waiting a good while to get a to-go bag and they looked at me multiple times and still never came up to me. it was cluttered in the back and the chips were waiting out stale. read more

Absolutely the worst Taco Bell experience ever. The service was incredibly disrespectful, unprofessional, and EXTREMELY discriminatory. The entire staff seriously needs to reevaluate what customer service means because everything about this experience was horrible from start to finish. To make things even worse, the food was packed like a complete mess. Items were smashed together, the food was ruined, and there was clearly no care taken when preparing or packaging the order. I would not recommend this Taco Bell location to anyone. They seriously need to fix everything, from their customer service and attitude toward customers to the way they handle and package food. Do better!!!! read more

This isn't okay at all, we were charged extra for cups that are barely halfway full. I was craving Taco Bell all day at work and this honestly ruined the experience. Very disappointing, I won't be coming to this location anymore. It's actually shocking how little sour cream is in the cup, it wouldn't kill you to put a little more next time. read more

Taco Bell - Fast Food Near Me - Madera, California

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This location constantly asking customers to round up donations. Being asked every single visit becomes extremely annoying, especially when it's a multi-million-dollar company pushing customers to give more on top of what they're already paying. I've rounded up many times before, but I've started noticing a pattern that doesn't sit right with me. Whenever I choose not to round up, suddenly parts of my order are missing, I get a drink with no ice, or something else is wrong with my order. Meanwhile, when I do round up, everything seems fine. Maybe it's a coincidence, but this has happened enough times for me to notice and question it. I'm still paying for my food ,it's not free. Customers should receive the same service and accuracy regardless of whether they choose to donate or not. Nobody should feel pressured or punished for declining to round up their change. This needs to stop because it creates a bad experience and leaves customers wondering why their order quality seems tied to whether they donate. read more

When a customer pays for extra items on a protein bowl. They expect to get what they paid for. I ordered and paid over $40 for 2 bowls and not only were the extra portions excluded the portions were for a 3 year old. What a terribly run restaurant ripping off its customers. Will not be back. read more

I could understand the need to say no when the customer asks for requests but to abruptly say no in a manner that isn't pleasing to the customer is another thing. I truly hope this location learns to be courteous AB - treat everyone kindly, read more

They don't even do the bare minimum. It's hard to describe how terrible the food portions are in this location. read more

Taco Bell - This is how much cheese they give. Terrible place to eat - Fast Food Near Me - Madera, California

This location definitely has its ups and downs. It is the better taco bell in Madera, but my recent visit had some obvious problems. The food however was very good, and I definitely received my moneys worth. First off, there was no one at the counter. It was lunch time on a Saturday and I only noticed 3 persons working the building. I stood there for a while waiting to give my order. I was given no greeting, and the gal on window definitely saw me. I was simply ignored. I decided to use the self service to place my order, though I remember it not working on a past visit. I was correct, their self service likes to decline your card and apple pay, rendering it worthless. My previous visit was months ago, meaning they take no pride in their devices or interest in repairing them. Finally I was acknowledged by a line member, who then took my order. She was kind, albeit a little hard of hearing. I then wandered over to get my beverage and the station was disgusting. Covered in dirt and soda. The floor had wet floor signs out as if it had been recently cleaned, but clearly the beverage station was ignored. (See Photo) I know the lobby is supposed to be serviced hourly, this means they are clearly deviating from policy. The only good thing about this location was the food was well loaded with filling and toppings. It was almost as good as getting what you order in the advertised pictures! However with a place so dirty and disgusting, you may think twice about eating the food, that if you have the patience to stay after being ignored by the staff. read more

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They fucking nasty. I order a A chicken bowl with a rice they don't give me no rice no nothing And everything is fucking old the latest everything is like fucking old read more

the help is very unprofessional, the portions are a joke I will never eat at this Taco Bell location again, had to drive thru Rallys to get a decent meal, our tacos had no meat in them read more

So I've gone to this location a couple of times through the drive thru and I will say the staff has always been nice, but, then I believe you get what you put out energy wise. Now as far as the food quality, it is what you expect. I was unsure what to get so I ordered a couple different combo meal's, the three soft taco combo and the chicken chalupa combo. The soft taco combo was good. Warm and delicious. The chicken chalupa. Um. Were cold and tough. I wouldn't get that again. Oh and Taco Bell, please consider bringing back the Double Decker Taco. Miss it so much. Will I go back? Yes. Of course. Like I said, staff was nice. read more

