Miércoles 27 de diciembre de 2023 parada en día libre en Plaza Las Americas. Después de caminar…read morehacia arriba y hacia abajo paramos en este local por que el IPhone 12 de mi esposa ya había que cambiarlo. Creo qué hay dos locales de T mobile en plaza pero fuimos al que está en el segundo piso. Al final salimos con el IPhone 15 de 128gb. Nos atendieron bien y con un compra que esperamos que nos dure 3 años.

My phone broke while on vacation. Josue was warm, helpful, and efficient. He met me with an immense…read moreamount of kindness as I was navigating the stress of getting a new phone and not knowing if I could restore the information from the other one. I'm so grateful. I made it out quickly and without any issues. Gracias Josue por su ayuda.

Last time I was here, I liked the service provided to us. I said that when it was time to buy a new…read morephone, I would come back. So I did. Unfortunately, they didn't have the model my wife and I wanted. I can't recall the name of the guy who greeted us but he was polite and informed us of some stores that would most likely have it. If they didn't, a new shipment would arrive during the week. We ended up finding the phones at one of the stores he suggested. Again, great customer service. I feel bad for not being able to give them the sale but I value the service and recommend this store. Also, the times I've been here, there is hardly anybody, compared to other stores. It is a big store with designated parking spaces in front.

From the owner: Visit the T-Mobile store in Guaynabo and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at #9 Arbolote Street can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

While the internet is stable for my purposes, there billing and fulfillment of services are…read moreterrible. They offered several discounts for seniors and 6 months in no discounts as promised, even though I did the paperwork 3 times, even went to their main office to turn in said documents. They have a script and don't go beyond that. I was charged 3 auto-pays on 6/23/26, when I called they wouldn't escalate to investigate. I had to argue and press for them to escalate. Called my bank to verify and file a complaint with them for return of money. it takes 10 days for it to be returned. Called Claro again to cancel auto-pay and they said it takes 30 days to stop it, by then the next payment will be charged again. It was a terrible experience. I don't think it's worth the aggravation just to save a few bucks. Not sure now how to deal with this company, need a new Internet provider.

AN ABSOLUTE MESS! While in the past I NEVER had Claro…read morebefore, I had a negative credit entry on my report from them, that I wasn't even aware of for three years. In 2023 I opened an account for internet service with them, and couldn't wait to cancel it when the 2-year contract was over. The day it was completed, was January 19 so I canceled it that day. The last bill was paid, the modem returned. It is now June 30, and they are STILL sending me bills! I have called several days every month ever since January, and they still aren't competent enough to void the bill, and finally leave me alone! Supervisors that were supposed to call back, never did. When I called, no one that was aware of my case, was available EVER. I wouldn't wonder if I now find the next negative credit entry on my report from them! Absolutely incompetent, unreliable and not trustworthy. I would NOT ever recommend that shitty company to anyone, and if I could give them negative stars, I damn sure would! STAY AWAY FROM CLARO!!!

el mejor en San Juan.. beautiful service, knowledgable fast and efficient for multi types of phone…read morerepairs and other functions

From the owner: Reparacion celulares, mobile phone repair, Desbloqueos AL MOMENTO…read moreVenta de Celulares, Activaciones, Pagos y Recargas