The food usually takes a super long time to come out, they prioritize the drive thru over everything. So you'll be waiting 20+ mins for a burrito. They skimp on all ingredients. The manager consistently leaves the restaurant with the garbage overflowing and soda/water spilled all over the floor. How they made her the manager is beyond me. She doesn't care if all the tables are dirty and the place is a wreck. I've seen her leave at least three times at the end of her shift. A good manager makes sure the place is in good condition before leaving. Super unimpressed. I saw the owner one day, and he seemed really nice. I think he should show up more to see how the place is run. Also a female employee was on the phone outside swearing up a storm for customers and KIDS to hear. She didn't care. They hire the lowest of the low here. read more

Closed lobby early at 10 pm and you get stuck in a stupid slow long line! As usual awful everything!

sucks ass Lies all the time and won't give you your food and it makes me sad and lies read more

Not only did it take over 30 minutes to get our food in the drive through they forgot our fries and my sauce when we only order 2 meals. This is ridiculous! read more

What is with Taco Bell only giving you one little squirt of sour cream at one end of a taco. If I order my taco Supreme, I want sour cream the length of the taco. Not just one bite of it. read more

Taco Bell - One squirt sour cream atone end - Fast Food Near Me - Ponderay, Idaho

The man Miguel who works here is amazing. Feels like a Michelin Star restaurant when he serves you. Other than that, average taco bell.

THIS Amazing location in Ponderay Always listens and gets our order correct. We live here and go biweekly, order is always correct. Love this location off 95. My daughter loves Taco Bell! We have been to many many locations across the western US on many road trips and we have special dietary needs with allergies. 99% of the time our order has been wrong at other spots and I have been trained to always check my food before leaving. Yes this is a busy location, you will wait for your order. I have gone inside and drive thru both work nothing different. Food is Taco Bell people nothing special, but getting my order right is so important and not having to wait twice as long to get a order re-made is soooooo important. CDA, Post Falls and Rathdrum locations have all messed up our orders. Love this place. read more

The food was subpar. The service was outrageous, and the ambiance was not the play. Definitely not a good vibe. No cap

I put in an online order and waited for about an hour total for one item. The lady working the counter told me I needed to check in because my order was out in on drive through, not a problem. I ended up waiting another 20 minutes until she finally realized they didn't have my order. She tells me they don't have it and can't give me my food. At this point I'm ready to leave before a nice worker in the back tells me he will remake my order for me. Terrible customer service, but the guy in the back helped me out. DO NOT go to this taco bell. As a Taco Bell connoisseur I feel completely ripped off this is by far the worst Taco Bell I have ever visited. read more

Taco Bell - Fast Food Near Me - Ponderay, Idaho

Their food is good but they take a long time to serve you and bad service gross workers. They also get your meals wrong. They don't give you what you order read more

Took the drive thru late last night. This was the only place open other than McDonald's. Amazing service at the window. Couldn't believe how fast the food came out... and it was clearly made with care. read more

Bigger gal with the neck beard is very rude to customers. Definitely needs a mental health check before she's allowed to work with food, also a hairnet for her chin would be much appreciated to prevent her from shedding in my food. read more

I ordered a potato grilled and bean burrito no sour cream and add onions. Was charged .40 cents for something I never got and Taco Bell made money by keeping the sour cream. I hate tight wad business. You can buy a whole onion for 40 cents! Not ticked about the money, upset that you agreed to do something, charged me money for it and then didn't do it! read more

Taco Bell - Receipt says extra onion but not tasting or seeing it! Should have read the reviews.. - Fast Food Near Me - Ponderay, Idaho

They are not very fast, but it's always been very clean and decent seeming staff, food was never bad just sloppy sometimes.

We ordered three items. The bill was $16.93 and the food quality was terrible (not to mention a complete mess). The service was friendly but it took 15 mins to get the food - they clearly concentrate on serving the drive-thru first. There were hardly any "fillings" in the burrito, the Mexican pizza, and even though we ordered extra cheese on the nachos (and they charged us 65 cents extra) more than half the chips had no cheese or toppings at all. I guess if you don't order extra cheese you don't get any at all????? I understand that thigs have gotten more expensive but really? $17 for three items at Taco Bell? We have eaten at several other Taco Bell locations and the food quality has been better at ALL of them and they have ALL been faster. This is the worst experience we have ever had at Taco Bell store. We won't be returning. We get more food and WAY better quality at the full-service Mexican restaurant just down the road. The food comes out just as fast as Taco Bell and it's SO MUCH better and about the same price since you don't have to order as many items. read more

The slowest Taco Bell ever. 36 minutes for 6 tacos and burrito. Never to return. No organization. If you dare go here. Hit drive through. Lobby service is a disaster They at least get served. read more

Lady at the window didn't know what she was doing and could barely take an order. We asked for a cravings box and instead of saying they didn't have those anymore she put something totally different on the screen. She asked what sauce we wanted with it and we said Diablo, and she proceeded to say "no, you have to pick a sauce for the chicken." Two people were talking to us at once and we couldn't understand them. They also over charged us for our order. Older lady taking our order sounded like she was nodding off. Had to of been off some sort of drugs. Order ended up being completely messed up. Horrible experience. read more

Welp. It's been 20 minutes since I placed my order for a couple of chalupas. Still waiting so I figured I'd leave a review. Okay. 25 minutes from when I place my order to when I got my food. 25 minutes is WAAY too long if you consider yourself fast food. My recommendation is to not come here unless you have a half hour set aside for a takeout order. read more

Great place for a quick lunch. The dining area was clean and inviting. Ordering was super easy and quick. The staff was really nice as well. Keep up the strong work read more

