Never knew this MVA was here and this was my first time here. My daughter had to correct something…read moreon her license. We were literally in & out in less than 30-minutes! This location was really busy, but customer service was pretty good, plenty of parking!

I needed to renew my registration, and saw that this location had a 24/7 kiosk. I hate waiting in…read morelines, so this sounded like the perfect solution. I arrived Sunday around 10:30am, and was in and out in less than 5 minutes ! There was no line , no waiting. There was also plenty of parking because this is in a plaza.

Brought my son here for a driver's permit then later for a driver's license. The process was pretty…read moreseamless with making an appointment. He passed both with flying colors. Now, he is partially on the road. There is plenty of parking however the parking lot is very busy with cars and people constantly coming in and out. The staff can be helpful most of the time. A lot of items can be done by using Kiosk as well. Proud Moment ~Congratulations Son

This location for MVA is terrible. If you are new to Maryland and you are there to do everything…read morethat you need in one visit this is not the location to go to. They are not helpful, they make it harder, it's hard to hear them through the glass because there's music playing that's very loud and the number of people at this location was insane. I had an appointment and I still waited 45 minutes before my number was called and I was there on time. And then I had to go to another queue for other things to be accomplished and because the MVA system that I had made my appointment with didn't tell me that I needed additional paperwork filled out I then had to fill it out standing up in the back of the center and then figure out how to be added back into the queue to be called again. Then I waited another 45 minutes for them to tell me additional information that I didn't know and wasn't aware of to begin with. The MVA website is lacking too but the personnel at this location generally was terrible. The next time I need to go to an MVA location it will not be this one ever again. The runaround that I received here was terrible, the misinformation that I received when I came back to get my registration taken care of at a kiosk after I had completed my state inspection was wrong. I wasted a trip, I wasted time, valuable time. I don't recommend going to this location for anything you need to do regarding registering your car, getting a driver's license, taking care of your title, or anything else. There are much better locations to go to outside of this Baltimore City location.

I can't say enough great things about Beth at the Essex MVA in Maryland. I arrived with only about…read more10 minutes left in her shift, and I've felt that late-in-the-day pressure before, but Beth offered one of the warmest, most welcoming attitudes I've ever experienced. She made me feel like I was her top priority. She resolved several complicated toll issues, including an incorrect charge of nearly 70 dollars. What could have been a frustrating mess, turned into a positive customer service experience. In about 20 minutes, she not only fixed the errors, but I actually left with a $19 credit on my E-ZPass transponder. Her knowledge, efficiency, and attention to detail are extraordinary. Even more impressive was her kindness. Even at the end of what I'm sure was a long day, she never rushed, remained patient and professional, and kept smiling throughout. Beth is exactly the kind of public servant every agency hopes to have. She turned a stressful task into one of the best customer service experiences I've ever had. Thank you, Beth. You went above and beyond, and you truly made my day. *Terence P.

Can't log in, can't re register, the people at mva do not pick up the phones. What a jokeread more

This place is hopping! I was later told by my partner that his is somewhat of the MVA headquarters…read more That explains it. I saw cars in line to take driver's tests and accidentally ran across the CDL driving test parking lot. Doh! I was here for my TSA interview. And I was totally confused. For one, you can't enter via the front door so, park in the back. Secondly, all the one-way streets had me going in circles. I understand the safety aspect of it, but I wish they would identify the direction on the backside of the parking lanes. It took me three times circling the parking lot to finally be able to park. There's a lot of handicap parking so, if you're coming from the back side, look for non-handicap parking on the lanes to your left. Once you enter the building, there's a lot to decipher so, come early. There are a lot of police so they might be able to point you in the right direction. If you're coming for your TSA Interview, you'll see the sign. The room is to the left when you enter. It looks like a small office, which it is. The representative was quick. I just wish those in customer service would remember the field they chose to work in. Communicate, engage, smile or something. I felt like I was intruding on her time and she was just going through the process. But hey, like I said, it was relatively painless. She took my fingerprints, took a picture, I paid and was out the door in approximately 20 minutes.

Came here on a Saturday afternoon to use the kiosk. It was time to renew the car registration. It's…read morevery convenient. Also it's open 24 hours. Just as long as you have the proper information for renewal. The kiosk only accepts credit card payments. Once you confirm all the information needed. It will immediately print out your registration with your stickers. Why wait on the mail service. When this is available. FYI there is three kiosk machines available. Their was a little line when I arrived but it moved pretty quickly. For registration renewal this is the way to go!

Friday july 3, 2026 they are not open even though the website says that they are. Don't waste your…read moretime driving over as I did.

The technician was very pleasant , and very patient with me explaining why I had a penalty added(I…read morewas a day past the due date). I was and in and out.

My experience here was amazing. I came to renew my registration and I was in and out in 10 minutes…read more They have an Auto repair shop as well, I'll definitely be coming back in the future.

From the owner: Notary Services. 7 Days a week…read more Call Jami @ 443-413-6290

I never thought I'd give this score but I did have an appointment today. Note: I did show up late…read morein the day last week and they couldn't help me but today was flawless. Desk 17 was super nice and accommodating. The place was ticking like a clock with constant announcements for customers.

What an absolute upgrade from old times. Had to renew license. Made appointment online for 4pm…read more Came into the MVA and checked in at kiosk. You can only check in 20 min before your scheduled appointment. Checked in right at 3:40. A number spit out. Waited maybe 3 minutes. Got everything done, walked back to my car and it was 3:55pm. This is efficiency and customer friendly service. They do have a 24 hour kiosk available as well. There's also a kiosk in the parking lot for emissions. Lots of parking. There's an information desk and lots of seating. The service representatives are all jolly and happy to help. I watched an employee with a walkie come to the service desk and guide people to actual windows to help move along the line. They are very aware of how valuable your time is. The MVA employee that waited on me was very personable and delightful. She was very attentive and efficient. She explained everything with great detail and it was a super smooth transaction (thanks Lisa). Not what we have all known the MVA to be like in the past. Oh the horror stories and hours of time wasted. This place has a well thought out plan to make sure that people are taken care of quickly and with ease. Sprinkle some attention to super customer service and positive vibes and this is the new MVA that values you as a customer. Well done.

This is the fastest MVA I've ever visited. I made an appointment online, which was easy btw,…read morechecked in when I arrived, I waited maybe about 5 minutes and I was called to renew my license. Mind you it was crowded and I thought I would be waiting forever but I wasn't. The person who assisted me was nasty but other than that it was the job was done quickly and efficiently.

Nice and quick service. Friendly staff. Using the website cut my time in half. Very niceread more

Everyone here was really nice. The location was convenient as well as it wasn't crowded at all…read more They get you in and out really quickly. I love this place.

Avoid this place as much as you can! Have you ever…read moreexperienced that state workers harassed you? I have NEVER before. They were yelling. Highly unprofessional, hostile and no service provided. Do I have to pay these ppl with my MD taxes? Unfortunately my MD taxes go to pay ppl like these.