First off i'd like to start by saying, the General Manager is one of the most uplifting people in the store. She consistently keeps a smile on her customer and employees faces. Food was done on time and actually faster than expected. The Vibe you get when you walk into the store is so peaceful aswell. It's so clean and welcoming from the jump. Definitely will be coming back again. read more

We had a nice lunch at this Taco Bell. We decided to skip the drive thru and went inside and ordered. When you go in, you order on the kiosk. Not sure if you could actually just order with a person or not. Frankly I'd rather order with a person. Once ordered, we decided to sit outside. I was really impressed with their outdoor seating area. It's really nice for a fast food joint. Nice ambiance. We had to wait a little while for our order which kind of surprised me since it didn't seem that busy. Once we got it, everything was correct, hot, and tasted good. Enjoyable lunch. read more

Worst Taco Bell out here, every time I've been it's over 30 min wait and they r always rude! This will b my last time gettin some late night tacos from here read more

They stole my credit card last night. I came around 9pm last night, got about $17 worth of food. I woke up to 4 extra charges totaling nearly $40 and realized my card wasn't in my purse. To top it off, my food was missing several items. Do better!! read more

This Taco Bell is conveniently located in the Grove Shopping Center in Hoover. I picked it up after shopping at pOpshelf, Target, and Kohl's. I ordered ahead on the app, and it did not take long at all. The worker was very friendly. They have $1 happy hour in the afternoon on their Baja Blast freezes right now. They are delicious and such a great deal! read more

Let me tell you how much this Taco Bell sucks. I placed a mobile order. Pull up at 11:15pm. The employees are out in the parking lot cutting up with friends while people are waiting in the drive through. They finally run back inside. I state that I have a mobile order and they say they can't complete my order because they are no longer making grilled items for the night. Mind you, they close at 1:00am. They say "their grill is down". This is not my first time with an issue like this. I don't know if it's locally owned, but if it is, I wish corporate would take it over. And if I could give less than a 1 star, I would. read more

They are slow, orders are never ready in a timely manner. I've had to cancel orders on numerous occasions due long wait times. Management/Ownership should be ashamed to have such a poorly run establishment. read more

Restaurant was very clean. Loved the new ordering system! It worked perfectly. Better than McDonald's. Food was good. I'll be visiting again. read more

It's 30 minutes to an hour per order. So be prepared to wait hours. They staff like 2 employees at max.

Service was quick. I'm not expecting much going to Taco Bell. But I'd like to get what I paid for. I found out why it was so quick when I looked at the food. This seemed deliberately incorrect and thrown together in 2 seconds. I opened these up because I knew something was missing when I unwrapped it. I'm glad I looked and took pics. This location has always been hit or miss depending on the time you go. Don't go anytime after 4PM. I stopped by around 9PM and it was a mistake. It's be nice to get a refund but that'll never happen at this location, I've tried. read more

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I have never been to a place that NEVER gets it right. I stopped tonight because nothing else was open. When I got to the window, the cashier read my order back to me and everything and STILL got it wrong. I checked the bag and right packaging but wrong food. Spending another 25 minutes to get back in car to return it was NOT an option. And I didn't eat what they gave me so going to bed hungry will be the end result. This place needs new management and staff! read more

I made the mistake of stopping here late at night with the munchies. The lady took my order, I drove around and paid. My order was correct. They gave it to me in record time, almost too fast. I ate it and it tasted fine. About 30 minutes later, I sharted and ran for the nearest toilet. Holy biscuits, I prayed, why God, why? What the hell was going on? I hadn't eaten anything in about 8 hours until scarfing down their tacos and a bean burrito. After 30 minutes of blowing it out, I needed a hug and a shower from being violated. I don't know what happened or if it was the food they sold me, but I cannot make myself eat here again after that. read more

Just close at this point. Kids working can't make a simple quesadilla asked for three chicken quesadillas and got three burnt tortillas with some cheese slapped on no chicken or jalapeño sauce in sight. If I were the owner of this place I would rehire the entire staff the high schoolers working have the work ethic of a 1st grader. Normally I don't review places but I downloaded the yelp app just for this considering I paid 17$ for some BS read more

Eight tacos, six packets of sauce. This was our second and last time to have the sauce problem at this location. Maybe cut costs by not putting twenty-two , yes you read that correctly, napkins in bag. read more

I have to update my review because of my experience with ordering through the app to pick up through the drive thru. My order was very wrong! Good thing I parked to check my order before driving off. I had to get back into the drive thru line to tell them. They told me to come inside. I told them I wasn't dressed to come inside, which is why I chose to pick up via drive thru. They told me to pull around to the front. After 10-15 minutes, an employee came out and brought my correct items. He apologized for the error. They said they are working out some kinks with the app. The app charged me twice for my order. The second charge did eventually drop off, but I didn't like them holding my funds for a second charge that shouldn't have been there. Overall, I'd suggest not using the Taco Bell app. It's more trouble than it's worth. Just order when you get there. read more

Not mad at food or service workers. More so angry at employers for staffing a Taco Bell on a busy Saturday with only three people and expecting the people who ordered to be satisfied with waiting for 60+ minutes inside the Taco Bell. Again, I don't blame the workers. They were attentive and tried their best to handle the traffic. read more

Apparently they care more about drive time than customers. Made me back up and pull forward 3 times!!

