Owners of dealerships should go there and learn, how it's done:…read moreExpress oil change- no up front call, first comes first serves, done within 30- 45 minutes, no try for upscaled, clear information what's necessary, no pressure for repairs or replacements- and that for around $40.00 makes you come back and do business Great shop, sense for detail (service is reset, fluids topped off without asking) and fair pricing. This is, what makes customers may spend a dollar more, because you get excellent service. Thank you.

I had a great experience with the dealership and the salesman, Randall Hill. Highly recommend!!!read more

I want to start off by saying I found this vehicle online, and I fell in love with it. I called up…read morethe dealership to ask questions about it, and the lady that answered (Madison) was EXTREMELY patient and professional and answered every single question that I had about the vehicle's history, about the Carfax, about the auto check, about previous repairs. She gave me every answer. We texted back and forth for probably a week. I came down from NC and visited the dealership..I was blown away from the moment I got there..Madison came out of her office and greeted me, and warm transferred me to a salesman (Anthony) who got me all set up for a test drive. While I was waiting for Anthony to grab the truck and pull it up out of the rain.. I was able look around at their 1st class facility, I was able to play on their huge putting green inside the building.. they have everything someone with A.D.D. could keep busy with.. a Massage chair, a Barbershop there was even a jukebox, a kids play room, a car wash on site, a big fish tank, a massive piece of artwork on the wall mural of Jesus (was pretty cool), a dog park right outside the door...they have a cafe that serves food if you get hungry...even a food truck on property (and an Iced truck too!) But unfortunately, my test drive was during a monsoon, and I really couldn't get a good experience driving it. When I got back to the dealership I looked around inside the truck and found a number of issues, I wrote them down and before I even had a chance to ask about them ..I met Caleb the finance manager..he said we just got the truck on a trade in..and it hasn't even been cleaned yet, what are your concerns..i explained everything..he said yep! We'll fix everything.. He said we'll get started on it Monday, he had to order some parts, he and Anthony reached out to me periodically and kept me in the loop and let me know the progress.. we negotiated the price..and that was super easy, I asked and Caleb agreed.. there was no real haggling.. he just said yep! ...we discussed my trade in..he offered me double what he was supposed to...and I still asked for more...and he said..yep! We can do that!!.. when my schedule was super busy, they waited on me.. no pressure at all..no threatening messages..just a okay, " it's your truck, it's here when you're ready." Then when I was ready, they went to fill the tank with gas..and a check engine light came on..they called me and said..hey a CEL came on...we figured out the problem, we ordered the parts and it will be here next week... they saved me a trip.. called me when it was ready .. again no pressure. When I was available I went down to the dealership..and had to wait for Anthony to get there so Caleb handed me the keys and said, Go ahead and get you a better test drive, not in the rain...So I did..Came back everything was ready with the paperwork, I again asked for some proof of repairs..they provided. Then took me over to the Finance manager (Mathew) you know the "High pressure guy"... NOPE!!! He explained everything to me, he showed me some options for Warranties, and said.."you don't have to decide now, we'll give you 90 days to think it over", he even suggested that there are 3rd party warranties out there...Who does that??? How freaking awesome..what an awesome experience. I will recommend them to ANYONE..Best dealership hands down I've ever dealt with. Oh...and on the way home with my new beautiful truck, I stopped on the side of the road to add Sirius XM radio..and guess what they told me..."Dick Brooks Honda already added it for you as a gift, free for 90 days"... They are over the top!!!

