Staff is nice but I don't understand why there's usually 3/4 people working and only one making the food. And why the drive thru seems to take precedence over the front lobby. When you come into the lobby to order, usually waiting 20+ mins even only for a couple items. read more

Ordered a Quesadilla + taco & drink combo and 3x Steak Chalupa for about $30, but realized that the value and quality of this fast food are just not worth the price. I should have bought more authentic Mexican food from a Mi Cancun nearby. Ordered through drive thru, and the employee who took my order was friendly. Order was prepared at reasonable pace & got more than enough taco sauce packets. My girl liked the crunchy taco more than the chalupa, and I thought the quesadilla was the most acceptable but overall, food tasted like unhealthy mush. Location of this Taco Bell is convenient, close to a Food Lion, a Chinese restaurant, and a pizza joint among a few other small businesses. Ambiance is about what you'd expect from a typical Taco Bell. | Overall Score: 0.8/5 read more

absolutley horrible. It took one hour to make my food and the staff were rude and did not try to make my food even when I asked on its status. read more

Shame on whoever owns this franchise for understaffing this location. Greed knows no bounds. The staff does everything they can to fulfill orders in a timely manner, but when you have the drive thru and a packed restaurant, plus online orders, 3 employees can't handle it all in a timely manner by any stretch of the imagination. read more

Ordered FOUR large freezes for my kids for a treat and at $4.50 a piece they should be filled all the way to the top. When I asked the gentleman to fill it up more because clearly this is not filled completely he informed me this is what they are instructed to fill the larges up to. Way to rip off your customers.... read more

Taco Bell - Large MTN DEW Baja Blast Freeze - Fast Food Near Me - Morrisville, North Carolina

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Restaurant is bright. Floors are dirty and the tables are dirty with sauce, food amd used napkins . I waited at the counter a few minutes and they finally yelled you have to order from kiosk! (Even though there is no sign and there are plenty of people walking around) I then asked if I could still pay cash and they said yes but order on the kiosk first. I ordered, it took about 10 minutes to get the food. Then I checked my order- just the sauce was missing- he said you can get it over there ( a counter with sauces) but it was empty. He grabbed some from the box behind the counter and put them on the counter for me to take what I wanted. When I returned home we ate - the food was good and the order was correct. read more

Taco Bell - Menu - Fast Food Near Me - Morrisville, North Carolina

After waiting several minutes for the attendant to be ready to take our order, when we got to our 4th and last person's order, the attendant interrupted us and said, "For an order this big we prefer you to come inside." We said, "But this is our last order." The attendant repeated himself and said it's to not hold up their drive through. This was 9 pm on a Sunday night; barely anyone was there! We continued, "Are you really not going to serve us?" He simply repeated the same thing, "For an order this big we prefer you come inside." (So yes, he was refusing us service). We answered, "We're not coming inside, that was literally our last order, we had to wait on you, so we're leaving and not giving you our business." And we even said this in a calm tone still! And then he answered, "Suit yourself." I know Taco Bell is not where the best and brightest go to work, but I did expect common decency. We are shocked by the incredibly rude (lack of) service. Highly DO NOT RECOMMEND this Taco Bell location! read more

Avoid. It can literally take over a half hour to get your food. This has happened several times and it won't happen again as I'll never go back. One star for the free internet. read more

Genuinely scared of the staff at this restaurant. When I mentioned to the staff that my food smelled oily and bad, he almost tried to grab me after yelling at me in front of the whole store about how just because I think it tastes bad doesn't matter because I'm the only one who ever complains about it. Before he actually touched me, the manager had to tell him to go to the back and cool down (I could still hear him talking about me to the other employees), before she started to yell at me instead, refusing to remake my grandfather and I's order, and then refusing to show me the confirmation of my refund because "I would just take the receipt and run away." The extra drive to another Taco Bell is worth it 10x over. read more

