Situation: hungry, unemployed, just got done with the daily gym session and need something cheap, fast, a bit on the healthier side and only around a 40% chance of giving me food poising. Almost 2 on a Thursday afternoon. Thus begins my pilgrimage to the Westport drive-thru of Taco Bell, seeking the promise of a steak bowl and a few other things. Drive-Thru guy is HIGH ON LIFE and I LOVE IT. He's chipper and oddly makes me feel like Taco Bell is my home. I asks me if I want any sauce. I say yeah dude, if you could give me a "metric sh*t ton of hot sauce that would be great!" I pull up to the window to pay. He's suspiciously efficient. He hands me the bag. The bag is way too heavy to be my order. I look in the bag. Drive-Thru guy made my day. He paid attention to math in high school, because he knows precisely what a metric sh*t ton is. I will now ONLY go to Taco Bell if he's working, and I DEMAND he gets a raise. Better yet, make him a chairman in the corporation. Taco Bell management, I hope you're watching. read more

Waited 25 minutes in the drive thru without moving before giving up... absolutely ridiculous

I was given an order that I didn't even order. I ordered 3 hard-shelled supreme tacos without tomatoes. The order I received was 2 chicken chalupas and a beef supreme hard-shelled taco without tomatoes.. where was the disconnect? Also, I was given paper towel that are usually used for the bathroom and not napkins. The standard has really dropped. Also, the drive-thru door is falling off track and the outside is disgusting. Be mindful, check your order before you leave! read more

Taco Bell - The order, I didn't order! - Fast Food Near Me - Manhattan, Kansas

Filthy! I understand messy when you're busy but this is nasty! Clean up as you go, at least pick up the counters and food that's been dropped on the floor! read more

Taco Bell - The kitchen where they're prepping food. The counters were just as bad! - Fast Food Near Me - Manhattan, Kansas

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Food is smaller than supposed to be. Even if you're the only person in line it still takes upwards of 15 minutes to get your food. They are so slow that the line regularly goes out into the street. Genuinely always a bad experience when I go. Every time I go they always forget something and when I ask for the item(s) they forgot they get an attitude. I hate this place. read more

Absolute worst service at any Taco Bell ever, sat in the drive thru and watched damn near every employee doing everything but working. I believe if you let the door dash orders get picked up in the lobby things would go much quicker. read more

There is usually a really long wait time even if the line is short. They regularly mess up orders. The new building does look much better but the inside seems to close way before their website says it's open until. The people working there seem nice. The food is usually decent quality. The water here is amazing. read more

Taco Bell - Fast Food Near Me - Manhattan, Kansas

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if I could give a negative review I would, they all have nasty attitudes and they manager is very unprofessional and rude. everytime I go here I always have a problem something in my order is always wrong and my fries be hard and cold. just nasty fire them all fr read more

Actually start the order in a timely matter I walk in and their about being faster and everything, but they didn't even start my order and there was nobody in the drive-through or in there read more

Bad Customer Service and takes forever. Took me over an hour to get my food inside the store

They are very slow to fulfill orders, especially online and delivery orders. For awhile, the restaurant seemed to improve with getting orders out. But now they have gone back to being ridiculously slooow. They need to hire people's who know how to fulfill the orders in a timely manner and get them out more quickly. read more

Nothing about my visit was good. I usually give places three strikes if they are fast food before I never go there again, and we hid strike three today. My first time coming to the Taco Bell 6 months ago, It took 45 minutes for my order because apparently there was only 2 people on shift at 1 PM on a Saturday. My second time I was in the drive thru, me and my friends ordered our food and went to the area to pick up the food. This was during the chicken nugget limited time deal, and my friend wanted to try all the sauces. I asked the cashier for one of each of the sauces for our order, and she slammed the drive thru window, and rolled her eyes. She returned shortly after and handed me my change and said sorry we can't serve you today, and slammed the window again. My third and final time, (I love Taco Bell but this location sucks), was today. We were the only people in line on a Sunday at 11 PM, and we asked for No tomatoes on any of our food and extra cheese on two items. Instead, they gave us no sauce on our food and tomatoes, and barely any cheese. Thanks Taco Bell, won't be returning ever again. TLDR: Service Sucks, Food Sucks, Nice Building, Sad excuse for a restaurant. read more

took an hour to even make it to the order station. im hungry and dont want to wait a freaking hour. so bad.

