I visited the Trenton OH Taco Bell (#032894) a few weeks ago, and ordered the usual. In addition to my order, I ordered three crunchy Taco Supremes for my wife. When I got home, my wife told me her tacos were completely destroyed. They were not just cracked or broken, they were so broken that she had to place them in a bowl and eat them like a taco salad. It was like the preparer fixed them and, when placing them in the bag, crushed them with their hand. There were only a few pieces of shell larger than a few inches square. Undoubtedly, this was an intentional act. We brushed it off as a disgruntled employee letting off steam and we let it go.
Fast forward to tonight. I asked what my wife wanted for dinner and she replied, "Taco Bell". She immediately added the caveat, reminding me about the broken tacos from last time. I assured her I'd note it to the folks at Taco Bell.
When I placed my order at Taco Bell, I added at the end of the order that the last time we ordered crunchy tacos they were all broken and could she PLEASE make sure they were good this time. We both laughed and she said, "Yes sir, I'll make sure they are not broken". I was sure to not be demanding or accusatory. I sincerely thanked her and pulled forward. When I got home, I noticed the three crunchy tacos were in their own separate paper bag. I mentioned to my wife that, "It looks like they took care of you this time". Well, not so much. The crushed tacos we received (all three) were almost as bad as last time (see picture).
I called the store and spoke with a manager. I explained the whole story. The manager was full of empathy, but not much else. Early in the conversation, I emphasized that I wasn't looking for a refund or a coupon. I wanted an employee to be sent home and maybe not asked to return. He said that wasn't an option. I said thank you and goodbye.
There is another Taco Bell on the other side of town. The drive there will add about 10 minutes, each way, to my trip (50 minutes total round trip). I guess I'll be making the longer trip. Or maybe I'll just order a taco salad for my wife and cut out the middleman.
PS: One star because my Nachos Bell Grande were fine. read more