Stopped at Taco Bell KFC in Farmington, Maine this afternoon to grab some lunch after my Grandson's basketball game.
As I have done dozens, if not hundreds of times in the past I requested "unsweetened iced tea, topped with lemonade".
The manager, Debbie, refused to do that for me, claiming that it was against company policy to "mix drinks". No other Taco Bell, KFC, or Burger King has ever refused my simple request. Iced tea is almost always offered with lemon, and there is even a drink called an Arnold Palmer that is a combination of iced tea and lemonade.
If this is a local location policy, or a corporate policy I sure think she needs a bit of common sense rather than to send a customer away by refusing business. I cancelled my order and left.
Before I drove away I tried to go inside to talk to the manager, but the doors were locked at 230 in the afternoon. So I drove back around to the drive thru and discovered that it WAS the manager that refused my request.
I asked how to contact the owner of the location and I was told to go online. Worst customer experience ever except maybe at Boomers in Norway. Never have been and never will go back there or let anyone else either!
I would ask everyone to share this experience far and wide.
And if you are local to Farmington, Maine, please eat anywhere else other than Taco Bell/KFC.
Thank you!
Ps. I tried to get a picture of Debbie, but she hid and sent other employees to talk to me at the back door and drive thru window, thus the sign picture to show I was there. read more