This is the worst Taco Bell I've been to in quite awhile but it's in a ghetto area of Far Rockaway, so I really shouldn't expect much. Save yourself the time & the crazy aggravation and go somewhere else to eat........anywhere but here. YELP needs to allow us to give ZERO Stars when applicable
I've been to this particular restaurant before but the customer service has gone way down hill in the last few months. The pregnant cashier and the drive-through girl were rude and seemed very confused especially by my order, even though it was very simple. Perhaps they need more training or an refresher course.
I have a coupon for B1G1 bean burrito, so I requested 2 bean burritos with red sauce on top. The cashier kept saying "they don't have red sauce", but they do, according to the drive-through girl (she shouted " YES we do"). The cashier called the drive through lady over to the register and I explained what I wanted again but the drive-through girl said "they didn't have burritos".......even though a I saw a guy making some for a drive-through order
I asked for the manager and the cashier seemed completely dumbfounded by my request, she just stood there like a fish opening and closing her mouth repeatedly, lol The drive- through girl came over again, I asked her "to please get the manager before the cashier gives birth or faints" but she threw her hands in the air and walked away.
At this point I gave up trying to order food so I then ordered 3 large wild strawberry freezes. The cashier rang up the order, it came to 9.86 so I swiped my card and she made the drinks but she failed to give me the receipt. I said " please give me the receipt so I would have the restaurant info for when I called corporate later about my experience here today", at that point the cashier said "they can't print receipts today"......whaaaaaat?
I told her "that I could google the store address to call corporate, push come to shove".
Then the cashier told me to swipe my card again, NOW she said the transaction didn't go through but she made the 3 drinks earlier (they don't make these drinks until they are paid for and remember I had already swiped my card once and she said they can't print receipts) BUT she wanted me to swipe again .........say whaaatttt??
Yeah that's NOT going to happen until I check my account to see if the first transaction went through or not first before swiping again. That seriously pissed the cashier off big time (she started hugging, puffing and slamming her hand on the counter) but I wasn't going to pay twice. I should have videotaped this entire fiasco but I didn't think about it at the time.
This area is notorious for having bad cell phone reception and I couldn't access my bank account after several tries. The cashier was becoming completely unhinged and was speaking in another language that I didn't recognize because I wanted to check before swiping again and she kept insisting that I swipe my card again. I had my son take my phone outside to see if the reception was better but it wasn't. He was laughing because this was becoming a comic relief side show
I told her to forget the order because I can't access my account in this area and since they had lied about the red sauce and burritos.......I don't trust them. THEN a large man walk to the register to see what was going on.......I told him that "he came too late and I would call Corporate and do a Yelp review about my experience here today " . He said "go ahead and call corporate , they can't do anything about it and no one checks Yelp reviews". I laughed and walked out.
Good GRIEF, all of this drama over 2 burritos and 3 freeze drinks read more