Excellent customer service in this branch . We were given incorrect information on the customer service phone line to go into a branch , but employees at this branch were more when willing to help us anyway. read more

Getting the run around from these people. Was going to buy an iPhone 14 because it was $5.99 per month with our trade in. The representative told us that if we get the 15pro max, AT&T will give us a $1000 trade in. Well I said that was a no brainer, so we did the 15 pro max. I went in the next day to bring the old phones back. She then said, that they would only give us a $700 trade in. She said call me on Friday, (yesterday the time I am typing this.) I called and the other rep would not let me talk to the original one! These people are now jacking me around with this! Usually when something is too good to be true, it is!!! Don't trust! Go to Verizon next door. Maybe they will be honest... Now I am stuck with $50 per month payments for 36 months!!!!!!!!! read more

This place is a SCAM! They don't care to give you the bait and switch, jerk your chain, and lie to you! They will tell you things are free with your plan and it won't go up but by so much but it will be more than they tell you. Then leave you hanging with the payments when you find out that they lied to you. You can't even return the "free" equipment without paying a restocking fee or they will charge the full amount of the so-called "free" equipment. While I'm upset in their scam, I hope others can see NOT to waste your time with this store located on 4859 Old York Rd. Site 106 in Rock Hill South Carolina! The manager who is very unprofessional, won't even come out of his office and speak to you, he sends out his team members to do the dirty work. I have in the past been in the store and the team members sit around on their phones and laugh over the negative reviews people leave. You will end up disappointed and ripped off if you do business with this place. We will be taking our business elsewhere! read more

This was our first time coming here (switching from a competitor), and we were honestly super happy with everything. Dealing with sales places isn't always the most fun or the easiest.. But honestly, the employees here were FANTASTIC! We got here about 2 hours before closing, and they had a bit of a line, but they were super friendly and helpful to everyone. We had several questions (as we were signing up under a business account), and they were more than happy to help us out. Super knowledgeable and again, never made us feel like we were a burden to them. Great run store. Clean. Thank you!! (The 2 employees were Bri and Akeem I think, working there). read more