Nothing about the experience is worth repeating. read more

As I was waking in a guy was walking out and back to his truck empty handed and said, "I hope your picking up and not ordering." When I asked why he said, "they won't help you". No line inside. A guy making food says "it'll be twenty minutes before I can take your order" before I said anything. So, the guy was right. read more

After 2 years of living in Wentzville and going to this Taco Bell they have only gotten my orders right 3 times. I never make substitutions or order anything complicated. it's always wrong and almost always cold or room temperature. I hope the chipotle opening in wentzville puts this Taco Bell out of business. read more

i can't even rate this taco bell it's soo bad we've given them so many chances one too many and every time it's been wrong the service is awful. They lock the doors whenever they feel like it make you go through the drive through read more

Drive thru line took forever. I can't imagine what was going on but I waited for a ridiculous amount of time.

This tacobell was one of my favorites and I always got good food from here. But it's been going downhill for awhile now. Me & my dad went by there today to have lunch. When we got our food they completely forgot our cinnamon twists. The quesadilla my dad got barely had any meat in it. It's gotten to the point we have to ask for extra meat for the quesadillas everytime because they never put enough meat in them. They didn't even cut his quesadilla how it was supposed to be cut. It was a complete mess. My dorito taco shells were stale as well. The inside of the place is nasty. The kiosks that they expect you to touch are absolutely disgusting. Smeared and sticky. It's just disappointing to see how this place has gotten so bad. read more

Wow!! That little girl's mouth is AWFUL! Sitting in the dining room- still waiting on food- line in the drive thru- could not figure out who the manager is read more

I can't give 4 stars because an item was missing from my order. That said, manager JB was empathetic and politely listened to my concerns. I believe that it says a lot about a team how they handle a customers issue. This team was polite friendly as they expeditious handled my missing item. Keep working on bouncing back! Your efforts are appreciated! read more

I went to Taco Bell and ordered a 3 taco meal. I used the kiosk and said I was going to be paying cash. The bill was $10.25. When I went to pay I gave the lady $21.00. She said I was paying too much. It took her at least 5 minutes to figure out my change was $10.75! She needed help from a supervisor. I was dumbfounded! The tacos were good. read more

almost no Taco Bell gets my order right, but the one here in Wentzville consistently gets it correct and somehow manages to find workers who don't look like they hate their jobs. very pleased for when I decide I hate myself and need Taco Bell! would recommend! read more

The service was great. Went through the drive thru. It was fast and perfect. May 5th at about 2 pm. Great job guys!

Taco bell decided to be out of nacho cheese, meaning i can't have chips and cheese which is one of the only things i like on the menu, i think we need more options out of tacos and burritos, like chicken nuggets. read more

What the heck Taco Bell. Your hours at this store show that the dining room is open until 10pm today. My receipt says "Just head to the pickup counter and we'll call your name." The sign out front says park here and come in for your mobile order. Then you lock your doors and purposely ignore the person knocking on it. I guess hoping they will go away. Maybe it's time to just close up and let someone else in that spot that knows how to run a restaurant. Because this is definitely not the first time that you've done this. What is the point of ordering online if you have to go through the drive thru anyway??? So it can be made ahead of time and sit there while I drive to and then wait in the line? Really? Stop offering online ordering if it's not going to be able to be used. Maybe put a sign on your door that says "Hey! We're too lazy to clean tables and don't feel like mopping the floors either so just use the drive through!" Maybe management needs to pay better to attract workers. I don't know what the problem is but COVID is a long tired excuse. And I don't see the likes of Chic-Fil-A having any trouble hiring workers. At any given time they have an army there to make sure the place runs great. I have never ever had a problem there. Or Freddy's. Or Panda Express. Or pretty much EVERY OTHER PLACE IN Wentzville. Service - 1 Star. You didn't serve at all. Atmosphere - 1 Star What atmosphere? The sky outside?? Food - 1 Star. It was horrible, Once it made it home (Less than 5 minutes away) It was cold of course. The tacos that I ordered were stuck to the paper and the bottom ripped away and everything came out the bottom and couldn't be eaten like a normal taco. read more

I waited in the drive thru line for over 25 minutes. When I got to the intercom to order I was told to wait. I waited 5 minutes and had to speak into the mic before any one would help me. And that is with zero cars in front of me. This location is a severe disappointment. read more