We purchased/financed our 2025 Honda Pilot through Honda and have been very disappointed with how…read moreour recent service issue was handled. Our Pilot has approximately 21,000 miles, and the A/C suddenly stopped working. We brought it to Dick Brooks Honda and were told by Justin Dowling that the A/C clutch and coil need to be replaced. According to the repair order, the parts are currently "on backorder with no ETA." What was most disappointing wasn't that a part was backordered. We understand that parts shortages can happen. It was the response we received when asking what we were supposed to do in the meantime. We were given our vehicle back with no functioning A/C and essentially told by Justin that there was nothing they could do and that we would have to continue driving it until the parts became available. The loss of the A/C has also affected our ability to adequately defog the windshield in humid or rainy conditions, which creates a visibility concern while driving. This makes being told to simply continue driving the vehicle indefinitely without functioning A/C even more concerning. My husband called back and specifically asked to speak with management in hopes of finding another solution, especially since temperatures have been extremely hot and we have children who regularly ride in this vehicle. Unfortunately, management's response was still that there was nothing they could do and they trusted Justin's earlier assistance since he is the best in the service department. We weren't demanding anything unreasonable. We simply expected some effort toward a solution, whether that meant checking for the parts elsewhere even if they were not local, discussing a loaner or rental option (they told us that loaners/rentals were not an option), escalating the backorder through Honda, or otherwise helping a customer with a nearly new vehicle that is still under warranty. The lack of options was frustrating, but the lack of concern and effort to help is what was most disappointing. We have now had to escalate the matter directly with American Honda Customer Service and open a formal case ourselves. We also own a Toyota and have dealt with Toyota's service department on multiple occasions, and we have never been treated this way when dealing with a vehicle issue. The difference in the level of customer service and willingness to help has been very noticeable. This experience has seriously affected our confidence in returning to this dealership for future service or vehicle purchases.

My car is throwing an extremely specific code so I called Kia of Greer to see how long it would…read moretake to repair and a guesstimate on cost. Lady could not tell me either. Said "We need to run a diagnostic blah blah blah". I said well if it shows that x is bad, how long does that take and how much does that cost? "I will have them call you with a quote blah blah blah". No call back yet. If your service on cars is great, get somebody different on the phone; otherwise, I assume it's all the way down the line. And for that reason...I'm out.

I had such an amazing experience buying my car here! From the moment I walked in, I felt like I was…read morebeing treated not just like a customer, but like a best friend. My sales associate, Farah, was incredibly patient and kind, letting me test drive multiple cars without ever making me feel rushed or pressured. She genuinely wanted me to find my car and it made the whole process feel exciting instead of stressful. Once I had chosen my car, the finance manager, Justin, was equally fantastic. He took the time to break everything down and made sure I fully understood all my options. I never felt like they were just trying to push the most expensive package on me; instead, they focused on what actually made sense for my budget and lifestyle. Both of them were easy to talk to, super knowledgeable, and truly made me feel comfortable and cared for every step of the way. If you're looking for a place where the people actually listen and help you find what's best for you, this is it. Couldn't recommend them more!

this people is a scam they over price the labor and sometimes the parts too. if they see you don't…read moreknow about the mechanic then they will try to get all the money they can from you. example: they tried to charge me 1.100$ for replacing calipers... something that never goes over 600$ well... it that's with them. I paid over 3k for work they did to my truck and I thought it was for parts but when I saw the price for labor and time they " spend " it was crazy. for calipper 3 hours of labor ?????? who in this would take 3 hours changing Calipers

I recently visited Fred Anderson Toyota of Greer while shopping for a used Prius and had a mixed…read moreexperience. The staff were polite and respectful, but there were several issues with transparency and communication that made the process frustrating. Initially, I was sent photos of a different (new) vehicle than the used one listed online, and I noticed the VINs didn't match. I pointed this out, but it wasn't corrected until I was already in talks about pricing. After negotiating what seemed to be a fair price, I began my more than 2-hour drive to the dealership. About 20 minutes into the drive, I was informed that the vehicle in question was not the Limited trim but an LE--explaining a $6,000 price difference. At that point, they offered to discount a new Limited model by a few thousand dollars, saying the price difference between it and the used one would be around $3,000. That sounded reasonable--until I arrived and saw that the discount hadn't really been applied in a meaningful way. I also inquired about the college graduate incentive, and again, the total financed amount remained unchanged. It felt like discounts were being mentioned but not truly reflected in the numbers. My final MSRP ended up being about $37,000 before trade-in and down payment--higher than expected based on our conversations. To add some irony, the dealership advertises a 3-day, 150-mile return policy, which barely covers my round trip to the dealership. It's a nice gesture, but not very practical for out-of-town buyers like me. I did end up getting the car I wanted--although it wasn't fully loaded--and I'm happy with it overall. Still, I wish the process had been more upfront and accurate from the start. If you're shopping here, I'd recommend double-checking all the details before making the drive

