Avoid this location! I generally like Taco Bell. Just not this location. The food is consistently bad. Not only are they cheap with the ingredients - as in very little food inside the tortilla - but the taste here is just weird. Not in a good way. Plus, there is always this subtle rudeness with staff. Like they would rather be anywhere else but here. Which probably means high turnover and poor management. I've not been inside this location in a while. But it's usually been relatively clean. Pros: Meh, clean I suppose. Cons: Food taste, attitude Bottom Line: Eat elsewhere! read more

Wonderful experience, We were met at the counter by "Ocean" such a pretty name for a handsome young man. He was very polite, efficient, funny, and quick with the orders. I see a future in you young man. Keep it up read more

Let me preface, I have never left a review for any establishment ever. I work in a restaurant, and I would never serve the food I have received from here to my worst enemy. The amount of times I have received disgusting, inedible food from this location is unbelievable. There is a serious problem with this establishment, and I hope that some restructuring happens because I enjoy Taco Bell. However, until something changes I will not continue eating here. read more

Taco Bell - Steak Quesadilla - Fast Food Near Me - Roanoke, Texas

Customer service on point the gentleman working at 4:45 on 11/1/24 made our experience great and the food tasted perfect highly recommend read more

Taco Bell - Nachos on point - Fast Food Near Me - Roanoke, Texas

This place is a joke. Recently moved to Trophy Club and decided I needed a little Taco Bell in my life one night. The gentleman in the drive-thru was very polite, and I didn't have to wait very long. However, once I got home, half of my food was cold. One of my soft tacos was warm and cold, at the same time. Ice cold lettuce and tortilla, but warm ground beef. Gross. Steak quesadilla had zero flavor and was rubbery, and not scored (had to just rip pieces to eat). The chicken roll-ups were fine - but how do you mess up something deep-fried? I guess this is the Universe's way of telling me I need to eat healthier. read more

This Taco Bell screws up our order all the time. Forgets to give us one of our items, gives us the incorrect item, etc. To make things worse, my wife's burrito had a large plastic item in the middle of it today. My wife called the manager but that was useless. Worse Taco Bell ever. read more

Taco Bell - Item that was in my Burrito Supreme - Fast Food Near Me - Roanoke, Texas

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This taco bell is the worse i've been to. The wait was ridiculous the service was a** and on top of that got our order wrong .. I don't mind waiting but for almost an hour for a mobile order ???? Crazyyyy don't come here or at least on a Saturday night , & no the place isn't even busy and it still took that long read more

Taco Bell - Fast Food Near Me - Roanoke, Texas

Literally the worst taco bell. I have, in the past, been turned away service at the drive thru because "they couldn't keep up with the orders coming in." Like, what? Lol. Then tonight they said "our whole drive thru has crashed, come inside to order." Ok, sure, that's inconvenient but whatever. There was one other person in front of me and obviously no one on the drive thru because it was crashed. It took 15 minutes to get the woman her order and 18 minutes for me....and there were FOUR people on duty. Just talking and taking their time. Neither of us has crazy orders. Anyways, I haven't posted about this place in the past but it was about time. I'd give it less than a star if I could. Beware on a good day going thru the drive thru could take longer.... read more

Taco Bell - Fast Food Near Me - Roanoke, Texas

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Do not do not order and buy food from this location. Nash the gm is incompetent to handle refunding money of an order with bugs in bag as a result of being all over sauces. They expect you to carry the bugs to them to return! Wtf! Do not eat here and they do not obviously handle customer service well. Food had bugs all over bags that were all over sauces. read more

Bar none worst service of my life. They didn't even look my way for roughly 10 minutes, even though I stood there at the front counter waiting for assistance. Completely lack of customer needs whatsoever. read more

Well unfortunately this location has gone down in service and will join Arbys and other fast food chains that didn't last in Roanoke. Not sure if it's staffing issues or the quality of the staff. But expect to wait between 15-30 mins if you in the evenings/weekends. This hasn't been a one time issue... this is the fourth time I've waited at least 15 mins in line. read more

