This location is hit or miss service wise if you order inside, you're basically invisible to the rest of staff. But Kai, a new employee, went above and beyond to help an old lady order at the kiosk. Kai is the best!! Live mas!! read more

Ok since it's a new opening! My daughter decided to get her iced coffee. Second time A HUGE FAIL AGAIN! The Young man aka kid personality on drive thru! 2:06pm 4/3/2026 awful! The coffee was so awful! Even the manager didn't know how to make the cinnamon one! Shame! TEACH YOUR EMPLOYEES CUSTOMER SERVICE RESPECT! And to MAKE THE COFFEE! I won't even talk about this young man! He asked me to move back while he made a coffee, two freezes! Ok? So I did u know bc of their timer! My daugh immediately said u should have to move back! He should be faster. It's only a few drinks! I should had agreed! BC the car behind me goes around me! Tries to back up to get in front but f me! The young man on drive thru says NOTHING! He almost hit my car! Not caring! I shout out my window as I drive up no sir! He asked us to move back bc of his timer! It's not by choice we aren't at the window! Young Man U should had said something. Then he has the HUGES DISRESPECTFUL ATTITUDE BC HE HAS TO MAKE THE COFFEE OVER. So I politely say Nall! U don't have to make it over get you manager. She begins to make it! Never taste the coffee bc she doesn't know how to make it! She said something is wrong with the coffee! You never tasted it. So ok now this kid is leaning over like "NOW WHAT! Get the hell out of my drive thru vibel! I'm pissed bc he's RUdE! He didn't say wow! Sorry that man almost messed up your car! Then u have us sitting here bc no one can make the coffee! Four people looking on so they can learn! Kid doesn't get any apology! Oooh let me call the 1/800! read more

The food wasn't all that, my fries were cold... like.... My drink mid.... Now let's get into my burrito tht had one burnt piece of potato like bruh....do better.... Also my Baja was flat like not bubbling flatter that my butt read more

I've been disappointed in the Albany Taco Bell since it changed ownership. Today was my last visit. Walked in to the restaurant and team was having some hang out/meeting. A Team Member there was sitting on the counter where they have placed my order after calling my name in the past and she was scratching her rear end. This is where they place your food! I've seen other things that bothered me, but how can you act like that while a customer is standing there, and what are they doing that I haven't seen. I love TB, but this was it. No more at this location. Gross read more

I used to like this location and come here regularly, but now it's to the point with their price increases lately that they are literally ripping people off. read more

Never experienced such horrible service at a Taco Bell before today. Wanted to feed the kids after playing at the park before heading for ice cream so we stopped at this location since it was in between and the kids would eat. When I venture to this location, I have only ordered via drive thru. Today, I wanted the girls to sit and eat so we ordered inside. My sister and I stood in front of the register for over 10 min and was never acknowledged. Yes, I did time it since I received a text shortly after walking inside. There was no line, no one in front of us and no one in drive thru. The cashier was in the corner on her phone and the person making orders was there when we walked inside then disappeared. We decided to order on the kiosk, when it came time to check out my sister selected cash. With this method you have to wait for the cashier to process your payment before your order is placed. We waited a little over 5 min - nothing. So I replaced the order and paid by card. As we were walking away to sit down the cashier approached the register and asked if we wanted to finish paying for our order. I replied, "You took too long, we replaced our order, you were too busy on your phone." When they called my name, the person who presented the drinks was kind and friendly. The woman who called again for the food carried a sour look as though she had been on the receiving end of such horrible service. The burritos did not have the extras paid for and both quesadillas had sauce we selected as none. Horrible customer service, horrible people skills, horrible food. The restaurant itself was clean, guess that's something. Such a contradiction from service through the drive thru. IF YOU EVER VISIT THIS LOCATION - DRIVE THRU ONLY!!! read more

About 10 years ago I got food poisoning here. Saturday night I had a bean burrito I threw up and stayed on the toilet for two days. This Taco Bell is never busy I'm thinking they just use old food never ever again read more

Their outstanding service drive through was great. Service was professional. The food here has high quality amount of meat and other ingredients. I will come back here again. read more

Terrible Taco Bell. The lettuce & tomato were very poor quality. They folded my burrito the wrong way- so that all of my ingredients were in one or two bites instead down the length. I had to beg for more sauce packets even though I ordered them at the kiosk. Employees were not nice. I can't recommend. read more

Can something be entitled to the word Supreme if you can barely notice any of the ingredients? I literally went back thru the drive thru and told them they forgot the sour cream. They inspected my order, and .. sure enough there WAS sour cream in my taco supremes; not enough to easily see with my glasses off never mind taste, but like and behold it was there. Did they put more on? Nope. the tacos were more shell than filling. More air than meat or lettuce. Suggest renaming this Taco Bell to "Too High to Notice" which must be the clientele. Needless to say: SUPREME ly disappointed. read more

