Waiting for so long to get my food, been waiting for over 20 minutes now, and all i ordered was one singular burrito

I've been there probably ten times in the past 2 months, and every single time, they manage to screw up my order somehow. Whether they add ice to the drink even though I removed it or add lettuce to my taco even though I removed it, it's as if the employees are completely illiterate. It takes 2 seconds to glance at the order and see "no lettuce" or "no ice" before making the food or filling the drink, and yet they still manage to mess up. They also frequently forget the sour cream, which is a separate issue. I don't understand how in the five or so minutes it takes them to actually make the food between when I pull up and tell them I'm picking up a mobile order and the time I actually get my food, they STILL manage to make mistakes. read more

I have went to many Taco Bell's and never had a problem till this one they gave me my 3 Dorito taco and didn't put no sour cream no tomatoes even though I told them to read more

Traumatizing. That's the only word I can use to describe this experience. It was earlier this evening, a Friday night. My 7-year-old had a really hard day, and I wanted to cheer him up. He asked for Taco Bell, and I said yes. I imagined we'd be home by 8:30--eating dinner, playing a video game together, just having a little time as a family before bed. Instead, we ended up having one of the worst nights I can remember. We pulled into the Taco Bell drive-thru around 8:10 PM, expecting a quick stop--maybe 10 or 15 minutes. We were trapped in that line for an hour and 45 minutes, finally leaving at 9:56 PM. When I say "trapped," I mean literally stuck with no way to get out. The drive-thru has one narrow lane with no exit. On the right, there's a full retaining wall. On the left, there's the menu board and curbing that wraps around the building. In addition to the menu, there's a patch of grass that might seem like an escape route at first glance. However, to use it, you'd have to drive over a large curb, across the grass, and then face a row of parked DoorDash and Uber Eats drivers on the other side. That area also has utility boxes that make maneuvering impossible. There was no path out--just a long wait with no option to leave. While we were stuck in line, things just kept getting worse. The SUV in front of us had a broken tail light--the light still worked, but the red cover was missing, so a harsh, unfiltered white light was shining directly into our faces. From the driver's seat, I held up a book for what felt like forever just to cast a shadow over my son's face and block the glare. After being hungry and tired for over an hour and a half in the car, my 7-year-old got carsick and threw up in the back seat. I felt completely helpless. I called my husband to vent about how awful the situation was, and he ended up calling the Taco Bell location three separate times trying to help. During the first two calls, they said they were short-staffed and overloaded with DoorDash orders. On the third call, he got a busy signal. He even thought about coming to help, but there was truly nothing he could do--we were physically stuck. Eventually, we reached the pickup window. I thought about just driving away, but I was torn. We had already waited so long, and I didn't want it all to be for nothing. I told the employee that my son had thrown up, and they kindly gave me an empty cup for him to use, which he did. They also gave me a cup of water for him too. I was grateful in that moment, thinking we were finally at the end of it. We ended up sitting at the pickup window for more than 20 additional minutes. During that time, my son threw up again. He was completely miserable. My 3-year-old was miserable too and fell asleep right as we finally got to the window--without eating dinner. I began waving to try to get someone's attention for more napkins, but no one noticed. I sat there crying, completely overwhelmed, while my son continued to be sick in the back seat. He never even ate the tacos he had been so excited for. Throughout all of this, DoorDash and Uber Eats drivers continued flowing in and out of the restaurant, picking up massive orders. It was obvious those app-based orders were being prioritized over the real families physically stuck in the drive-thru. The restaurant should have paused online orders to deal with the in-person backup first. It was unacceptable to let families sit in cars for nearly two hours while people at home got their food faster. This wasn't just a messed-up dinner. It was supposed to be a small gesture to help my son recover from a bad day. Instead, it became a night of vomiting, crying, and zero quality time together. I will never return to this Taco Bell. From now on, I'll gladly drive further to the Taco Bell in New Haven. At least there, I don't feel like I'm being held hostage in a curb-lined maze with no exit. Taco Bell: your drive-thru is a trap, your priorities are out of order, and the way this was handled was not just inconvenient--it was traumatic. Families deserve better. #TacoGate read more

Absolutely terrible nigga, 40 minute wait with only one car ahead of me literally unreasonable employees have two brain cells and I will never be going back read more

traumatizing x 3. We've been sitting in the drive-through for almost 40 minutes. this is not how long it's supposed to take to get fast food. But the workers seemed to be working tirelessly. read more

If I could give this a -5 I would. Terrible food. Don't waste your money and if unfortunately you did....just flush it down the toilet and eliminate the middle man. Went thru drive thru at about 7 pm. Everything we ordered was tasteless, cold with the paper wrap stuck to it. Obviously everything was old and sitting around. read more

Absolutely the WORST breakfast sandwich in my sixty years. Drive thru attendant very rude and sandwiched sucked!!! Never again and I live in ansonia Wouldn't even give a 1 rating read more

The worst!! They love stealing money from people! Every single time they miss a bunch of things. Like how??? Just read the order and place the food in the bag!!! It is not that hard. read more

Ate in. Expect to order your meal by push button! Got a taco supreme that was half filled. They had no mild sauce. No small lids for my drink. read more

No matter how small the request the employees here are too stupid to follow it or care.

