The week of 4/7 thru 4/12 tmobile representatives never answer the phone after holding one hour. Why?

This T-Mobile in store off of West florissant in the buzz Westfield Mall experience was extremely chaotic . I wish I could upload the video footage to show. The employees were very lackluster in their knowledge. I was told to come in and switch out my home gateway internet box and took almost 3 hours also they end up signing me up for the wrong plan All of them lack focus including Management And he kept disappearing overall my customer experience out of 5 stars I would give them 1/2 they get the half because the lights were on. It was literally sad to watch. Avoid this location so you will not waste your time like I did T-Mobile have a meeting with your employees they really need to do better read more

I had a business account with Sprint which is now TMobile. They are refusing to close an account for a lease that was never agreed upon for over 1 year. I have called every month since August 2020 with no results. This organization should be sued and or shut down for illegal billing practices. I would not recommend any company to open a business phone line with this organization. read more

I went to T mobile on W. Florissant in St Louis because my phones were not working. Keelah was very helpful and got our phones working in no time. Highly recommend. read more

I'm very disappointed in the in the service I got in this store. I'm a long-time T-mobile customer and I was having trouble with one of my phones. T-mobile customer service had sent a replacement phone to this store to be swapped out with my non-working phone. They kept pushing me to buy a newer model of the phone despite the fact that I had nine months left on the contract for the current phone. When it became clear that I couldn't break the contract to buy new phones and that I wouldn't be buying new phones until the current contract was finished, they became surly and decidedly unhelpful. Their prime objective was to sell me a new phone come-hell-or-high-water whether I needed it or not. I would have been paying for four phones, the two they wanted to sell me and the two that I would trade in to get the new phones for nine months to finish out the original contract. We hung around the store by ourselves long enough to verify the phone worked and then left. This is the local T-mobile store in my community, but I will be going elsewhere to replace my phones when the current contract ends. read more

Iam not writing about this store. Iam writing about the T-Mobile buisness. Tmobile steeling money from me the second time. Iam a jump customer, and after tmobile received my old jump phone a month ago, the still charge me for it. I send the phone back per UPS, with the label send to my by email from tmobile. I told tmobile to send me the shipping label by mail, since the first two attempts by tmobile failed, or they just lied to me. So do not get a new phone from tmobile. And if you are a jump customer like me, watch carefull your account, and make photo copies, of everything. Like i said, tmobile is steeling my money the second time, and constant lying to me. read more