I literally download Yelp to warn everybody in the Saint Charles area to stay away from this Taco Bell. I have never been in this drive-through without spending less than 35 to 40 minutes. It is absolutely insane. The place is dirty and the management here needs training. Maybe they can take this as constructive and fix it. ‍ read more

Pulled into the drive thru on Sunday morning and heard, "Patricia, I swear to god, if you order a bunch of breakfast I'm going to..." I stopped listening and left. I was there for breakfast, I am not Patricia but they obviously do not want to make me breakfast! We are really at the bottom of the barrel for workers these days. read more

The little girl doing the prep did a great job. Food was fine. Customer service in this Taco Bell was horrible. Never was spoke to until I didn't receive my cup and had to raisey voice to get any attention then I got berated because I asked for a cup. Poor management. All should be fired and restaffed. read more

April 30, 2020 7:45pm The drive thru line was busy (a lot of places are during the pandemic). This was probably the fastest we have ever been through Taco Bell drive thru. The young gentleman who took our order was incredible polite, friendly, courteous, and fast. The food was hot, fresh and delicious. read more

Asked for no tomato's on my 12 tacos. ALL twelve have tomatoes on them. PAST THREE TIMES I HAVE ORDERED AND ITS THE SAME THING! These people love to slob on some serious Richards. read more

Best service I've had at any taco bell ever! I come here every once in a while and I always get everything I ordered. I love their service. Although they get backed up sometimes and there are a few bad employees, the place is still good. I personally think that people should stop focusing on the little bit of bad and focus on the good! The store's vibe is great. Seriously a great place to eat with friends. read more

8:15am on a Tuesday multiple people inside the building. Go to the drive thru and no one will take my order.

quite possibly the worst Taco Bell locatio around. Lobby closed forever apparently, wait in the drive thru for 40 mins only to receive half of your order.. can't get in the lobby, the must have their phones unplugged, so the only option is to wait another 40 minutes in the drive thru (and probably still leave with less than you ordered) read more

Personally, I don't like Taco Bell, but I kinda just go with my family to be nice; but I do like some of their food. But presentation wise? It's pretty nice. The staff was friendly and the food was fast and fresh. The only problem I had was that there were no napkins left, but that's fine because it's the first time it's happened. I can assure you that the slushes are also pretty good, I'd recommend Baja Blast. Overall, it's pretty good. I'd go again. read more

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I just left the Wentzville Taco Bell. 3 times in a row they messed up my order. Missing things, wrong stuff etc. Today we went simple order only $11 they still messed my order. This te I am hungry I drove all the way there waited in line and they still messed up. I callEd Taco Bell and speak to Riley. She said simply come back. Wait l! what?? My time is valuable she proceeded to hang up on me. I didn't even raise my voice she didn't like that I wouldn't back down. I shouldn't have to drive back nor come and beg for a correct order when I am not busy. . I asked to speak to the manager she said the same thing. Wait!! What!! Your prices were raised I paid my moneyI deserve the items I ordered. The whole experience has been awful. Their evening shift manager was not much help and refused to give her name. I told her I just need a name reference when I talk to the manager tomorrow but she refused. Good luck. where is hospitality these days?? Customer service is dead! . btw don't call the Taco Bell customer service depar been on hold 30 min read more

Taco Bell App 6/6/16 It overcharged me and the store manager states he cannot correct it since I am picking it up inside. Stated he could refund and ring it again if I was in the drive through. Would not take any responsibility for the overcharge. Said they have absolutely nothing to do with the app. Said did not have a phone number for the company that runs the app. Said the money paid doesn't come to their store so he could not give me a refund. To top things off the filling in the tacos was so small I thought there were not enough in the bag. Very unhappy and I want someone to call to adjust the amount charged. read more

Taco Bell - You add it up. It doesn't! - Fast Food Near Me - Wentzville, Missouri

I love Taco Bell's food but when it comes to their hours of service they're online claim of ours is not correct ever. I'm just getting out of work and tried to go to the o'fallon location and they had closed at 10:00 so then I had tried to go to the location in wentzville cuz online it says they're open till midnight and that was also incorrect I get it people don't keep up on the internet but we got to do better. Covid obviously had an effect on everyone Infinity so they should update Google on their new hours so people like me are getting off work and wasting our time going to the location that's closed. read more

Total garbage. The employees are low quality, low i.q., and don't care. They never give you all of your food, rarely prepare the food correctly, and will not answer the phone. read more