If I could leave 0 stars I would I never been to a unstable restaurant when I order ahead from the app arrived to the restaurant 15mins later just to get told to wait on the side as I wait for 30mins and watching others come and go I get told my order was not even started & one of the staff go say "if it's a DoorDash order you will have to wait because we trying to get the people in the drive thru first " after finally getting my food and got home they poorly prepared my food barely putting enough taco meat in the tacos and just pile lettuce on top & to make it worse the cinnamon twist I order had more sugar then twist , that's place just so unprofessional and needs to get shut down IMMEDIATELY!! Will NEVER EAT THERE AGAIN!! read more

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We were told, upon entering, that they didnt take orders at the register, you had to use the Kiosk. Ok, but why? In the back, it was lively. The people "working" there were really having a good time with each other, while orders were taking 10+ minutes to come out. The food was correct, except the drinks. I had ordered a large slush, but just got an empty cup, to fill with soda. Only giving the place a 3 star because the order was correct, there was no semblance of customer care. read more

Big order and everything was accounted for, well prepared and tasted great. Restaurant was clean and employees were very friendly. I have been going here for over a year and have never been disappointed. read more

They got our order wrong and when we tried to get our order corrected at the door, we were flipped off by a worker with blue hair. Upon eating, multiple items were also missing from the food itself. Do not recommend going here. read more

if I could give zero stars I would. DONT WASTE MONEY HERE. I don't think i've ever had a correct order from here, yet I give the benefit of the doubt. how lazy do you have to be to not do a job you're PAID for. read more

Placed order 45 minutes ago and it's still not ready, workers seem like they're on something

This is the second time this company has sent out completely the wrong food. I ordered two combos, and nothing came correct I don't know what's wrong with this Taco Bell. I am going to report them to the BBB bureau. Not only did I wait for my order to come really late but again everything was wrong and soggy. Not that I couldn't warm up anything myself they didn't do anything, correct I was supposed to receive a five layer burrito, but instead beef wrapped around two tortillas with nothing on it I had no sauce either nachos did not come with the order at all. This is the second time they messed up my order really bad I will never order from this place again. I don't expect my food to be perfect but this isn't even edible. I want my money back for my order. I also tip the driver in person so I did not tip on the app because it's not the drivers fault. It's the restaurants fault email me regarding this if you have to I spent 30 dollars on food that doesn't even look like it's worth 10$ this is sad my order is supposed to come in boxes they did not provide boxes or Cultry. Nothing the only thing they got right was the drinks. DONT GO HERE UNLESS YOU WANT YOUR FOOD MESSED UP RATHER UBER EATS OR GOING IN THE LINE TO PICK IT UP THEY NEED TO CLOSE THIS JAWN DOWN read more

Taco Bell - They didn't even put Grilled Cheese Burrito Deluxe Cravings Box in a box not my nacho fries Deluxe Box Featuring Nacho Fries either - Fast Food Near Me - Macon, Georgia

When we ordered our food, there was a card malfunction and there was only two people working there so when we went to complain, they just argued with us. Then we proceeded to wait over an hour for an $11 meal and never got it. read more

Negative stars really needs to become an option because zero stars would not be an accurate representation of this establishment. The Gray Hwy Taco bell in Macon is a pit of misery that should simply be shuttered, then raised to the ground. Why pray tell am I so thoroughly disgusted with Taco Bell in general and this location in particular? Below is a list of what went wrong: - 3 missing items from an order for 2 people - cold food - food so gross our dogs did not want it - a mobile ordering experience far worse than any drive-thru (FYI, they make you get out of your car; then go inside; once inside they just leave you standing around for 10 minutes, refusing to acknowledge your existence until you demand to know where your order; at that point they will berate you for not being there when they called your name, if that event did in fact occur) - oppressively hot waiting area - a dehumanizing ordering experience if you enter the restaurant - some of the nastiest, rudest, most incompetent staff working in the fast food - zero follow up to a formal and detailed complaint Do not go to this restaurant Do not let your loved ones go to this restaurant if you have an enemies, this would be the place to recommend to them read more

Rude manager and staff. Want you to pay extra for cheese when you do not get meat and Bean on Mexican pizza and hardly any sauce worst Mexican pizza I've ever had and rude rude rude staff and manager read more

Taco Bell - Awful Mexican pizza.Want you 2 pay extra 4 cheese & sauce when U pay 4 meat & beans but don't take them but you pay 4 them.WRONG.& RUDE - Fast Food Near Me - Macon, Georgia

Staff is confused, drive through is not functioning and no one has any clue of how to operate. No one at the counter, and you can hear the staff shouting from the kitchen. No mask by the counter guy. Worst experience ever. read more

