This has got to be the worst T-Mobile store I have ever been to. I went with a friend who just…read morewanted to get his email working, and the next thing I know he has ordered a new phone to be shipped. Once the phone came in it had a different phone number and he had to go to the store and have everything fixed. At some point my friend said he wanted his data transferred over and the employee seemed surprised. Isn't that just standard nowadays?? Anyways, we wasted so much time there and then he promised that everything would work good within 2 weeks??!! How weird is that? I got a new phone at a Berkley location a year ago and everything was transferred over and working on my new phone that was in the store within 30 minutes!! Like I said - this is absolutely the worst store.

Simply miserable experience! Drove to the store to inquire about upgrading the phones for myself…read moreand spouse. My wife added me as an authorized user on March 28th and yet the store personnel insisted they couldn't talk to me about the account. I had a copy of my bill with all the account information and the only thing I wanted to know was how much it would cost to upgrade both our phones from the Iphone13 to the Iphone17. I was told to add the T-Mobile app to my existing phone and then I could see the latest phone deals. Just exactly why do I need to load another app on my phone when I'm at the T-Mobil store asking a simple question. When I finally added the app they put me through absolute misery by insisting I answer endless questions about power of attorney, etc. The Indian woman at the T-Mobil store I went to was extremely useless and unbelievably unhelpful! For instance, she asked me about the condition of my current phone and whether it had any visible damage or cracks. I had the phone right in front of her to inspect and she still pestered me with these type of absurd questions. Do yourself a favor and avoid the Shelby Township T-Mobile store at all costs!

When I signed up for cellular service the employee also added digital talk and text. I did not…read moreauthorize this feature nor want it. However when I transferred my cellular to a different carrier that is when I was informed that I was being billed 11.75 a month for a feature I did not authorize. I want a refund for the period I had this service that was not authorized.

From the owner: Visit the T-Mobile store in Shelby Township and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 12153 23 Mile Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

excellent customer service they got me right, helped me even more than the tmobile experience storeread more

This place is AWFUL!! Do not go to this location!! The customer service is HORRIBLE! I'm talking on…read morethe phone and explaining to the kid on the other line that I keep getting charged AFTER I switched carriers.. and he tells me there is nothing he can do about it and it's not his problem, THEN? Hangs up in my face! EXCUSE ME?? THEN I PROCEED TO GO TO THE STORE, and it's a bunch of kids hanging around and not helping any of the customers in store, including me. They were rude with attitudes. Don't waist your time here!

Got my dad off his Consumer Cellular plan and onto my T-Mobile plan at this store. Jeremy helped us…read moreand my dad was so grateful he left him a $5 tip. I've never left a gratuity at a cellphone store; I even Googled if it was something usually done and it doesn't look like it is so I haven't been lacking. Hence, the look of surprise on Jeremy's face and his insistence it wasn't necessary before accepting it. (Dude better not get in trouble for this review!) I don't leave tips at the cellular store but I will bequeath a 5 star review here. My dad isn't tech savvy and didn't have some crucial details taken care of so we had to jump through some extra hoops but Jeremy handled it like a champ. I almost never go in T-Mobile stores since I started paying my bill online and I can't say that I miss them but this experience was about as painless as it could be. And this location is a bit out of the way for me - we were just near a Target where my dad got signed up for Consumer Cellular and where he discovered they only sell their phones and he gets zero costumer service there. So I don't know if I'll be back to this particular T-Mobile but I will look somewhat fondly on it if I pass it on ugly Hall Road.

Went to get a new phone today. it was a little wait but, that was ok. I had a customer service guy…read morename Erick he didn't give me a receipt until I asked, he didn't give me a bag for my new phone (then he gave me like 6 stating "he has to give them all away anyway" plus he didn't even open my phone for me to check out. He didn't give me the option to transfer my old phone . I asked how long would it take he said like 2 .5 hours. but, however it took all of 35 minutes for my phone to update all most all of my pictures and most apps once I got home and transferred my phone. I was not pleased with the service I received today. He also, didn't greet me but, greeted the person after me . He was with a customer when I came in but, he was assisting me but still greeted the next customer while hurting me along. I love being a t mobile customer but, I do not want work with him EVER AGAIN. I post reviews good or bad everywhere I go.

This is the worst T-Mobile location that I have been to. Please save your time and go to another…read morelocation. My bill has been wrong for 5 months, in which I'm paying almost $40 dollars more with no resolution. Due to the stores mistakes and lack of knowledge on the product and services, T-Mobile customer service (to call and chat) cannot resolve the problem. The stores manager never calls back and the assistant manager continues to give the excuse that the bill has to "update" and it will be fixed next month. One of the employees also said they were giving "free equipment" to my dad for a phone we purchased when in reality he racked it onto my bill. I was supposed to get credit every month on my bill and I still haven't received it. Worst store, like I said save your time from going there and find a different location.

THIS IS THE BEST T-MOBILE STORE EVER! All staff wears masks and are very nice. They always take…read morecare of me and treat me like family. I will continue to send my friends and family here! Thank you so much guys.

Scammers. quote you a price and bill you a totally different price. Tried to remedy the situation…read moremany times, spending hours in the store with no satisfactio.

I went to the T mobile at their new location at 975 S Rochester Rd with my son to upgrade his…read morephone. Jake was hands down the best T Mobile associate I've ever worked with! Jake made this daunting process easy and quick! I will never go to any other location! If you want outstanding customer service, visit Jake at this Rochester Hills location!

I have to give a special shout out to Mo. My sons iPhone 11 was not working. He was very frustrated…read moreabout it and I tried calling so many other locations to see if I needed to schedule an appointment to come in. Every location was too busy to answer their phone. I also tried calling the Apple Store and as I'm sure many know it's difficult to get in. After calling and texting them I got nowhere. But the. I gave just one phone call to this location and Mo answered. The moment I told him what was wrong with my sons phone he immediately knew what the issue was. He stayed on the phone with me till I could take the necessary steps to fix it. We were off The call within a few short minutes and now my sons phone works great. Thanks so much Mo for your help!

From the owner: Visit the T-Mobile store in Clinton Township and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 17370 Hall Rd Ste 128 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

The staff is clueless at this location. I come to find out it is the fault of management and…read morecorporate T-Mobile. You are better off finding a different location with knowledgeable staff so you're not going back again and again and again to redo the same stuff over and over and over again.

From the owner: Visit the T-Mobile store in Sterling Heights and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 12200 Hall Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Yikes! Went in and was told a "corporate office" "might" be able to help…read more.. While I was there a gentleman came in and was told the same thing. Let's make an art of not helping!

Great service from a great team of people. Blake, Brandis and Kevin were excellent. They advised us…read moreon our phones and plans, plus helped when we stopped in and had usage questions. The facility is clean, attractive and conveniently located.