drove from CLT and the truck is great so far! Thank you to Sean and the team for helping me out!…read more I would recommend a friend or family member so far. will update in a few months if anything changes :)

Stopped by to look at a car and price was high for the market so walked away, then got told "you…read morelook like you're looking for a 3,000 dollar car." What?!

I would like to thank John for his assistance. He went above and beyond to make sure I was happy…read morewith my car. God Bless you and I will never forget your kindness

Every time I go by here, I am greeted and treated as if I was his only customer this year! Smilin…read moreJohnny Greer seems to always have the cars I like! Every time Ive been needing a new ride, he has the piece. Thanks for what you do!

Staff has great communication skills and friendly. Service staff is informative regarding…read moresuggesting parts recommend for our car. The car care area is clean.

When purchasing I had a good experience with about 3 people and that was about 2 yrs ago. As for…read moremy current experience, it has not been great. First of all they have a problem answering questions and from the customer service or lack of customer service they act like you are bothering them. I guess when it's time to buy you get a different version of them. When they owe you money it's a problem. Naming specifically Gevin Pile, didn't bother to pull any of my info, stated we don't do refunds on prepaid service packages, i pushed him with questions so he pulled my acct up, yeah there is a refund. Second person Clay Smith, won't answer direct questions through email, when I addressed it he send back a 3 word email. very unprofessional for a business manager. I had actually thought I would buy from them again but after this experience I def will not.

Today I went home from there on my own car. Huge choice of a new and used cars, professional…read moreservice. I definitely recommend this dealership.

I almost drove 400 miles because I thought a car was damage-free. However, in the walk-around…read morevideo, I saw damage. Then in other pictures, I saw a football-sized dent they had tried to pop out. Their answer was, "a small dent does not mean a vehicle was in an accident" and "I will be closing your inquiry. Take care!". Thankfully I didn't trust them and make the drive.

Financed a car through a dealership last Wednesday. On the way home from Greer to Asheville car was…read moreexperiencing loss of power. Called the service manager she said it's probably because I was going up the hill. 6 hours later on my way back to work from break car loss power again. Then went into limp mode. Then engine light came on. I sent an email and called. They came and got the car the next day on Thursday. I had to keep calling for updates. No one ever called to keep me posted. Every morning I woke up I checked to see if they called. Fast forward to next Friday (today) I called and asked about the status. Service manager said the car has been ready and that they tried to call. I have no missed calls from the dealership. I asked what was wrong with the car she said a "sensor". Picked the car up and made the trip back to Asheville again (1 hour). 30 minutes into the trip engine light came on again. Car lost complete power. Could not go past 60. Then 40. Then 30. They lied to me about the cars condition when I bought it, and they lied to me about fixing the car when I came and got it today. I asked for my money back from the very first day the light came on. The car is under warranty. I call and ask for a manager I keep getting the run around, or sent to voicemail. Do not go here. Deal Depot of Greer South Carolina.

I wish I could give a zero, 1 star is too good for this place. Do not buy anything from them, if…read moreyou do you might as throw your money in the trash. My daughter bought a car from them and it spends more time on the side of the road than actual driving on the road. The only reason she is keeping it is because I cosigned and she doesn't want to mess up my credit. I feel bad for her because she has 3 small children and is constantly paying for repairs, on top of her trying to make her payments. I'm leaving out details out of respect for her, but she has receipts.