Literally the worst Taco Bell on the planet. They took over 25 mins to give me my 2 items. People had been waiting inside for over half an hour for the items. Then when I received my items they weren't cooked properly. And I made a modification on my order and of course it was done correctly. They also were out of large soda cups. I wouldn't recommend this location to anyone read more

Sat in the drive through for 20 minutes to get a mobile order. They said the inside was closed. I should've read reviews before coming here. What in the world, where is corporate?? They need to get this place sorted..... read more

okay- staff has changed and don't know if new mgt but much better service the last several months and open late again. Haven't been inside since prepandemic but appears typical Taco Bell ambiance. Have had to pick up family members arriving at RDU after 10pm and been able to swing through drive thru before or after to get them a cold drink and snack and for most part staff has been friendly and orders correct and food decent. Though my last drive thru after 11pm last week seemed like the employee might be needing a munchie run vs the customers. read more

This review isn't about the food but rather about the drive thru. I drove and waited with a long line of cars at the drive thru. The line intermittently moved but about half an hour in, I finally gave up, seeing as it'd be another half an hour to actually get my food at that rate. I'm sure the food itself at this location is typical of the Taco Bell chain, but it's difficult to rate the food when you simply can't get any. read more

I've tried taco bell after hearing all of these reviews. Everyone, this is not good at all, I was 170 lbs and ended up losing 6 pounds with explosive diarrhea. Also this meat isn't even real, what is this. read more

Terrible. Bad service. Horrible people. Never coming back again. Save your money, and especially your time.

Was expecting a grilled cheese burrito. When handed to us, I clarified with the cashier that the burrito was indeed in the bag as Tbell has forgotten that sacred food before for me as well and left me in tears. The cashier assured me it was in there. It was indeed not. I am both distraught and disappointed for this to happen. Like they say though, fool me once--shame on you. Fool me twice, shame on me. Taco Bell, youve gotten the best of me and I don't think I will be ordering that burrito ever again. The universe simply doesn't want me to have it. Dammit. read more

Taco Bell - Ordered grilled cheese burrito. Did not get grilled cheese burrito. Distraught and disappointed. - Fast Food Near Me - Morrisville, North Carolina

It has been SO bad for the last year and I was hoping it would get better but honestly, they need to just close the place down. Lobby is closed and they don't take orders through the drive through - just doordash or online app. But you don't know that until you've waited in line for 30 mins. I'm waiting in a parking space because 55 minutes wasn't long enough to make my order at 2 in the afternoon. read more

Currently waiting in line to pick up a order that I placed to pick up. But, when I pulled up, it is completely dark on the inside. No lights. Nothing. So, I get in line to just grab it from the window. I've been in this line for going on 15 minutes. This is one of the worst that I've been to. I don't know if my food is going to be hot or cold. At this point, I just want the food or either to get out of line because this wait is ridiculous. They need more staff or something. Honestly, just close down at this point because no one should come here. read more

The worst customer service I've ever had. I came in 6/4 at 9am. The restaurant opened up late. The ONE employee was rude af. I said "good morning!" Completely ignored me. Our food took over a half hour fast food? We didn't get our breakfast salsa. I said "thank you" completely ignored me once again. Like this employee was upset she had to work? She was mad customers were coming in at opening. Who is hiring or training the people here? Why is it that Chickfila has the best customer service? Because they train their staff and have high standards. I think this was a manager too. Which is even worse. Do better. read more

We went yesterday night we ordered 9 Doritos tacos locos supreme they had the menu with the lights off at the drive through we could not see the menu at all or the prices so they said it was going to be 29 dlls . We left without the order cause we thought they were trying to scam us since the price is 2.29 per taco . So please be careful to ask for your ticket when you order to see if they are charging you the right amount of money . Totally disappointed with the employees trying to rob us . Be careful read more

NO STAFFING! Unless you're willing to dedicate a good hour to waiting on your order, you should pass on this location. I've never seen anything like it. The entire dining room is always full of people waiting for their take out or delivery service orders. The drive through line is always around the building and down the street. It really seems like they have maybe 1-2 people working at peak hours. The girl at the front couldn't figure out how to do a refund for someone over the course of 20 minutes. Unbelievable. read more

