I found a toe nail in our food!!! Doesn't even deserve 1 star!!!! I cannot begin to describe the disgust I am enduring at the moment. My kids and I have a slight cold, so we skipped on making dinner tonight and went for the kids choice.... TACO BELL.
As we got home, i sat the kids down to eat their taco. I sat down to open my food as my daughter was on her list but of her taco when she yells out that something was in her taco and hurt her tooth. She spits out the bite she had in her mouth and what does my 7 year old come to find in her taco... A NAIL!!!!! a fairly long and thick nail!!!! My poor daughter begins to gag and runs to the bathroom to throw up. I leave my daughter at home throwing up with my husband as I go to the location to speak the the manager. I knock on the door. First "manager" comes out. I begin to explain the situation as she cuts me short and tells me she needs to call her other manager. So he comes out, i tell him what was going on as I have the disgusting nail in my hand. I drop the nail as I'm showing him it and it drops the floor, you can hear it clink on the floor from how thick it is. I cringed!!!!! Then he says " oh wow this isn't just a nail it's a toe nail and we all wear gloves and shoes here"
I ask for a refund, of course I used my Apple Pay I don't have a card on me because I left everything at home when I ran out the door. The manager tells me oh well we can't give you a refund with out your card!! I ask for corporates number he's says he's gonna give me his boss' number, fine whatever.
Finally after going back and forth with the manager just simply trying to get my refund another man comes out to ask for my exact order. Goes inside to ring it up. Leaves me standing there with the other manager for a few minutes. Im standing with Manager and he asks the crew loudly if he was done ringing it up. They all looked confused and didn't know what the heck was going wrong. Finally the refund was processed.
A worker pulls up and knocks on the door, it looks like he just came back from lunch. He knocks again. The manager comes walks to the door as if he is going to open it while he was talking on the phone and puts his back to the door , waits a minute and then walks away and doesn't open the door for the employee! The employee then knocked again waving other crew members down to open the door for him.
My overall experience made me into a damn "Karen" At the moment. I am overly disgusted, my 7 year has thrown up three times from how grossed out she was. I felt the manager could have had more sympathy or be a little more empathetic to the situation? He just made it seem like it was just another day with another situation like no biggie!!
I was having such a great day until this happened!!! It must've been a sign that I should've just made dinner!!! read more