Went to go upgrade. My phone bought me a case and a pop socket from them which they are really…read morequick to sell you them one week later my pop socket broke. I brought it in and they said there's nothing they can do about it. She went back to talk to the manager and the manager said there's nothing they can do about it it would've been nice to at least say you can buy another one for half off then don't sell a product that is so overpriced and breaks in a week if the product was $10, this would've been expected and I wouldn't have complained. But 30 dollars for a week. Save your money and go to TJ or Ross ha! So please do not buy any of their products. They can care less because it's not the products. Last time I go there.

If you have an issue go see Tessa, Michael, or Eric. This…read moretrio tagged team to help me out with my issues I'm having with Sprint. (Side note: never had sprint issues until recently). This is the 2nd time I've been there where Tessa & Michael were present. Without hesitation they knew what to do and helped me solve my issues. Eric jumped in and offered his assistance as well. I 110% recommend this store. Go in having patience and knowing that these workers have your back and best interests.

I have conversed with more than one associate here and live less than a mile away from here, ask…read morefor Cody! He is extremely professional, helpful, and knowledgeable! He will do whatever he can to help you and if you're looking for great service, this is your guy. Would definitely recommend this location and this specialist.

Brought in my daughter's surface pro that she needs for school for repair. They were friendly but…read moreservice was incredibly slow. They spent two weeks deciding that they couldn't fix the device. Understand that some electronics cannot be repaired, but I had to call several times and every time, their promised call back for followup did not happen. When I finally got someone to tell me it wasn't repairable, she said that they knew that for several days but didn't want to call to let me know because they didn't want to share bad news. When I came to pick it up, I had to wait for them to give it back At the same time I brought my son's watch for battery replacement. They replaced the battery but it is no longer water proof which is a problem since he is a swimmer and uses it to time laps Overall a very unsatisfactory experience

The guy in there, not sure of his name, really long hair base ball cap, tall ! Awesome He has…read morehelped me the last three times I have been in there. I have bought two phones and and he has helped me with one repair! They are great Very honest and upfront about things!

I was already a regular here but samyra helped me so much very kind and intelligent person…read more Explained everything so well and in a way I would understand she didn't beat around the bush or try anything just gave me all my options great worker I'll be coming back here for life.

Darin is knowledgable and honest with the way he does business. I brought a severely damaged iPhone…read more13 in. Honestly, I wasn't sure it was repairable, but they replaced the screen within a couple hours, and it was good to go, at least for a couple weeks. The screen quit working again, but not due to their work but the extent of the previous damage. So back in the phone went, this time for a new screen and back case. Darin was willing to comp the screen as they had already replaced it, but as I was using my bank's phone insurance this time, we are having it fully repaired like new. As I mentioned, this shop is very knowledgable about phone repair as well as the different phone insurance programs and able to help guide me through the process of filing a claim as well. The repair costs are comparatively great, and on newer phones that's definitely the way to go as DIY can be so challenging with all the glue used these days.

My tablet's battery was swollen and screen broken when a nearby shop (who I won't name) tried to…read morereplace it. GOOD NEWS: I found CPR on O'Connor. They had some delays getting parts; but took my broken mess and restored it. They treated me VERY fairly on pricing too. Thank you! -

Went inside and immediately was greeted by sales rep. She was very upbeat and had great energy…read more Unfortunately I was at the wrong location or else I would have definitely been happy to give them my business. Definitely recommend this location.

With my recent phone issues and switching services, this metro location has made the process so…read moremuch less stressful! I'm always helped quickly and gladly by employees, which is a bonus..... special thanks to Chris!

I recently had Cellairis replace the screen of my broken iPhone…read more I am a single parent, and I have two young autistic children that I care for myself. With the Coronavirus going around, it is difficult, if not impossible to take them into any business. Fortunately, Cellairis was willing to come to my house to do the screen replacement. The individual from Cellairis came to my house after normal business hours and replaced my screen while sitting in his car. And the charge was the same as if I had brought it to the store. Within 15 minutes, I had a new screen. And the technician even put a screen protector on my phone. There was no extra charge for this or for the house call. I offered more than the fee requested as a tip for the great service, but the technician refused it. Only after I insisted and suggested he use the money to go have some beers with his co-workers did he accept the extra money. I use my phone to stay connected to the outside world and use it to order take-out food, groceries, and any other supplies for the house. I was very pleased they were able to come to my house the same evening I contacted them. Hopefully I don't have a problem like this again, but if I do, I will not hesitate to contact Cellairis again.

Do NOTTT go here!!! I took my phone here last week to get a screen replaced and the technician was…read morelooking at private & personal photos. I spoke with Adil, and despite me having solid proof, he would not show me the cameras. His only offer of apology was a screen protector. I dropped the phone off at 11 am and picked up after 12....

I had to process a warranty claim on my son's phone. I couldn't figure out how to activate the new…read morephone and transfer all his data from the broken one so I stopped by a nearby Metro T-Mobile store. Juan was the only one there and said he was relatively new there but let me tell you, Juan went above and beyond with several phone calls to T-Mobile and to his manager to get us taken care of. His patience in trying to resolve issues that arose was impressive. His customer service skills were absolutely excellent. Very much appreciated that he took the time to get us taken care of.

scam company overcharging customers. i am a employee that was left outside for a hour 4 times.read more

The Staff are most helpful and friendly. This review has most to do with the service that I…read morereceived from Kai (Guy) on this particular visit. Kai's joy in his job performance is beyond outstanding. I take this time and opportunity to acknowledge because it is becoming a rare commodity in Retail interactions in this time and place in our world. I mentioned to Kai a former employee that I had received exceptional service and he informed that she is now a District Manager, kudos to her as well. Batteries Plus Austin Hwy, keep up the excellence. We need you!

Courteous and efficient. Properly priced. They replaced the battery in an iPhone 6s (old model)…read morewithout a hitch. Also three of my watches needed new batteries. Those too were taken care of. Dropped off the items, went to car wash several blocks away and when I returned all of the work had been done. I recommend them to you.