I went to Taco Bell this afternoon and ordered steak power bowl. When I got my power bowl I noticed all the topping were in there but there was NO LETTUCE! I asked the guy where is the lettuce he said we are out of lettuce. I told the manager everything at Taco Bell has lettuce in it. How do you not have lettuce? Can you go to Walmart or Sam's and get some? She said she didn't have the authority to do that. I said well can I get a discount. She said no. She was very rude. I noticed she had long green nails and no hair net. I will no longer go there. My husband and son went a few months back they refused to wait on them for some reason. The managers are very unprofessional and rude. read more

You would think this place would figure it out, but it continues to be the worst possible experience for fast food in Madison. The service is slow, the employees don;t care, the food is sub par, often times coming out cold or incorrect. I have tried every other month to see fi this place has gotten any better. My mistake. read more

It's unbelievable how slow they take and will still get your order wrong. If you're going to take your time making the food or doing whatever it is that makes you take so long getting every single persons food out to them, you should be able to get it correct. All of it, correct. read more

Maybe I got lucky but I just got out of the hospital and hadn't eaten in a couple of days. Needless to say I was starving and they were the only place open. After reading the reviews and seeing 5-6 cars in the drive thru, I was desperate. I am picky about how I like my food but wasn't expecting much. The guy in front of me ordered so much I was afraid they would be out before I placed my order. Not only was the employee very Polite but also let me substitute the meat on my combo. i was very happy but we still had the guy in front of me to get his order. They filled his order promptly and even with my special order I didn't have to wait. I have never seen so much meat and cheese on a taco. Be proud employees who were working June 28th around 10:30 pm. Thank you for filling my stomach with some good food. read more

Is there a Negative 5 option?? I would give that if it were an option. WORST SERVICE EVER!! DO NOT PATRONIZE THIS GARBAGE LOCATION. So I had to wait 5 minutes for someone to say hello and take my order... I make the order and no one can get the order right despite me repeating it, 7 times... I get to the window, have them repeat the order after waiting 10 minutes for someone to come to the window to take my money. Then she had the nerve to have an attitude... so I left with my money in my pocket. read more

This spot use to be good to go to but recently fell off with me. I don't think that there are enough workers there. My sister had to pull over to receive our order and realized that they didn't put her order in at all. Only mine. There was only one car in front of us so there shouldn't be a reason to mess up like this. Food is alright at best. read more

This Taco Bell is by far the worst I have been to. And considering that's based off of the standards of Taco Bell, that's saying something. I get off of work late and it is one of the few places still open, so I have tried it several time now and never once had an even half decent experience. They have been out of chicken every single time, so clearly someone doesn't know how to order. The wait time is about 30 minutes even with just 2 cars. Save your time and money and just go somewhere that is trash. read more

Why is this store so awful???? And why do I keep coming back????? I keep thinking it will get better. It won't. Just keep driving. You WILL be disappointed! read more

This will be a no star rating. Tonight (Sunday night at 7:15) was the 3rd time that I have had to wait 30 minutes for a simple order of tacos. I certainly wasn't the only one. When we finally received our order, there was a line of 6 individuals waiting to order (several had already left without ordering) and the young lady told them that they would no longer be taking orders inside and they needed to get in the car and join the drive through line. Who ever is the Franchisee is probably going to lose their entire investment because they are quite possibly going out of business due to the poor service. read more

Terrible service. The staff here acts like they are mad at you for wanting to order. They were out of meat, so we ended up not being able to order any way. Awful place. Stay away. read more

Nice restaurant but under staffed and poorly run. Prepare to wait to place an order and wait more for your food.

