I've come here several times since moving into the area. The most recent trip was last week to drop…read moreoff some equipment we no longer needed. We were in and out of the store within 5-10 minutes. The employees were friendly and gave us our receipt proving we dropped off the equipment without any hassle. This location says it is closed, but it is not any longer. As I said above, the store was open as of last week. At each station, there was hand sanitizer. We were greeted promptly and there was no line at the store. I'm sure we'll be back if we have another issue or something we cannot do over the phone with their tech support team.

It's very irritating that my bill continued to rise over and over again. After it reached $100 per…read moremonth, I call. All I was told was I need to look at my bill for the promotions they were giving and when the promotions ended. Even after asking if I can opt out of the promotions, they never responded. We canceled and went with century link.

The employees here genuinely care about their customers and they're super kind and fun and very…read moreknowledgeable and always acknowledges customers when they walk in the door

The saving grace of Store 6002 is Sam Dobbs, the Retail Store Manager. Sam is courteous,…read moreknowledgeable and she was able to resolve problems I had trouble resolving at other T-Mobile locations and through phone support. Unfortunately the interaction I had with Agent Dee on the 6 of August 2025 was far from stellar. I came into the store to return two phones. When Agent Dee inspected the devices she put the devices on an abrasive surface and at one point stacked them on top of each other. When I informed her I wanted the phones to be placed on a surface that wouldn't cause harm to the devices she had the audacity to ask me why I would make this request as if my request was absurd for not wanting the phones to be damaged before they are returned back to the company. As great as Sam Dobbs performance is at Store 6002, if I had to do another transaction with Agent Dee I would prefer to go to another location.

Haley assisted me with getting a few phone upgrades. She was very knowledgeable and definitely…read moremade this experience a breeze. During my visit, it was busy but the check in process was easy. All of the staff on site were hardworking.

Came to this location after waiting a long time at another one and got no where. They helped us…read moreright away and were all very friendly. Definitely recommend this location! Awesome people!