3.5: 4/5 for customer service and location. 3/5 for service options and facility. Inside the hotel…read moreis very pretty, but overall the facilities are not competitive with The Peninsula or other spas in the area. Also the service list is pretty limited, for example there are no oxygen facials or upgrades that other spas in the area offer. Overall, it was a very nice experience and would be even better with more options and upgraded facility.

Listen. A-mazing! I spent basically the entire day here. 80 min Vichy scrub. 80 min Body wrap. 110…read moreminute massage. Sole revival. Manicure. You must go. Like frfr. I made an appointment for the end of the month for a hydrafacial and The Grand which is the body scrub and body wrap. When I tell you my skin was like SILK. Honey. Do it.

Came here to celebrate my birthday and to relax - the spa itself is gorgeous! So chic! It was my…read morefirst time here so everything was new to me. I got checked in and got the lay of the land. From where the locker rooms, the relaxation room to the other amenities they offer. I waited for Tiffany in the relaxation room which had a waterfall on both walls, tea and water and snacks. The massage itself was great. She states face up and massaged my face, neck and scalp - boy did it feel good! After working out my arms and legs, she then went to my back. It ended with another very short neck massage before it was time.

Had a really nice experience here. Far as the spa services are concerned did a 80 minute massage…read more This is definitely a place where you're coming to treat yourself to something luxurious is out of the ordinary. We definitely plan to get lost here for the day and do a little staycation, but not with the accommodations. Enjoying the spa amenities for the day. Now to what I did not enjoy, I did not enjoy the spa having to share, it's pool with the hotel. This is a high price point hotel/ spa experience. I did not appreciate the numerous amount of families that included small children were. The parents absolutely did not discipline, nor attend to their children and their entitled behavior of taking over the entire pool area and even the jacuzzi. I did talk to management whom apologized . But it was very disheartening! This place is too expensive to not have quiet and enjoyable experience from start to finish. I received 20 percent off for my trouble. Also the gratuity is added which is more than 20 percent. But you can ask to customize your own amount. Suggest going during the week for a quite experience!

Everything about this spa is wonderful, ranging from the entire staff to the quality of treatment…read moreprovided. The venue is adorable as well and you instantly feel at peace. I am from NYC and travel to Chicago often for work - I was so impressed with this place that I have become a member here. The price point for the membership and the perks are much more reasonable than what I have experienced lately. Definitely worth it!

Very clean, security is also tight, I had an eyelash lift scheduled. I didn't see too much of a…read moredifference. I'm from Texas and I've been able to visit the Austin locations and they don't really compare to this location.

Had a long roadtrip and stopped in Chicago on the way through. Unfortunately, all those hours in…read morethe car can wreck havoc on the back. Scheduled a massage with Clarice and she did a fabulous job. She was able to find all the problem areas, even the ones I didn't know about. They have a lovely relaxation room with blankets and a beautiful view of the city. Although a smaller spa, very clean and modern.

Excellent couples massage. We were treated well and felt great when we left The locker rooms and…read morewaiting room were smaller than some places but overall were fine

This spa experience felt like a magical dream…read more As soon as you enter their facilities downstairs and you walk through their doorway you are transported into a zen filled space that hugs you within. You are greeted with a warm smile as they check you in and given gentle directions where you can change in their large facility into your robe and slippers. Then they guide you to where you can go to wait to meet your masseuse. It was a last minute booking and the last slot for an evening massage. It wasn't long at all before my smiling masseuse came to come and get me. Before I knew it I was laying face down getting the most relaxing massage I've had in a long time. This place serves at a high end level of excellence. My masseuse was very professional and just knew the perfect level of pressures to get all the knots, kinks, and stress print up on my back. This place lifts and floats you away from the business of the outside world and the whirls that swirl around inside your head. They know how to relax you to the max and send you off relaxed and recharged for the world. I hope to go back there sooner than later.

Highly recommend the spa at the JW Marriott! From the moment we arrived, the experience was great…read more We were welcomed with plush white robes and comfortable black rubber sandals. After securely storing our belongings in lockers, we were guided to the serene lounge area to relax before our services. My partner and I booked the Couples Journey, which was the perfect indulgence. It began with a full-body scrub, followed by 25 minutes soaking in a luxurious infinity tub with lavender Epsom salts, and finished with a heavenly 60-minute massage. I had Javier as my therapist, and he was absolutely phenomenal, one of the best massages I've ever had. His technique and pressure were spot on. My partner had Elizabeth, who was also excellent and very sweet she made us feel so comfortable and thoroughly explained everything. After our treatment, we returned to the lounge where we were offered light snacks, tea, and water. Once refreshed, we each headed to the wet lounge, which features a sauna, steam rooms, and showers. I personally loved the steam room and spent most of my time there, although I did notice the sauna wasn't heating properly during our visit. The spa was overall very clean and well-maintained. However, I echo a few other reviewers in saying the bathroom could use a bit more attention. That said, it wouldn't deter me from returning we had a wonderful, relaxing day and will absolutely be back.

Amazing chair massage! Hidden gem that I would go back to any day! Great strong pressure and…read morefocused on all my knots!