This Taco Bell is terrible. Every time I come here it's out of pure joy for the food. I have to drive about 20 minutes just to get it. Most every time I ask for Extra Fire sauce and upon driving away I discover they gave me 3 sauce packets for my 4 items of food. So I turn around and I'm greeted with a bad attitude from the senior staff member. Then upon opening my food in the parking lot I discover that all the extra stuff I asked for was not included. I asked for extra extra spicy ranch for my Gorditas and extra three cheese and the cheese on top and this is what I got. Mind you I wouldn't be all that bothered by that but they charged me extra for my requests. (Picture Included) 50 cents here 50 cents there another dollar for the cheese and a 3 dollar Gordita Crunch turns into a 5.00 dollar sloppy joe. Not what I wanted. What's sad is that they weren't even busy. I don't think I'll ever be coming back to this sad awful establishment. You should consider treating your customers better. This has happened to me now 3 times. read more

Taco Bell - I was charged close to 5 dollars for this item. It doesn't even warrant a dollar. - Fast Food Near Me - Roanoke, Texas

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I swung by Taco Bell for a quick bite and ordered my usual. After receiving my order from the kind lady at the window, I drove off inadvertently leaving my card behind. Before I could get too far, an employee named Aidyn Hutson made an absolute full-speed sprint to return my card to me. This kind of service goes above and beyond, demonstrating a remarkable level of dedication and customer service that you just don't see every day. To top it off, when I got home I realized they had tossed in a couple of extra crispy tacos -- a delightful little bonus to an already great experience. A huge thank you to Aidyn and the team at this Taco Bell location. You've earned yourself a loyal customer with your swift feet and generous service. I will definitely be coming back, not just for the tacos, but for the warm and attentive service that truly stands out! read more

I have been going to this Taco Bell for years and my experience tonight sucked. I ordered a doritos taco and a crispy chicken taco. When J got to the window, the worker told me there would be a 5 minute wait on the chicken, and asked if I wanted something else. I said I'd wait. The worker stared at me like I was dumb for a solid 30 seconds. I repeated nicely that I'd wait. Then the worked slammed the window, annoyed, I guess because they were feeling lazy and didn't wanna make the chicken? When I got my food, the doritos taco was half empty. ( Pictured below ) and the chicken taco was also. It was also missing the sour cream I paid for, and had no chipotle sauce, which i asked for. That combined with the rudeness of the staff ruined my night. I assume they purposely messed up my food out of annoyance. read more

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My fiance and I just got back from this Taco Bell. I've worked at a Taco Bell before and I understand nobody wants to be working at 8pm at night. But it's extremely frustrating that we get home and I ordered a nacho bell grande AND THEY DIDN'T PUT ANY NACHO CHEESE ON THE NACHOS! THATS WHAT MAKES THE NACHOS!! Very disappointed won't be coming back unless I am completely refunded. read more

My wife and myself went to this location this past Friday evening (4/12) the staff was friendly and listened to the order and repeated it. We got home and the food was perfect I got two cheesy beef burritos and she got a Crunchwrap supreme, both were made with intention and tasted fresh! Usually you never get enough of one ingredient or it's only in certain spots but this was one of the best experiences I've had at this Taco Bell. I hope this is this locations upturn and this continues! read more

I don't know what happened to beep beep beep Steve k. I only know about the bueno bueno bueno chicken fajita tacos hubby & I got. We cruised on in here we didn't hear any beep beep beep. The only thing I heard was Behbay's stomach goin roarrrrrrr! roarrrrrrrr! roarrrrrrr! He orders the chicken fajita tacos & put the fire sauce on them. Then the only thing I heard was wooooooo! Wooooooo! Wooooooo! I gave him some water & then all I heard was aaaahhhhhhh! All this noise made me want to try these tacos! So I nabbed his last one & after just one bite it was... whoooooaaaaa! Mmmmmmmm, Mmmmmmmmm, woooooooweeeeeee, yum yum yum yum yummmmmmy! Then all I heard was the sound of hubby's voice ordering a couple more chicken fajita tacos.... Taco Bueno Bueno Bueno Bell! :)' read more