Got stuck in their drive-through line for an hour and a half. Once there are cars in back of you, there's no way to exit the line because they have a curb and a median all the way up to the window. Yet the whole time, I keep seeing DoorDash/UberEats drivers, pulling up and leaving right away with bags of food, while people are literally trapped in their drive-through line. They prioritize the things. And, this location is always understaffed so it seems to have a chronic management malfunction. All of the employees there are super nice, though, and I feel bad that they're put in this impossible position. Not sure if this is the fault of the a GM's poor management or of the owner being too greedy/careless to hire enough staff, but this is epic management failure. After all, this is a Taco Bell franchise...they literally have a playbook for how to operate, so it takes exceptional incompetence to f*** it up that badly. read more

Taco Bell is the best fast food in the world. I would eat it three meals a day if it were legal. The problem is, if you ordered three times from the Ansonia location, your order would be wrong twice. The emloyees here are stupid. Straight up. They will get your order wrong here more then they will get it right. Be sure to check your bag before leaving the drive thru. You could feed all of the valley's homeless population for a month with all the food they've screwed me out of in my lifetime. Also, be sure to ask for sauce packets before they shut the window because they sure as hell won't offer them. Imagine eating this stuff dry? Ewww. The exception to the rule here is Sean. Sean has worked here for like 20 years and runs a tight ship. If he's working, your order will be correct and made deliciously. Guaranteed. I haven't seen Sean here in quite some time though. I sure hope he didn't quit. Good guy. TLDR: Taco Bell Ansonia - 5 star food with 1 star service. read more

Taco Bell - Crunchwrap yummy - Fast Food Near Me - Ansonia, Connecticut

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As I was being greeted by the well spoken drive through worker. I thought I'd be well taken care of, but that's not what I received for my experience here. I ordered 3 burritos; to which all had rice that was undercooked beyond belief. I took a bite of each and all felt the same exact feeling, like I was chewing mini pebbles in my burrito. Immediately spit it out and threw away.! My drink was watered down which for some reason didn't bother me as much as my food. Waste of money. Very dissatisfied. Need new cooks!!!! read more

this place deserves no stars they can't do they job at all if it's this place or not eating I'll choose to not eat next time literally

Absolutely the worst Taco Bell I ever been to. The staff appears to not care in the slightest about making the food correctly/they don't even put an effort in to be friendly to the customers. I ordered my meal on a kiosk to make the chances of it being screwed up less, and they still screwed up the ENTIRE ORDER. The quesadilla was dryer than the desert, the put tons of lettuce on my taco when I asked for no lettuce, they charged me 50 cents for sour cream on the second taco for my spouse and didn't even put any on it. I had to ask over and over for my drink cups. And surprise surprise, the soda machine was flat. I love Taco Bell but I refuse to ever come to this location again. Definitely disappointed read more

This staff is one of the most responsive and down to earth staffs I have ever come across. In all my life, never have I experienced such a need to go to the bathroom. With that being said as they are rushing to close this kind and curious staff blessed me with the right to go to the bathroom. They opened the door and gave me the read carpet to this Taco Bell thrown and I will forever be appreciative of this amazing place. read more

Always good crew. Nice and fresh food typically hot. I go here about once a week and they are always friendly and get the order right. This is one of the good Taco Bells, give them your business. read more

Taco Bell - Fast Food Near Me - Ansonia, Connecticut

I've been to this Taco Bell drivethru so many times! I can't believe I haven't written a review yet. Taco Bell is Taco Bell. If you want to head "South of the Boarder" to T-bell, I'm sure you already know what you're in for...it's fast food. But, this location does a particularly good job in getting our order correct and they push the line along so well. When you first pull up you'll think the line is long, which it is, but just know that it moves very quickly. Cheap, tasty and freshly made fast-food. read more

I like thisTaco Bell. However recently they stopped carrying my favorite steak, rice and bean cheesy burrito. I'm disappointed. The cashier lady is funny. Every single time she asks to do the survey to win the big money. She really loves her job it seems as she is always friendly. The store manager should give her a raise. I'm serious. read more

For a Taco Bell, they aren't bad. We like to drive through every couple of weeks and generally get fresh food. We appreciate that the staff is typically very friendly & it's very rare that our orders are messed up in any way. Like I said, for a fast food place, they're pretty good. read more

My order wasn't anything what I got and when I called to complain the guy that answered said Welch Fuck you to and hung up Bad response I would recommend Mc Donald's right next door read more

Not only do they close the grill 45 minutes before closing time. But they are rude and didn't give the hot sauce I asked for. This is a place that I have stopped by many times when going home and every time they mess something up or don't offer the items that are on the menu, no matter what time it is. read more

Terrible customer service at the window. Rude. Wouldnt look toward the car. Acted like i was a bother and missed part of my order

