I got a taco party pack for my kids. My taco did not have lettuce or cheese on all of the pack. Just meat and shell. The manager of this restaurant should retrain the employees. I expect to get what I pay for. So sad. Go elsewhere read more

OK, it's Taco Bell. This one does Pizza Hut also, but not KFC. I don't know that I've ever been in the dining room of this one, but the drive-thru has always been good to me; my order is almost always correct and handed to me by a cheerful associate. The menu is well lit, the speaker works well, and it's relatively easy to access from both east or west on McDermott. Plus, there's other fast food nearby if you have whiny brats, er, uh, picky eaters that want something different. read more

Absolutely god-tier Taco Bell. I drive out of my way to come here. Food is always hot and perfectly made, especially compared to some other local Taco Bells. Employees need a raise, because they make me still love Taco Bell. read more

I'm not one to complain about fast food, especially not Taco Bell. This TB has been my location of choice for 15 years. But lately I prefer the Stacy Rd. location. The other evening, I drove through and ordered several things, and pulled to the window. The girl asked if I'd like some sauce, and I said "hot sauce". She handed me my bag (didn't say thank you or anything), and I pulled to the parking lot (I always do this now because I almost always have to go back inside to correct my order). 1. No hot sauce. But there was mild and fire. This is not a huge complaint, but since I was there, I thought I'd go in and grab what I needed. Which leads me to... 2. They locked their store doors AT 9:58 PM ON A FRIDAY NIGHT. Now I don't know about you, but I've taken many late night trips to Taco Bell. I understand closing at midnight, but 10:00 PM? They just stared at us through the glass, and had plenty of staff to have an open store at that time. So, we pulled around to the drive through, and asked for hot sauce. The same girl said "oh we don't have any hot sauce"... Why didn't she just say that in the first place??? 3. No guacamole on the burrito that was charged extra $$. 4. Half a cup of nacho cheese. Photo attached. Idk Taco Bell, gotta say that I won't be coming back until something changes. read more

Taco Bell - Cheese to chips ratio? - Fast Food Near Me - Allen, Texas

Never been inside the store, drive-thru only. Never had a problem with the order being wrong or having to wait too long. Location, as other have stated, do have the Pizza Hut pizzas as well. read more

They have always done a great job when I've gone there (visit a few times a month) & they are incredibly fast-- it's amazing!! The manager/s is/are doing a great job training the staff because regardless of what time I go there...they provide fast & friendly service! Their food is served hot too! Well-done Taco Bell!! read more

This is the absolute worst Taco Bell I have ever been to or ordered from. They are constantly out of items like taco shells and beans. Everytime I have been or ordered from here they mess something up. I had now had issues with all 3 of my doordash orders with them and when I try to call them they never pick up. I would not recommend this location. read more

Taco Casa down the road is better, if you like barely having any meat or cheese in your taco, then you probably will prefer this joke of a place. read more

I'm in the area twice a week and make this my regular dinner stop. The staff is great, the dinning room is clean, and the orders are correct. I don't need much more from fast food dining. read more

Cinnamon twists = awful and stale Dilla was burnt Tacos no good Wanted my money back, only just offered me substitutes. What a waste, I won't come back! read more

I go to this Taco Bell location often, and normally they are AMAZING. However, the past couple of weeks when going even though they close at 2am they stop serving everything but bean and cheese burritos at 1am. That would be okay if they had that advertised of "limited menu", but they do not and on their door and website it states open until 2am. As a consumer you expect to be able to order anything off the menu until then unless it was otherwise disclosed. It has been very dissapointing to show up an hour before close and get told you can only order one thing. read more

Sometimes you just need a quick TexMex fix. I was startled to see construction work going on recently and had a fleeting panic attack. However, the drive through is still open and working just fine. I do like the new order sign but I sure hope they put up one to view before you have order like they had before. I'm sure the workers must feel very confined while they are working on the rest of the store and it looks funny from the drive-thru window to see the construction wall blocking the view. However, they are still nice and friendly and quick. And the food sure feeds my TexMex requirements when I just need a quick fix. read more

My wife and I couldn't decide where to eat so we Googled "Mexican Restaurant near me" and this popped up so we figured we would try it out. I have to say I was impressed. The authentic burritos and tacos remind me of a vacation I once took to Mexico City, Mexico. The creativity shines through on their menu also as they have a lot of signature dishes that add a little flair to the standard Mexican food items. Clearly the chef and proprietors take great pride in their establishment, we will return here next time we are in the mood for Mexican food. read more

Been here 5-8 times since March 2020. Never had a problem going through the drive thru.

