Let me preface this by saying night shift and dayshift are entirely different, Day shift the service is terrible, the dining room was disgusting and filthy, the manager would not acknowledge anyone in the dining room for over 30 minutes, and even upon acknowledgment just gestures at the kiosk, my food was made incorrectly and honestly after trying to get the managers attention I gave up and threw my food away and went somewhere else, I am a Taco Bell employee at a different location and know the ins and outs and am mortified at the service received. nightshift is on point with their service and item accuracy however I do recommend checking bags before leaving. read more

Loved the quesadillas Ordered online to pick up Still warm when we got home I totally recommend read more

The women who work here have the upmost nasty attitudes you've seen at a fast food establishment. You come for your food and you're immediately greeted with nasty energy and unnecessary attitude. They're lucky they don't come across the wrong customer one of these days. Never had a good experience coming here over the past year. It's even down to the general manager being rude to customers. Yuck. Don't be mad at the general population bc you can't do better than Taco Bell read more

poor customer service, felt. rushed when ordering. lady on the mic was extremely rude

My husband went to Taco Bell for me today after I had to pull a double at work and that's all I could think about all day. He orders the seven dollar Luxe cravings box that I always get. They charged him for a nine dollar box and gave him a five dollar box. On top of that, I wanted a dirty Baja blast, but they said that the cream machine was broken? I'm an avid lover of Taco Bell and I honestly eat Taco Bell more than I should, but I just moved here and this is the closest Taco Bell to my house. It's honestly just a massive letdown that the last three times I've been here something has happened and my order has been wrong, or I've been wrongly charged. And to add to that, when my husband pulled around to get the correct order, there was a gentleman and a lady in there, and he said that they were both being extremely disrespectful. I've worked in the fast food industry, I'm actually the general manager of a fast food establishment. If my employees treated a customer the way that he got treated this evening over a mistake that the employee made, they would receive consequences. Do better, Taco Bell. read more

I came into the store to eat and the girl at the counter was rude and ignorant towards my girlfriend and there was a mouse in the bathroom it was disturbing and gross read more

I just wanted to write this review to highlight, Yasmine. She has great energy. When everyone is in a rush to get their meals, I see the customers impatience and almost in a rude like manner. But Yasmine was so professional and polite. I just felt it shouldn't go unnoticed. Thank you Yasmine. My visit to North Carolina was even better because of your hospitality. read more

I'm pretty sure the male employee I spoke to was intoxicated because of his slurred speech and hostility. I barely said 3 words to him as I had a mobile order. I ordered a chicken burrito and got cheese sauce and beef, a chicken stacker got beef and cheese sauce, loaded beef nachos and got beef and chipotle sauce. Nothing was warmed, the level of effort was unbelievable, I usually would never write a review for a fast food restaurant but this encounter was really strange, the male employee was really hostile so I didn't say anything to be safe. read more

Taco Bell - Fast Food Near Me - Jacksonville, North Carolina

Messed up our drink order but the man just ended up giving us two extra cups. Wasn't going to complain as that gave each of the 4 of us in my eating party our own drinks. The food took a bit to come out, but they were busy. The new self serve system of food ordering was simple and easy to understand and to use. I would call lit user friendly. The drink and sauce station was well stocked and appeared clean. It's fine if your looking for something cheap and eatable on the fly. Other then that go to El ceros for some real Mexican food. read more

I'm amazed at how little effort some people put into doing their job correctly. This had to be the slowest Taco Bell I've ever been to and my food was still TRASH! I waited in the drive thru line for about 20 minutes, so I thought for sure my food would be good and fresh...nope, I was wrong! I got all the way home (20 minute drive) just to find some dried up bean burritos that looked like they've been sitting outside in the sun all day. I will NEVER visit this location again. YUCK! Oh and what was the point in paying for extra cheese and extra red sauce if they just decided I didn't need any cheese or sauce at all anyway??? read more