Better than before but there foos is usually cold or soggy. Sadly there wasn't any crunch in my wrap but still delicious l. read more

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Update!! We went for dinner tonight and the food and service were great! Much better quality of food compared to our last experience at this location. Everything seemed to be fresh and hadn't been sitting out! The inside of the restaurant was clean and spacious. The $5 veggie craving box is a great deal! You get $12+ worth of food for $5! Black bean chalupa, black bean taco, fiesta refried bean burrito, cinnamon twists and a drink! Such a deal! read more

Taco Bell - Taco Bell The Grove in Hoover - Fast Food Near Me - Hoover, Alabama

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This Taco Bell is consistently bad. The almost always mess up my order, without fail. I always order via the mobile app to help minimize any errors - which doesn't seem to help. I've received burritos made with cold beans. Most recently received a crunch wrap without meat. They aren't ever really busy when I've visited, so I don't get it. read more

I wish I could leave a 0 star my family ordered meals for 5 people. We made it home and realized they completely left out two quesalupas and gave us this small Crunchwrap supreme . I was expecting better food from a new location but they managed to just take our money. The other parts of the meal were all much smaller servings then the location just down the highway. I'd recommend the location on 31 over this place. Do not waste your money or time at this location. 0/10 Update: went back to get my quesalupas and instead got too chalupas. This place is a joke read more

Taco Bell - Crunchwrap "supreme" - Fast Food Near Me - Hoover, Alabama

I chose to dine in and all staff were hiding in back and the front counter was deserted. The restaraunt was empty and no customers in drive thru. A couple was walking away from the counter to the parking lot with no food in hand when we entered (not a good sign). The staff were joking and chatting and saw my group walk in, but wouldn't come to the register nor acknowledge our presence. Eventually I noticed a kiosk to the side and finally figured out that is how I could get some food. So we ordered food and drinks and waited. When the food was ready, the kid dropped a bag at the counter, yelled my name and walked off. The drink cups were forgotten and I called into the kitchen but they continued to ignore me. So...I walked around the counter to pull two cups off of the stack. As I am walking toward the drink station a short woman blows past the counter from the parking lot and mentions something about kicking us out of the store. I go back to the counter to ask if she was talking to me and she confirms that if I ever try to go behind the counter again I woudl be banned from the store. I explained that I tried to get someone's attention but I was being ignored so I grabbed the cups. She told me she watched it all go down from her car in the parking lot and that she is the MANAGER (with emphasis). Her team is busy working; so it was my problem that I don't have the drink cups (I guess?). I told her that there are no other customers in the store and that her staff was goofing off in back and ignoring the customers that come in. She then told me to take my food and leave the store...OK. As I was being lectured by a very rude MANAGER, another customer walked in and saw the treatment I was receiving and turned around and walked out too. This location is doing a great job of protecting their staff from being overworked. They are literally ejecting customers from the store. Congrats, they won't have to worry about my patronage bothering them ever again. Oh and the food was sloppily prepared and almost no meat in any of the items. In addition to the terrible treatment I received, it was definitely a poor value for the price I paid. As a business owner, I would prefer to have given this feedback to the owner of the franchise since I would like to have received the same regarding my employees. Unfortunately, I couldn't find that information handily through a web search so I am leaving it here in a public forum. read more

I went to this brand new (opened for less than a year) Taco Bell on the night of Easter at 7:30pm. I ordered supreme tacos and a steak quesadilla. I was not told to pull up because obviously that too much to ask from the thugs that were working that night. My order was wrong, and the drive-thru cashier made me wait while the car in front of me pulled up and then back to (I suspect) better their abhorrent drive-thru time average. I was then asked to do the same thing. I got my food after paying $14. I have never submitted a complaint on any store in my life, but when I did, I was met with this message that I have pictured. The message is from Sarah Longwood who is affiliated with Taco Bell in some way that she did not disclose, but she did have a Taco Bell email address. This place is the last place on earth you would want to eat. I am following up with corporate today to see if anything can be done to save this brand new building in a great area, from the dregs they have seen fit to hire and run the place. read more

Taco Bell - This is the response I was met with after emailing a valid complaint. - Fast Food Near Me - Hoover, Alabama

I would leave a 0, but that's not an option. I'm very easy to please, but why open a new branch if you can supply this one....

Just overall this taco bell has disappointed me over and over again. The service there is so lazy and terrible. Ill get excuse after excuse to why I can't get my food. Like for an example the "card machine was broken". Any other taco bell is great. read more

Please avoid this Taco Bell at all cost. They do not even deserve the title of Taco Bell. Their fryer "wasn't working", their freeze machine "wasn't working", they were out of potato's, and they were out of paper towels. Their dining room was closed early and they were out of the Taco Bell exclusive Baja blast. The manager was also extremely rude! 0/10 read more

Very annoying to go to a fast food restaurant and order something as simple as four plain soft tacos, only to get four supreme tacos!

This Taco Bell is supposed to be opened until 12. Every single time I come over here the workers are all sitting outside on the patio not serving. One night I came here at 9pm they were closed because they were all sitting outside smoking on the patio. Worst location there ever has been. They sit out there and say "we're not opened." I've also come to this location middle of the day and they said "we're only taking mobile orders".. this happened twice. read more

check your food. open it up, you will see a spoon of meet with a bunch of lettuce insid. rip off even more ‼