I've been needing to upgrade my iPhone for a while now. It's been two years since I haven't been…read moreable to record anything with sound. I've needed airpods to be able to use the phone, otherwise I couldn't hear the sound. My husband got his new phone last week, but they didn't have the color I wanted so I waited. Unfortunately, no other store seemed to have it. This store told me they did, but when we arrived they said they didn't. I wasn't going to wait anymore and went with another color, which I ended up loving especially with the case I bought for it. The representative who attended me was very nice. She even helped me transfer my data from the old phone to the new one. I took a while, but was easy.

From the owner: Visit T-Mobile San Juan cell phone stores and discover T-Mobile's best smartphones, cell phones,…read moretablets, and internet devices. View our low cost plans with no annual service contracts.

Last time I was here, I liked the service provided to us. I said that when it was time to buy a new…read morephone, I would come back. So I did. Unfortunately, they didn't have the model my wife and I wanted. I can't recall the name of the guy who greeted us but he was polite and informed us of some stores that would most likely have it. If they didn't, a new shipment would arrive during the week. We ended up finding the phones at one of the stores he suggested. Again, great customer service. I feel bad for not being able to give them the sale but I value the service and recommend this store. Also, the times I've been here, there is hardly anybody, compared to other stores. It is a big store with designated parking spaces in front.

From the owner: Visit the T-Mobile store in Guaynabo and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at #9 Arbolote Street can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Honestly, dealing with this company has been a nightmare. The service is unstable and of low…read morequality, and on top of that, they added hidden fees to the invoice--all clearly after signing the contract. At this point, we might as well have been sending smoke signals. Absolutely unacceptable and unprofessional

Terrible servicio , no son claros con su políticas de cancelación aunque no hayas firmado ningún…read moredocumento. Llame varias veces y en menos de 3 meses se hicieron más de 4 citas técnicas donde solo vinieron 2 veces . Estoy en la sucursal de Fajardo y pedí los documentos escritos donde aparece mi firma en el contrato y nunca me la dieron. Nunca me pidieron id al comienzo de la visita en la tienda y me la terminaron pidiendo para entregar el producto. NO recomiendo está compañía de internet para nada !!! Be aware!!!

My iPhone 5 suffered battery issues while on vacation in Puerto Rico. I called iTech & Smartphone…read moreSolutions and within an hour I was there and they had my phone fix. They were professional in there interactions with me and the price was reasonable. Thanks guys

Great, fast and reasonably priced service! Friendly and knowledgeable staff. Clean and comfortable…read morepremises. Central location.