Customer service was rude and my tacos had practically nothing on it, won't be returning to this location

Been there 3 times via drive through for reg & supreme tacos (extra cost) and end up with just regular tacos EVERY TIME.

I am all for supporting local businesses, especially during this time, but this has to be the worst Taco Bell experience I have ever had. After having to wait forever for the food with no wait in front of us. The food that we got was the most stale, the bean burritos felt and tasted like they were few days old. The chalupas were harder than the tacos. Nothing tasted good, even the cinnamon twists, my son spit them out thinking they were bad pork rines. The few bites we took will probably make us sick. This is not Taco Bell it's Taco hell read more

Livid! THIRTY THREE MINUTES in drive thru with 4 cars infront of me and 5 behind me. Manager said it was because they were so busy inside, but there were only 2 cars in the parking lot. (I have pictures I'd like to post,) When I told the manager that it wasn't true bc there were no customers inside (actually, there was one family,) he confessed that it was bc they couldn't take orders in the drive thru until the Grub Hub orders were off the screen. In other words, Grub Hub has priority. They need to close their drive-thru as an option if that's the case because waiting 33 minutes is unacceptable. Menu is difficult to read too. Prices are very small, and all of the panels are not lit up. read more

I have been a loyal patron of this Taco Bell for over 13 years now. Every manager that has been there (except one around 2003), has rocked. Every employee that has worked there (with very few exceptions), has rocked. Almost every bite of food, has ROCKED. The establishment: The parking lot used to be filthy. I mean, 10 years ago, when trash was allowed to fly all over the place from neighboring restaurants and businesses, it was hard to keep consistently clean. But now, the overall quality of the entire area has improved, and Taco Bell is one of the cleanest lots in the area. Its remodels and renovations have cleaned up the store's interior and exterior image, and helped to keep the store connected with the brand. It's definitely not a straggler, and it is doing well keeping up with corporate standards - if not surpassing them. Occasionally, you will see a cup that some jerk has left sitting next to his car before peeling out and fleeing the litter scene, or a baggy stuck in the bushes. But other than that, the lot stays clean. The service: Always friendly. Dependable. Accommodating. If my order was ever wrong, they would have no problem fixing it. In fact, in Summer '15, I had my girlfriend go through and get me food on her way home from work. She ordered 5 things - and every single item was wrong. I went up there to exchange the meal, and asked to speak to the manager to let him know what had happened. He personally made me an entire new meal - a replacement for every wrong item - and gave me another drink. In addition to that, he told me I could keep the order that had been wrong, which netted me a whole second meal (despite a loss in temperature). What kind of place has that service? In another event, just last month, and with a different manager than last summer: I tried the new Rockstar freeze and hated it. I went back up to the register to see if I could get a replacement for it, and the manager was more than accommodating. He gave me a Starburst freeze instead, and explained that the bitter flavor of that Rockstar freeze is due to the huge amount of caffeine packed into it. Very friendly and understanding all the while! This service simply does not exist at the location on Stacy Rd, and both the service and food are absolutely awful at the Parker Rd location in Plano. The Taco Bell on McDermott in Allen is #1 in my book, and is a top contender with every fast food place I have ever been to - all locations accounted for. The food: I so greatly miss the era of the Cheesy Double Decker and $1 Beefy 5-Layers and Chicken Burritos. My meal almost daily consisted of one of each of those items, less than $3.50 after tax. Even after the cheesy double decker was pulled, two of the employees knew how it was made and would hook me up with one for just a few cents more than usual (with the "Add nacho cheese" charge). Nowadays, most people don't even know what I'm talking about when I mention that taco! Now, I still stick to Beefy 5-Layers and chicken burritos, but I also love the mini quesadillas and of course the almighty Doritos taco. And I'm not just talking about the Taco Bell general menu. I'm talking about the fact that at this location, these ingredients and these cooks have always been superior to every other store around the U.S. -- and I'm not exaggerating. I am somewhat of a Taco Bell addict. I have taken trips to Florida and to Washington state, and along each route, I have made it imperative that I stop AT LEAST once per state at a Taco Bell. I even save my receipts for each one! However, along all my travels, not one of them have compared to this location in Allen, TX. This is literally the best Taco Bell I have been to in the continental U.S., with the exception of one Beefy 5-Layer and Cheesy Double Decker that I got somewhere north of Houston on my way back to the Dallas area. SUMMARY: The restaurant is clean. The tables are clean, the restrooms are clean (at least the men's), and the parking lot is clean. The food here is better than most Taco Bells. The service here is better than you would expect from any other Taco Bell location or other fast food restaurant. Truly superb. Excellent service, clean establishment, amazing food... I wish the burger place next door would take notes, especially on those first two points. ;) read more