Drove out of the way to the only "open" Taco Bell & there was a girl chatting it up in the drive thru to a car and told me they were closed...... 30 min before closing time. read more

This Taco Bell is a joke. It should not be open for business. Every time we've been we've waited over 45 minutes for our food because they don't staff the place. Do not go here. read more

Worst service line of 10 cars in drive through at 8 pm we were number 2 in line finally gave up after waiting 30 min

This Taco Bell location irritates me. I've lived in the area for several years, and the customer service and ability to provide what you paid for at this store is TERRIBLE and FRUSTRATING. Something was always incorrect with my order. When I was missing a taco, I would count my tacos to make sure they were all there. Another time, a family member requested a vegan option for her taco, and they made all of her tacos regular, reviewing the receipt to see if there was an issue with the order. I returned to the restaurant to request that the order be made; however, no one answered the drive thru and they were not closed. Yet they were, according to the person I spoke to when I drove around to the window. My nacho fries were cold the previous time I visited, and even though I counted the tacos and the amount of tacos was correct, the entire order was incorrect. I received someone else's order. When I called the restaurant to explain the situation, the manager took my name and advised me to come in and have my order redone. I stopped in for supper with my receipt identifying myself, and they would not compensate me for my food. In reality, they kept telling me that the manager on duty wasn't there and that I'd have to come when they came to work, but they weren't willing to tell me when the manager would return. 3 strikes and you're out!!! I go to Salsa Fresh now. read more

the burrito gave me diarrhea for an entire year!!! imma sue if i get diarrhea in 2023..... the service was bad because no one told me i would be going to get diarrhea every day!! . sorry for leaving diarrhea on your bathrooms on the walls and everything...):#tacofever. #tacodiarrhea. read more

Taco Bell - Diarrhea - Fast Food Near Me - Morrisville, North Carolina

Arrived at Drive-thru at 9:30 and got told "we won't open for 20 to 30 minutes ". Menu board was turned on and an individual answered. Why have all that on if it is closed? read more

Ordered on the app just to find out the dining was closed, go to the window and waited so long , they ran out of flatbread .it's still upsetting to pay for something and not get what you want. Half a cup of cheese and forgot a side, I would not recommend this location, if you craving Taco Bell just make it yourself cause this is TRASH read more

Over an hour waiting and I'm still sitting here! Completely understaffed, terrible customer service and many visibly angry customers waiting endlessly for their orders, only to find items missing. Will not be going back to this location anytime soon. read more

Horrible. Waited 25 minutes inside for one power bowl. Food order is usually wrong anyway. The old bag with the glasses is rude, she should be fired. The only employee that I saw working was the African American man who's name I don't know. he helped me correct my order. read more

I love Taco Bell but I have to wait 20 to 25 minutes every time I dine in at this location. What happened to fast food being fast?

30 min wait for your food in the drive through. Amazingly slow service. How is it allowed to continue like this?

This is the WORST Taco Bell I have ever been in. Manager and workers sitting in the corner while one person is in the kitchen and one works the drive through with 10 people standing in line. A lady asked where the manager was and he finally got up off his lazy butt to help. He could have cared less people had been waiting. People tried to request a refund and he couldn't figure out what to do and offered no apologies. Unless you have HOURS to wait around, do not come here. One star is too high of a rating for this place. read more

This use to be the best Taco Bell around! However the quality of the food has been terrible. The last 3 times we have been there our food has not been eaten! We have now switched to airport blvd where they make it right! One thing I will say which is what gave the 2 stars is the quality of service at Morrisville carpenter is exceptional! But the food quality has gotten very bad!! read more

Taco Bell - The left is from airport blvd Taco Bell and the right is from Morrisville carpenter road Taco Bell... 5 layer burrito. - Fast Food Near Me - Morrisville, North Carolina