Taco Bell - Empty counter - Fast Food Near Me - Macon, Georgia

Ordered 2 cravings box's, one with no sour cream, pulled around they but everything into a bag mixed together. Wife asked why aren't they in a box or separate bags, and not sure its our order. Response, well they didn't want to put them in a box, and yeah this is your order. LOL OK!! The bags didn't have the chips and cheese, Wife asked about it and was told they don't come with cheese and chips. Well we order there about once a week or so and they do, wife said she's ordered every time before and got them.... Get this response, they said she was F'ing stupid, lol OKAYYYYYY never go to this place again, always the rudest employees around!!!!!! Top it off got home and the order in the bag was not items in a cravings box at all, WOW!!! read more

the food was great, fast and the lady at the drive through was so nice. even thought it's in a rough area, it felt pretty nice and safe, it was just good over all, i know they have a rough time over there so i thought since i had such a nice time i'd review it. if you see this, no matter who you are i hope you have an amazing day read more

The 4 Stars are for Raheem, the cashier. I think I have the name right. The manager there was quite rude and unhelpful. Raheem, however, made the visit pleasant. Thank you for helping me make a decision about the Cinnabon rolls! They were wonderful! Mr. Manager, lighten up...smile...to your workers and your customers. Life will be far more exciting. read more

THIS was the best experience I've had at any fast food restaurant since the pandemic started. A very nice young lady took my order and was very patient with me not understanding her she never got an attitude never did any of the things that I've come to expect from fast food restaurants. You can tell this is an established location and something has changed since the very negative reviews that were posted when I found it on my way through Macon. Ignore all of those negative comments and ratings because this place is not the one they described. read more

Wish I could leave zero stars. Went here had a decent sized order. Had to wait a while, had our order all wrong. Didn't give us some of the food. I went inside to get the stuff they didn't get us and it was a huge problem for them to give me the stuff we were missing. The female cook was yelling at me from the back. And then gave me the wrong order again!!! Super rude. Every worker there was just laughing and not helping at all. All of them need to get fired & just re start. Smh. Get some damn management. read more

Horrible service and sat in line for 20+ minutes. No reason any "fast food restaurant" should take that long.....

Placed and order 4 times who ever took my order started taking my order and as soon as I would finish he would say sorry hold on one moment over and over there was no one left in front on me in the drive thru I spend 15 minutes waiting on him and ordering and waiting in am very unsatisfied this happen September 5th 2019 at 3:50 The parking lot was mostly empty so I don't understand what took so long. if they where Training in employee they shouldn't have let him order for times they should've stopped them on the second time and took my order for me I have never been this unpleased with any restaurant ever I don't think I will ever return here and I will continue giving bad reviews and telling everyone how Unpleasing it was read more

This TB is conveniently located within 1/2 mile of the highway. Food was typical of most Taco Bells. I got a Baja Blast, triple layer nachos, and mexican pizza. The pizza had the beans unevenly spread with a large mountainous clump in the center, but I mostly ordered them to quench a craving so it was sufficient. Will probably visit this location again since they were nice and their drive thru was quick. read more

Taco Bell - Baja Blast and Mexican Pizza - Fast Food Near Me - Macon, Georgia

Spent 40 minutes in line just to get awful food. Fast food? No this place is slow when there is plenty of surrounding restaurants instead. Never returning to this Taco Bell. read more

DO NOT RECOMMEND. Customer service is horrible. Manager needs to do better with the way she talks and handle her staff.

taco bell would be so good if their service didn't suck ass. i got a mobile order and the lady at the window told me to pull up and they would bring me my food and we sat there for thirty fucking minutes and they knew we were there so i walked in and this really nice guy helped me but they literally they had it sitting behind the counter and had none of our drinks so i had to tell the guy what was printed on my ticket on the bag and the sauce wasn't in the bag. they gave me a regular taco instead of a supreme doritos loco taco when it literally had our order on the bag bruh. the nacho fries smelt like stale water and my friends quesadilla was burnt black on both sides. also the girl at the window was fucking rude, why cant people just be polite and ducking smile every once and a while. i work in the food industry and it's not that hard to fake a smile. it'd be nice to have a taco bell that didn't have ass employees. read more

Just had the most insane experience I've ever had at any fast food place ever. The line was long and we waited at least 45 minutes before we made it to the window and wow...that's where the fun really began. My 15yo daughter was driving and after, what we thought, was a pleasant interaction paying for our food, we waited another 20 or so minutes all while the woman working the drive thru glowered at us thru the window. My daughter and I made the comment that we didn't know why she was looking at us like that but just assumed she was just having a bad day. After they finally gave us our food, the woman told my daughter 'don't snatch the card from me again.' We were like 'what?' Snatch the card? What is she talking about? My daughter who did nothing but say thank you after all interactions was thoroughly confused. Of course, the woman closed the window immediately. Yup, I got heated because I wanted her name. Don't talk to my daughter like that after we just waited an hour for this food and you can bet we aren't actually eating this food after her coworkers came out of the kitchen laughing at the interaction. I wanted my money back...instead she called us fat ugly poor white trash bitches (hahaha)..and her coworker told us to 'just go home.' It was absolutely insane for absolutely no reason. I'm still shocked. Needless to say, we did not eat that food, we did not get a refund and we will never go back to this location. Absolutely unbelievable. I'm pretty sure she also said she was gonna call her mom to come beat me up. So cool Taco Bell...very very cool. read more

every time i go here i very specifically ask for no sour cream and every time i very specifically always get sour cream. unacceptable that it has happened every time at this location. i'd rather drive the 20 minutes across town to the other one than ever go back here read more