If I could give you a negative response I would. I have never been so upset as now. My 87 year old dad and 86 year old mom when there to get lunch after church, they did not know how to use the kiosk and asked the lady behind the counter if she could please take their order, she told them that they were busy and she didn't have the time to take their order they would have to use the kiosk. My parents left and said they have never see such poor customer . read more

Placed order via app, said ready at 11:35 come in and pick up, came in, no order, stood there 10 minutes before staff acknowledged me, order not ready until 11:59 read more

Taco Bell - Placed order via app, said ready at 11:35 come in and pick up, came in, no order, order not ready until 11:54. No apology offered. - Fast Food Near Me - Glendale, Arizona

I don't understand how Taco Bell as a business survives. This location doesn't make my order right ever. I don't like Taco Bell but plenty of people like it enough for me to go with them. When my peers order more food because they know that items will be messed up, that doesn't show any positive to Taco Bell. It seems they prey on people looking to spend as little as possible on food and they take full advantage. Why are we willing to settle for this? The food should just be right, right? If there's more to the story like a terrible store manager and corporate that only cares about drive thru times and additional items on each ticket then that should be addressed by the workers. Something needs to change for this location to be better because I just don't get it. After going to a different location (basically off grand and bell) they got my entire order correct. Also look at the comparison in the same burrito. Just why? read more

Taco Bell - Cheesy Bean and Rice Burrito - Fast Food Near Me - Glendale, Arizona

Would put 0 stars if I could, whoever the staff was on may 27th around 2:00pm are very ignorant employees and completely incompetent. We got a $7 value box, the taco was completely broken apart into pieces and not edible. The chalupa had only lettuce, cheese and tomato, no meat or condiments on it. The second 7 dollar box we ordered had lettuce on the taco and the chalupa after we requested no lettuce and confirmed it on the screen. I just ordered jalapeño cheese fries which was $5, I had to go back because I was given 8 individual fries total in the jalapeño fry's box, if you could count the amount of individual fries there is, then that is unacceptable. Cashiers name was Isabella R, I will never go there again and I will make sure my family and friends don't as well. read more

Omg 10 min per car wth is wrong with this place thought they were joking waiting behind 2 cars for 20 min then no word of apology or anything you can see the red clocks in the background showing the minutes the orders are late mine said 19... the other said 14 what are they doing there think that girl was on something no communication or greet or thank you glazed look just weird Plus the food was a joke look at that pic I posted of the taco there's literally nothing In there and the beans are grainy and had no taste awful no idea what's w that place almost told the people trying to get in line to just leave ... don't go here read more

Taco Bell - Nothing in the taco employees must be high - Fast Food Near Me - Glendale, Arizona

Has to be one of the worst Taco Bell's in the Valley. I have lived in the area for 10 years. poor quality, dont even try to have something you're allergic to taken out of something. they will fail 100%z It's always trying to nickel and dime customers from half filling the nacho cheese cups to rationing sauce by only allowing one per item. At one point replaced combo meal drink cups with water cups. It HAS to be an issue with the franchise owner. It's such a shame because it's a great location. American Greed at its finest read more

Why to Taco Bell .. have one of your employees asleep at a table and half of their ass crack showing.. I was there 30 minutes and never moved read more

Compared to all the ones I've gone to past 9 yrs. Worker were rude, food was cold in the middle, & usually would get 5 later bean burrito with no beans. And they literally just gave me bread with no meat. read more

Angelica needs to be retrained on customer service, I paid in cash and she said "oh my god" as if it was an inconvenience for her to have to count. As I attempt to put my change away she continues to rudely repeat "here you go" as if she was in a rush to pass me my drink. I said you don't have to rush me, as I reach for the drink she exclaimed "I'm not rushing you then slams window. Angelica needs to also understand that without customers she would not have a job. read more

ZERO STARS!! What the f**k is this shit Taco Bell? Do the workers even care about serving food? Tacos are completely drenched and soggy in i dont know what. It looks disgusting. It is not the meat sauce either. Maybe oil? Feels sticky and gross. Either way, why would anyone hand this off to a paying customer? DISGUSTED. Three tacos going in the trash. Stay away from this location. read more

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STEALING DEBIT CARD NUMBERS! This is the ONLY place I used my debit card today. I got a three soft taco combo and two supreme chicken soft tacos. No receipt was provided. 5 hours later I get a fraudulent attempt for almost $300.00 at Dick's Sporting Goods that my bank called to verify. I checked my recent transactions to double check everything and Taco Bell never even ran my card for the food!!! They took it for "payment" and stole my card number instead. Furious! Whoever was on shift running your drive-thru between 11am and 12:30pm are stealing your customers card info! read more