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This location had the absolute worst customer service of any Taco Bell I have ever been to. The person taking orders in the Drive Thru was inept, did not even know what was on the menu. Every time I have visited this location there has either been a very long wait or they are rude. I worked 16 years in a Customer facing retail role, it is unacceptable to catch attitude with customers. I have visited this location for the last time and will drive out of my way from now on, I recommend avoiding this location at all costs. read more

I love tacos now I nomaly like this Taco Bell but this night on 6-22-24 at 10 pm was the worst visit I ever had, I placed my order threw their app,, when I got there doors were locked the drive-thru was backed up want moving as I sat there for 15min trying to figure out how to get my food, an I already paid for it,I walk to the drive thru where one car was setting there,I I was talking with the cashier bout getting my order she calls the manager over which she was rude tell me I had to go thrunthe line mind u the line was not moving, she said things then rudly shut the window, so theni told the cashier I will just back up behind the man then she says u have to threw the speaker, why when I'm standing right there,,I left without my food at this point 30 min later cause the line for drive thru still want to moving,I call the taco bell company, told my experience after waiting 25mins for them to answer my call ,they told me there will return my money an someone will get back with me that day or the next,NONE OF THAT NEVER HAPPEN,that was my worst experience make me think second on taco bell,rather make it at home#agree customer read more

I am a patient person, and have worked many jobs in my life that I've had to deal with stress, short staffing, rushes, and abusive customers. I don't say this lightly, and really didn't want to say much at all but maybe this will help this store get the help it needs. The past couple times I've been to this Taco Bell have been pretty rough. Once, in the drive through, I took 35+ minutes to get my food that I'd placed an online order for. Somewhat understandable with staffing issues. The night times when business slows down are a better experience. But this last time I went, I had again placed an online order but had stepped inside to inform them I wasn't going to be in the drive through since I have issues with my AC when idling. There were multiple people standing near the counter, one who had just completed an order on the touch screen shortly after I walked in. Once I was able to get the attention of one of the workers bringing food to a waiting customer, I let him know I had placed an online order and would be waiting inside. Now based on my past experience, I expected a 30+ wait time. Overall I sat patiently for 52 minutes waiting for my food while other customers canceled orders or checked on theirs. The manager said she was basically the only one cooking food, but one of the couple times she came out, she checked on who was in order of triage. The customer I noticed completing an order as I walked in mentioned herself and me, and two other ladies who came after us also spoke up. Now as I mentioned before, I'm a patient person who doesn't abuse staff due to my own self entitlement. This character was not reflected by many of the other customers inside, and they ended up berating their way ahead of me in the time it took to get their food. It was after the 3rd time this happened that I decided why in the hell am I waiting 52 minutes for a moderately satiating $6 meal. I could have gone to a sit down restaurant and paid my check in that time. As soon as the 3rd individual got their food before I did, I canceled my order, drove down the street to another fast food place, and was eating my food - ALL WITHIN 5 MINUTES OF LEAVING TACO BELL. This location (and many staffing struggling businesses) needs to shut down until they have their staff in order, or get help from other local Taco Bells whose employees may want overtime. It's not easy to manage a business always, but sometimes you have to make tough decisions to save the reputation and customer experience. read more

Simon. That's all I have to say. I'm not even a huge fan of Taco Bell, but I had a strange craving for it yesterday. Simon will make the grumpiest person smile (I'm proof). I will go back to that taco bell when I'm having a bad day because Simon is a beautiful soul who is worth the trip. I can't encourage ypi enough to go meet Simon. read more

Food is Taco Bell experience, normal. The wait is terrible! Very few people ordering food, drive through was not super busy but the lobby was full of people just waiting for their orders. I ordered inside and it took 20 min to get my food. Half the employees were just standing in the back. No motivation for the employees. read more

Worst Taco Bell ever. Staff are always angry and it shows in the food they serve. 25 minutes for two dollar menu burritos. They don't even add half the ingredients. If they added all the ingredients to the burritos it would be double the waiting time. read more