Great massage. I had 3 in one week. Helped my lower back pain. Also, had reflexology which was…read morevery relaxing yet energizing.

Highly recommend! The amenities are great and they keep everything clean. I spent the entire day…read morehere. My massage kept me relaxed the entire week.

Massage was WHATEVER, but did enjoyed to relax in the private room beforehand while having tea and…read moremacaroons. Felt a uncomfortable when the masseuse was massaging my chest. I'm using to receiving massages but it felt off. I should have said something, but I was uncomfortable to do so.

You'll love AIRE if you want a relaxing place to soothe your mind, body, and senses. The location…read moreis near the West Loop, and has valet parking, but you could find street parking nearby. There are a variety of services to choose from, but the various baths of different temperatures and salt engage the senses like no other. It's co-ed, and you can move between baths at your leisure. There's even a semi-outdoor waterfall bath. The variety is wonderful. There's a salt shower area that you could rub salt on yourself which feels wonderful. I really enjoyed the sauna which had an aromatherapy component to it and a cold plunge inside. I didn't think I could do it, but the hot temps made it easier to get into the cold water. Service here is splendid, and reservations need to be made so that over-crowding doesn't happen. This makes the experience of coming here much more enjoyable. You can really unwind, relax, and come out of this feeling refreshed.

Not so bad... Pretty Chic. I like it…read more They take you back. Guys and girl separate. You each have your own locker rooms. They give you direction and off you go. There is staff around so if you have any questions, that can be answered. The locker rooms are clean. There are a couple private changing rooms and, of course, cuz it is separate from the men, you can choose to change in the open. You change into your bathing suit and they provide a robe. Within this locker room, there are showers available and there is also an area provided to get ready AFTER the services are complete. It has hair dryers and spray deodorant and I think lotions. They do provide "wet slippers". They fit like no show socks so there's no need for any kind of flip flop type shoe to protect your feet. I have no review for the men's locker room cuz... Well. I'm not a man. BUT my husband had no complaints. When ready, you meet your partner and go to the "bath" area. They have all kinds of hot tubs and steams rooms and cold plunges and just yeah. It's pretty cool. You hang your robe and in you go. There is also a juice bar and the juices are delicious. Again, there is plenty of staff to assist with any questions you may have. If you booked a massage, and, of course, why not? They will let you know when it's time. You go upstairs and get the best massage of your life. I had a female masseuse and my husband had a male one. Once done, back into the locker room to get ready for the rest of your day/evening. It was a pleasant experience. It was also quite pricey. This was gifted to me and my man. Not sure if we would have extra funds to splurge within our own budget. This is downtown Chicago. Parking is NOT provided. Although they do offer valet.

So I don't know what I paid $300+ for. I did the Swedish massage for 90 minutes and it was truly a…read moremid experience. Pressure was feather light, experience was subpar. Honestly it's way, way overpriced. Nedra seemed nice enough but really? I don't think she got any of my knots and it felt relaxing at times but definitely not $300 relaxing. Also, the towel she used at the end smelled bad.

For me, massage therapy is a regular part of my life, and Meticulous Massage ranks as one of the…read moretop I've ever had. I found this gem when searching for massages near my hotel (Hyatt Regency), and it was walking distance making it very convenient. From the moment you walk in you are transported to a world of relaxation and peaceful energy vibes. I had a 90 minute deep tissue treatment and my entire body was rejuvenated. I'd book a trip back to Chicago just for this body work.

The spa we were planning to go to was closed for renovations. So we looked at countless reviews to…read moreselect another spa and had really high expectations for our visit based on the good reviews. We received an email before our visit asking if we would be able to switch our 10:30 appointments to 8:00 am or 11:45 am to accommodate another guest interested in services. Since we were visiting from out of town and had other plans, we were not able to switch to these times but eventually agreed to move to 9:15 even though it was not our preferred time. The attendants upon arrival were very friendly and welcoming. The eucalyptus steam sauna was closed for repair, which was not indicated when we booked. The dry sauna and hot tub were very small. As the morning went on it got incredibly busy. There were so many people waiting for appointments that there weren't enough chairs in the relaxation room, and it was very crowded by the vanity/mirrors and showers. Our treatments we good, not spectacular for the cost, but we expected expensive treatments on a busy weekend in Chicago. We were offered complimentary enhancements for switching appointment times-a face mask or eye mask. A nice touch but not nearly worth switching our plans around for. We had separate reservations to begin with but somehow when we were asked to move our reservation times, we were put on the same reservation. As a result, I was charged for my friend's service. We each made multiple calls to the spa to try to get it corrected. After at least four attempts to get it corrected over the phone, I emailed the spa. It took 8 days from when we were at the spa for them to begin processing a refund to my card. We were very surprised by all of this, especially at such a luxury spa.

Had the most AMAZING Custom Facial with Jay. He is a wonderful esthetician. He knew exactly what…read moreto use to keep my skin calm (rosacea) and his massage technique is beautiful. I will come back just to book with him again. Sarah gave me a wonderful pedicure, my feet feel refreshed, polish is beautiful!