Review #510 March…read more31, 2025 First, let My total Review here reflect from previous visits and photos when this location opened in April 20. 2021. Then on August 17, 2024 I was quoted updated amounts for triple play package plus a new service package with deleting my home phone. Those two visits were attentive by appointment and my questions answered with reasonable prices. Looking at several other reviews for this location noted 1 or 2 stars. I guess those customers don't have patience and probably walked in without an appointment expecting a 30 minute or less visit. There's also 10-12 employees working here so this location is Not short staffed weekdays or weekends. I agree with Paula M. Yelper who left a nice 5 star review plus I will as well. Recently on March 21, I made an appointment 5 days in advance for a new cell phone and changed my service from AT & T to a better rate and coverage with Xfinity By Comcast Plus again as I do every renewal, Lowered my cable monthly bill. Upon walking in 15 minutes before my appointment time I was greeted by a customer service check-in rep. She checked my name off her list and pointed where I should sit in the area of cell phones till my name was called. I used my stopwatch on my cell phone and after 12 minutes my name was called to start the process. My new Samsung S24 FE had only 3 colors of choice in which I picked sky blue, although its covered up now with a fashion slim case of royal blue. :-) My old carrier AT & T service was cancelled by the customer service rep on the phone promptly while my new and old cell phone were making them transfer. I noticed this location was busy on a Friday but not extremely like on a Saturday. The total time according to my stopwatch for a cell phone purchase, service change and testing my new phone was 52 minutes. I was pleased and felt the time for this whole process went very smooth and effective thanks to a sharp, knowledgeable and helpful guy. I'll have to track down my paperwork and his unique name. This location provides services such as Internet, Television and Security Systems, Security Monitoring and Repairs. Since April & October 2021 visits then My current March 21, 2025.. I can post My 5 Star Experience Review! BTW: My fast internet speed, three cable televisions plus My cell phone coverage work great. Thank you Xfinity for these contract plans for a low rate under $200.00 Sincerely, Karen - SpecialK Macomb Customer since 1995

Negative 10 stars - rude employees- since February- promised 1 price -- 3 months later never…read morehappened. They refused to give price in writing- ridiculous!

The staff is clueless at this location. I come to find out it is the fault of management and…read morecorporate T-Mobile. You are better off finding a different location with knowledgeable staff so you're not going back again and again and again to redo the same stuff over and over and over again.

From the owner: Visit the T-Mobile store in Sterling Heights and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 12200 Hall Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Got my dad off his Consumer Cellular plan and onto my T-Mobile plan at this store. Jeremy helped us…read moreand my dad was so grateful he left him a $5 tip. I've never left a gratuity at a cellphone store; I even Googled if it was something usually done and it doesn't look like it is so I haven't been lacking. Hence, the look of surprise on Jeremy's face and his insistence it wasn't necessary before accepting it. (Dude better not get in trouble for this review!) I don't leave tips at the cellular store but I will bequeath a 5 star review here. My dad isn't tech savvy and didn't have some crucial details taken care of so we had to jump through some extra hoops but Jeremy handled it like a champ. I almost never go in T-Mobile stores since I started paying my bill online and I can't say that I miss them but this experience was about as painless as it could be. And this location is a bit out of the way for me - we were just near a Target where my dad got signed up for Consumer Cellular and where he discovered they only sell their phones and he gets zero costumer service there. So I don't know if I'll be back to this particular T-Mobile but I will look somewhat fondly on it if I pass it on ugly Hall Road.

Went to get a new phone today. it was a little wait but, that was ok. I had a customer service guy…read morename Erick he didn't give me a receipt until I asked, he didn't give me a bag for my new phone (then he gave me like 6 stating "he has to give them all away anyway" plus he didn't even open my phone for me to check out. He didn't give me the option to transfer my old phone . I asked how long would it take he said like 2 .5 hours. but, however it took all of 35 minutes for my phone to update all most all of my pictures and most apps once I got home and transferred my phone. I was not pleased with the service I received today. He also, didn't greet me but, greeted the person after me . He was with a customer when I came in but, he was assisting me but still greeted the next customer while hurting me along. I love being a t mobile customer but, I do not want work with him EVER AGAIN. I post reviews good or bad everywhere I go.

I highly recommend peekaboo security cameras. The crew of Paul and Jeremy showed up on time focused…read moreand completed the job in a timely manner. They work professional and very nice. In addition I thought and received several quotes to get four cameras installed and let me tell you those quotes were all over the place but when I called peekaboo and told them that I already had my cameras and I wanted them installed the quote that I received almost fell out the chair. I'm very happy with the quote and I'm equally as happy with the job that was done. I ordered two more cameras and I'm going to have them install them next week. If you need security cameras you can buy your own and they'll install them or you can buy cameras from them whichever way you decide to go I guarantee you you'll be happy. Earnestine

I would highly recommend this company to anyone and have. I needed security cameras after a break…read morein attempt. Out of all the companies I called Paul was the only one who took the time to explain to me what type of cameras he would install and how they would function. Paul and Jeremy did a superb job of installing these cameras. He made sure that they were focused on the exact areas that they needed to be so I can now see around the whole perimeter of my home. Not one problem with the installation and my cameras work flawlessly. The price of what I was charged was great also. I would recommend them (and have) to anyone looking for security cameras!