This Taco Bell is very new and nice, however it has possibly the worst service! From the time it takes to order to your order actually being correct. I wouldn't recommend this Taco Bell to anyone. Staff could care less about helping customers and showing a little effort. read more

Horrible. Refused to take my order said I had to put my own order in on the machine out front. Just horrible customer service. Whoever owns this is gonna loose big and should fire the manager today. Just a joke read more

I'm currently sitting in line now, it's been 30 minutes-- when Taco Bell moved to Madison, I was pumped! But, they are verrrrrry slow & apparently they don't cook your meal until you come to the window. You're better off driving to Ridgeland....... read more

Yea, I wish I'd read the reviews BEFORE I went yesterday. We waited 5 minutes for someone to take our order. There were only 2 customers there at the time. The 4 people in the kitchen never looked up or said it would be a minute; and, were tossing food at garbage cans and it was falling on the floor, which of course, no one was picking up. The girl finally came to the register (slapping the top of her head with her hand repeatedly, because, I guess, her extensions were itching) and mumbled something - which I couldn't understand. All in all, I can't even see how this Taco Bell manages to stay open - especially in an area like Madison. read more

Slowest Taco Bell (or fast food restaurant) ever! It's absolutely unreal how slow this place moves. I've tried to eat here FIVE times and bailed each time after 15-20 minutes. I was determined to make it al the through...just once. 37 MINUTES LATER I'm still in line! You have GOT to be kidding me. read more

Can I give no stars? 5:30 on a Thursday and they stated they were "out of tacos", no hard shells, no soft shells. Only had nachos available for purchase. Crazy! read more

Hands down the worst Taco Bell around. The drive through is always backed up and slow. On top of the service being slow they always get the orders wrong. Better off driving farther to Ridgeland to get food. Regardless of the extra time spent in the car it'll still beat the time waiting in line in Madison. read more

Don't waste your time! Went in at 9:40 pm they took the person in front of me's order. Then told we had to go to the drive through. So they just decided to close 20 minutes early. We went to chick fil a which closed at 10 and they were happy to serve us and gave me a discount for first responders read more

Worst store ever! They will only process one car at a time through the drive-through. The car at the window has to be gone before they will take the order from the car at the menu board. I clocked them this evening and on average it took 4 1/2 minutes for someone to sit at the menu board before their order was taken. Three cars left the line because of Taco Bell's inability to move their patrons faster. read more

I have been 4 times and every time it has taken longer than 30 mins. If I wanted a 30 min meal I would have gone to char.

I see why this place has a single star. The level of ineptitude in one location should be illegal. They consistently suck. The standard of the entire town is subpar and it shows in every area. Stay away from this place. read more

Out of chicken, chips, all drinks, and Doritos. This place has constantly gone down hill. Rude employees, don't want to help, and are only there to hang with their friends. Dirty tables and floor. Won't come back here for a long time. read more

It took forever. 20 minutes behind 3 cars to order. Ten minutes later we have moved up 1 place and so we left without food. Slowest place on the face of the earth. Thanks read more

minus one star. Well, It's not happening here. The counter service has gotten some better, but the food preparation is a herd of turtles and there's always something wrong with the order. When you walk in and see 8 customers holding their receipts...not a good sign!! The staff is just too new - high turnover. They need a stronger management team, and perhaps transfer more experienced workers from nearby stores to rescue this store. The store is losing business. Most will be patient to a certain degree, but this store has been here long enough to get their act together. Upper management please get it working!! read more

Terrible service went inside at 9:40 and they told us that the inside was closed and we had to leave and go through the drive way so we left and went to chick fila read more

Okay so I wanted Taco Bell for dinner, hubby didn't want it because of previous visits. I convinced him to try it again. Very slow drive thru. Cars orders were not taken until car at window was leaving. Took 20 minutes to drive thru with 4 cars ahead of me. Our food was under portioned. Does anyone care about this store? it never gets better. read more

Worst tasting grilled stuffed burrito of any Taco Bell. Management has no clue. Last visit they started with "It's going to be a 15 minute wait". We left...this restaurant is a disgrace to Madison. read more

Worst Taco Bell ever...they take 1 order and then do not take the next order until that food is ready and delivered....soooo slow

