The little girl working on Sunday was not it. I was traveling all day and decided to jump off the road to grab a quick bite to eat and I still wasn't even halfway to where I needed to be so I was tired and hungry and this little girl with three other guys back there we're not paying attention and I was the only one in there and I was patiently waiting Because there was a young man who was doing drive-through, and this girl kept looking at me and then turned her back and started talking to the guys doing nothing, and then she looked down to see if I was still there, and it was kind of really annoying that I was standing there for at least 5 minutes waiting for someone to come help me when you got two other people doing nothing but talking I don't know if she's new but she should not be working in the front if she doesn't know how to approach customers or at least tell a customer wait. We will be right with you. Something! The food wasn't fresh at all and I was disappointed over all! Never stopping here again but thanks to the young man who stepped up and helped me. I think they need to train the workers a little more. read more

They will let anyone be manager seen (Jason) stuffing his face while he should've been working but the crew was great tho

Absolutely amazing every single time I go there when I order. It always comes out hot and fresh and the workers are nice. and the place is really clean. They do an absolutely amazing job there. read more

The tacos are okay nothing over the top. Staff are friendly and helpful. And they do honor First Responders with a discount.

Probably the worse place in Covington to eat.... I think the only thing keeping them in business are the occasional interstate travelers..... staff is rude, food is awful , employees are loud and offensive.... Go ahead and find out for yourself read more

Can't serve breakfast at 10:30 because they have no Food. Sign on wall clearly states breakfast until 11 am. Then told cannot get a refund and need to call a number to get a refund. Only person I'm calling is FDIC. Do not eat here , don't waste your money here. People are rude and have no care for customer care. read more

Ran out of Lettuce and didn't seam to care, the restaurant also had a bad unclean smell

Rude service and always the order is messed up. People in the drive through hanging out and talking to staff through the window. They never even order food, and the manger lets this happen. read more

to whom this may concern and to fellow costumers. working late means there are very few available options for dinner and Taco Bell is one place that for some reason has quality food on the occasion, but here recently I have wasted an excessive amount of money at this location and have been truly treated horribly not only we're they extremely rude, but when we asked for the store number she said she didnt know it and couldn't get the manager. Then said she couldnt give us her name. And she also didn't even give us our food the way we ordered it. This is in Covington VA. read more

"Welcome to Taco Bell, what can I get you"? we responded "a chicken quesadilla" Employees response "sorry, Nevermind we are closed" We went at 4:49 on a Sunday! With a car in front and behind us. Refused to take anyone's order. They were clearly open but looked like they were having a birthday party inside. read more

If I could give no stars, I would. I originally thought they gave me regular tacos instead of double deckers. Turns out, they forgot the double deckers entirely. Aid for a service that didn't deliver. Never going here again. read more

Taco Bell - Ordered double deckers and got regular tacos. Wish I would have seen it before I pulled out of the drive through. Simple order. - Fast Food Near Me - Covington, Virginia

They are always out of everything. I NEVERRRRR complain but the other night they basically shut down early at 11:15pm! They close at 1am. They were cleaning the frier and the grill and said that to me as I was about to place my order in the drive thru! It's a problem every time I go there read more

My husband and son love taco bell. I went thru the drive thru , I placed my order . The guy would say I cant hear you. So basically I was yelling in the speaker . Got to the window to only find the workers were so loud that no wonder he couldnt hear.. so I hot the ticket and saw that they didnt have all my order . When the guy came to give me my food , the manager said do not change her order make her go thru again. Granted there was one other car but it was their mistake. I will never eat here again. read more

It's a Taco Bell, the bar is already low, but this place manages to trip over it. Service was slow as can be (10m to get your order) and the restaurant was empty on a Saturday afternoon. On top of that the food comes out terrible. Shells are stale, sour cream was all in one side of the taco, and how do you mess up a mexi pizza? I don't know but they sure did it. The place is mostly clean so I guess there's that. read more

Terrible service. I was forced to wait 10 minutes for one car in the drive thru. One woman was very rude to us.

This is the second time in a month that I have gone through drive through and they told me they were out of nacho cheese. How the heck do you run out of one of the main ingredients. But tonight she contradicted herself and said they were out but it would be 30 minutes before they had some. Whatever... not going there again. This is the one in Covington VA. They are pitiful read more

+ Cleanish + Decent customer service - Stale tortillas, cold meat, and dry cheese - Low quality, even for a Taco Bell read more

Tried to go through the drive thru an hour after opening time. A really nice worker tried to take our order but before we had the chance to order, a rude lady said "we are not taking orders right now". Coming from someone who has worked fast food before her attitude needs some work and the nice worker that offered to take our order needs a raise from having to deal with her. read more

It's okay. It's a TacoBell, so nothing magical about it. We typically only eat there when we have to pick up something on the run. We always are dissatisfied with our food, but have come to the conclusion that it is edible enough to eat, it's cheap and this is as good as it gets as far as quality of food and staff here. read more

Best Taco Bell we have ever stopped at! Staff was over the top. Food was hot and came out quickly

What crappy service. We walked in at 1003 pm, so, yes, the doors were unlocked. A guy was grabbing his tray sit down, and we were told to leave because they were closing the dining room. We then had to go back to our hotel and get in our vehicle to access the drive thru, which was pretty dumb on my part. The workers at this store aren't worth minimum wage if they can't service customers appropriately. It's the first step up the ladder of success. read more

This place is so slow. The shells were completely stale. We had to tell them to change it in order for them to actually figure it out. We waited for our food for 20 min. Rather go to a Dell Taco. read more

This has to be the slowest Taco Bell I've ever been to!!! People standing around in back dancing and talking instead of making orders!!!! It took 20 mins to get my food for being right off a major highway you would think they would be just a bit faster. Wasn't even lunch rush was there at 2:00 pm. read more

This new location is doing a great job. The food and the service are super. Large selection of menu items, very good taste. Mailing address is 100 Mall Road, located on East Madison between the Shell station and the Best Western. Map is incorrect due to the address, directly across the interstate from where the map says. read more

horrible service, our tacos weren't even wrapped up in the paper. literally the taco was thrown in the bag with the paper it's supposed to be wrapped in sitting on top of it. especially with covid19 getting spread around the last thing i want is for my taco to be sitting in a bag not wrapped collecting germs. the tacos were thrown together as if doing their job properly was too hard. i had enough cheese in the container for my chips and cheese to eat one chip. it wasn't even filled half way. they did not get our order right and we were missing 2 tacos. read more