Tacobells more like Poopbells the tacos were so bad and spicy that it made me poop all over the floor afterwards don't come to Taco bells

Food preparation the amount of food that you order should not be a pinch of this and a pinch of that. The servicer didn't know a drink that I had order a day before and after getting what was on their board. I seen it listed online. It wasn't listed on the menu board. It was a drive through not much you can say about that. It was clean outside. read more

Just ordered party pack and barely any cheese on it. Either lazy fools or skimping or what? Manager needs to pay more attention to their lazy employees . The ratio is important read more

This location has been going downhill for years. I live just up the street, but it's gotten so bad that the employees literally do not speak English. If you think I'm exaggerating, go through the drive-thru at the Albany Taco Bell and try placing an order yourself. Twice in the past week, I've gone to Taco Bell, and both times, the person taking my order genuinely did not speak English--not even a little. She didn't understand basic words like "soft taco" "potato," "lettuce," or "cheese." I'm not being dramatic or figurative; they did not speak any English. I'm a diehard Taco Bell fan. I literally have Taco Bell tattooed on my knuckles with my favorite Taco Bell items on each one. At one point, I even planned on getting married at Taco Bell. I love Taco Bell, but now I can't even order food there because they don't speak English. Whoever thought that it would be a good idea to put someone on the drive-through who cannot speak. English needs to resign not because of this specifically but because they've proven they have no management abilities or common sense. read more

I ordered a special online and my credit card was charged SIX TIMES the actual cost. This location said it wasn't their problem since I ordered online and they couldn't/wouldn't do anything. After over 30 min. on the phone with TacoBell. I got the charge canceled. I was then unable to reorder. When I wouldn't leave until I was able to get my order correct, they summoned the police. read more

Im on a long road trip and i wanted to stop and get some taco bell but i needed to use the restroom first and i went to the restroom and they had no toilet paper and no hand soap. so i did my business and got out and proceeded to the restroom next to it but on the door it says "occupied" so i waited patiently for whoever to come out so i can wash my hands and i waited for a good 10 minutes and the gentleman with the beard was sitting there chewing on his finger nails handling the food and orders. and that same gentleman goes in that restroom to put a new roll of toilet paper in it and he had a smart remark walking out telling me their toilet paper and he said the bathroom im waiting on is closed after he seen me waiting forever for someone to come out. And i told him " Really!!? and you stared at me for 10 minutes making me look like a jackass??" and i stormed out and luckily the restaurant next door had hand soap. What an awful experience and im glad i did not order food from here. read more

This Taco Bell used to be good. This is my second review writing on it. They are horrible now and I would recommend you not go there. No matter what you get, it is like a SMALL bean burrito. read more

This is the worst Taco Bell I have ever been too. First off the girl w the blonde fake dreads was a bitch, gave me hella attitude when I asked for our drink cups. Then proceeded to make racist comments about our order saying only white people would order this. Ect. Honestly immediately fire. Horrible customer service. Second it took 30 mins to get our food, we only ordered for 2 people. The food was not fresh. Literally got food poisoning. Like throwing up. The guacamole was frozen. The chicken had weird shit that didn't even look like meat. The potato's were so hard and cold they cut my mouth. Actually disgusting. If u order inside expect less customer service then a drive thru. Do better Taco Bell! read more

I ordered 1 single item and it turned out all wrong. I ordered a burrito supreme with steak and specifically extra steak with NO lettuce. When I got home I ended up with a small burrito with barely ANY steak and LOTS of warm lettuce. The flavor was good but the 2 requests i asked for and paid for the extra meat was ignored. I don't eat fast food and now I remember why. I won't be coming back! read more

VEGAN REVIEW: I've got a problem and it's Taco Bell. Lately, I've been on a TBell craze and since this location is the closest to me, I've had many opportunities to try veganized versions of the menu items. Mexican Pizza: order it with black beans subbed for the meat and NO cheese. Make sure to specify that you still want the refried beans on there. There should be no extra charge! This is one of my favorite things to get at TBell. It tastes delicious and it's easy to order. The first time I ordered this, they got my order wrong and put cheese on it. That was frustrating, so make sure to check your food before taking a bite. "Cheesy" Bean and Rice burrito: This is another favorite of mine. It's on the $1 menu (hallelujah) but I make some adjustments to it and it ends up costing ($1.95 not including tax). I ask for NO cheese sauce and NO jalapeno sauce. I ADD lettuce, tomatoes, and potatoes. The end result is a delicious and quite filling burrito. YUM! Cinnamon Twists: These are "accidentally" vegan! They're like churros for dieters. Lite and airy, these twists are a great dessert or treat. They are also on the $1 menu. HIGHLY recommend TBell. This location tends to draw a high school crowd and some homeless individuals as well, but it is one of the nicer-looking TBells. Seats are comfortable and the people who work here are kind enough. read more