I was there on April 11 making a mobile order, and I got charged twice for the same order. I told the cashier about the issue, she gave me an attitude and said she couldn't do anything for me. The food I got was also cold and tasteless. I wouldn't recommend this location at all. read more

Even after gutting their whole menu in order for a "more efficient drive thru" experience I still showed up only to be told they didn't actually have any ground beef, steak, chicken, or grilled chicken 5 hours before close with no sign up or anything so got trapped in a drive thru for food I couldn't even order. I can only imagine what the two cars in front of me still managed to order, but it clearly wasn't tacos. Just go to Chipotle down the street because this place isn't actually ever open or respondent after 8:00PM and this is from years of experience with this location. #bringbackthequesarito read more

"It's always something different" is the truth! Although for us, it is just about ALWAYS about getting out order wrong. Make sure you check your order. We've gotten home at least 3 times to discover something missing from our order. Most of the staff doesn't care, including the managers. Took my cinnamon twists and nachos back after the cheese opened and spilled over the twists. The employee (a young guy) actually said to a manager that he was going to just eat it as he walked past her and SHE LAUGHED. This one is closer to my house and I want to give them the benefit of the doubt but get burned every time I make the mistake of coming here. I tried to leave no stars but yelp wouldn't let me do that. read more

I ordered a single beef burrito at this location and it was room temperature at best. Few things less appealing than cold beans on a tortilla. read more

Terrible location. We will be contacting cooperate due to the service we have received today. First, they get our order in their system wrong, we then receive what we thought was the correct missing 2 items. So going through the drive thru to the window for the third time we automatically ask for the manager at that point and the manager is extremely rude to us. We just want our food! Not to mention, both times going through the drive though for mistakes they take our food into the building which I know is against Taco Bell health regulations because I worked at a location about a year ago! Your not supposed to take food back! They did twice. read more

Y'all happen to be the worst Taco Bell I've had to deal with. Every time it's something different. One day it's attitude the next day you're "running out of sauces" that y'all know damn well you aren't out if. You just don't wanna bust it out right before close. I work at a bar and often times get out super late and have to rely on you for food for the night and it's sad that your staff is just that lazy that they can't just do their job. There is no reason why at 12:00 on a Friday that you're "out of sauce" I can't stand yalls particular establishment. Need to either be about the job or quit. read more

Seemed like the employees were there to party instead of work. Dining room is open until midnight but all the chairs were lifted at 10. Employees are not friendly. Food took a long time. I only ordered 1 thing the wait time was unacceptable, I will not be back to this location. read more

Management made a bad decision when after waiting 10 minutes in line we were told we could only use cash only. And when we asked if they could use another register and they said no rudely. AND their cheesy Gordita crunches are lacking. Very disappointed in my favorite restaurant service. SHAME! read more

If I could give zero stars I would. The last 3 times I've been there they have gotten my order completely wrong!!!!!