Worse place to go, always check your food as they missed few of the items in the order. Then the rude behavior, no sorry, they just close the window on ur face. If you say no beans in the crunch wrap, they give just the bread and the sauce. Don't go to this place. Worst experience, would give negative stars. read more

W.T.F IS THIS??? I ordered a bean burrito and they barely put enough filling inside its the same size as my cheesy roll-up which only has cheese in it. It is why called BEAN BURRITO!!! if i wanted just the TORTILLA then I would have just ordered tortilla. Get your $h1t together taco bell. Lazy mfs! read more

Taco Bell - Fast Food Near Me - Glendale, Arizona

This place needs help. There is always issues at this location. They don't have this or they are out of that. They don't take this payment, yet it's stated they do. Apple Pay is only to be use for inside customers. To now they only accept cash. Let's get the act together Taco Bell. read more

Went to have a nice little late snack and got this crap, literally lost my appetite after this. We got no sauce and no straws what do they expect us to do? Drink our soda with our noses. read more

Taco Bell - Fast Food Near Me - Glendale, Arizona

I went at 1105 and the hours on google and on their windows say the close at 12. I drove up to the window and after two minutes someone finally paid attention to me, and told me they close at 11 now and then turned around. So unprofessional. So rude. read more

Taco Bell - Fast Food Near Me - Glendale, Arizona

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I am a bit upset. Because they took my $3 cash and charged the whole $18 order on my card. When I specifically said $3 cash and the rest on card... probably my fault for making it a bit complicated, but at least give me back my $3 ... I didn't realize the transaction until I got home. Sigh* read more

I found the location to have a clean and comfortable feeling inside. Taco Bell does not disappoint. My order was neatly and orderly put into a bag. Online ordering allows you to request packages of hot sauce, unfortunately missing. Life is not perfect and things happen. There were two tables where packages of hot sauce were easily available, challenge solved. The signage on the east side of the building was a challenge to recognize for a Taco Bell. We will be back as the order was put together with care and tasted great. Thank you Taco Bell. read more

They can't get an order right, they want $15 an hour for what? It's literally reading instructions

This Taco Bell is awful. They forget half your food, can't handle an online order, the lobby is always closed. No sauce with my food. No ice in my drink. Do yourself a favor, go to Del Taco 2 miles up the road. read more

***WARNING*** If you order with the Taco Bell App, you will be OVERCHARGED on your credit card or however you pay on the App. I have been overcharged TWICE and now can't seem to get anyone from Corporate to return my calls, my emails, my text and Messenger messages, etc.! The receipt has the correct price, but your credit card is CHARGED MORE than your receipt shows! Should be ILLEGAL. read more

All of the other comments echo what i'm about to say, but sometimes horrible service and attitudes need to be called out. So we ate inside and the young lady taking our order was nice, so i had high hopes. Those hopes quickly dinenished when the rude lady (Manager maybe?) called out our order name. We picked it up and it certainly was not what we ordered. when my son returned and asked for our actual order, the mean lady in the back snapped at him, and said "that's not your order" well no shi* lady! anyway, they sorta remade it, still wasn't right, still was cool in temp, and honestly looked unappealing. Most taco bell's we go to are much better, we won't be coming back, and you should find a different location read more

Food was terrible ordered no onions had hand full of onions how hard is bean and cheese burrito no onions. New fries are terrible soggy

I felt as a customer that the manager mexican lady at night time on saturday was rude to the CHILDREN that were working, she is not respectful to the other employees and i feel like that isnt appropriate since she is a grown woman. The food was fine. read more

I used the Taco Bell app to order and was double-charged for TWO entire orders. I'm not sure why the employees didn't just cancel the duplicate order, since it had the same name, same items, sent at the same time, etc. But the order was allowed to be charged to my card, so I paid for TWO entire meals for two, only received one meal, and NOBODY SEEMS TO BE ABLE TO DO ANYTHING ABOUT THIS! I can't get hold of anyone off of the Taco Bell website, and the restaurant employees say there is nothing they can do. How can it be possible for a company as big as Taco Bell to not make any customer service reps available to handle complaints? I simply want my money back that I was OVERCHARGED. Why is this so hard/impossible? read more

The worst Taco Bell I've been to. I usually come here because I do Target pick up but the crew here are extremely rude and slow. I waited 25 min in line at the drive thru today. The person taking my order was extremely rude when I had to repeat my order 3 times because I'm not sure if she was under the influence or what ? Then I was missing half of my food I paid for. When I only bought 6 items! My husband worked at Taco Bell in high school and my brother in law as well. None of the items I purchased were difficult never again ! read more