Taco Bell - Dried out Bean Burrito - Fast Food Near Me - Jacksonville, North Carolina

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food was great, hard to mess up Taco Bell. however the guy working the window (white guy brown hair glasses mustache) practically threw the bag at us and drink and slammed the window shut after we said thank you. big vibe killer. read more

This Taco Bell serves crunchy tacos like it's supposed to be. Not soggy and falling apart. Thank you manager and staff. read more

So this review is short and too the point. This is in regards to the week of wings they are having right now. If you have not tried them or thought about trying them you should. They are crispy, seasoned, and a little greasy. All things wings should be.... from Taco bell. This is worth a try if one is near you but I'm not saying go out your way or compare them to wing places. Enjoy them for what they are... Hope you enjoy... read more

Went through the drive through... as you can see on my receipt I ordered two soft shell tacos WITHOUT cheese, ADD tomato (which they charged for) and of course as soon as I get home, I checked my tacos and they have cheese, and no tomato. The food was good once I added my own tomato.. read more

Taco Bell - Fast Food Near Me - Jacksonville, North Carolina

Waited about 30mins in a drive thru to then get food poisoning.....stay away from here

This Taco Bell is trash. It is always something with them. Our order is never correct and the people aren't the nicest we've ever encountered. Tonight we went through at 1:45 am and they told me they were closed. So I asked why google says they're open until 3 am and the guy told me they were given the go ahead to close an hour early since they were so short staffed. So I asked if I could order since it wasn't 2 am and he told me no, they couldn't take anymore orders. If the kid was going to act like they had to close right then, he shouldn't have said they had permission to close an hour early, because they closed earlier than an hour early. So this should definitely get addressed by management. read more

Drive through clerk asked if I would like any sauce. I replied with yes hot sauce please! Get all the way home to have no sauce in my bag! What a shame read more

Fast service with great quality food! Made sure my order was right and they all had smiling faces!

Worst service and quality of food I've ever had from a Taco Bell. My wife, daughter and I stood at the counter for nearly five minutes waiting to order while being ignored by every staff member. We choose to use the tablets to place our order since it was clear no one was willing to help us. While we struggled to place our order because our daughter wanted to keep pushing all the buttons, a Taco Bell employee sat next to us watching us struggle. As soon as we got our food, which was wrapped terribly, fell apart easily and had cheese inside that wasn't even melted, another couple walked in and the Taco Bell employee that was watching us struggle got up right away to help them. Terrible service, terrible quality of food. Will not be returning to this Taco Bell. read more

There was a miscommunication at the order station, but they addressed the issue kindly and professionally!! I have a dairy allergy and told them I needed tacos Fresca style, no cheese. Maybe I wasn't firm enough with saying my order and they were also very busy, but regardless, my order was messed up and came with cheese. The dining room is still closed due to COVID, so we had to go all the way through the drive through line again. Told them what had happened, and they offered to redo my order no questions asked! The staff was super apologetic about the whole incident, and even let me keep the messed up food. I was very impressed at how nice they were and will be going back! read more

I'm rarely blown away by a fast food place, but this TB never fails. Every time I come here I leave with a smile on my face. When I drive up, the staff is immediately welcoming and friendly. Not the usual monotone dribble you get at most fast food joints. When I get up to the window, whoever greets is always warm and friendly. Positive attitudes from every person who has served me. My order has never been incorrect. Granted, the food is the same TB food you'll find at any TB, but it's the outstanding service that was a splendid surprise that has me coming back to this specific location when in the need for something quick and easy. read more

Good Location, really Good Food, & Friendly Staff! Staff is Always listens when We Order. Then Happily Repeats back the Order to US. We will Visit these Location Often. This Location, & the North Marine Location Are Good Locations if Your Group is more than 3 People. read more

