We stopped at this T-mobile store to see what kind of deal we could get for our cellphones. We had ATT service and we were paying close to $150 a month with two older phones (iphone 11 and 13 max). Since they had a senior rate, two lines with unlimited cell usage in the US and two new phones (iphone 15 and 17) were just a bit more than $120 a month...that included free Netflix basic subscription, free one year of AAA and free roaming in Canada, Mexico and over 250 foreign countries. Also with T-Mobile, the phone is unlocked 40 days after activation, so that makes it easy for those needing E-sim cards. That was a deal we could not pass, so we went with it. Elizabeth was our representative and she was patient and helpful with the entire process. After we finished with the transfer, we realized that our phones could not call each other....a message saying "the phone is not in service" kept coming on. I called the T-Mobile support 3 times trying to fix the issue and no one could help....so this was about 2-3 hours after we left the store... I then read on the internet that some ATT to T-Mobile transfer of phone number can take 3-5 hours.... Sure enough the next morning, everything was working fine. Happy with the change !! read more

T-Mobile - Mobile Phones Near Me - Providence, Rhode Island

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My uncle was having phone issues instead of them explaining how to clean it out he took advantage of his age. They totally lied to him and told him he needed a new phone and he had to get it online and he had to comeback to set it up here which he didn't need a phone his problem was simply in the settings. The guys name is Nate that did this and that isn't good for the elderly at all. My uncle as well as a lot of other elderly are not technically inclined and need help and not be taken advantage of for a commission. This is really a matter of elderly abuse because the guy today popped it open and all my uncle needed was a memory card and not a new phone. The employee John was a great help and gave the assistance my uncle needed but he is still out of the money for a new phone that wasn't needed. This really is poor representation of the corporation of T-Mobile these ratings are very low and should tell the company something about the service here. I'm giving a rating just because of John not the employee Nate read more

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This T-Mobile location has to be the worst by far in the city of Providence. They are so rude, they are just not helpful, and they don't make things EASY. Super rude group of men who work here. read more

Good afternoon I went to the store of t mobile to change my phone the service there it was so good Juan is here excellent person kind, lovely I like him because of him I have the 16 pro thanks keep the good job and excellent service my Name is Antonia placencia read more

First , after 12 years of never missing a bill my phone is shut off last month. Little did I know that T-Mobile purchases Sprint without so much as a warning. I pay by check and , I guess, they stopped sending bills by mail again with no warning. When is called to get my phone up and running again it was never explained to me that the company was sold . This month it happens again. I go thru the whole process of waiting on hold and going thru the bull needed to get the phone working again. This is when I find out I'm with another company. Surprise!!!! It is time now to look for a new company that is more transparent in their business practices. After never missing a payment for 12 years one might think that a call, an email, something would have been done to warn me . read more

Pure incompetence and rudeness together..with no results..too many trips back and forth to the store with no product..ask a question and salesperson never answers and wanders away to another customer and leaves you hanging. WHAT is that about ?..Horrible !!! Never again..please don't torture yourself..find another store with some intelligence.. read more

BAD! BAD! BAD! IM NEVER GOING BACK. I was made to feel very uncomfortable there. Rude rep spent time to argue with you rather than sell you the product. On wait! He never had the item...just tried to sell us something that he said may not work. No way! But couldn't get pass the rudeness and the arguing. Rep dropped the ball. Needless to say i had to take my business elsewhere. read more

Went in to simply purchase a phone and was told that I could only do an online order if I wasn't doing a bundle deal, even though they had the phone in stock. Location lacks support and could use some guidance on being solutions oriented, patient and adequate customer service for t-mobile errors and issues. A couple of the reps worked through the t-mobile issues with good customer service, but some of the others were visibly frustrated and/or tried to tack on a bundle deal without even consulting me or asking if I wanted to purchase any additional items. Even a coworker stepped in quickly to tell this rep that he had to talk to me about it beforehand. As a positive, when I arrived it wasn't crowded and everyone had on a mask. read more