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As someone already said, probably the worst service you can think of. The employees are rude and they can't understand your order resulting in them messing up the order/ forgetting items. My partner had to correct them multiple times for the order and they still forgot our food. read more

Going to this location makes me feel like I'm on a prank show. Consistently the worst service I've experienced at a fast food chain and that's coming from someone who has been to just about every truck stop this side of the Mississippi. Management is unapologetic. Whenever my order is wrong there is no apology and they have even tried to convince me that I am wrong about what I ordered. One time I ordered a taco and a burritos but received 2 burritos. When I brought the food up to show them they tried to convince me that one of the burritos was actually a taco!! Anyways the real kicker was this.. I went in just the other day and ordered a bean and cheese burrito. Simple right? Well they made it to where one side was ENTIRELY beans and the other side was ENTIRELY cheese! The experience of eating this thing was horrendous. read more

We were going to Pho Ao Sen to pick up lunch, but I wanted some nachos for an appetizer. So we made a run for the border. I really like ordering with a touch screen, you can take your time, and it cuts down the chance of errors. I got the Nachos BellGrande. The good news: my order arrived quickly, and the chips were still crunchy after the drive home. It was nice and cheesy. The bad news: given that it was over $5 after tax, there wasn't a lot of food in the box. read more

Warning: the tortilla chips taste like they were cooked in rancid oil. Customer service is self service lol. Don't let the shiny new remodel fool you. read more

It bothers me this Taco Bell has such a low rating. I have lived around the corner from here for 4 years now and have eaten here a bajillion times. Of all those times I have had one or two incorrect orders, that's it. We are talking at least 50+ orders. Not to mention they retain their staff and they are friendly and recognize me when I see them and always give me a smile and friendly hello. read more

Lately Taco Bell is tasting better, the tacos are tasting better and more crunchier. I like how they fix the grilled steak and cheese burrito. If you tell them what you want on it, and if they make a mistake they go back in and get it right. Also the Chicken quesadilla, is real cheesy and I like the jalapeno sauce on it. They fix it just right, so I'm continuing to go back cause their food is good. read more

The food is good if you like Taco Bell. However the design of this place is totally nutso. They have these giant menus up on the wall but they're not pointed at you, they're pointed at the street, so that you have to step way over to the side of the counter to read them! And the same goes for the outside menus at the drive through -- very poor design. Weird. read more

Sometimes you feel like getting and crave Taco Bell, because it's Taco Bell. Every time I've been here, the food is just disgusting. They do not know how to prepare taco bell. The owner is probably another cheap franchise runner who has instructed his staff to put just 2 pieces of meat in any item, total cringe worthy and typical scum mentality. I wish these big American brands went out to each outlet and took it down just because they would NOT maintain the brand and goodwill. Ordered a crunch wrap and bowl, there was literally shit inside and no meat, no beans, nothing. A one second job and get out of here. Sad that I would not like to go there again. read more

Hands down the best Taco Bell in the East Bay. Don't get me wrong it's just Taco Bell, not a Michelin rated meal or anything but that said... 1. Maybe the most consistently kind customer service I've ever experienced in a fast food setting. (I hope management is paying them enough to retain them). 2. They're quick even during peak hours. 3. Safer than other Taco Bells. Never have I had a meth addict pull a knife on me in the drive thru unlike the downtown Oakland location. 4. The food comes out on point pretty much every time. No potatoes that should have been tossed out hours ago. No missing ingredients. No unwrapping your burrito to find beans and cheese exploded everywhere making it impossible to eat in a car. I drive for a living and it forces me to eat take away most meals. I frequently drive out of my way to visit this location just so I know I can fill my belly without a bunch of nonsense. Amazing effort and execution for a fast casual restaurant. I hope corporate/franchise owners or whoever is in charge knows how lucky they are to have such kind and effective employees. read more

Every morning i get a cup filled with ants i think the ants are after the sticky syrup in the nozzles maybe some hot water in a cup can steam them out. I dont have any allergies to them and im unsure if someone else does just looking out for you guys i worked for yum foods under harman trisler KFC and Harmon bob black KFC and know how this works. It should come from the top. I can now tell you that i know how ants taste "spicy" i have pictures of each visit showing a daily blog of the new pets included in my meal. You can get them if you need them. Ive heard something to the effect of you will eat a pound of bugs in your life time i was just hoping i would not get all of that from taco bell. Thanks for your time and hopefully you can have this issue resolved. read more