I love the service here. The employees are always pleasant and always get my order right. BUT recently they have been lacking in stuffing the quesadilla (see picture). I usually won't complain if that happens once or twice but for the past like 5 times it has happened and I'm getting pretty sick of it. Taco Bell isn't THAT cheap especially since I get extra jalapeño sauce so I expect some actual chicken, cheese and sauce in my quesadilla, an entire slice with nothing in it is ridiculous. I hate being that person but I take my Taco Bell pretty seriously lol. read more

Taco Bell - Fast Food Near Me - Jacksonville, North Carolina

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So for the most part this taco bell has been on par with every order and the food has been great. However my only complaint really is more with taco bells app on the phone its stupid and the order never gets to the taco bell at all. That being said when I talked to the manager their they were very nice to talk to and were there to answer my questions. I did get the refund for that in a few days and ordered food that day. So far I have only had one issue here and was a slip up of the order but they took care of that and I came down and they give me what I was missing. The restaurant is clean inside and the staff is friendly I will continue to visit this location time and time again. read more

This is a killer Taco Bell. They're consistently fast, accurate, tasty as a Taco Bell can be, and friendly. Instead of just telling me where the unsweetened iced tea was, the cashier came around the counter to direct me to it. I was thinking this is just a 4 star because Taco Bell food just is not authentic Mexican cuisine but the staff always says hello AND goodbye! read more

They always get my order right witch is not easy at Taco Bell. Friendly service and it's fast. Hope it's not just because there newest location. Also why does one town need 5 taco bells? read more

5 star Taco Bell! Great food and service every time. Caitlin (Kaitlyn?) is an absolute sweetheart!

Best Tacobell I've ever been to! Great service, friendly and fast! Plus my order has never been wrong (we usually have special requests too!) read more

This place is GREAT!!!! Not only are they fast, extremely friendly, and always serve HOT food that doesn't taste like cat litter, their health score is always high 90s. I believe it was 99.5 last time I was there. I ordered a decent amount of food during their lunch hour, I have never seen a FRESH soft taco until then. Great job! read more

I had a sudden craving for Taco Bell. I ended up going to this location and I have to agree it is the best Taco Bell I've been to in a while. Super friendly, fast service it was a great experience for fast food. This will definitely be the location I go to next time! read more

Eaten here three times this week for convenience and to give them a fair shot and all three times major discrepancies with my order. First order was a dinner order of three Doritos Locos tacos, two Chalupas, a Nacho Bell Grande, and three cheese Quesadillas. Also an assortment of sauces was asked for and drinks obviously as these were combos. Did a bag check to see if everything was there and it seemed to be in order but as we were limited on time, just numbers were checked. When I got home, the quesadillas were chicken which my kids don't like the chicken, the Doritos Locos were in the right container but weren't the Doritos Locos tacos. The chalupas were chicken not beef as requested, but the nachos were good. The next two orders were breakfast orders and they were sausage breakfast Crunchwraps. First time I received a California breakfast Crunchwrap and today I received a bacon Crunchwrap. They just can't seem to get an order correct. read more

April on the drive through is great, always friendly and curtious.

I was craving Taco Bell but was a little worrisome as I've had some bad experiences in the past with this chain. This one had such good reviews that I decided to test it out. Turns out they're not kidding! Best Taco Bell I've ever been too! Love stopping here for a quick lunch. I won't go to any other one. read more

Great service and great food. It's nice to be able to have a Taco Bell close to our house also.

I sure don't know what kind of Mexican food these people are used to, but the majority of Taco Hell's food now sucks. Everything is corporate box crap. Years ago, they used to serve a semi good chain product. Imagine red colored chip strips for a pepper replacement. Gimme a break.ANYONE who gives Taco Hell a 5 for just quick service needs to try a real food restaurant. Their tortillas are pasty doughy garbage, their quantities of filling pathetic. The taste what there is of it of their "premium" meats leave a LOT to be desired. WAY back when they decided to supply a green sauce and it came in a cup, it was good the cheap took over and just like the rest of the PEPSICO'S garbage, they sunk the boat. Taco Hell' "food" sucks. Their service depending on the staff that shift is pretty good. read more