I got a Mexican pizza, who ever bagged my pizza placed it side ways in the bag. Obviously when I opened the bag everything slide to one side. I went back to get a new one. Monica told everyone I opened it upside down and to make me a new one. The staff continued making remarks forgetting the window is open. When Monica is walking back with the new pizza she said she would bag it but I would just open it upside down again. Maybe next time you guys can use a bag that fits a pizza the appropriate way and not on its side. read more

Horrible ask for a lot of fire sauce told him handful in drive thru getting home only two packets smh something so simple to do

Terrible customer service. Cashier laughs at your face if you don't say Tostada with a Mexican accent. Rude rude rude. I ask her what's so funny. Stares like a deer in head lights. Then she can't figure out how to spell JESSICA. Then she's rude to my sister and throws her change at her. Guess that's why you work at Taco Bell Stephanie no people skills. I would like to add that this Stephanie looks like she hasn't showered in about a week. Working around food she should have her hair bushed and clean. read more

Taco Bell - Fast Food Near Me - Glendale, Arizona

Best Taco Bell I've ever been to! I am a frequent goer of the Taco Bell and have never been so blessed to find one that STUFFS each item like this location. Would you like your day to get better? Than go to this location and get the best quesarito you've ever had. Every employee deserves a raise. read more

Caution using door dash with this taco bell. They have left all requested hot sauce out of my order and Door Dash won't refund you or do anything if this happens. read more

Horrible manager. I go a lot on my lunch break and sit in the restaurant to eat so I've seen his interactions with employees and customers and it's never good. He is extremely rude. This evening we ordered our food at 6:15, which we already had waited 5 mins to order. At 6:27 we still didn't receive our food yet people who ordered after us started complain and got there food before us. My boyfriend confronted them about what was going on and there was just mass confusion. So being mad we had to get our money back and get food else where which only gave me 5 minutes to eat. Management definitely needs to be checked. read more

This Taco Bell needs a lot of improvement and I can only hope that by displaying their short comings on yelp that someone takes notice. Had to throw away 2 Mexicans pizzas because they were cooked in rancid old oil. People working here obviously aren't tasting their product. read more

When it comes to Americanized Mexican food, Taco Bell fits the bill. Fast, basic and according to our kiddos, satisfying. We ordered 2 Nacho Tacos and the 3 tacos with drink deal. A snack under $10. You can't beat that. read more

I ordered a A couple orders of food. When we got home you can see were somebody has messed with the food and put their thumb into the burrito and pushed in on it. The tacos were crushed. It's like nobody cares, I would not recommend going here please if you don't wanna get sick don't go to this place. Worst experience I've ever had with Taco Bell read more

Hang onto your Hazmat kit when visiting this taco bell. Conditions inside the restaurant are unhygienic, filthy, nasty and on the verge of being a hazard to public health. Describing the drive-through service as slow would be an understatement of epic proportions. The staff...incompetent, lazy, rude, dimwitted, and generally zombie-like in their overall deportment. Quality of food : tacos - soggy, half-filled with rancid mystery meat and soggy lettuce. (Attempts to contact the management have been unproductive.) This franchise will likely self-destruct due to substandard food and customer service, so best of luck to the future owners and management team) read more

I am so over this Taco Bell. I have never left there with a positive experience when I didn't tell myself never again. They either forget items or treat you like you are an inconvenience. Tried to order an item and was told I can no longer order that in the drive thru, only via mobile app. Ummm. What?!? So you cannot make it? No we can't only through mobile app. Ok. So I ordered something else they said was similar. Pull up to the window and asked if there was sour cream in the item. There was and I cannot have it so I asked for the item without it. The manager comes out from the back and yells towards the drive thru at me, "can we make sure we are checking the order on the screen" just as rude as can be. This is the second run in with this manager being so rude, I would never treat a customer like that. Then...as always I'm asked to drive around with no one behind me simply so that their numbers look better to corporate. NEVER AGAIN!!!!! read more

I've never been more disappointed in my life. my fiancé and I went through the drive through, we asked if they had Apple Pay, they said no it's broken. Must come inside to use it. Okay, no problem. Go inside, the food they had made, was "thrown away" and they "forgot" what the order was, whatever. The girl said it needed to be remade. I pay, I don't even get my cup yet and my food is done before the two people in front of me. Turns out, it was the food they "forgot" that was super cold. Had ZERO meat and was an incomplete order. There is zero management there. Literally no one knows what is happening at all in there. literal free for all. -10 out of 10... Please do not waste your time at this exact location. Go to a different location all around. This place needs to be revamped or shut down completely. read more

Are these people idiots? They couldn't get an order right if they tried. I know you work at Taco Bell but really?!!! Do your job, do it well, and have some self respect! read more

I went to Taco Bell for lunch today to celebrate Martin Luther King Jr Day. Dude, they gave me my nachos without any cheese! How do you forget the cheese on nachos? One star for breaking my heart. read more