Tear it down again and don't build it back! For a new building it's the most disgusting place I've been in. No one seems to care about their jobs 0 customer service happening 20+ mins and counting waiting for order. read more

the quality of this location just keeps getting worse and worse...the past few times we've gone, at least one item was either totally wrong or just straight up missing...tonight, we had ordered a power bowl with extra chicken, no guac, no tomato, no avocado ranch, and all of those items were in it, PLUS no extra chicken. my fiancé has an allergy, so he couldn't eat it. called the store to try and get a refund because it's a pretty big inconvenience for us to drive back up tonight. manager didn't give his name, but he didn't seem to care much and was very rude and kept talking over me. it's pretty easy to see why this location is only 3 stars. i have pics attached of my order vs what i received. read more

Taco Bell - Fast Food Near Me - Roanoke, Texas

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absolutely hands down worst customer service I have ever received,was told "to take my business elsewhere" As I asked about my mobile order,which they said they didn't receive,I asked her could I show her my order receipt to show her my order so she could maybe look for it in the system if it fell under the wrong name etc and she told me it's nothing to do with her,and that it's basically not her problem,surely if you work for restaurant you maybe should have a ounce of knowledge on there application? read more

This place is the worst Taco Bell ever!!!!!! They always take at least 30 mins for a simple order. Service sucks so bad.

Website and Yelp Show Open until 2:00 am but they're closed at 9:55 and the lady who informed us of this did not know proper grammar and had a HORRIBLE ATTITUDE! read more

Showed up to their drive thru at 7:48am, clearly says they open at 7:00am. Had to call their store to get a response, because nobody would answer the speaker or come to the window at the drive thru. Spoke with a female who stated they did not have anything prepped, and would not start taking orders until 8:20am. I hung up. If your hours begin at 7:00am, you should be serving at 7:00am. read more

This Taco Bell is awful. I went through the drive thur and ordered, once I got to the window they asked me to drive around the building and pull thur again... there was no cars behind me. So I wasted my time driving around the building just to pull back up to the window for no one to be there. Waited about 5 mins then they proceeded to tell me to park and come in to get my food or drive around again. This is absolutely ridiculous why am I going to a drive through to drive around it 3 times and then have to come inside...? Awful. read more

Not sure what I was expecting coming at 10:40pm - but this location has some of the RUDEST staff I have ever encountered. Complaining when items were ordered because they had to cook, complaining because the items ordered weren't on the screen when he asked if they were correct after giving them to him 3 times. Not a fan, will not return. read more

Worst Taco Bell ever. It takes them 12 minutes per car to take an order and then after that they told me to park and wait for my food....instead of being taken care off at the drive through. This is the second and last time that I'm going to go through this. Last time after waiting so long, they still forgot 1 item read more

Filthy conditions and they prioritize the drive through, making the customers inside wait well past the norm. After waiting and noticing cars entering the drive through get their food before the three customers that ordered before me. I knew it was going to be a wait and I regretted my decision to eat here. 30 minutes wait for 5 burritos. read more

Taco Bell - Fast Food Near Me - Roanoke, Texas

Absolute s**t show of a location. Location is never open hours within their operating times, orders are extremely inaccurate on a consistent basis as well as the food quality is some of the worst ive encountered, from already broken taco shells, to lettuce that is soggy and appears to have been sitting out past its recommended time. Some incidents could be overlooked however attitude of employees are nothing short of rude and insulting. I had a lot of time to write this due to the fact that I was sitting in the drive-through for almost 20 minutes, and because their lobby is locked during operating hours while the sign says dining room open, the parking lot is quite empty so I had plenty of time to write this. read more