Horrible Drive Thru Service on 10/22 @ 8:23 Went thru and ordered 1 party pack 12 tacos 5 5 layer burritos 4 fiesta potatoes 1 large colk Total was 39. And change She gave us soda and we gave her 100. She said" ummmm I just got my drawer and only have 5s and 1s and can't give change" I'm like your kidding right? My bill is almost 40.00 bucks I will take that? She says no I can't take your order..., and cancels my order. So we drive over to Taco Bell on Howard rd where they had no problem taking and making our order exactly same order. So what is the problem??? What it us? Or can't they count change? Or are they unable to multi task? Do not like larger orders?? Don't like cash?! read more

Taco Bell - Here is receipt from Howard rd. Taco Bell shortly after we got told they didn't want our money at Cleveland location. - Fast Food Near Me - Madera, California

Food was good but, the place needs a good cleaning. Baby high chairs were filthy dirty. read more

Taco Bell - Fast Food Near Me - Madera, California

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Worst customer service I've ever encountered at a fast food drive through horrible night crew manager tried to shut me up and kept saying sorry you feel that way training needed and staff who are happy to take your money for what their establishment is their for! I wish their was an option for 0 stars read more

The manager and the staff are really unprofessional, waited in the lobby for our food to dine in for over 30 minutes, when we asked what's taking so long one of the girls said that they have to prioritize drive-through and that we were gonna wait longer.. read more

Me and my son had one of the new $5 nacho boxes earlier in the day that we purchased from the Taco Bell on Howard Rd and it was just so good! So later in the day I picked up my daughter and told her that she needed to try them. I went and bought her one from the Taco Bell on Cleveland Ave...... the whole box was filled with chips, hardly any toppings at all, and THEY DIDN'T PUT NACHO CHEESE!!! So I went and let them know that the nachos were very disappointing and that there was no nacho cheese on them. The worker has the nerve to ask me if I want a side of nacho cheese........ I told her that I wanted them remade and they remade them correctly but wow...... just wow.... whenever I go there they always try to put the least amount of toppings as they possibly can. Shame on the employees and management. read more

Taco Bell - Fast Food Near Me - Madera, California

I am here sitting in this Taco Bell and it is taking for ever to get my order I have been waiting for it 20 minutes already when we came in know one was at counter but a lot of workers walking around the counter ..I don't know what takes sooooo long for a chicken box ? Finally calling my number it took 30 minutes total read more

I've gone here 3 times and literally everytime worst than the last everything from forgetting items to over charging. Today the reason I have decided to actually write a review is the most irratating situation of them all. I ordered, I paid and I left after asking the girl at the window if everything was there. Once home I opened sealed bags and one of the tacos was just thrown in NO WRAPPER AT ALL . On top of that half the food was missing. I went back to let them know and the girls decided to let me know I was lying and all my food was there and everything was wrapped. Being as my kids were the ones asking for this I just told her whatever I'll repay. After I ordered again the same food and this time before I left I checked the bag and guess what stuff was missing again and I told them they aggressively snatched the bag back from me and still tried to argue with me. read more

Taco Bell is literally rip off tacos. These also make my ass rumble. My mouth taste like shit after I take a bite out of these so call "tacos" These tacos are booty :) read more

So a couple weeks ago I rated this place very low because their food was sloppily put together and did not contain many ingredients. However that changed. After my rating the store manager actually called me and offered a gift card. I turned it down and just asked for them to improve the quality of food. I went there tonight and had four tacos and they were very good. Somebody working tonight actually took the time to make a very good taco. I definitely got my moneys worth tonight. Thank you store manager for cracking the whip and putting out some good food. read more

Night and day difference from the Howard Rd. Taco bell. You can actually eat the food and the employees are friendly.

Poor Customer service. More training needed on how to treat and communicate with your customers. When I proposed a request one of the staff automatically had a bad demeanor in her attitude and voice read more

Just check your order before driving away. We got home and we were missing 2 items, too tired to drive back and quibble. read more

Your menu constantly changes every 2 weeks to keep it interesting I guess, But everything I used to like is now not on the menu so I only go here what my girlfriend needs to use the bathroom really badly. The taco hell shits are no joke read more

Highly recommend not going to this Taco Bell. I would rather drive out of my way to a different taco bell. The workers are so rude and have no customer service skills at all. Like don't work at fast food restaurants if you can't be somewhat nice. Just very rude and basically throws the food at you in the drive way. I would give them 0/5 stars if I could. read more

They got my order wrong and shoved everything in one bag and didn't give a receipt also refused to give me what I ordered and PAYED for. How are you going to get an order wrong when we were the only car there??? They really tried to argue over quesadillas and also refused to let us talk to the manager or get a name read more

