Always good customer experience at the THRUWAY SHOPPING CENTER off Stratford Rd in Winston Salem…read more At Hanes Mall Blvd location has been hit or miss at times. So my preference is the Thruway location by far. Have had different reps give above and beyond service consistently. I especially appreciate JOHN who is so patient as he expertly coommunicates. He and several others really seem to love their work and interacting with customers. Also technically savy. Master of selecting correct phone settings imon multiple models to make things work. Excellent at his / their job. Represents the company / brand very well

From the owner: Visit the T-Mobile store in Winston Salem and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 266 S Stratford Rd Ste 24B can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

When you go to buy a phone have exact change or they will try to rob you I bout a phone paid $132…read moregave him 200 but he says they didn't have 68$ for my change and thought I was going to let them keep it wouldn't do a refund until the police was involved the store smells like weed and the associate was stoned moving slowly took an hour and a half runnnnn... this store is not part of the boost chain this boost is ran separately by rude foreigners who barely can speak proper English it was 35 below and they had the front door open so the weed smell could go out but the customers in the store were freezing this business should not be a business unfortunately it is .. beware

Customer service, lady racially profiled me thinking I'm going to scam them. Very unprofessional,…read moreand didn't seem like she wanted to help.

Two of Verizons employees went above and beyond to soleve an issue i had synchronizing my 2016…read moreHonda cmCivic with my Samsung 23 phone. They used their tec skills and worked together until the problem was solved. Verizon made two great hires! Knowledgeable, patient, anns persistent. I truly appreciate Jaylen and his coworker. This was yesterday between 3-4 pm.. sorry if i got Jaylens name incorrect. Thank you immensely! Sorry for my texting errors ) b y

Evon Boggs was an exemplary professional I would recommend him categorically for any customer…read moredemographic

When they offer stuff on tuesdays like Major league baseball offer. Food service offers. They won't…read moregive those offers to people who pay. They won't offer those deals to customers that have had service for a long time and do not pay large amount of money to them. If you pay. Large amounts to them for your monthly service. Then they let you have that Promotion They're very sneaky. Even their coverage isn't what they say it is.

The store reps are not interested in helping if they are not getting their commission upfront…read more Everytime we visit the store they change their plans and promotions for customers to pay more for what they are offering in their commercials. It is just to trick you into the store to sell you more that you don't need.

Absolutely wonderful time at the store. I believe the nice lady from Geek Squad's name was…read moreTay(?)answered questions,she went to find someone to help me find a laptop and Ally took it from there,both were wonderful!

I've been a Best Buy customer for over 20 years. I've been a Best Buy Total Tech Member for years,…read moresince the program started. I just came into this local Best Buy and spoke with a supervisor, Tammy, about a 3D printer I purchased through this store. She told me that they wouldn't replace the printer even though it is still sold by them. And she told me they would only give me half the value of the printer minus a service fee because I used rewards certificates to pay for part of it. Tammy was very rude and disrespectful. She almost went out of her way to not be helpful and deflect to the General Manager, April, that would be in the next day. I used to recommend people buy things from Best Buy because they have great customer service. I've specifically told people to buy their printers from Best Buy so they'd have the support of a brick and mortar store. Unfortunately, I was apparently wrong. I can't recommend Best Buy anymore, or at least this location. You're better off going the distance to MicroCenter for your electronics needs. Even working with Amazon would've been easier.