The tacos are always great...the drinks are always fresh and the tacos always heated. The price is cheap. You can get 7 tacos for $14 or 12 tacos for $12.99. You do the math. read more

Bad! Most of the people who run these type places around here could care less. Clearly, owners/management don't care either. Service is bad, must clean off your own tables, rarely all types Taco sauce available, so you have to ask for it. They have two glass doors, but only one is unlocked, so never know which one to try to enter. So what's the point of two doors anyway? Their just too lazy and sorry to unlock both. Often garbage cans overfilled. Think we're done here, don't want our business... read more

I was so excited to have a Taco Bell in Madison, but they seem to close early, too often. It's says they are open until 1:00am, but at 11pm, they are closed. The drive thru window is even closed. read more

The wait is ridiculous!!! This is NOT fast food! Why open a franchise if you're not going to give a crap about customer service?

I don't think I've ever been so miffed about an experience. I gave my order at the counter and when finished the guy taking my order asked me would I like a cup of water. I was kind of confused by that but I replied "no I'm getting a drink from the fountain machine" while I was pointing at the machine next to the counter. I got my order and no cup. I asked for a cup and he said I declined a drink. I said no I declined a cup of water I told you I was getting a drink from the fountain machine not to mention a drink comes with the combo. He said he subtracted the drink when I declined it. Again I said "you asked if I wanted a cup of water". He said I would have to pay if I wanted a cup. I just shook my head and left. It really wasn't worth it but the manager never said a word just watched the whole thing with ear buds in his her connected to a cell phone read more

Okay sooooo....I've been going to Taco Bell forever and I have just a little word of advice, the last two times I've been to this location I've ended up with food poisoning. Do you and do what you want but I will NEVER be returning to this location. I wish I could give it a -3 stars. read more

This Taco Bell really needs to get a better system or more employees or something. Waited an entire hour in the drive through and I wasn't even going to write a review, but when I got home I realized they didn't even include all of my order. I won't be patronizing this establishment again until things drastically change. read more

I arrived today at approx. 5:10pm and ordered via the drive-thru. It took about 15-25 minutes to get through the line - five cars ahead of me and line moved slowly. Received food and noticed that not all items ordered were in the bag. Turned around, parked, and noticed ticket didn't show missing items charged - even though the drive-thru cashier repeated order back. Chose to go instead to order what was missing because needed to complete meal. I informed the person taking the order that I had not received all of my food, was not charged for it, and had come inside to order. I waited another 10-15 minutes inside while one person took her food back. I looked down at my watch and it was 5:40pm - I had been attempting to get my order now - lines and all - for 30 minutes. I asked the clerk to refund my money and was told that she would need to get manager. I waited and asked if there was a manager on duty - after manager did not come when asked. The manager on duty was very unfriendly - telling me at one point that I needed to calm down because she had other customers. I was told that they were short handed. When asked for her name, she first said she was general manager. She then gave her name. This GM came across as if she were attempting to portray me as being inappropriate. At one point I was told that none of this had been brought to her attention. It is basic customer service that if an order is not correct that it should not only be the manager who takes ownership! I had not attempted to get in front of others, as I was made to feel by this GM. She said she needed my name to give refund. Why do you need my name when you had my receipt? I left angry and frustrated - and do not plan to revisit this Taco Bell. Because of the GM, I would give ZERO stars if that were an option. read more

I was pleasantly surprised when visiting this restaurant. I was very nervous going here considering the other reviews. But really wanted to try the nacho fries. The food was delicious and the people were very friendly. It only took me a minute or two to get through the drive way and they were really busy. I will definitely be going back for more of the fries the next time we pass through! read more

It is a shame that a brand new Taco Bell is so poorly run. After waiting for 20 minutes inside (The place was virtually empty. I got a refund and left. Will not be going back and they will be out of business shortly. read more

Worst Taco Bell I've ever been too. Waited 30 minutes for a few tacos and when I finally got it. It was the wrong order