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Roses are RED, Violets are BLUE, Vegetarians beware because Taco Bell HATES YOU!!!! I am a quite normal person. Like most people with a 'diverse' heritage, I can proudly say I have made more than a few Vegetranian and Vegan 'amigos'. Having friends like these you likely have heard a meat 'horror story', but I never thought it would get as bad as this... It all started out on a breezy Sunday evening. Friends, games, laughter and a little bit of the Devil's Lettuce. (You know how it goes). We should've turned around right then, it was too good to be true. We ordered A crunching rap Supreme, A 'cool' ranch taco and "Beefy" Frito Burrito (God only knows what makes it 'beefy'), but what Taco Bell served us was shame, dis-appointments, broken promises, and FALSE ADVERTISEMENTS. There were no warning signs, or any indication that the soft skin colored tortilla contained innocent animals inside. This turned out to be one of the worst experiences for my 'vegetarian' friend? So be ware read more

Best place for vegetarians. Just ask to substitute beans on any item. I like the tacos and burritos.

Ones agin they messed up my order it does say sb from bf to Bn but still got it with the beef. Plus it does say 10'fire sauce but nope didn't get non... read more

Taco Bell - Ones agin they messed up my order - Fast Food Near Me - Albany, California

So unfortunate that the Albany Taco Bell has chosen to offer such a sad excuse for an Enchirito. After waiting so long for it to return, if only temporarily, I was given the skimpiest version of what was once my favorite menu item. I'll add that I asked for extra cheese as well and it so thinly covered the dish I saw more white tortilla than cheese. Lol, a really disgraceful creation. I have try another location. I'd hate to believe they all make them like this. read more

After waiting in drive thru for 40 mins, they not only got my order wrong, the two taco supremes were more than half empty and the shells were both cracked so hard to eat the 5 bites that they were, and the burrito supreme was also much smaller than should be and almost all flour tortilla with hardly any content...super disappointed and won't be going back. read more

Taco Bell - Supposed to be a taco supreme - Fast Food Near Me - Albany, California

I went in this morning to get the deluxe craving box with a Chalupa taco with no tomatoes, and it comes with a burrito, nacho fries and a drink. The cashier Esther was very rude disrespectful. She was even yelling at me. I had to ask her at least three times not to yell at me. I had my receipt showing what I bought and gave her the food back that she gave me which was the wrong order and she was very disrespectful. I would not go when she is there. She is messed up on my order a few times but this time I went back. read more

I've swung by this place through the drive-thru many times during my commute since pre-covid. Then I stopped for about a year because of SIP and WFH. Pre-Covid, they were passable, still a bit slow but my order was correct when I arrived at the window. I believe they had Indian owners then(?). Flash forward to this past month. I drove through there again since last year. The service has gotten even slower, I'm talking like glacier speed. And the weird thing is that NO other customer is there when I arrive, inside or out, so there's no excuse for this slowness. One of the new employees barely speaks understandable English (very hard to understand when ordering through that mic outside) and I suspect she can't operate the register as well because she was confounded when I gave her my debit card or Apple pay. I think she had to go call someone who knew how that worked, so I waited even longer. Today was the straw that broke the camel's back. I decided to give them one last chance. What happened? I waited again, like 10-15 minutes in the drive thru. There was only one car ahead of me, none in back and when I got to the window, I could could see that the restaurant was empty inside. Getting hungry at this point and what does that woman tell me? "Our register is not working", as I was ready to scan my iphone. Why didn't she tell me that before I ordered? So good customer service dictates, you'd comp the food to the customer and apologize for the long wait and inconvenience. But no such thing today. She just stood there with her arms crossed and said "Ima, sorry, no werking". I sped outta there like a bat out of hell! I think I'll just eat at home from now on. And don't waste your time going there. I believe they've gotten slower because they're still harvesting the potatoes, rolling the tortillas and butchering the meat while people wait. My best guess. Or maybe the owner is a billionaire and is conducting some socialist experiment? My verdict? No mas!! read more

Stale hard chalupas. Will never visit this location again. service was just as bad, extremely rude. Stay away from this location. I'd rather have my order messed up half the time at other locations then visit here again . read more

Drive-thru is open 24 hours. Breakfast menu served until 1100 Hours are 10-2100 inside. There is a happy hour, in which 3 flavors of loaded grillers are $1/ each: potato, beef, and spicy buffalo chicken. Few drinks are also $1/each. When I have a hankering, my usual order is 2 crunchy tacos:$2.16 read more

WORST TACO BELL EVER! STAY AWAY UNLESS YOU WANT FOOD POISONING!!! My boyfriend came here last night to get dinner and got FOOD POISONING! There must either be mishandling of the food or ingredients that have gone bad and still served to the customers. Taco bell was the only thing he had eating all day so there is no doubt that is where he got the poisoning. He has had diahrrea and vomitting the entire night and had not had sleep for the last 36 hours. He is so weak and not been able to eat. You can be sure that We will never be coming back to this Taco Bell again and we would advise others to stay away as well unless you want to get food poisoning as well! read more