I'd give this place a zero if possible. My entire family cancelled their business with this company…read moreand will never do business with these scammers again. I was charged $800 for a 45 bill because they put in the wrong information on my account, took my money then deleted my information from their system to cover it up. My mom kept getting outstanding overage charges when she has unlimited and lied to her about being in a contract when she's only month to month. While trying to cancel her service Verizon charged her $10 to talk to a human on the phone instead of a computer 3 separate times and dropped the call charging her a little over $30 for literally nothing. Unethical garbage

I've been going to this site for years. The service is hit or miss. I have a corporate account and…read morethe use of a phone is a necessary evil so I make sure to update my phone every 3 years. I went here 3 times before I reached someone that acted like they gave a damn about my need to purchase a new phone and they actually had some knowledge about the products they were selling. He was friendly and actually communicated very well. For many of us, purchasing a new phone is stressful and my retail sales rep. this time was able to handle my stress. Each time I like to try a new type of phone so this time I purchased the iPhone X. The process was long, expensive and draining. I was sold things I did not need and in my stressful state I thought I was getting a deal...I was not. Thankfully, I stopped my purchase of $180.00 ear buds! I thought my phone required these wireless earbuds due to the type of phone I was buying. Holy crap, who has the money for $180 ear buds? I was also told I had to buy the $13.00 monthly warranty coverage. I was so exhausted I kept the coverage but have written myself a note to cancel it as soon as possible. Upside, I've had the new iPhone X for one week and I absolutely love it! Upside, my knowledgeable, patient, yet somewhat pushy sales guy did a great job of setting me up before I left the store.

Ron is VERY thorough and Detail oriented. He provides our company with support whenever we need…read moreit. Does GREAT work and is very reasonably priced!

About Verizon, not any particular store. Verizon only cares about getting the most money out of you…read moreas possible. Expensive to start with, then added fees for any kind of help, Customer service (on line and phone) is long and poor, will not tell you about less expensive plans when asked, etc. I left and never will go back

3/14/2021 This…read morefairly new Verizon Service Center is located on Hall Rd. (M-59) in front of Lakeside Mall at the traffic light! I have walked in here a few times before and during COVID-19 for my customer service and cell phone attention. This Verizon "Go To location" is close by and I have stopped in here a few times when I need to replace and install a new Invisible Extreme Impact & Scratch Protection Shield on my Samsung S10e cell phone. The shield is from Zagg, Inc. located in Plainfield, IN. This Verizon is clean, organized. The employees are helpful, polite, and quick to assist Me with my installation request. All the CSR's / technical support employees are highly skilled and friendly. Please note due to COVID-19 a Verizon customer must call their 800 phone number to set up a appointment in advance. They do accept walk-ins now but you will have to wait a while since appointments are recommended for fast efficiency plus one on one personal attention and service! I ordered my new extreme screen protector from Zagg and received it with free shipping in 3 days not the suggested 5-7 days. I talked to a great CSR from Verizon on the west coast in California who was very helpful to offer Me 2 different days and times for my special installation appointment. He also confirmed the information back to Me as well on the phone and within 5 minutes I received a text and email of confirmation. My installation appointment day I chose was 2/24/2021 @ 5:30 pm. This time was perfectly set up for my schedule which was after I finished working. When I arrived on time at this location, I was greeted outside by Jessica a CSR then escorted to sit down at her station. It was set up with precaution health things along with a glass partition for distancing. Jessica completed the task and I was out the door and on my way in less than 30 minutes. Thank you to this Local Verizon store and it's convenient location! *Also a Verizon customer can pay their monthly bill here too. I haven't used the machine inside, since my bill is automatically deducted from my checking account for a $5.00 discount from Verizon too! I highly recommend this Verizon Location if you are a customer! 5 stars! ***** :-)

We had Kyle and Superior out to install 9 cameras and a doorbell. They were great! They came out…read morein advance to talk and see the house before giving a quote. Other companies I had just gave us a quote based on how many cameras and never even saw the job When Superior first got to the house on the day of the job they walked around with us again to make sure we were all on the same page with the location of cameras. They were super patient and gave us their opinions which was nice. They were courteous and respectful when in the house and kept us informed on how it was going during install. Once the cameras were up we were able to let them know how to tweak them to where we wanted them. We never felt rushed or like we were bothering them. They cleaned everything up perfectly and left no mess I would highly recommend them to anyone looking for security!!

From the owner: Our experienced well educated and equipped technicians take great pride in accomplishing our…read morecustomers end goal. We strive for clean installations and professional customer service. We offer custom solutions tailored to each clients needs. No project is too big or small for our network of technical experience.