Cancel

    Open app

    Search

    T-Mobile

    2.0 (6 reviews)
    Open 10:00 am - 7:00 pm

    T-Mobile Photos

    From this Business

    Recommended Reviews - T-Mobile

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Very unhappy with the service .... today Sunday afternoon I think the girl want to go home she Rush sing ... terrible services

    Business owner information

    Photo of T-Mobile

    T-Mobile

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Worst experience ever. The store manager was rude and unprofessional. Do not go to this store, unless you want to be treated like shit.

    Business owner information

    Photo of T-Mobile

    T-Mobile

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of T-Mobile

    T-Mobile

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - T-Mobile

    Verify this business for free

    People searched for Mobile Phones 142 times last month within 15 miles of this business.

    Verify this business

    T-Mobile

    T-Mobile

    2.8
    (5 reviews)

    Hello Trolley Yard Store,…read more I really hope the store manager sees this. When the feedback link hit my phone, the system glitched and sent a negative review -- which was the complete opposite of my experience. I lost internet in my building (the landlord supplies it), and Penelope C. helped me get set up fast with a 5G gateway. She explained everything clearly, walked me through the whole setup, and had me out the door quickly. Penelope was patient, knowledgeable, and genuinely helpful. She turned a stressful situation into an easy fix. She deserves full credit for outstanding customer service. Thank you so much Penelope, you saved my day!! I hope this review finds you!

    Note that I have a $40 prepaid account with Tmobile for the last 15 years with unlimited talk and…read moretext and 10gig of data - we had a power failure last month, and I was watching a FIFA world cup match - figuring I only had less than 30 mins for the game to complete, I streamed it over my 5g - long story short, I ended up using all my data - I called their cust service, who said they could give me an extra 10 gig to cover the rest of the month, and would go back to my $40 plan - went to pay my bill today, and see the raised me to a $50 plan - I call back into cust service, who stated that they CHANGED my plan completely...talk about bait and switch.. I was grandfathered in at $40 and they took this opportunity to pull a fast one on me...looking for another provider now....their cust service for prepaid sux....

    Metro by T-Mobile

    Metro by T-Mobile

    1.0
    (1 review)

    It has bee over a month but now that this issue is finally fixed, I need to express my…read moredissatisfaction with the service received at this metro location. I initially chose Metro based on strong recommendations from my friends and the sick iphone 16e deal going on,however, my experience with the in store setup was plagued by incompetence and what appears to be intentional fraudulent activity. Upon arriving to take advantage of the iPhone 16E port in promotion ($150), I was charged nearly $300. When I questioned the discrepancy, the staff dismissively stated they "don't really do online deals," despite the store being heavily branded with that specific offer. They also said that to the person setting me up, not me directly. Furthermore, I was charged for accessories I explicitly declined three times. I finally just gave in, because I was excited. Then immediately followed the technical and account issues right when I got home. Unauthorized Lines: The representative added a second unauthorized line to my account for a non-existent iPhone 11. Data Falsification: My account was created with a fictitious AOL email address, a fake physical address, and my name was misspelled. Service Errors: My number porting was handled incorrectly, leaving me with a non-functional device when I got home that could only make outbound calls. Plan Manipulation: During a follow-up visit an hour later to "fix" these issues, the representative secretly downgraded my unlimited plan to a 15GB plan to mask the cost of the unauthorized second line. While Metro's corporate customer service has been AMAZING in providing credits and eventually resolving these errors, the behavior at this retail location is unacceptable. Adding unauthorized lines and falsifying customer data is not a training issue, it is fraudulent. I will no longer patronize this location and urge management to investigate these predatory sales tactics to protect future customers. I already put in a formal complaint with corporate but it took over a month and 4 phone calls to fix this bull crap that happened in store. I am only staying with metro because of the customer service from corporate, I will never go into a store, especially this one, again.

    From the owner: Switch today & enjoy America's largest 5G network.read more

    T-Mobile - mobilephones - Updated August 2026

    Loading...
    Loading...
    Loading...