The worst taco bell ive ever been to they are very slow and they dont have hardly any of there menu item and they are skimpy on the meat

I don't expect five-star service from a fast food place, but Taco Bell really outdid themselves in the worst way possible. I went in for a quick meal, only to deal with slow, rude service and employees who clearly didn't care. The kicker? They charged me $3 for a large water. Yes, WATER. At that price, I should've been served a hand-blown crystal goblet of imported mountain spring water--maybe with gold flakes in it. Instead, I got a flimsy plastic cup filled with disappointment. If I wanted to be overcharged for basic necessities, I'd go to an airport, not Taco Bell. Do better. read more

Frequently wait hours for orders and end up cancelling. How can they continue to be this bad?

showed up for some late night grub before they closed, and proceeded to get yelled at and asked to leave because we "ordered too much food". unreal service, will not be returning. east side Taco Bell is much better. do not come here read more

im sitting in line still as I write this and I've been waiting to get to the window for 50 minutes and counting .. this place is always insanely slow but this is just psycho ... it'll be an hour at least before I get my food I know since I'm not even at the window yet . Only reason I'm still here is cuz I need food and I've already waited this long. Honesty don't know why this place never gets better. read more

I ordered 3 taco supremes, 2 Cinnabon delights, and a dr.pepper. I got 3 regular tacos, 1 hard as a rock Cinnabon delight, and a cup of straight carbonation, no syrup. I went in for them to remake my order and I ended up with 2 rock hard Cinnabon delights and 3 taco supremes that were put together sloppily. I feel like it's hard to mess up 3 tacos and 2 Cinnabon delights but they managed to do it! Twice!! I love it! Also the employees seemed to not care at all about customer experience. read more

If I could give them zero stars I would. Quite possibly the worst ran Taco Bell I have ever witnessed. Exceptionally long wait time, no one even attempts to answer the teleprompter. Complete chaos. read more

Stopped by after a long day of work to get dinner for my family of 3. Got the order and drove 10 minutes through traffic to get home only to find out grilled cheese steak burrito wasn't in bag. Ordered $31 worth of food. $6.50 for burrito. Tried calling for refund-no answer. Had to drive back across town when I just want to get home. This happens half the times I go here. They're sloppy no one apologizes no free taco or soda for my trouble. read more

this store is a shit show. I waited 30 minutes for my order with 2 people in line. Mind you it was ordered ahead of time. I'm mind blown how this business continues to run. read more

50 minute drive thru wait... with only 5 cars in line. This place is notorious for taking forever but it is truly absurd waiting almost and hour at a "fast food" drive thru. read more

Service at this location (and at the other spot in town) moves at a pace not dissimilar to the speed of atoms as they approach 0 kelvin. This seems to happen whenever more than a handful of customers are stacked up together, which is unfortunate in a town with such a voracious appetite for Taco Bell. Given that I've rarely if ever seen the same person twice behind the window and there seems to be hardly more than two people running it at any given moment, I find it difficult to assume that the poor workers at this establishment are at fault for this travesty. Ultimately, the permanent installation of a "hiring" sign has done little to remedy the situation. I don't exactly have an MBA, but if you want to catch a fly you need to put out some honey. If you want to get some workers, you need to pay them. read more

The doors were locked in the dining room at 9:15 when the dining room hours on the door said they closed at 10PM. Womp womp.

Service is slow. usually only the drive through is open around dinner, which is fine. but if you want your "fast" food go somewhere else. you'll be waiting for 30-60 minutes. when the food does come out it is just alright. Taco Bell is my favorite and this is easily the worst one I've been too. read more

Got our order to go. Should have checked the tacos at the counter. I ordered everything supreme. Only the burrito had tomatoes and sour cream. The crispy tacos were practically empty. I had to open them to see if anything was inside. It was a huge disappointment! One of the soft chicken tacos had a normal amount of filling the other one had less than half the amount of the other one. For over $17, it was more than underwhelming. read more

Been waiting 30 minutes for my food. Insane. So bad. Food better be worth it..............:.... At least they have music playing in the store read more

We always know what to expect at Taco Bell and are never disappointed. A good place to fill up on Mexican food at a reasonable price.