We had food delivered and we ordered all kinds of sauces. When food arrived they failed to add sauces. I called them and they said there's nothing they can do. I went on to tell them that we paid for delivery and even left a nice gratuity. They didn't seem to care and said we could just drive there and get it if we wanted. Very bad service and bad customer service on the phone as well. read more

i went through the Drive-thru at the Ponderay Taco Bell on December 23, 2022 to get my daughter 4 Black Bean Crunch Wraps. I ordered them and the person repeated it back to me. An hour later when I arrived home, my daughter bit into one and it has meat. I looked at the receipt and it said Crunch Wrap Supreme. I immediately called the restaurant back and spoke to the Manager- I think her name was Amber. She profusely apologized and said she would send out a gift card to reimburse us for the wrong order. It has now been 2 weeks and still no gift card. Apparently, that is something that is said to get people off the phone. Not happy! read more

Dear Taco Bell, Although you may hate me, I love you. Your's truly read more

Xavier and the whole crew tonight was absolutely amazing. T-bell is where it's at but this crew was next level. Love them, and grateful for the whole team tonight. Thank you read more

Tried to use their drive through and the employee stated I would need to place my order for a quesorito on the app. Why have a drive thru if I have to download an app to order? read more

This cracks me up I went through the drive thru at Taco Bell last Thursday they forgot my drink I had to go back I ask for some money off all they could give you was oh we have some coupons for you I didn't want the coupons I wanted money off the meal since when I had to go back The food was then cold The manager Said we can't give money back but we could give more couponsI must say this is the worst visit I have ever had going to the ponderay Taco Bell I will not be going back I can say I've never heard of a place that will not make the customer happy I can say I've never heard of a place that will not make the customer happy read more

Not only delicious, but a patient and friendly employee to help my great grandma. I believe his name was Trenton.

Slowest Taco Bell in America. I can't go there on my lunch break anymore cause I don't have enough time. Last three times sat in drive thru for 20 minutes with only 2 cars in front of me. read more

Potatoes were probably days old and crunchy. DO NOT order fiesta potatoes. Food and cashier was meh as always but it is taco bell. And as always expect to wait 30 or so minutes for "fast food". read more

Bought a steak quesadilla it tasted rotten. Also got a beef chalupa, it had hardly any beef,all lettuce cheese and tomatoes. Fast food has gone to hell. They don't care about there customers read more

I will never, ever go back. Ever! I haven 't eaten Taco Bell for several years and was thrilled to find out there was a Taco Bell nearby when I moved here a week ago. The service was great. The food was horrible. The Mexican Pizza was NOTHING like I remembered and pitiful.I took a bite? and it was gross, flavorless and I threw it away. The Taco? Crunchy, It was not! I drove 20 minutes home and it was soggy in my hand. Gross! I will never return!!! Run from the business! Run fast! read more

I went to Taco Bell after they remodeled the restaurant, upon entering, it felt cold and unwelcoming. Everything was gloomy looking such a drab colorless scheme. I ordered my food and sat down in the new seating area. The seats were so uncomfortable and worse than a park bench. It took my order quit awhile, but when it came it was typical fast food, not very good and such small portions for the price. The service was very slow and of course every patron had the same complaint as I sat a listened to each saying their order was wrong and food not very good. Sorry Taco Bell but I will stick to Del Taco. read more

The food is good but the service is stupid they can't hear and they got our whole order wrong besides one thing that's ridicoulus and then we brought it back and they got it wrong again so we tried for the third time and they got three things wrong and yet they still disagreed with us and saying they got it perfect even though we know what we got. read more

Not sure why this location has such bad reviews. Service was quick and food was just fine. Just like any other Taco Bell! Food was given to us correctly and nothing went wrong. read more

I never go in expecting much I mean its taco bell after all you kinda expect their food to be nasty lol but I at least expect a clean restaurant and fast service, it is fast food after all. I have never had good or fast service here and most of the time the restaurant is in need of a good cleaning. We were just there yesterday we ordered and it took almost 30 min to get our food and all they could say was sorry here is a free bag of cinnamon twists....Really people very disappointed but it is consistently the same thing slow service, messy restaurant, and always missing food. read more

the late night crew was very slow I understand it's close to closing time but I waited a half hour for 2 freezes and 12 Cinnabons. they didn't apologize and acted like it was normal to wait that long, i spent $14 and I could've just made my own cinnAvon's at home quicker than that very dissatisfied read more

I have eaten in Taco Bell restaurants all across the country. This is the most filthy restaurant I have ever been in. There were plenty of employees and few customers. The floors were filthy, none of the tables were clean and there was a puddle of water on the floor that no one bothered to clean up. They just put a wet floor sign near it. There is no excuse for this. read more

45 minute wait for 2 items. Just outrageous and while waiting I saw them mess up numerous orders.

I came into Taco Bell to order a $5 box that was it, spent 15 minutes waiting for my food. watched four large groups come and go, everybody got their food. I went back up to the counter to find out what's going on and they completely forgot to even make my order or check to see what it was. after that happened all they did was offer me an extra either cinnamon twists or stupid 3-piece Cinnabon not worth it at all. I refuse to go back to this Taco Bell again. the one in Ponderay idaho sucks. read more

Disrespectful employees. They lie and cheat you out of your money. I have been here so many times and every single time they screw up AT LEAST half the order. When you call to get it fixed they just say "oh we'll give you free food next time" and pretend to take your name down but when you actually go in to get it they say "sorry you're not on the list" and treat you like you're a homeless person begging for food. Not to mention I've gotten sick almost every time I've eaten here. Gross sticky tables an trash everywhere. You also can plainly see that the employees don't respect anyone, manger or customer. Literally go anywhere but here. McDonald's, Burger King, zips and Pizza Hut are all in a less than half a mile radius of this Taco Bell and all of them are worth going to over this place. If I could give it -15 stars I would. read more