Of course I like Taco Bell! Who doesn't love tacos? I've been eating here since I was a small child. I used to get their kid's meals when they had toys like Digimon in them. We went here every Saturday when my childhood friend came over. Anyway, the food. The food here is always good. I myself usually get a number four. Which has two tacos and a Mexican pizza. (You can even substitute the beef for beans if you want!) I also like the taco salad. The best part is at the end when you eat everything instead and then get to break the bowl, which is a taco shell, and dip it into salsa. Which leads me to the only time I was disappointed here. One night when I went here, I asked the woman running the drive-through for a side of salsa. She hands me fire sauce. I said, "I also asked for a side of salsa." She then asks me if I meant the red sauce they use on the burritos. No, I meant salsa. I gave no attitude by the way. THEN she asked if I meant pico de gaio. After I said no again, she said that they don't serve salsa. Are you kidding me? Yes, you do! I've been going here for 20 years! I just got it last week! I said none of that to her obviously. Also I never saw her working there again. I wonder why. read more

This is the poorest excuse for Mexican food. Dirty, sloppy location with sloppily prepared garbage.

They close the dining room before 8:00 pm when the sign on the door says they are open till 9:00 pm so they don't have to take customers. (AKA: poorly trained staff) Drive thru only w/ extremely long and slow line. read more

I ordered via door dash on Monday. The restaurant waited until my driver was there to tell me that what I ordered was no longer on the menu. They had the driver call me to tell me. Confirmed a substitution. My food gets here, I'm missing a drink. I'm missing 2 sides. I eat my grilled stuft burrito which was very poorly constructed. Less than an hour later I'm running for the bathroom. I had FOOD POISONING. I'll NEVER patronize this location again. Ever. read more

Family of 7 went to taco bell and it was horrible. the tacos tasted like cold garbage & tasted like they were left overs from 1 week ago. it seemed like they did try to make us believe they heated them up because when we got it , they were cold. like they were from the fridge. the tacos also tasted like dirt. like they didnt properly actually make the them. the burritos were so hard to even bite into and to chew on. they were disgusting. Its like they were made 1-2 weeks ago and heated them up. it tasted like takis that were left out on the counter for 3 days. But overall. the tacos were horrible.i think thats just because of the workers though. what a waste of $71. wouldnt recommend going to the taco bell in ansonia ct. read more

Ordered online to pick up and went through the drive through to get my food to find all the staff huddled by the back door getting high. Then when they finally decided to do their job they just said they didn't have anything. I figured they just didn't want to do their job since they were just huddled up smoking. This location needs a new staff asap. read more

hey its a Taco Bell. Great Prices and great variety, was the only way we got my son to try Mexican and now he Loves Mexican Food

My order was wrong and when I called to complain about my order the person who answered the phone was very nasty to me and hung up. EXTREMELY UNPROFESSIONAL!! read more

Shtty ass restaurant can't even make a crunchwrap supreme correctly . Only gave me cheese and beef . Where's the lettuce , sour cream or Tomatoes!!!!!! read more

Ladies, don't go here unless you want to risk getting the dude who, no matter what kind of day you are having or what you may look like, will order you to "Smile" in typical bored male fashion. read more

We all know how the food at taco bell is so there are no surprises there. The only thing Taco bell could possibly have going for them would be service. You guys suck so freakin baaaad its not funny. Every time I go through the drive through my order either gets totally screwed up or they leave the hot sauce out or a straw or whatever the case may be. I went through the drive through 5 times in a span of a week and a half and every time my order was badly screwed up. Why would I keep doing this if the service was so bad? I sometimes bring food home for someone else other than myself I would usually check the order to make sure it wasn`t screwed up then go back in and get it fixed. Just recently I stopped caring to check the order because `I`m sick of fixing things for everyone (I don't eat here) so everyone at home gets what they get and now they are tired of putting up with this crap. You high school kids are in for a rude awakening if you think you can keep half assing things through life. read more

if I could give this place zero stars I would. site says they're open until past 3am, we went at 2:15. They not only kept us at the window, despite us being able to hear them talking over the mic, but when we finally got done waiting and drove up to the window, they STILL didn't open the window and say anything to us. Horrible service!! read more

I visits this taco bell and after getting my order I asked for salt (there was none available at the condiments station). I was told that they do not have salt available for customers. While I very much support giving the customer a choice of using salt or not, I consider them deciding for me to be wrong. And to make matters worst, I felt the staff was demeaning to me for asking for salt. I don't know if this it true for all taco bell or just this location, but I will not be returning. read more

Haven't been to a Taco Bell for a while and wish I didn't...went in the drive through and got stuck - FOR 45 minutes!!! Worst management EVER! Never had to wait in my entire life for 45 minutes in a drive through at a fast food place! read more

Christina was very rude to us for no reason but them again most of the drive thru girls are

This Taco Bell is always fresh fast and good! I am about to start a strict diet for the New Years. Need to shed the extra winter/holiday pounds. So last day to eat like a fatty, fat, FAT! Stop in for some fine service and food and found the girl that took my order high as a kite. My bet was she is tripping on heroine. I guess the manager is cool with it. I wouldnt let her near the cash register. I felt bad for her, that stuff is running rampid in the valley. All the customers were talking about it. I have to give this place 4 stars. read more