This is the 3rd time that I went through the drive thru at the Cleveland Ave Taco Bell, 3 times they got the order WRONG!!! The first 2 times, a few small items were missing, this time the only thing they got right were the sodas, 30 bucks for 5 tacos 3 sodas and a nachos bell granda. none of which I ordered. When I called the store they acted like they didn't believe me, then they told me to bring in my receipt, of which I didn't receive. And by reading the reviews I see I am not the only one having a problem. You would think with this pandemic businesses would worry about customers. Don't really like fast food, so this gives me a reason not to go back to taco bell... read more

When I get told to hold on 5 times all while just trying to order a 12 pack of tacos and a nachos bellgrande. And not once did the girl cashier ever apologize for cutting me off each occasion when it was her telling me to go ahead and order. And these are the type of people that are going to be making 15 bucks an hour SMH. I won't be return to this establishment read more

Really u people don't care any more . All my tacos were broken in the bag. Go bk to the boxes or start caring and be more gentle.

Service is good but I purchased nachos and there is no cheese. Just some white little flakey cheese. So disappointed. I want cheese with my nachos !! read more

Taco Bell - So disappointed. I want cheese with my nachos !! - Fast Food Near Me - Madera, California

I love taco Bell Fast awesome,great prices,clean.i just love the tacos the flavor.and the prices are out of this world read more

Came by for a late night dinner bite during a road trip. Food tasted as expected and everything was fresh and hot. Soda was crisp and plenty pf napkins and hot sauce! The line went by fast and i was out in a jippy! read more

Taco Bell - Nighttime snack! - Fast Food Near Me - Madera, California

I literally cannot come here without them messing up my order! I try to boycott them as much as possible because they suck so bad... But damn they're close to one of our homes, so we break down occasionally! Always check your order then and there. Corporate doesn't care because I've complained before! I'm not really sure why it's so hard for the employees here to figure out how to put together an order properly, but it is and it's frustrating as hell! read more

This location always get my order incorrect. I ordered the same thing on two visits to see if it was done on purpose and BINGO! It's close to home which sucks because Once I think they've fixed it I end up getting home to find something missing or wrong. read more

I felt very comfortable and welcomed when I walked in with my family, big nice smile and very sweet by Jennifer. Will come back again :)

Good Food. and fast service. Just that the guy was kind of pressuring me to hurry up and order. and i also asked about an item and stated "thats on the menu sir! look!" read more

Horrible service at drive thru! Ordered am Crunchwrap and all they put in it was cheese and bacon and my second Crunchwrap was just steak and cheese ! Messed up on cooking my food. read more

I don't know why I came to this Taco Bell again !! I guess it's OMG this time !! Short story, I waited just as long as the customers AFTER me, but they were given an apology for the wait and free cinnamon twists....WTF !! I waited longer than they did, very large order by the way, and I didn't care until I heard that apology. Shortly after I was called , that customer was called and apologized to and free item. I guess I should have eaten in instead of having take out. Or, I should have not come here again !! My fault !! Lesson learned !! read more

This Taco Bell needs a training in customer service and priotizing the customer's satisfaction. This is the most horrible Taco Bell I have ever been to with my father. Horrible, horrible customer service. My father and I drove up to the window and we got our drinks. Then the change and my dad had to put his change in his wallet and the lady didn't want to wait just 5 seconds and she gave us attitude and closed the window on us. Made us wait a whole probably minute before we got out meal back. Totally ignored us. I hope she gets her ass fired. I came in an complain and very, very upset. Dated 10/21/2018 at 8:30pm on a sunday night. Girl at the window, thin, brown haired and semi-long hair. Very rude and disrespectful. Went and complained. I hope you lose your damn job!!!!!!!!! read more

So I stopped by this place for a quick bite before returning to work from my half-hour lunch break. I only wanted two bean burritos; "Simple," one would think. Apparently not. One by one, three other people came in behind me, made their orders, and received their food. All the orders were much more complex than two bean burritos, but there I was, waiting. I asked one of the people behind the counter about my order. She simply looked at their order screen and walked away without saying anything. I waited longer, as more people came in and made and received their orders. After about 20 minutes of waiting, I stopped another person behind the counter and asked why it was taking 20 minutes for two bean burritos; she just looked at me, turned away, and said nothing. I walked out. I will not go there again, and I will be sure to let the 80+ people I work with that this particular Taco Bell is not worth going to. read more