Came here to only find out that the restaurant is closed they say opens at 9:00 a.m. get up to the drive-thru and they say they're not open until 10:00 a.m. or worst location won't be coming back here probably for a long time if I even want to come back to Taco Bell it's just ridiculous. Sounds like somebody didn't wake up and get to work on time so they're making the customers that pay their salaries inconvenience read more

I've been in line for 35 minutes and this isn't the first time I t took them 25 minutes just to barely take my order and didn't have much of what I asked for I am still in line 35 mins later and still am not to the window yet I don't know what is up but if they only have a few people they need to not have it open at all this is crazy to have a huge line and not be able to get us in an out when I tried to reverse a whole bunch of people came behind me smh,Last time I came they didn't even have meat In my taco they never give me sauce when I ask for it and it's been a hour now since I been in line this is crazy they have 4 people here tonight and they couldn't even remember my order!!! read more

If I could give zero stars I would. We got to this Taco Bell location at 11pm IT IS 1133PM and we are nowhere close to getting our order taken. We can't back out or exit anywhere so we are forced to sit. Do better Taco Bell this is asinine! read more

Taco Bell - Drive Thru - Fast Food Near Me - Roanoke, Texas

I had lunch here BEEPBEEPBEEP today. I was at the BEEPBEEPBEEP Post office and wanted a quick BEEPBEEPBEEP lunch so I went here BEEPBEEPBEEP. I am a sucker for BEEPBEEPBEEP those crummy tacos so BEEPBEEPBEEP - PLEASE WILL SOMEONE STOP THE BEEPING!?!?!? Ah there. That's better. I went here for lunch (3 tacos) and not only was one of my tacos wrong, there was this terribly annoying BEEPBEEPBEEP that went off every BEEPBEEPBEEP few seconds for BEEPBEEPBEEP minutes at a time! It would stop, for a few minutes, then BEEPBEEPBEEP start up again! I left with a headache. Serves me right for going to Taco BEEPBEEPBEEP Bell. read more

Easy in and out be it drive thru or going in. Eaten there more times than my dietician would approve but that being said I have no complaints. It is always clean and employees are responsive and get my foodies out quick. I would eat there more often given good price/food/cleanliness and location but again my dietician won't let me. read more

The earlier shift is nice, the 4pm shift is not friendly at all, you can hear them cursing and yelling and having attitudes towards each other at the customers. You order 2 things and it takes 30 minutes if your inside, even longer in drive-thru. read more

Horrible food quality. My 2 chalupas were cold & for some reason the top of the shell was soggy as if it was sitting in something wet and the steak had a strange after taste. Had to throw away my whole meal & go back out & get food again. Avoid at all costs. read more

So they're getting 1 star for the fact that it was the first day with a new menu item and 1 star for the fact the order was accurate. However, the quality of the food was poor, the tortillas were old and the fries were cold. The person who took our order and the other person who handed it out were rude. When I asked for extra sauce I was told there was plenty in the bag. I ordered 15 tacos/burritos I got 8 sauces... not enough and you were rude. The denton location is much better. read more

30 minutes for the drive thru is ridiculous! They at least got the order correct but it was just 2 burritos and tacos. We will never visit this taco bell again! read more

40 minutes in the drive thru is absolutely ridiculous. If there weren't cars behind me blocking me in I would have left.

Continue to go to this Taco Bell around 8,9,10... when the hours state "open until 2:00am". Almost EVERYTIME i've gone here (even at 9:30pm), the drive through line is closed. I order from here on UberEats at 10 and the order gets cancelled because they are "closed". I love Taco Bell, but if you've modified your hours to close at 9 or 10, update your google hours for the location. if you haven't modified your hours, update your staff so that they aren't shutting down the restaurant HOURS early. read more

Terribly managed location. Waited literally 32 minutes for a single spicy potato taco with black beans and rice. 32 minutes. No customer service whatsoever. I eventually got a hold of the lady at the drive-through and asked her mobile system was working fine and said "I don't know" and left. read more