I work here so I guess you could say I am a regular lol! But these employees (since I've been here) all function together so well, get what they need to get done and are always so nice to customers it makes me just oh so very happy to be a part of this establishment. If there is a issue with your order we will be more than happy to fix it for you. read more

Staff cares about people in general, taller white man hugged me when I cried because I had a bad day at work (I went in there because I order Taco Bell a few times a week after work) and that just wasn't my day. He asked if I needed a hug, I said yes, he hugged me. Then I got my food and left. He was so positive and gave me encouraging words. That is what fast food places need. Wish I remembered his name, please Taco Bell, promote that guy. He's an incredible person and he got my order right, my orders at this location are always right and it's better than the one near Macys. read more

No significant complaints. A couple of incorrect orders from time to time, but overall good food always.

Is the store on McDermott and 75 under new management? I don't usually dine in, but the last few times I've driven thru the food was not great and I love Taco Bell! Upon walking inside I noticed the store was dirty and when I went to get my drink only three of the spouts were working. I informed a staff member and he was very polite, but told me that he already knew. I dined in and while I was there no one ever tried to fix it. I believe it just needed carbonation. There was only syrup coming out of the spout. Now for the food...I requested extra sour cream on my burrito supreme and didn't get it and the taco shell was stale. I won't be going back to that store. I'll usually give a restaurant a couple of tries, but I won't be going back. I'll just go to the one on Bethany. read more

This Taco Bell location can't get an order right to save their life! I lived in Allen 19 years and every single time I've came to this location they never give me what I order, somehow they just can't seem to take an order and comprehend what to do with it. I'm done coming to this location, waste of time and money. read more

This location has disappointed me time and time again. Once they were out of potatoes. The next time I went, they were out of shredded chicken. They get my order wrong every time, and always serve me break your tooth hard potatoes. I love Taco Bell but will not be spending my money at this specific disappointment of a location again. read more

I ordered no lettuce no tomatoes on my entire meal with extra beef I drive all the way home with my friend who herd my order as well and there's extra Lettuce and less beef and extra tomatoes !!!! I drove back told them that above the guy Cory was helpful and apologetic but the female who was preparing the food was a complete idiot ! I over here her saying I asked him extra tomato's and he said yea ! First of all I am 26 years old I been ordering my food the same way for years why wuld I say extra of sumthing that makes me throw up when I look at ???? Everybody on my end here the entire conversation but u herd sumthing u made up in yor head because you wasn't paying attention I wasn't going to write a review and jus take my money back until she decided to insist on sumthing I am 100 percent positive I didn't say because the first thing flew out my mouth was no lettuce or tamatos and she never asked me if I wanted extra tomatoes if that the case where was the extra beef ? Why did I still have the Lettuce none of tht is on my recipet which shows me she wasn't paying any attention just trying to get me out her drive through! Completely ridiculous I won't ever be at this location in my life and I will make sure my friends don't... read more

This is by far the worst Taco Bell location you will ever go to. The food is made inconsistently and their drive thru wait times are unbelievably long. I love Taco Bell just not this location. read more

do not go here after 11 pm! we ordered through the app, prepaid, get to the location and they flat out said they couldn't make our order because they turn off the fryers at 11 pm! doesn't say this anywhere on the app, store location fb etc. so for the last 2 hours they are open, unless you're ordering some salad or cold items, they will not serve you, will not help you, and cannot cancel your order from their end, you have to go back to the app. literally paying people to stand around and decline customers! #wasteofspacegoingtotacobuenoorcasainstead read more

Service was alright and what'd you'd expect for a fast food restaurant but all in all everyone was nice and my burrito was good.

They forgot a part of my order . when I told them the worker said I would be right back with it. He went inside and told the manager and she shrugged her shoulders like she didn't give a damn. I waited outside for about 10 minutes hoping they would come back till I just left because my other food was getting cold!!! I will defiantly never come back to this Taco Bell!! Management at its worst. Don't see how this location continues to stay open read more

Under staffed. 30 mins. on slow night to get cold food. Then the order was not correct.