I don't eat Taco Bell but I do DoorDash it quite often, unfortunately. The service is no different at this brand new one than at the one on the other side of town - same guy owns both. Slow, slow and more slow. Today I walked into the store to pick up a DoorDash order and encountered no less than 6 people waiting for their orders. I watched as the owner and manager completely ignored all of us, fill their drinks at the drink station and sit down in the dining room to eat food (NOT Taco Bell food, I might add.). I'm all for taking breaks, but when you've got a boatload of people waiting and you're the owner?!? It took at least 18 minutes to get the order I was to deliver. I've watched this guy and his staff "work" at both locations and he is a JOKE. I guess he won't care unless and until people stop eating this crud. Do better, Taco Bell. Too bad I can't rate ZERO stars. read more

Placed an order for pickup but when I went to pick it up the door was locked. I called the restaurant and was told "go through the drive through", which was currently 9 cars deep - while there were employees inside sitting at tables eating food.... I let the employee on the phone know I ordered for pickup because I'm on my lunch break and needed to go back to work, I was about to cancel my order, but I got hung up on.... I called back and nobody would answer. The employees inside did not move from their seats. Sol from customer service was very helpful and refunded my order. read more

Food was good but tables dirty i do not recommend coming here but ovrall i give it three stars

don't make me pay for the new salsa, and then not include them. Probably a good business move to add them if they are on my receipt... read more

Taco Bell - 0 avocado salsa packs in my order - Fast Food Near Me - Manhattan, Kansas

i would honestly give this a nothing percent. take wayyyyyyyyyyyyyy too long to come out to me and my friends. i loved the food tho!!!

I have a serious love for Taco Bell so I've been to quite a few across the country. This does happen to be my closest location though and while in the past it has not been great... things seemed to have changed! Tonight 3/11/23 it was the best Taco Bell I have ever had. Fantastic job read more

Let me paint you a picture. I woke up, worked, and all I was looking forward to was two burritos and a Doritos locos taco from Taco Bell once I got back home. However, employees under the influence of something other than life were very confused by the difference between a burrito and a plate of nachos. I understand, at least I thought, that these two meals are very different. I feel like Baja Blasting my brains out after this experience. At least they got the drink right read more

Just wanted to shout out the hard working good staff at Taco Bell. I've had issues there in the past but today they got it 100% right and were so great. As the woman was reaching out the window with my large mobile order, the bag ripped. Half the food landed on the ground but still in the wrappers just broken. She immediately apologized, and remade my entire order, even the food that didn't fall out of the first bag and let me keep both. I have never had this good of service from Taco Bell and the immediate willingness of their employees to make it right for me made my night. You guys are the best! read more

This taco bell has huge issues with 1 particular manager. Our entire order was trashed a couple months ago by this manager who told us off and walked away. Gave us wrong food and made wrong. We were contacted later and told he was removed and try again. But went today and Brian H. Is still there, still rude. He was incredibly rude at drive thru. Asked if that's all, we said no 1 more thing, he said too late already totaled!! His attitude was horrible and rude! We said we needed sauce and napkins, got NONE! Gave us all hard shells instead of soft 12 paks, the quesadillas weren't cut and its our first time trying steak quesaluas --dripping in grease. They forgot part of our order-again! We had to go back,, wait again with his rude remarks. This was horrible almost as bad as last time he came to window talking smack. But when we saw it was him at the window we were really upset with corporate! That after all the complaints and problems with this particular manager you haven't replaced him!! He told us off last time we were there. He should NOT be in public work! So disappointing. Anybody would be better than him. Last complaint you were told he harassed his employees while we were there as well. 2 of them said he's hard to work with and talks down to them. His appearance is usually filthy and unkept, Shame on you Taco Bell!! Wrong in so many ways! read more

Taco Bell - Chalupa full of grease - Fast Food Near Me - Manhattan, Kansas

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This Taco Bell is the worst I have ever been to. As another reviewer wrote, I drove up to order and was told they could not take my order until the night manager got there. They were only taking Uber Eats orders etc. This was at 5:45 on a Tuesday evening. They said "Well it won't be forever....just 45 minutes to an hour." So they didn't have anyone there that could slap some meat and cheese into a hard shell and hand it out the window. Unbelievable. Other times at the speaker they have told us "it will be 45 minutes before your order will be ready, do you still want to order?" Another occasion. At the speaker we were told " we are under staffed. We can't make any of your food". I would suggest that someone much higher up needs to come in and get a new manager and get this place up and running like it should be run. It could be a very successful business if only someone that had a brain was running the place! read more

If i could give no stars i would but apparently they dont have enough workers and that it takes minimum of 20 mins to get your order if there busy with there lobby being closed as well its suppose to be fast food not have a restaurant waiting time! read more